Rated 2 out of 5 by George1552 Beds
Reserved the room for 2 people and their computer reservation system did not ask if we wanted king, queen, etc; so we got 2 single beds. Very lousy.
Also very difficult to get guaranteed for late arrival.
May 7, 2013
Rated 1 out of 5 by terry103 noisy
Will not come back due to noise level from outside--traffic and inside--no soundproofing in rooms.
December 7, 2013
Rated 4 out of 5 by speaker12 Recurring customer
I found this hotel 2 years ago and now use it for every visit I have to the Houston area. I little difficult to get there with the construction presently, but I just called the hotel (three times mind you) and they were patient and knowledgeable in rerouting me.
I appreciate the facilities (work out room especially) and try to stay on the club floor or access to the lounge when possible. Rooms are clean and comfortable. Room service is prompt and courteous. As a previous reviewer mentioned, I would like to have an upgrade once in a while without paying the extra fee (as a show for my loyalty to Starwood). Overall consistently good experience.
July 29, 2012
Rated 5 out of 5 by Royal President of Booker T. Washington Alumni Association of Houston, Texas
The ambience of the hotel is awesome!
Beginning with the front desk staff to the waiters and waitresses,every one was quite helpful and friendly and very accomodating.
August 30, 2012
Rated 2 out of 5 by Sherry Sleepless in Houston
Room was so hot. When I turned down the air it sounded like a freight train each time it came on. The service # had no reply. I am still tired left at 5 A.M.
May 7, 2013
Rated 5 out of 5 by jb74 Parking
We trully enjoyed our stay...the food was very good and the parking was great ! Whenever we're in Houston for over night we'll try to stay at this hotel !
October 24, 2012
Rated 4 out of 5 by SCION11 SPRING BREAK
DIDN'T LIKE THE HIKE IN FARES DURING SPRING BREAK SINCE THE HOTEL IS AWAY FROM ANYTHING. FOR THE PRICE I PAID IT WAS A REGULAR ROOM IN MY OPINION.
March 15, 2013
Rated 3 out of 5 by Jahjuha Dining room staff
Diningroom staff were courteous. The service was outstanding. Our server, Dee, was excellent and met all our needs with a smile.
May 21, 2012
Rated 5 out of 5 by elrickwarren Only One thing
needs to have free brfast
November 1, 2013
Rated 5 out of 5 by RAPTEX820 OFFICE MANAGER
THE ROADS TO THIS HOTEL WERE CLOSE FOR PART OF THE DAYS.
November 19, 2012
Rated 5 out of 5 by SKSaxena Mr.
Restaurant and facility was excellent.
October 19, 2012
Rated 3 out of 5 by Texanbychoice Comfortable with convenient location
The bed was incredibly comfortable, and the room was spacious. I was, however, greatly disappointed by the claims that the rooms had been "renovated." Despite the granite sink top in the bathroom, the fixtures were very cheap--even pitted, and the bathroom tiles and finishes looked very dated. That detracted greatly from the otherwise fine decor. I was also disappointed that, due to the holiday, customary amenities (club floor) were not available, though I have experienced this in other hotels during the holidays. One of the best things about this hotel is its location, which is great for accessing anything in the NW section of Houston.
December 27, 2011
Rated 4 out of 5 by Fisher987 Great Value Hotel
I've used this hotel for years for my corporate clients who do many stays per year and even for my family when they're in town. Every time I put family or business associates there, they are happy with the value for the price paid. Service is friendly, rooms are updated and clean. And recognition as a Platinum is almost universal. Yes, there's construction. But all sorts of places have construction near them, it's just a few minutes of inconvenience if even that. There's no noise from the construction disturbing hotel guests at all. And don't expect too much from the restaurant, though their banquets are great food for the price.
September 12, 2012
Rated 3 out of 5 by Juls11 This hotel is average
I stay here all the time and the hotel is just okay, there is almost always something wrong with my room. The rooms are usually muggy, doesn't matter what you do with the air conditioning, the rooms are muggy. There was no paper in the room, could not take any notes. I was trying to watch the Olympics and that was the only channcl (NBC) that wasn't working properly, kept getting lost signal across the screen. I stayed there last week and was watching CBS and the actors' mouths did not move at the same time the words were being heard. The point is, this is an average hotel and if you all want to make it better than average, you need to pay attention to details.
