Rated 4 out of 5 by Kenneth15 Massage was very bad
I ordered a massage service at Oasis on May 28 at 14:30. The massage therapist was very lazy; I noticed that he was dozing off several times. I wish I could get back the money (11500yen). I strongly recommend that you should fire him; he will damage the reputation of the hotel.
June 2, 2014
Rated 5 out of 5 by Kamechan Fabulous Family Hotel
We had a most wonderful time staying at the Sheraton Tokyo Bay. The children loved the spacious and colorful room, the large bathroom, and the whimsical design of the floor. They loved the game center, especially when i had to do laundry (so convenient!) and also the games in the lobby as we checked into the hotel. The grounds were well kept, the staff were amazing, and the service was perfect! We loved the location to the Disney Sea Park. My son had lost the sunglasses on his Disney hat and the staff went out of their way to find it and send it to us. AMAZING! We had such a memorable 2 nights there that I recommend the hotel above all others to all friends and family who would like to visit the Maihama area. We just can't say enough about how the hotel met all our needs and exceeded our expectations. Our trip to Disney Sea was so memorable because of the hotel and the staff. Thank you very much.
June 1, 2014
Rated 5 out of 5 by maricatitch You wont be dissapoint but
We love the hotel and this was our third time to stay at Sheraton Grande Tokyo Bay. We found to check in at the Maihama station desk was easier than at the hotel front desk since it was not crowded and credit card was accepted to purchase multi-days passports that helps for overseas tourist who did not carry around so much cash in different currencies. We were also offerred upgrade for the first time to the club floor on the 11th with some surcharge but I am not sure if it was worth it. It was great but the breakfast buffet selection was not as good as cafe downstais. Less crowded, yes it was true, as we were explained to but the only minor problems that I would say if I have to are that there was not much food selection on the 12th floor and there was a slight complication to use the free WIFI. Except that, staff was always excellent in manner, room is great, kids love the swimming pool, mini golf and game centre, and of course, we love the perfect bed always.
May 28, 2014
Rated 5 out of 5 by FSDlark Wonderful Hotel
Beautiful hotel. The staff was very friendly and the location is right by Disney Tokyo. It would be nice if they offered food to go like premade sandwiches, soup etc. But overall very nice.
May 24, 2014
Rated 4 out of 5 by TravelBoy14 Enjoyable stay to visit the theme parks
Enjoyed a several night stay to visit the Disney theme parks. Hotel location is convenient with quick transport options to the parks. Hotel public facilities are clean and modern. The guest room was spacious but the furnishings were dated. Even if you don't have a theme park view, I enjoyed the other view which overlooks towards the sea as with the balcony open you can enjoy a fresh breeze. Staff were all polite, in particular the ladies who took our bags and assisted with the airport shuttle bus arrangements were extra courteous. A great finishing memory of our stay at this hotel property.
May 15, 2014
Rated 5 out of 5 by Disney101 The Best Club Lounge
The rooms are big for Tokyo standards.
The housekeeping is excellent, one of the cleanest.
The selection for the buffet breakfast is unbelievable. Japanese and western style items. All fresh and tasty.
May 14, 2014
Rated 4 out of 5 by nybigtymer Friendliest staff ever!
My wife and I stayed in this hotel in early April 2014. When you check in make sure you become a Starwood Preferred Guest (SPG) (if you aren't already) as it is free of cost and you will get 15% discounts at the restaurants. Yes, they check your passport upon checking in to the hotel. This is the friendliest hotel staff I've ever seen. I've stayed in dozens of hotels around the world and no one comes close to the hospitality that the Sheraton Grande Tokyo Bay Hotel offers. I cannot emphasize this enough. Japanese people are already super friendly but the staff here took it up a notch. Just about everyone we came in contact with was fluent in English, but everyone spoke at least some English. We ate at a couple of the food places within the restaurant and they both had good food. The sushi bar is delicious but it is pretty expensive. The main bar downstairs doesn't have a large selection of cocktails but the bartender made good drinks.
We stayed in the standard non-smoking room with a balcony and had a view facing the water. Our view was pretty nice. They also have rooms that face Disney. The Disney monorail is about a 3 minute walk from the hotel. Be prepared to pay for the monorail.
