Sheraton New Orleans Hotel

  • 500 Canal Street
  • La Nouvelle-Orléans,
  • Louisiane
  • 70130
  • États-Unis
  • Carte

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Rated 3.8 out of 5 by 524 reviewers.
Rated 4 out of 5 by mrs Excellent people on the phone(specifically, Shannel) and the morning Front desk on June 25. June 29, 2014
Rated 4 out of 5 by Hotel in Crisis Management Mode When we visited, the hotel was in full crisis management mode. A major power failure had knocked out most elevator service to the the top 20 floors and power to some rooms. The crisis took about 36 hours to resolve and involved much extra work for staff but the staff seemed to deal with the issues in a calm, friendly and professional manner. For example when I advised Geraldine at Guest Services that my wife was afraid of being on one of the floors lacking elevator service we were promptly moved to a lower floor with full elevator service. We were most appreciative of Geraldine's help. Despite the power failure we had a very good experience in this hotel. Management is to be congratulated. June 22, 2014
Rated 5 out of 5 by Sheraton consistency As has always been the case with my Sheraton stays, the service and room was wonderful. This location on Canal St. is perfect for walking or taking the trolley to all the places you want to visit. I had a great view of the river - love the full length windows! June 15, 2014
Rated 1 out of 5 by Needs Major Improvement I am a Starwood Preferred member and try to stay at one of the properties on all of my business travels (3x times a month). I was extremely disappointed in the Sheraton New Orleans. They put me in a room that shared a wall with an elevator shaft so I had to try and sleep with the sounds of people talking waiting for the elevator and it moving up and down between floors every night. Additionally, I called for a wake up call for an early morning, and the front desk called me an hour early after one of these sleepless nights because they had written the hour down wrong. When I had to wake up for my 6am flight out of New Orleans, I tried to take a shower to find that there was no hot water to be had at 4am. Not a pleasant stay at all, will be staying elsewhere on my next trip down. June 10, 2014
Rated 1 out of 5 by HORRIBLE PLACE I was on the 44th floor, TV did not work, Elevators did not work for the entire stay, had to use the stairwell, power was off for full day, could not relax in the room. Management did nothing or offer anything for the inconvenience of the stay! Upon check out, they asked if I was inconvenienced? Then offered some ridiculous points to their club program - REALLY? I said, NO! They then asked what would you like for us to do then? I have yet to see any promised room credit! I will never stay there again nor do I recommend the place! June 23, 2014
Rated 4 out of 5 by Overall a good experience This hotel was very convenient to most area attractions. The staff was very friendly, providing information on what to do and see. The lobby area is big yet inviting providing plenty of seating to relax and enjoy a morning coffee or an evening drink. At night, I was pleased to see security checking for room keys before entering the elevators. All in all, we had a good experience with this hotel. June 25, 2014
Rated 4 out of 5 by recent stay My stay continues to be great with the exception of the horrible tv controllers. Every room I have had you have to press the buttons hard and it is slow to respond. There is no channel line up or easy way to navigate. This needs to get fixed. June 26, 2014
Rated 5 out of 5 by Conference I stayed at this Hotel as a result of attending a conference. Both the Conference facilities and personal accommodations were very good. Family enjoyed the pool and local cuisine and attractions. June 20, 2014
Rated 5 out of 5 by excellent we have stayed in sheraton for a number of years this was one of the best. June 12, 2014
Rated 5 out of 5 by Awesome location! Couldn't ask for a better location!! June 20, 2014
Rated 3 out of 5 by don't bother overpriced for what you get June 11, 2014
Rated 5 out of 5 by Wedding stay The Sheraton New Orleans made our stay very comfortable. As well as our wedding guests and most importantly the bride and groom. The Governer's Suite had plenty of room and lacked nothing. We would definitely do it all over again if we could. May 28, 2014
Rated 5 out of 5 by Great overall Our stay in this hotel was fantastic; the staff was very attentive, the hotel was clean, reasonable prices and great location. However, if I have to pick at an area that needs work is the pool. The water was a little hazy and it would be great if it was a tad warmer. June 9, 2014
Rated 4 out of 5 by Good hotel for business meetings Nice location to set up business meetings.. On the edge of the French Quarter and centrally located. I choose this hotel when I have business clients come to town. September 18, 2013
Rated 4 out of 5 by Great location This hotel was within walking distance to the French Quarter and Riverwalk. It was true Sheraton standards. Friendly staff, comfy beds, very clean, and safe. June 24, 2014
