Rated 5 out of 5 by maricatitch You wont be dissapoint but
We love the hotel and this was our third time to stay at Sheraton Grande Tokyo Bay. We found to check in at the Maihama station desk was easier than at the hotel front desk since it was not crowded and credit card was accepted to purchase multi-days passports that helps for overseas tourist who did not carry around so much cash in different currencies. We were also offerred upgrade for the first time to the club floor on the 11th with some surcharge but I am not sure if it was worth it. It was great but the breakfast buffet selection was not as good as cafe downstais. Less crowded, yes it was true, as we were explained to but the only minor problems that I would say if I have to are that there was not much food selection on the 12th floor and there was a slight complication to use the free WIFI. Except that, staff was always excellent in manner, room is great, kids love the swimming pool, mini golf and game centre, and of course, we love the perfect bed always.
May 28, 2014
Rated 5 out of 5 by FSDlark Wonderful Hotel
Beautiful hotel. The staff was very friendly and the location is right by Disney Tokyo. It would be nice if they offered food to go like premade sandwiches, soup etc. But overall very nice.
May 24, 2014
Rated 5 out of 5 by Horatio A superb choice
We returned to this hotel for a third time and will return again several other times this year. The staff is quite helpful and friendly, and the hotel is a great choice for R&R from Tokyo at Disney.
One of the delights of the spacious buffet restaurant is to see so many really happy kids with their parents walking around, all well-behaved. The spa area and pool (25 meters) is very comfortable.
The fitness center does not have more than a couple of treadmills and elliptical machines. Sheraton should install others, perhaps a Smith machine, something for resistance training.
March 6, 2013
Rated 5 out of 5 Fantastic Hotel
May stay at the Sheraton Grande Tokyo Bay was unforgettable , myself and my family loved every aspect of this hotel, its clean and tidy rooms, hotel facilities, the helpful staff and its location near to Tokyo Disney land. My kids love the atmosphere there and one of their big surprise was the characters room decoration and the Japanese pyjamas provided by the hotel. The staff was the most friendly hotel staff I ever seen, the go all the way to assist guest with big smiles.
I cant cover all the good things about this hotel but I hope I can visit again in the future.
July 7, 2013
Rated 5 out of 5 by Disney101 The Best Club Lounge
The rooms are big for Tokyo standards.
The housekeeping is excellent, one of the cleanest.
The selection for the buffet breakfast is unbelievable. Japanese and western style items. All fresh and tasty.
May 14, 2014
Rated 5 out of 5 by Horatio Service
I've stayed here many times and always admire the quality of the service, which reflects excellent management. This hotel is a microcosm of the Disney Park itself, magnificent organization and guest friendliness from the concierge to the room attendants, who will always greet you with a smile and Konichiwa or Ohayo Gozaimasu. It is a pleasure to relax in this hotel, which I savor as welcome R&R from Tokyo where I work. Door to door an hour, three trains and a kilometer of walking to the train stops. Always worth every minute of it. My wife and I enjoy the semi-Olympic pool (25 meters) in the spa.
One small item for continuous improvement. In the spa (Oasis), provide disposable or reusable combs. Cost-consciousness in this respect is false economy.
September 3, 2013
Rated 5 out of 5 by Sakuchan2015 Made amazing memory with my best friend
I stayed at Sheraton Grande right by Tokyo Disney Resort with my best friend and we made an amazing memory! The hotel stuff were so nice and the lady who helped us check-in upgraded our room for free and we got to stay at the room which was on 10th floor facing Tokyo Disney Resort. The hotel was beautiful, the room was clean and comfy, stuff were nice, the breakfast was so delicious, and I seriously cannot think of anything bad. Thank you for the amazing memory and wonderful hospitality! I will definitely come back here again :-)
December 8, 2013
Rated 3 out of 5 by SakuraViewer SPG means nothing at this hotel
SPG is very inconsistent from rest of the world. Also the staff members say one thing, but other member says something else. For example, front person says SPG kid's pass can be used when kids are by themselves. But restaurant manager kicked out our kids saying kids without accompanying adult cannot use it. Also front person asked me what I choose for gift as SPG member. I chose free internet, but they charge on bill.
April 12, 2014
Rated 5 out of 5 by AkuOsh Drink service
When free alcohole chosen at Gran Cafe, they used to offer a bottle of wine at our table, but we need to go pour each glass now. It was more convenient before. I understand that it is to prevent that customer don't drink up the bottle, but it'd be nice if we could keep as long as we promise to drink up all.
It was nice that they could offer suite room because the club rounge was full.
April 15, 2014
Rated 5 out of 5 by Horatio Location, superb semi-Olympic pool
I stay in this hotel often. It is ideal for an R&R short-trip from Tokyo. Door to door, I can get to Sheraton Tokyo Bay in a little over an hour.
The service quality of the staff is excellent. I especially enjoy the semi-Olympic swimming pool and the sauna, usually empty during the mid-day, except for a few kid's swimming classes.