August 6, 2012
Rated 3 out of 5 by Liz12 Dirty pillows and bathroom
I stayed at the Sheraton in Houston Brook Hollow Hotel. The hotel room overall was rather dated. The bathroom was dirty, broken bathroom tiles and doorknob. The worst thing was when laying down after a long day and discovered at midnight that 3 of the 4 pillows provided were dirty. They smelled of sweats, as if someone has slept on those pillows and sweated their way through the night and the staff did not change the pillow cases or pillows out. It was disgusting. I didn't call for more pillows because I had one that at least didn't smell of other people's odor. Overall, not worth the 4 stars or the money that I paid for.
March 19, 2013
Rated 4 out of 5 by Robert24 Hotel = Building + Staff
In a world where reality is not perfect, it is nice to find places where the hotel experience is truly augmented by its staff. This is one of those places, where hotel staff made the difference in what would otherwise be a less than perfect stay.
April 16, 2014
Rated 4 out of 5 by JoeTee Hotel Service needs improvement
I expected it to be 5-star. But no fridge, and no microwave in my room. A staff eventually brought a fridge when I complained. I had to take my food to the kitchen, stand as long as the staff had the time to warm it for me.
I was expecting a complementary continental breakfast, but there was none expect I paid additional money.
The breakfast and lunch that the hotel provided, which was arranged by the conference organizer was well below expectation. On the third day, my key could not open the room anymore. It took a long time before a staff could answer me for a replacement.
I had a good conference anyway.
February 18, 2013
Rated 3 out of 5 by MOG2013 Wedding weekend
Brandi did a great job helping to plan and to coordinate our weekend wedding event. However, the front desk staff, while efficient and helpful, had continuous problems giving our wedding party guests their designated welcome gift bags. We had made more than enough (actually four extra!!!) and found out during the event that at least five were given to guests with another wedding party and six of our guests never received a gift bag. That was a rather large expense on our part because many of our wedding guests came from other countries! Very disappointed with that aspect! Also, our after wedding brunch was from 10:30 to 1 on the Sunday following the wedding but guests were not granted a late checkout to accommodate staying until 1pm. So much food and over a gallon of champagne punch was paid for, but went to waste. Also very disappointed over that situation.
December 7, 2013
Rated 2 out of 5 by Madfrog Sports Club No No
Team reserved as a block but upon arrival was scattered throughout hotel. Breakfast included with reservation was worst I ever had. Eggs were soaked in water, link sausage was very greasy, biscuits were hockey pucks, no fruit available, no toast, no muffins, cereal selection was for senior citizens and ran out early, no apple juice, lemonade instead, who drinks lemonade for breakfast, in rooms coffee for three people, fourth person has to do without.
March 24, 2014
Rated 4 out of 5 by Natch All is great but the AC
I like this hotel: Friendly staff, nice rooms and food. Although its a construction on going in I 290 & 610, it really doesn't matter against the facilities and comfort of the hotel.
The only bad thing is the AC: it is too noisy when starting and stopping.
April 4, 2014
Rated 4 out of 5 by ReeseEP Nice touches for electronics
Putting extra outlets where they were easy to find and making USB ports available was a welcome surprise.
What was unwelcome, however, was the used soap in my soapdish and the lack of a refrigerator and microwave oven.
Also, providing the convenient outlets near the bedside was nice but then you usurped one of them for the alarm clock which you can pretty much guarantee will not be unplugged. If that is the case, run an extension cord under the bed and leave both outlets for the guest.
In the restaurant I was served a BLT sandwich with fries that contained no mayo nor was any ketchup provided for the fries. No one ever came by to see if we needed anything -- not even to refill drinks. Terrible service.
October 5, 2013
Rated 5 out of 5 by Tulsa Wonderful
wonderful service and a beautiful property
April 7, 2014
Rated 5 out of 5 by Dolly18 Great comfort!
This is a great hotel ~~~front desk is awesome, the room set-up is good, and the Club Lounge finally has a worthy chef!!
