Rated 5 out of 5 by sharpie2 Good refurbishment
The Hotel met my specifications , and the refurb which was done after my last visit is good.
June 14, 2014
Rated 3 out of 5 by VeryGoodPointsStacey Good Hotel on the Beach
I choose the Sheraton Mirage Resort and Spa because the pools looked beautiful on the Starwood Website and because there was a spa. Two things required for any vacation. Being directly on the beach was a bonus.
The hotel has become notorious for its snake fence – yes, that’s right, I said snake fence. A thick glass wall encircles the resort - theoretically keeping the poisonous Eastern Brown Snake, the second most deadly snake in Australia – outside of the resort. The snakes nest in the sand dunes located outside of the resort. Thankfully, I did not encounter any snakes on this trip.
The hotel is currently undergoing renovations to its rooms and common areas. I was not lucky enough to get a renovated room, however I was “upgraded” to an Oasis Room on the first floor which included a small patio overlooking the oasis pools. The room was very large and had a king size bed (well, actually it was two double beds pushed together,) a small sofa pull out and a chaise lounge. There was also a small breakfast table with two chairs and a work desk with Ethernet cable. The bathroom was definitely the highlight of the room - a large marble bathroom with a soaking tub and shower.
There were some drawbacks to the room – first, there were no blackout shades or privacy shades on the windows or sliding glass doors. The sliding glass doors were covered by wooden slat blinds and when the sun rose at 4:45 a.m. the room was filled with light (so wakeup calls weren’t necessary). Second, my room faced the restaurant and conference rooms and main walkway to the reception area, so I constantly had to close the wooden blinds for privacy, blocking the lovely oasis view.
One thing to note is the speed of the internet connection (wired and wireless) at the hotel and in the room. It was painfully slow and had I been on business, wouldn’t have been workable.
The hotel has 1 restaurant, a bar and a swim-up pool bar. The restaurant, Terraces, is a buffet but also has an a la carte menu. When I arrived late on a Sunday evening, I tried to go to Terraces, but was told that reservations were required and there was a two hour wait for a table. I was directed to the bar, Oysters, where they served food as well. I was not impressed with the sandwich I got there. Room service was another option for food at the hotel. Overall, I was shocked at the prices . At the pool bar, all cocktails were outrageous. The other options were to walk across the street to the Mirage Marina and dine there (good choices) or to take a bus or taxi to Surfers Paradise.
The Pool & Beach
The pool looks huge on the website, but the majority of what you’re seeing on the website are the oasis pools and not the swimming pool. On the first day of my stay there were not enough lounge chairs (or any kind of chairs) at the pool. After about 20 minutes of wandering, I finally got a chair.
On my second day, the situation was much better and on the third day, the pool area had a makeover (I assume part of the renovations) and there were dozens of new chairs, new chair cushions and umbrellas added.
The beach was very private and looked nice, but unfortunately during my stay the weather wasn’t great and the ocean was very choppy. I didn’t venture in.
The spa is not part of the hotel, but directly next door and does allow room charges. The spa, which is connected to the gym and next to the tennis courts, is very nice. It provides a very tranquil atmosphere. I got a manicure and pedicure and was very happy – though as with everything in Australia – it was very expensive. This is not a spa destination – rather a hotel with a spa next door. If you’re looking for a spa retreat –this isn’t the right location.
Australia is very expensive and the Sheraton is extremely high priced – be prepared. I would love to see the Sheraton after the renovations are completed – I think it will significantly improve the hotel. What I saw on my visit made a great difference. In addition, as with most Australian hotels, a credit card fee of 1.5% will be added to all transactions settled by credit card, so be prepared for that fee. I wouldn’t rule out another stay at the Sheraton Mirage Resort and Spa, but I would probably try the hotels closer to Surfers Paradise first.
April 5, 2012
Rated 5 out of 5 by KRhed82 A Great Stay
This hotel is one of the few locations in the area that offers beach access. The pool area is also very nice with bar service. Though I was here on a leisure trip, they have great accommodations for me to keep in touch with my office (Wi-Fi at the pool). The staff was extremely helpful with planning activities throughout our stay. Very close to shops and restaurants as well as a short bike ride to Surfer's Paradise.
December 30, 2013
Rated 4 out of 5 by Schoon Comfortable room but resort facilities lacking
The newly refurbished rooms look great and are very comfortable. Unfortunately provision of many of the resort facilities relies on the adjacent business (especially while the Sheraton's pool facilities are undergoing renovation). The adjacent business is tired and run down - not to the standard promised by Sheraton.