It is a delight to see a lot of extremely happy little kids with their families in the large open cafe on the 1st floor. The buffet is good.
This hotel is conveniently located nearly in front of the Disney monorail station. You can walk to the hotel in fewer than five minutes or take the hotel bus right in front of the station.
On thing: the fitness center has not weights or machines, just a couple of treadmills and the like.
I'll be back next week.
May 29, 2013
Rated 5 out of 5 by Tenakoe Our favorite Hotel In Tokyo
The Sheraton Hotel Tokyo Bay was our favorite in the Tokyo area.
The Staff were polite, friendly and extremely helpful.
The was a certain ambiance of the reception and public areas.
The hotel was clean and tidy in both our room area and the public areas.
Our only criticism was that a previous guest had smoked in our bathroom, and the odour had lingered.
We enjoyed the food and coffee at the coffee cafe near the main reception area.
We will certainly return, and will recommend this hotel to our friends.
March 16, 2013
Rated 3 out of 5 by hdtraveller This Hotel is not at Sheraton standards worldwide
The people are very friendly.
The food is very good.
The location to Disney is perfect
This Hotel needs a major upgrade
The carpeting throughout the building is stained and needs replacment.
The room i stayed in 1145 had stains on the celings and the carpets were dirty and stained.
If you are use to world class Sheraton standards, then this hotel is not even close, so i suggest you stay at a different hotel.
March 6, 2014
Rated 5 out of 5 by Dukeeyboy Ideal for Disneyland Holiday
Our Ocean View Family Rooms (2) were generously sized and appointed for our family's Disneyland holiday. The hotel staff, facilities and services met our expectations in all respects and we thoroughly enjoyed our five day stay.
April 22, 2014
Rated 4 out of 5 by MichaelKaligis Good stay at good price
Feel so lucky to get room at price of 17k yen/night with the excellent facility and location near to disneyland. Unfortunately, the bedroom and bathroom don't reflect standard of 5 star hotel. Sheraton MUST WORK ON THIS.
April 19, 2014
Rated 2 out of 5 by JessicaTHK Staff need to improve English Proficiecy and learn how to take care of the needs of sole traveller
I had quite a bad experience staying with Sheraton. Firstly, upon checked in at the bay station service counter, and unaware that there is no single double bed rooms, I have requested for change of room and the staff acceded to my requests and when I entered my room and still see a twins sharing, I was upset with the arrangement. It took the staff great pain to explain that there is no "available rooms". Staff should just say that the hotel does not have any rooms with single double bed.
Secondly, upon checked out, I had to drag my own luggages to the first floor to take the airport limousine all by myself. There was no one who would offer to help and instead, they gave attentions to families. I perfectly understand that this is family oriented hotel yet you will still have sole travellers whom you need to learn how to take care of.
January 9, 2014
Rated 4 out of 5 by jll888 Room to Improve
We arrived at the Disney Resort Welcome Center in the morning to check in and found there is a long queue. We waited for almost 45 minutes to get our turn to check in. By the time we reach the Disney park, the fast pass for the attraction we planned to get already finish which is quite a disappointment. We hope this will get improve and also hotel can provide some priority lane for elite member to check in.
March 1, 2014
Rated 1 out of 5 by Thongchai Service and Room Condition
Bad service, No one attend us to the room.
Room condition is very poor.
April 21, 2014
Rated 5 out of 5 by Horatio High worker ethic
I have stayed in this hotel several times and have several additional visits scheduled this year.
It is superbly located right in front of the Disney Hotel station. You can walk it in 3 minutes or take the shuttle from the station to the hotel if it is there.
This is a prime example of high work ethic from the top down to every staff.
I requested a room with a good view of the fireworks show and surely my wish was fulfilled.
The staff are exceptionally attentive and friendly. When I left the Oasis spa one day, the attendant thanked me!
My wife and I indulged in a semi-Olympic pool all to ourselves, except for a swim class for 3 year olds taught by an ex Olympics swimmer on the first day and a Chinese couple and their two boys on the second day.
Whether you want to visit the Disney parks, land or sea, or just chill, this is the place.
June 5, 2013
Rated 4 out of 5 by nybigtymer Friendliest staff ever!
My wife and I stayed in this hotel in early April 2014. When you check in make sure you become a Starwood Preferred Guest (SPG) (if you aren't already) as it is free of cost and you will get 15% discounts at the restaurants. Yes, they check your passport upon checking in to the hotel. This is the friendliest hotel staff I've ever seen. I've stayed in dozens of hotels around the world and no one comes close to the hospitality that the Sheraton Grande Tokyo Bay Hotel offers. I cannot emphasize this enough. Japanese people are already super friendly but the staff here took it up a notch. Just about everyone we came in contact with was fluent in English, but everyone spoke at least some English. We ate at a couple of the food places within the restaurant and they both had good food. The sushi bar is delicious but it is pretty expensive. The main bar downstairs doesn't have a large selection of cocktails but the bartender made good drinks.
