Rated 3 out of 5 by Sidhi This hotel is technically challenged
The thermostat was malfunctioning.
I reported the issue at 1 AM on my 3rd night.
They offered to change the room . I couldn't change the room as the kids were asleep.
The next day morning they sent an engineer.
He did something to make the Thermostat to work. The thermostat fan was always on and high . I finally switched it off as the noise was unbearable . Even though the fan was set on auto mode. It affected my sleep for two nights. I tried meeting the manager during check out to give the feedback and he was unavailable.
Secondly, the tub faucet was leaking. It's no inconvenience to me . But i couldn't watch water being wasted. I reported and the issue was not fixed during my stay..
February 14, 2015
Rated 1 out of 5 by Bentley03 Staff was unfriendly and room was dirty
I reserved a handicap room, wheelchair accessible and a roll in shower. I arrived at the hotel at 5:30pm and they gave us our room. It wasn't handicap accessible so I had to go back to front desk to get another room. They give us another room that was supposed to be handicap accessible and when we went into room, the bell boy had to rearrange furniture because a wheel chair wouldn't fit past chair near the entre way. Then I looked in the bathroom and there was a tub that wasn't handicap accessible. So I went back to the lobby again and they said, oh, well the room you were supposed to have isn't clean yet so you will have to wait. We waited an hour and a half for the room to be available, bringing us to 8pm...a two and a half hour wait for our room. The hotel staff was rude and unapologetic and said well, what do you want us to do about it, your just going to have to wait. Who knew that it takes a cleaning lady 1.5 hours to clean a room to should have been ready for us at 3pm. When we finally got into our room, there was no shampoo so we called to the front desk for shampoo and then went to the restaurant to eat. The food was terrible. French onion soup wasn't edible, the hamburger was dry, and the caprese salad was mainly green leaves. Went back up to our room to see shampoo bottles thrown on the ground from house keeping. SERIOUSLY??? I will never stay here again.
January 6, 2015
Rated 4 out of 5 by Wayard Unrealized potential
This is one of the less appealing Sheratons I have stayed in. Small room,no menibar, crowded lobby with large numbers of people coming in and out.
As the only hotel accessible from the train, this should be a premium property, perhaps with a check-in at the rental car center (with bags delivered to rooms) to avoid crowds in the lobby and upgraded rooms. I sometimes have to take flights at 7 am out of MIA, so I NEED this hotel. It could and should be better!
December 23, 2014
Rated 4 out of 5 by Redhead52 hotel was good
I do wish you had refrig. And microwave in room. I have been to a lot of hotels and this is the first that did not have them in room.
December 7, 2014
Rated 4 out of 5 by GRP1921 Good Travel Through Location
We stayed here for 2 nights before our cruise and 1 night after it. The hotel appears to be on part of the airport property and is very close to the terminals. The complimentary shuttle service was as advertised which is always appreciated.
On our first stay we were not upgraded or even placed on a SPG preferred floor. On our return stay we again were not upgraded or placed on a SPG preferred floor, but as we checked in early (and were accommodated) I understand that time. The front desk staff were helpful but I found the concierge desk to be less so. Rather indifferent and not overly helpful with any of my questions. The hotel does provide a complimentary shuttle to Coral Gables daily. You leave around 6:30 PM but there is only one pick-up time - 9:00PM. While Coral Gables has a fair number of shops, the vast majority are either wedding gown or hair styling - and those will tend to be closed at the time you are taken there. There are some nice restaurants in the area, but unless you are having a longer dinner, you will likely find yourself killing time waiting for the return shuttle - of course you could cough up a few bucks for a cab, which this cheap skate did not do. At the hotel the restaurant is okay. Nothing extraordinary and the prices are mid-range. The hotel location is great if you are looking to arrive early for a cruise. Flat rate from the hotel to the port (same for return) of $24 - very reasonable. Far cheaper if travelling as a family / group than the shuttle service which is about $10/person. Pool is not overly big, but was clean. Overall, would stay here again as a transit point.
December 3, 2014
Rated 5 out of 5 by BettyA Great Meeting Space
We had an all day meeting which went very well because of the meeting package and attentiveness of the staff. Rodney Roman, banquet supervisor, was fantastic. He was helpful, friendly and readily available when we needed him.