I rated this hotel a four out of five for three reasons. One, we had to pay for parking. I believe we paid ¥33,000 (about $34) for the two nights we stayed there. Why isn't the hotel parking free for paying hotel guests? Two, my wife and I weren't allowed in the hotel pool because of our tattoos. This is something you see across Japan for some establishments so I understand it but it is more of a warning to everyone else. Don’t plan on getting into the pools if you have tattoos (unless you have bandages that can cover them up). Three, the pillows were not very comfortable. I would recommend bringing your own pillow.
May 1, 2014
Rated 5 out of 5 by Dukeeyboy Ideal for Disneyland Holiday
Our Ocean View Family Rooms (2) were generously sized and appointed for our family's Disneyland holiday. The hotel staff, facilities and services met our expectations in all respects and we thoroughly enjoyed our five day stay.
April 22, 2014
Rated 1 out of 5 by Thongchai Service and Room Condition
Bad service, No one attend us to the room.
Room condition is very poor.
April 21, 2014
Rated 4 out of 5 by MichaelKaligis Good stay at good price
Feel so lucky to get room at price of 17k yen/night with the excellent facility and location near to disneyland. Unfortunately, the bedroom and bathroom don't reflect standard of 5 star hotel. Sheraton MUST WORK ON THIS.
April 19, 2014
Rated 2 out of 5 by Ssss1234 Unsatisfactory
Very very slow check-in process
No recognition of SPG status
Very poor dinner buffet
April 16, 2014
Rated 5 out of 5 by AkuOsh Drink service
When free alcohole chosen at Gran Cafe, they used to offer a bottle of wine at our table, but we need to go pour each glass now. It was more convenient before. I understand that it is to prevent that customer don't drink up the bottle, but it'd be nice if we could keep as long as we promise to drink up all.
It was nice that they could offer suite room because the club rounge was full.
April 15, 2014
Rated 3 out of 5 by SakuraViewer SPG means nothing at this hotel
SPG is very inconsistent from rest of the world. Also the staff members say one thing, but other member says something else. For example, front person says SPG kid's pass can be used when kids are by themselves. But restaurant manager kicked out our kids saying kids without accompanying adult cannot use it. Also front person asked me what I choose for gift as SPG member. I chose free internet, but they charge on bill.
April 12, 2014
Rated 5 out of 5 by Alex166022 shortcomings
I was not given a room change to a higher level
April 9, 2014
Rated 4 out of 5 by HiGeoff Great for Disney Land/Sea but not for Tokyo Visits
Don't get me wrong. This is great hotel if you are there for Disney tours, but not if you need to visit/commute to Tokyo.
The cost of taxi trip to Tokyo city is around Yen 8,000-9,000 and it takes about 40 min. Another option is to take trains (Disney monorail, JR Keiyo to Hatchobari, Roppongi, in my case) if you want a cheaper option for under Yen 1,000. It takes about 75 min to 90 min depending on the connections and how fast you walk between changes.
Also, I found the breakfast is below my expectation. Extremely small selection for the amount of money you pay.
April 7, 2014
Rated 4 out of 5 by Dayang Children friendly hotel
Great hotel for family vacation. Helpful staff. Great location. Close proximity to Tokyo Disneyland...
April 3, 2014
Rated 5 out of 5 by Dayang Children friendly hotel
Great hotel for family vacation. Easy access to Tokyo Disneyland and Tokyo train station via Maihama station.
April 3, 2014
Rated 5 out of 5 by Doro31 Excellent
Best Location to Access not only to Disney land but also to the downtown.
Had Comfort hospitality by staffs.
Nice Bedding and Wonderful ocean view from the bed when I wake up every morning.
I'll recommend to my friends and hope to stay in the near future.
March 12, 2014
Rated 5 out of 5 by Afc82 Excellent hotel
Located conveniently , beautiful place to stay, staff really polite and helpful, easy access to disney and the city as we'll
March 9, 2014
Rated 3 out of 5 by hdtraveller This Hotel is not at Sheraton standards worldwide
The people are very friendly.
The food is very good.
The location to Disney is perfect
This Hotel needs a major upgrade
The carpeting throughout the building is stained and needs replacment.