June 10, 2014
Rated 5 out of 5 by Vanessa11 The best hotel on the gold coast
This is a great hotel right on the beach at Main Beach. The resort is spotlessly clean, the rooms are spacious, the bed comfortable, the grounds are gorgeous and there is a huge pool. The resort is set on a patrolled beach. Free parking and free Wi fi. The staff were friendly, efficient and helpful. The food at Terraces restaurant was really superb. Could not ask for more and will definitely return.
December 3, 2013
Rated 5 out of 5 by Valli Val T
This is our second visit the first was in a Lagoon Terrace Room which was lovely and it was my husbands birthday and a beautiful birthday cake from the hotel was greeting us in the room, we thought this was great, this time we had an ocean view room and once again we had a wonderful time. Our room was amazing I woke up at 4 a.m to watch the sunrise over the ocean......I did not want to go home. Each visit we have had a very relaxing time, this time we had cocktails round the beautiful pool. We can't wait to come again. All the staff were friendly and helpful too which all added to our stay. We highly recommend this hotel.
December 10, 2013
Rated 5 out of 5 by Jepnann1 Great resort.....wonderful staff
We had a lovely time .... many thanks for a great experience. The location of the resort was terrific as it was close to everything . the room we stayed in was spotless on arrival and was religiously serviced daily . the grounds impeccably maintained but what we found most pleasing is the teams professionalism and enthusiasm. nothing is of trouble and they always have a smile on their faces . The restaurant team is 1st class and pool bar team is also equally impressive. The quality of the meals are also worth mentioning. We normally go overseas to be pampered , good to know we don't have to travel that far get the same wonderful experience ........
Thank you all so much.
January 25, 2014
Rated 5 out of 5 by discoverer thanks for the effort
Spent two beautiful nights on the beach at Mirage.
After a minor mix up with room preferences our manager personally bought the keys to our new room while we were having a relaxing cocktail in the bar.
The staff member who took my call obviously realised what our issue was and it was fixed within half an hour with a smile and a handshake. We will be back..what a beautiful room by the way.
July 22, 2013
Rated 5 out of 5 by Alex210162 Relax at the Gold Coast
Checked in, Sat back and relaxed it was all there
June 10, 2014
Rated 5 out of 5 by MARGARITA MIRACULOUSLY BEAUTIFULLY SHERATON MIRAGE
tHIS HOTEL TRANSCENDS ULTIMATE IN RELAXATION ON ENTRY INTO THE FOYER AAS YOU LOOK THROUGH STUNNING VIEWS TO THE WAVES
\ROLLING IN ON THE BEACH IN FRONT
ABSOLUTELY ONE OF THE BEST SHERATONS I HAVE STAYED IN MY SHERATON JOURNEY
sTAFF ARE VERY GENUINE AND INTERESTED IN ENSURING THAT THE PATRONS ARE WELL PROVIDED FOR
I WILL BE RECOMMENDING THIS HOTEL TO MANY
May 5, 2013
Rated 5 out of 5 by robbo no better conference destination
The team @ Marina Mirage took a very taxing 5 day conference from what could have been tiring and yuck to a really enjoyable time.
I spoke with colleagues at the airport and we all agreed there was nothing more which could have been done
Thanks guys :)
February 28, 2013
Rated 5 out of 5 by bri48 Best hotel on the Gold Coast
This is the best hotel on the Gold Coast the staff are very friendly and helpful,the hotel is very clean. As a SPG gold member we are treated very well
February 6, 2014
Rated 5 out of 5 by Helen40 Another Relaxing Stay
I continue to return to the Sheraton Mirage Gold Coast as they always make me feel special and well looked after. The staff always go above and beyond expectations and the level of service is exceptional. Coupled with the beautiful beach and glorious sunshine, is there a better place to unwind and be pampered?
December 5, 2013
Rated 5 out of 5 by SammyJ Beautiful hotel in a superb location.
From the moment you enter the lobby you know that you have chosen a truly 5-star hotel. The pool is excellent and has a bar also! It is located right on the beach which is ideal. Also ideal is the very short walk to the boutiques and restaurants of Marina Mirage. We would book again with no hesitation.
December 8, 2013
Rated 2 out of 5 by expectbetter Well you asked for feedback...