Rated 2 out of 5 by This hotel needs improvement The food was awful. I've never tasted food that had no taste whatsoever. The lack of functioning restrooms on the meeting room level was very annoying. The power failure left many without access to elevators or air conditioning. My check out bill was actually higher than my reservation total. June 23, 2014
Rated 5 out of 5 by This hotel takes care of you! We had a Uniglobe conference at the hotel and everything was excellent from the meals served, the meeting rooms to the hotel rooms themselves. We had an awesome time at the Sheraton. Also a great location, very close to the French Quarters. Steve J June 8, 2014
Rated 4 out of 5 by Conference The staff were very responsive and understanding given the situation at hand, i.e., electrical outage to the upper floors. Although I only asked for the Greene housekeeping treatment, and they did replnish supplied the first day, the did not do the same the second day. June 23, 2014
Rated 5 out of 5 by WOW extremely busy this weekend but still received friendly service throughout my stay. June 9, 2014
Rated 5 out of 5 by Excellent service My stay at the Sheraton New Orleans was awesome. I was there for a convention and everything was prepared and the catering was amazing. I loved the variety and quality of foods and the service of the staff. June 8, 2014
Rated 5 out of 5 by Ms. Very accommodating staff! Excellent location with respect to local attractions!! June 9, 2014
Rated 5 out of 5 by Great Business Hotel We enjoyed a great conference at this wonderful hotel. It was a beautiful hotel, a great location and close to everything. Met and exceeded my expectations. June 8, 2014
Rated 5 out of 5 by Great location Great Location. I feel Home away from home. my room was very clean, comfortable . Good Lighting. Bath room was very clean and full of amenities. Good wifi connection . good speed. Restaurant food was good. enjoy bar at night. Very Happy my stay. Omar June 7, 2014
Rated 3 out of 5 by It was a long week Failure of elevators, inoperable restrooms. Staff tried but just no way to overcome this. June 23, 2014
Rated 1 out of 5 by Lots of Issues... The elevators were down alot of the time. NOISY....No restrooms on our conference floor. June 23, 2014
Rated 4 out of 5 by Nice Place The staff were excellent and the accommodations very good. Other than the loss of the elevators it was a good stay. June 23, 2014
Rated 2 out of 5 by Horrible experience and clueless manager I have stayed at this Sheraton many times over the years, but this will be my last. The hotel experienced a power problem which kncoked out the high rise elevators as well as TV service. First let me say the staff was excellent and did what they could, but mgmt made two fatal mistakes. First, the hotel did not proactively offer any guest some sort of accomodation for the tremendous inconvenience, nothing, not even a free breakfast, newspaper or cocktail. Second, the staff on duty was overwhelmend. The morning of checkout there were at least 100 people in line to check out and only TWO desk clerks. Unbelievably horrific service during an emergency event. as I said earlier, the staff was pleasant and professional at all times, but the hotel management was clueless on what they should have done to apologize for the inconvenience and make some token offer to make up for the tremendous inconvenience. June 21, 2014
Rated 2 out of 5 by Marginal review The electrical failure which closed down the upper level elevators for a day and a half and resulted in no electricity and air conditioning for a number of hours on the second day put quite a damper on out stay at the hotel. June 22, 2014
Rated 5 out of 5 by How Hotels Can Help You Survive Conventions The NOLA Sheraton on Canal St. was superb for conventioneers. Cloud like beds and spaciousness were winning key ingredients for the weary. Spectacular views from the 37th floor of NOLA and the Mississippi! The Canal St. Sheraton had the most gracious and helpful staff I've ever had the pleasure to meet. They made each guest feel at home. Excellent Starwood Prefered Guest program, superb benefits for members. Special thanks to the porters,they were beyond helpful with our luggage and hailing a taxi. Housekeeping warm and friendly as well. Observation: The leather chairs in our room needed a good dusting, other than that, very clean and welcoming. I wish there had been a refrigerator in the room due to traveling companions who needed medications kept refrigerated. I've decided that the Sheraton will be my home away from home! Thank you! May 19, 2014
Rated 4 out of 5 by Excellent location and service Originally, I scheduled to check in Sheraton New Orleans on May 30. However, due to flight misconnection, I arrived at New Orleans on May 31. When I checked in at Sheraton New Orleans, the counter staff kindly offered me adjusting the original reservation from 3 nights (from May 30 to June 02) to 2 nights (from May 31 to June 02). The room is clean. Housekeeping do a good job. Location is excellent and is very close to French Quarter. June 20, 2014
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