The room i stayed in 1145 had stains on the celings and the carpets were dirty and stained.
If you are use to world class Sheraton standards, then this hotel is not even close, so i suggest you stay at a different hotel.
March 6, 2014
Rated 4 out of 5 by jll888 Room to Improve
We arrived at the Disney Resort Welcome Center in the morning to check in and found there is a long queue. We waited for almost 45 minutes to get our turn to check in. By the time we reach the Disney park, the fast pass for the attraction we planned to get already finish which is quite a disappointment. We hope this will get improve and also hotel can provide some priority lane for elite member to check in.
March 1, 2014
Rated 4 out of 5 by Bomba Convenient and great for families/couples
Rooms are simple but has all convenience to make the stay great after tiring day at disneyland. Breakfast good choices.
February 8, 2014
Rated 5 out of 5 by FSW88 This hotel surprises me
We selected this property simply because it is an official hotel of the Disney resort. However, we were in for a pleasant surprise. The staff service was impeccable from the front desk to concierge to housekeeping to club lounge. Also, the cleanliness in the hotel vicinity, in the guest room is worth complimenting. We told ourselves we will be back. Thanks.
February 2, 2014
Rated 5 out of 5 by TrevorVB This Hotel was a pleasure to stay in
Staff were very friendly and helpful. We stayed in the Japanese style rooms which were a novel welcome and we were pleasantly surpriesd as to their comfort.
We would certainly stay there again. Our only critiscm was the limited English TV channels for children.
January 26, 2014
Rated 5 out of 5 by flyingolf888 this is great hotel with very warm people
The boy who carried all the luggages for me and my friends, he's so nice and he all guide me to Maihama station for dinner and entertainment rather than my original going to very far away, and he refused the tips I wanted to gave him. What can I say more? I can't expect more, also all the staffs are very nice
January 23, 2014
Rated 5 out of 5 by PJWC Good facilities (gymn, pool, lounge)
Always friendly. Recognises platinummembers of SPG.
January 22, 2014
Rated 5 out of 5 by Horatio Another nice stay
If you are seeking a little R&R at Disney, you'll enjoy the Sheraton. Always a nice stay.
January 22, 2014
Rated 2 out of 5 by JessicaTHK Staff need to improve English Proficiecy and learn how to take care of the needs of sole traveller
I had quite a bad experience staying with Sheraton. Firstly, upon checked in at the bay station service counter, and unaware that there is no single double bed rooms, I have requested for change of room and the staff acceded to my requests and when I entered my room and still see a twins sharing, I was upset with the arrangement. It took the staff great pain to explain that there is no "available rooms". Staff should just say that the hotel does not have any rooms with single double bed.
Secondly, upon checked out, I had to drag my own luggages to the first floor to take the airport limousine all by myself. There was no one who would offer to help and instead, they gave attentions to families. I perfectly understand that this is family oriented hotel yet you will still have sole travellers whom you need to learn how to take care of.
January 9, 2014
Rated 4 out of 5 by Horatio A tad bit less than expected
I visit this hotel about once a month, sometimes twice a month. I have long passed the state of visiting the Disney Parks, having enjoyed the rides countless times and unwilling to fight the crowds.
Rather I visit Disney purely for the R&R of a day trip offbeat Tokyo and always enjoy the Sheraton.
This time though, when I went to the Club Lounge I was informed the Club was full and put on a waiting list. Going to the Club is part of my ritual before dining in a hotel restaurant, after exercising in the pool and steaming in the spa sauna.
Now I understand the laws of supply and demand. But the hotel should have a back up plan to recognize SPG members. I saw the Club Lounge receptionist prepare a large platter of cookies for kids on the waiting list, presumably them given waiting space with their parents in an adjoining room.
Great, but how come no recognition for adults like my wife and I. At least the courtesy of being informed on check-in that the Club Lounge will be overloaded, so as not to waste a trek there.
Just a suggestion for better service.
January 8, 2014
Rated 4 out of 5 by nyker1999 Need service improvement at SPG counter
Was waiting for more than 10 min at SPG Gold/Platinum counter since only one staff was available. I saw at least 3 staffs noticed while I was waiting but nobody was trying to help me in any way.
December 29, 2013