November 24, 2014
Rated 4 out of 5 by DonnaV Airport layover
Room was nice, service great.
Restaurant dinner, unsatisfactory, high priced.
Breakfast buffet, good.
November 24, 2014
Rated 5 out of 5 by Alexis Great atmosphere
The hotel staff can create holiday atmosphere for the guests. I should be one of the top choices if you consider a vacation in Miami.
November 17, 2014
Rated 4 out of 5 by soberndorfer Good business hotel
Parking and drinks on the bar way too expensive
November 15, 2014
Rated 4 out of 5 by JAB13 Confusing Checkout
I was in Rm 1016. Dr. Fernando Jimenez in Rm 1053, & left me his Rm Key to pick up a liqueur bottle after he checked out early but his Rm reserved till Nov. 7th. Guest Services did not have any records of Dr. Jimenez on 11/07/14 at 7:30am. I never got the bottle. Thank you.
November 10, 2014
Rated 3 out of 5 by Goodshepherd121 Location, Location, Location
Hard to drive to...easy shuttle to MIA...very good staff...old, noisy rooms and a Club room which was nice but a little customer unfriendly.
Great location...only 3 min from the 24/7 shuttle..this and 1-1 AA points only reason we'd stay again...oh, and for $20, they took my car back to Hertz...NICE!
November 9, 2014
Rated 5 out of 5 by PITTERPAT THE STAFF WAS INCREDIBLELY RESPONSIVE
GREAT PEOPLE,INCREDIBLE STAFF,WELL TRAINED TO ANSWER ALL QUESTIONS QUICKLY!! & VERY RESPONSIVE!!
November 4, 2014
Rated 4 out of 5 by MrsO65 Nice place to stay
This hotel was a nice surprise for convenience to the airport and metro. The beds were extremely comfortable. The view of the golf course was lovely, and the staff very accommodating.
October 30, 2014
Rated 4 out of 5 by jag01 good airport hotel
nice hotel nice facilities but make sure you get starpoints if you opt to go green. stephanie at check out said i would get my starpoints ie 500 even although room service had not given me my voucher still waiting.
October 28, 2014
Rated 5 out of 5 by jiguani32 great appeal
staff was excellent. Front desk and Breakfast staff was austanding
October 21, 2014
Rated 4 out of 5 by HoWgia Nice and comfort place for the weekend.
We stopped by Miami after our trip from Machu Picchu, Peru and stayed in Sheraton (Airport) in Miami.
The room was very nice, staff was friendly and helpful. We liked the location close to airport for convenience.
Only thing did bother us was Sheraton did not install key access restriction in the elevators or any access to the facilities, it seemed like anyone can go in and out of the hotel at will without any need for key card.
October 7, 2014
Rated 4 out of 5 by Expectans Interesting stay - at an Airport!
Good rate from SPG. Hard to work out exactly where the shuttle left from - its anywhere sensible along the second kerb (Departures).
Great views, nice restaurant food with occasional lunch buffets. Club Lounge food is fairly basic, but a pleasant place.
October 3, 2014
Rated 4 out of 5 by Buddyintx Positive first experience
In the process of switching program loyalties from Marriott to SPG so I thought I'd give the MIA Sheraton a try over its newer sister property down the street (The Element). Great check-in experience as the two young ladies who welcomed me to hotel and checked me in were polite, pleasant and professional. Thanked me for being a SPG a Preferred member and offered me an upgrade to an Allergy-Free room. Room was of average quality for what I paid. Air conditioner was struggling to maintain 68 degrees F. One of the three lights in the bathroom was blown out and the vanity mirror in the bathroom was inoperative and coming loose from the wall. Club Lounge was nice as SPG keeps lounge open 24 hours for water, snacks, coffee, etc. Overall, positive first stay as property is very conveniently located to MIA Airport but the furnishings and the decor of the rooms could use a face lift. Didn't use pool or fitness center so can't comment on those facilities.
October 3, 2014
Rated 5 out of 5 by Gdimuro17 EXCELLENT
They are very nice and friendly, ALWAYS COME BACK TO THE HOTEL WHEN TO MIAMI.