April 5, 2014
Rated 4 out of 5 by Jason685 Decent hotel, poor wireless connection
I hate to grip about a "free" service but in today's work place being connected to the internet and being about to work regardless of your location is paramount. I found that the wireless internet service provided was very poor, unstable, and slow. I would be working and all of a sudden the connection was gone.
Pretty decent hotel overall. Very clean, staff was very polite and helpful. room was decent, nothing to brag about. Again, my only real complaint was the internet service.
March 6, 2014
Rated 3 out of 5 by Pete11 The staff makes this hotel
I was going to rate this hotel as "needs improvement" but changed it to average because the things I didn't like about it are things they really can't do a whole lot about. When I checked in the staff was very attentive and friendly. I was asked whether I wanted a room in the front of the hotel or the back. I said it didn't matter and it didn't. The back rooms look out over a parking garage and the front rooms look out over a highway under construction. Access to this hotel is made more difficult because of this construction. My other complaint with this hotel is that there is nothing around it within walking distance. Nothing. If you don't have a car you are not going anywhere unless you take a taxi. They do have a shuttle to the Galleria and the 290 shopping but that is only at specified pick up and drop off times. The food at the hotel restaurant is good but the restaurant is under construction also so you are staring at a blue tarp while you dine. I also noticed that the granite top to the room divider had a lot of dust on it. There are 2 TVs in the dining room, one on sports, one on a movie (with subtitles, no sound of course so they won't bother you if you don't want to watch). Other than the fact that half the chairs face away from the TV, of the remaining half many of them are situated so that there is a post between you and the TV or you are just too far away. The room was OK. It was very comfortable and clean. I did miss the fact that there was no fridge in the room. A minus for an extended stay. The pillows were awesome and the room was quiet. There was free Wi-Fi and enough desk space that you can do some work. The TV was nice with a wide selection of channels. Room service was prompt and the food was good. The entire staff is polite, friendly and attentive. For a business traveler with transportation or a car the hotel is OK. It will meet your needs for business in northeast Houston for short stays. If you are planning a vacation trip, the hotel would not meet my needs.
April 10, 2014
Rated 3 out of 5 by JackCi not bad
I enjoyed hotel over all however just one thing was not happy with.
So, I woke up in the morning and trying to take a shower, but the water seems a little different.
Bath tub, toilet and whatever I tried it was all yellow. Called front, then they sent someone but did not fix the problem.
Turns out entire hotel was having water problem!
I did not want to use that water and ended up late for my schedule unfortunately.
March 11, 2014
Rated 4 out of 5 by Austonian Newly Refreshed Rooms
Overall nice hotel in central Houston near the Galleria. While the hotel itself is older, the rooms have recently been refreshed with the new Sheraton room interiors. Nicely done! I recommend this property for anyone looking for a good ‘value’ hotel that may be in town to shop at the Galleria or who may just be passing through town and needs a place to stay just off the highway. At the time of this review, I found the access to the hotel to be difficult because of all of the construction on the frontage roads and exit closures on highway 610. Hopefully this will all be back in working order in the next 6 – 12 months. Another item I’d call out is parking—which is fantastic (and free). Can’t beat it! I recommend this hotel.
October 29, 2012
Rated 1 out of 5 by Rosie26 Never again.
Very unsatisfied with the service. I will never stay in this hotel. Very uncurtious employees.
March 11, 2013
Rated 5 out of 5 by Hokievt 2nd stay in the last 2 months
2nd stay in the last 2 months and again the staff did a great job. Good location for travel to multiple meeting locations around Houston. Check in was easy and courteous.
March 24, 2014
Rated 4 out of 5 by Stillagek Room was quite worn
The room, 832, was clean but worn. I travel for a living staying in hotels 2-3 nights a week...every week. The dresser had burned in stains and the TV power was unplugged. Beyond that it was fine.
I left a very expensive toothbrush in the room. I tried calling that evening (Sunday) and was told to call back Monday as housekeeping was closed. I called twice on Monday and was sent transferred to "Housekeeping"...but no one ever answered. Annoyed.
February 24, 2014