There appears no benefit to being SPG. No favours at check-in, room not ready until 3pm. We requested King bed and received twin ?queen?double. A cold night, and we discover the A/C not working at 10pm. Feedback forms in the room had scribble all over them. Please don't bother responding, my wife not interested in returning.
October 17, 2012
Rated 5 out of 5 by Sully81 Everyone should experience this Sheraton
This hotel is brilliant in layout, facilities and service. Its what you expect when you stay with Sheraton to be made to feel welcome as if you are home.
One of my favourite Sheratons I would recommend a stay any time.
March 18, 2013
Rated 4 out of 5 by bearsinmelbourne Great Location with Beach Access
My family & I have just come back from a very relaxing stay. The only issue arose when we checked out. The hotel "holds" onto money which more than covers one's stay but wouldn't allow us to use this held amount to paying our bill (the bill was $452 & they held onto $620+) & then just reversing the difference. We managed to sort it out by calling our bank in Melbourne as computers located at reception wouldn't allow us to access internet banking via a FireFox wall. This caused us to nearly miss our flight back to Melbourne and this was stressed to the receptionist who was unsympathetic.
December 19, 2013
Rated 5 out of 5 by Pesto Renewed Enthusiasm
We have stayed at this resort several times, but not for two years as it was really needing a renovation, this has now occured. Its a great location, fantastic for kids with a passion for the pool, and has a brilliant array of dining options, both on property and across the foot-bridge. Beachfront access is immediate if you so choose. The true highlight is the staff, their keeness to ensure nothing is too hard is more consistent with a US property than an Australian.
A sudden need to execute some contracts for work on short notice including scanning and emailing was handled without drama by the front-desk team. So often in other situations this becomes a drawn out affair, not here and it is appreciated.
December 29, 2013
Rated 5 out of 5 by NathaenM We Can Not Stay Away
We just can not stay away!
Myself and my wife are frequent stayers at this property, and each time it just keeps getting better and better and...............................BETTER! Our stay from 13/6-16/6 was to celebrate my birthday. Upon arrival and finding a park in the large free underground carpark we ventured up to the lobby and soaked up the relaxation as we looked out of those huge panoramic windows across the pool and out to the ocean. Just fantastic. Check-in was quick, efficient and the Duty Manager Thomas even went of his way to come outside and welcome us back (thanks Tom.....was great to see you too!).
Upon arrival at our room (3100) there was a birthday surprise of balloons etc waiting for me which my wife had organised through the team here. She told me the story of how she did it and was so excited that what was left more than exceeded her expectations! A bottle of champers was waiting in which we indulged sitting on the ledge of our wide opening window overlooking the surf.
Now to the room........like most here at the resort, clean, open, spacious. What more could one ask for? The Sheraton beds are so comfy that sleeping is not a problem! We went for dinner at Terraces and like always brilliant. When I made my way to the carvery Chef Rob was already slicing my pork and preparing my crackling.......ummmmmm maybe we come here too often if they know me that well! (and keep on coming back we will!). The staff in the restaurant prepared a small tasting plate of desserts and a candle to wish me happy birthday! Just before our departure the F and B Manager Mr Elakis came and wished me a happy birthday and invited us to the refurbished Pearls Bar for a cocktail. Let me say the rejuvenated Pearls Bar is brilliant! A diverse range of seating from barstools to lounges....it was great. The local mixologist David created us two drinks which were amazing. So amazing we made Pearls a regular stop each night we stayed!
Breakfast at Terraces like always was great. It's worth noting that if you are a SPG member that the prices are heavily discounted during the winter months. Well worth it!
From Friday 21/6 we stayed at the resort for another two nights to celebrate our anniversary. This time we were allocated room 2051. This room had a resort view and was extremely spacious! Once again the bed was a dream and the room well equipped with everything we needed. Thank you so much for the champagne to help us celebrate! We again went to Terraces for dinner. Due to the rotating menu there was no pork this time! Oh well, the ham was still yummmmmmy. John, our waiter was right on to it. He didn't miss a beat and I over heard others in our area also comment on his nature and attitude. Well done John!
As part of our anniversary I treated my wife to a spa experience at the Golden Door. She said it was absolutely amazing and I am glad that it was money well spent!
It is worth noting that the lagoons are currently undergoing a major refurbishment. However, staying consecutive weekends it is easy to see the progress that has been made and it will be great to see the finished product on our next visit in October. Though the facilities are wonderful, it really is the warm nature of the staff that put this place into a whole new category. Some may say....."well that's their job"......in that case, they do it super well!