September 30, 2014
Rated 3 out of 5 by Desertlady A three day stay
This Sheraton was a good choice for us because it is at the airport for accessibility. We made a reservation online and confirmed a King room on the Club floor. It was confirmed and printed for us. When we checked in we were told the Club floor was not available with a king bed. The best she could do was on the 9th floor. Our first room #906 had problems. The first happening (within 5 minutes of arrival) was that toilet tissue holder fell off the wall. It appeared that the base of the fixture was broken for some time. Then the shower would not drain. NOT AT ALL. Yes, we knew how to set it for showering, but we had to "prop it open" in order for it to drain. This was done with the handle of a disposable razor (in its package). Third, the wastebasket had not been emptied under the desk. It was full of food trash wrappings, etc. We phoned down in the morning to ask to be moved. We were told the 10th floor was still unavailable, but that we could be moved to the 2 story suite right next door. Room 908 with the bedroom upstairs. The room worked okay, but the air conditioning on the upper area is quite noisy.
The front desk ladies Veronica and Agar were very helpful and courteous. Mayling Marenco in the Club Lounge was very friendly and attentive. The gentlemen at the "Bellman" desk were very energetic, and helpful and attentive. We appreciated that very much.
Yes there was construction in the lobby area, but that is necessary to update and improve the hotel.
September 23, 2014
Rated 5 out of 5 by MikeN56 Great for business travel
Good facilities and very close to the airport. Though it could do with a face lift!
September 21, 2014
Rated 4 out of 5 by Kena2 September
More coupons please. Hotel was clean and comfortable.
Would like free access to hot beverages like vanilla, hot chocolate 24/7
September 16, 2014
Rated 4 out of 5 by BAvila Excellent Services and Comfort
stayed for a night, outstanding costumer service and rooms very quite and comfortable
September 14, 2014
Rated 5 out of 5 by Candi21 Very comfortable
Checked in at 3:00 am after very long day of airline delays. Staff met us with smiles and acknowledged our platinum status, checkin was fast, bed so comfortable. It was a delight to waken to beautiful view of canal and golf course.
September 4, 2014
Rated 5 out of 5 by GeoG Another great stay...
I stay at this property often and it is as nice as always. The rooms are great, the gym and club room are also great. But I think what makes this property a great property is their staff. Very friendly and responsive to guest's needs.
September 2, 2014
Rated 2 out of 5 by MikeD62 Upgrading needed/ near Airport & FIU
The bathtub was old and dirty. Walls needed repairs to wall paper. Bathroom tiles had mold.
Towels were never returned in the right quantities.
Had to pay for refrigerator- $20 per day, no microwave, no in room safe. $15 per day for parking.
Restaurant was very good.
Service at front desk was adequate.
August 26, 2014
Rated 3 out of 5 by Jay16 Parking is not user friendly
Inital arrival was very fustrating. Valet was behind. Self parked and had to walk behind the hotel to get into the lobby with lots of luggage. My room key was not coded to enter/exit garage. Scanner would not read any of my credit cards so I could not leave the garage without waiting for help from the hotel. Room was great. I could not check out. Tried calling from room, no one would answer.... went downstairs to lobby. The line was very loong with one one person behind counter. There is no excuse for a hotel next to one of the largest airports in the country not to be staffed.
August 22, 2014
Rated 3 out of 5 by ED6868 friendly staff
Ms. Agar give me a hand when dry machine
out of order in time and help me to finish a parcel pick-up by UPS. Those thing will only
happened when stay in Sheraton; because
they always find good staff to give the best
August 21, 2014
Rated 4 out of 5 by mailo Nice Hotel near airport
Nice hotel near the airport. Costs average.
August 20, 2014
Rated 1 out of 5 by Jackbenimble Terrible attention to detail
At checkin I was told I was not a platinum. After big argument the explanation was that when I made my reservation at the beginning of the year i was gold so that is the info they had?. Been a while since a maid walked in the room with no announcement too. i called ad asked for breakfast hours, they answered with the shuttle schedule. lounge food was minimal and of low quality. I called for a room cleaning one day and no one ever showed up. I think the staff has a problem listening to customers or maybe I should speak Spanish to be understood?!
August 14, 2014