We stayed in the standard non-smoking room with a balcony and had a view facing the water. Our view was pretty nice. They also have rooms that face Disney. The Disney monorail is about a 3 minute walk from the hotel. Be prepared to pay for the monorail.
I rated this hotel a four out of five for three reasons. One, we had to pay for parking. I believe we paid ¥33,000 (about $34) for the two nights we stayed there. Why isn't the hotel parking free for paying hotel guests? Two, my wife and I weren't allowed in the hotel pool because of our tattoos. This is something you see across Japan for some establishments so I understand it but it is more of a warning to everyone else. Don’t plan on getting into the pools if you have tattoos (unless you have bandages that can cover them up). Three, the pillows were not very comfortable. I would recommend bringing your own pillow.
May 1, 2014
Rated 2 out of 5 by Ssss1234 Unsatisfactory
Very very slow check-in process
No recognition of SPG status
Very poor dinner buffet
April 16, 2014
Rated 2 out of 5 by Koto Clumsy reception
I had to wait for check-in. The reception was brusque and was not so comfortable.
The wallpaper in the room was slightly peeling off
and the carpet in the corridor was dirty.
Since the kid in next room made a lot of noise until the midnight, I could not sleep comfortably.
Using wireless LAN costed 1000 yen/day.
But that was not informed in the information sheet in the room.
Overall, the hospitality by the hotel was not so good.
November 27, 2013
Rated 5 out of 5 by Texmex This hotel knows how to improve itself!
My family was greatly impressed by Sheraton's hospitality posture. When we stayed with the hotel previously, the front desk clerks treated the guests as "trash." This time it's completely different. They welcomed us with friendly chit-chat and handsome treatment. The same things can be said about the restaurant staff and housekeeping. The hotel knows how to train the staff and improve its status with hospitality.
December 3, 2013
Rated 5 out of 5 by Horatio Always delightful
We returned to this hotel another time for R&R just 1 kilometer walking and 3 trains door to door from our residence in Tokyo.
In addition to its prime location at Disney, what stands out about the Sheraton Grande Tokyo Bay is its outstanding service, from leadership, concierge and reception staff to the room attendants. It is a pleasure to relax in the Oasis Spa. I swam 1500 meters in a lane all to myself.
October 11, 2013
Rated 3 out of 5 by SnowMonkeyBoy2013 Holidays Like 1990
I am fairly disappointed with the whole concept,that I could not book any breakfast online, there was an extra 3000 Yen per day and Person to pay on arrival if needed, the bathroom facilities such as shower gel, shampoo came out of a dispenser . Our travel Bags arrived after 1 hour in our room, but only after we called Reception. Some other rich People climbing out of a Mercedes got the door to the Hotel opened by staff, sorry we came in the Bus :-( Fairly unhelpful in the circumstances in getting Information around the whole Complex. It seems only cashed up people got the Royal treatment. But let me tell you, I"ve stayed in Ginza, Nagayo , Kyoto and the Snow Fields in very High End Hotels and I will definitely recommend them... I just thought the Sheraton was such a good Hotel Group, but I must say it did not full fill my Hopes at all..Sorry to say, but I am very disappointed.
March 12, 2013
Rated 5 out of 5 by Alex166022 shortcomings
I was not given a room change to a higher level
April 9, 2014
Rated 5 out of 5 by Mckat Very kind and helpful staff
I was challenged on this trip by my lack of Japanese. There is a large staff at this hotel which I had many interactions with as part of registering and checking out, but also buying Disney park tickets, airport shuttle tickets, and eating at the restaurants. All of them spoke a little English and even with my total lack of Japanese, we managed to communicate well. All of them were kind and patient.
September 15, 2013
Rated 5 out of 5 by FSW88 This hotel surprises me
We selected this property simply because it is an official hotel of the Disney resort. However, we were in for a pleasant surprise. The staff service was impeccable from the front desk to concierge to housekeeping to club lounge. Also, the cleanliness in the hotel vicinity, in the guest room is worth complimenting. We told ourselves we will be back. Thanks.
February 2, 2014
Rated 5 out of 5 by Dayang Children friendly hotel
Great hotel for family vacation. Easy access to Tokyo Disneyland and Tokyo train station via Maihama station.
April 3, 2014
Rated 4 out of 5 by Dayang Children friendly hotel
Great hotel for family vacation. Helpful staff. Great location. Close proximity to Tokyo Disneyland...
April 3, 2014
Rated 5 out of 5 by Doro31 Excellent
Best Location to Access not only to Disney land but also to the downtown.
Had Comfort hospitality by staffs.
Nice Bedding and Wonderful ocean view from the bed when I wake up every morning.
I'll recommend to my friends and hope to stay in the near future.
March 12, 2014