Thanks again team.
June 24, 2013
Rated 5 out of 5 by Gray47 BOH
I ordered room service.
I asked for some tissues as BOH left two tissues in the box in the bathroom.
He immediately tried to instruct me to ring house keeping, pass the responsibility.
This appears a bit bureaucratic for a 5 star hotel.
Also the toilet was not cleaned properly twice. This may be due to the choice of toilet bowl design.
As a alcoholic i find it discrimitory that i pay more for a Mocktail than for a full strength scotch. Also Non alcohilic beer appears to be a novelty in Australian hotels. Amercian cruise ships have a choice of three on board ships????
August 7, 2013
Rated 5 out of 5 by DAVO99 Our conference venue
My group chose the Sheraton for our annual conference this year and the high quality of all aspects of the venue made the meeting
a spectacular success
June 2, 2014
Rated 5 out of 5 by H0000 Love the refurb.
The refurbishment of the rooms are very nice. It was a pity the pool was being redone at that time.
June 1, 2014
Rated 5 out of 5 by Marie50 Magical Sheraton Mirage.
Loved every moment at Sheraton Mirage. My husband and i chose the Dinner, Bed and Breakfast package.-we enjoyed a sumptuous buffet dinner whilst surrounded by magical ambiance of Terraces dining room and foyer .That evening we relaxed in our spacious Spa Studio room, which featured a lovely private courtyard area which overlooked manicured garden and lawns. Next morning we walked through the beautiful pool area- and experienced the delicious breakfast in the Terraces Restaurant. We can't wait for our next opportunity to visit the Sheraton Mirage !
August 11, 2013
Rated 5 out of 5 by Sandgroper Special Treat
The Mirage has special features which allow you to indulge and enjoy yourself.
May 31, 2014
Rated 3 out of 5 by Maks weekend getaway
Comfortable hotel, very good location. We were there in May and the pool closed early. Would of liked to swim but everything was shut down by 7. The decking is uncomfortable on your feet! No hot tub near the pool, only in the gym next door. Don't bother, its indoor, accomodates 4, not comfortable, no good ventilation. we walked in and out quickly.
May 27, 2014
Rated 5 out of 5 by Evo187 Excellent experience
Everything about our stay at this hotel was great. Restored our faith in the Sheraton brand after a very disappointing stay in Waikiki. Location, atmosphere, attitude of staff and standard of room were all excellent. Within easy walking distance of a variety restaurants and shops. Really enjoyed the pool area and accessibility of the beach.
March 22, 2014
Rated 3 out of 5 by Helgirl Sheraton Mirage
Overall it was Ok, room was disappointing however for the price we paid, old fashion and in need of renovations.
The sea view was suburb.
On Saturday night we had drinks at the Bar and my partners Beer was off, he didn't want to complain, even though I thought we should point it out.
Would not come back unless hotel is renovated.
May 26, 2014
Rated 4 out of 5 by Jaimelle57 Great Location.
The room was wonderful, very clean and comfortable. The staff were FANTASTIC. The foyer bar(do not remember the name) the staff here need so work, not really interested in us and we were drinking cocktails. Pool bar/restaurant staff were fab.
May 28, 2014
Rated 5 out of 5 by Liz11 Heavenly Stay
This is an absolutely divine Hotel. The view, surroundings, courteous & helpful Staff, the 'sleeping on a cloud' beds & pillows are to die for. The cleaniness of the room was excellent. Can't wait for our next visit.
May 26, 2014
Rated 4 out of 5 by Season11 Beautiful Room but needs a spring clean
We returned to the Sheraton Mirage to celebrate our wedding anniversary 14 years after spending our wedding night here - we have come back a few times since then but not since the last renovations. Looks wonderful, our room was a little piece of heaven with the beautiful ocean view. The negatives:- The spa bath was really unclean - you can buy a product that cleans the jets and this spa needs it - and I would not use the spa I would call it filthy it had black slimy mould build up in the jets which could be viewed from the basin and toilet so it just starred at us. Mould in the grouting in the bathroom and I needed to plug in a sleep apnea machine so pulled the bedside table out to plug in and it was an inch thick with dust so a good spring clean wouldn't go astray. We had a lovely stay and the staff are a credit so upbeat and customer focused and switched on.
May 19, 2014