Rated 5 out of 5 by KRhed82 A Great Stay
This hotel is one of the few locations in the area that offers beach access. The pool area is also very nice with bar service. Though I was here on a leisure trip, they have great accommodations for me to keep in touch with my office (Wi-Fi at the pool). The staff was extremely helpful with planning activities throughout our stay. Very close to shops and restaurants as well as a short bike ride to Surfer's Paradise.
December 30, 2013
Rated 5 out of 5 by Vanessa11 The best hotel on the gold coast
This is a great hotel right on the beach at Main Beach. The resort is spotlessly clean, the rooms are spacious, the bed comfortable, the grounds are gorgeous and there is a huge pool. The resort is set on a patrolled beach. Free parking and free Wi fi. The staff were friendly, efficient and helpful. The food at Terraces restaurant was really superb. Could not ask for more and will definitely return.
December 3, 2013
Rated 5 out of 5 by Valli Val T
This is our second visit the first was in a Lagoon Terrace Room which was lovely and it was my husbands birthday and a beautiful birthday cake from the hotel was greeting us in the room, we thought this was great, this time we had an ocean view room and once again we had a wonderful time. Our room was amazing I woke up at 4 a.m to watch the sunrise over the ocean......I did not want to go home. Each visit we have had a very relaxing time, this time we had cocktails round the beautiful pool. We can't wait to come again. All the staff were friendly and helpful too which all added to our stay. We highly recommend this hotel.
December 10, 2013
Rated 5 out of 5 by discoverer thanks for the effort
Spent two beautiful nights on the beach at Mirage.
After a minor mix up with room preferences our manager personally bought the keys to our new room while we were having a relaxing cocktail in the bar.
The staff member who took my call obviously realised what our issue was and it was fixed within half an hour with a smile and a handshake. We will be back..what a beautiful room by the way.
July 22, 2013
Rated 5 out of 5 by HotPies great location right on the beach with very comfortable rooms and great facilities
I always stay at this hotel whenever on the Gold Coast because of its very comfortable rooms with great access to the beach
July 20, 2014
Rated 5 out of 5 by MARGARITA MIRACULOUSLY BEAUTIFULLY SHERATON MIRAGE
tHIS HOTEL TRANSCENDS ULTIMATE IN RELAXATION ON ENTRY INTO THE FOYER AAS YOU LOOK THROUGH STUNNING VIEWS TO THE WAVES
\ROLLING IN ON THE BEACH IN FRONT
ABSOLUTELY ONE OF THE BEST SHERATONS I HAVE STAYED IN MY SHERATON JOURNEY
sTAFF ARE VERY GENUINE AND INTERESTED IN ENSURING THAT THE PATRONS ARE WELL PROVIDED FOR
I WILL BE RECOMMENDING THIS HOTEL TO MANY
May 5, 2013
Rated 5 out of 5 by robbo no better conference destination
The team @ Marina Mirage took a very taxing 5 day conference from what could have been tiring and yuck to a really enjoyable time.
I spoke with colleagues at the airport and we all agreed there was nothing more which could have been done
Thanks guys :)
February 28, 2013
Rated 5 out of 5 by Jepnann1 Great resort.....wonderful staff
We had a lovely time .... many thanks for a great experience. The location of the resort was terrific as it was close to everything . the room we stayed in was spotless on arrival and was religiously serviced daily . the grounds impeccably maintained but what we found most pleasing is the teams professionalism and enthusiasm. nothing is of trouble and they always have a smile on their faces . The restaurant team is 1st class and pool bar team is also equally impressive. The quality of the meals are also worth mentioning. We normally go overseas to be pampered , good to know we don't have to travel that far get the same wonderful experience ........
Thank you all so much.
January 25, 2014
Rated 2 out of 5 by expectbetter Well you asked for feedback...
There appears no benefit to being SPG. No favours at check-in, room not ready until 3pm. We requested King bed and received twin ?queen?double. A cold night, and we discover the A/C not working at 10pm. Feedback forms in the room had scribble all over them. Please don't bother responding, my wife not interested in returning.
October 17, 2012
Rated 5 out of 5 by Helen40 Another Relaxing Stay
I continue to return to the Sheraton Mirage Gold Coast as they always make me feel special and well looked after. The staff always go above and beyond expectations and the level of service is exceptional. Coupled with the beautiful beach and glorious sunshine, is there a better place to unwind and be pampered?
December 5, 2013
Rated 5 out of 5 by SammyJ Beautiful hotel in a superb location.
From the moment you enter the lobby you know that you have chosen a truly 5-star hotel. The pool is excellent and has a bar also! It is located right on the beach which is ideal. Also ideal is the very short walk to the boutiques and restaurants of Marina Mirage. We would book again with no hesitation.
December 8, 2013
Rated 5 out of 5 by angiebrizvegas Great staff
We were delighted to have been upgraded to a villa. Absolutely gorgeous.
I lost an item of clothing while staying at the hotel, and the staff were unbelievably helpful in trying to locate it. (Sadly not found).
Food wonderful, pool great. I love this hotel, which is why we return!
July 17, 2014
Rated 5 out of 5 by bri48 Best hotel on the Gold Coast
This is the best hotel on the Gold Coast the staff are very friendly and helpful,the hotel is very clean. As a SPG gold member we are treated very well
February 6, 2014
Rated 5 out of 5 by Sully81 Everyone should experience this Sheraton
This hotel is brilliant in layout, facilities and service. Its what you expect when you stay with Sheraton to be made to feel welcome as if you are home.
One of my favourite Sheratons I would recommend a stay any time.
March 18, 2013
Rated 5 out of 5 by AnnieB46 Spa Room with a view of Glorious Sunrise across the Ocean
Our five days at the Sheraton Mirage were idyllic. We were visiting the Gold Coast to participate in the GCA Marathon (my daughter in the 42.2K; me in the 10K). We needed comfortable beds in a quiet room, excellent food and cold sea water to relieve tired muscles. All our needs were met to perfection and enabled us both to run PBs in our respective events. We were glad we booked some extra recovery days in this beautiful Hotel. Watchnig the sunrise across the ociean from the comfort of our room, cup of tea in hand, was a specal moment. Equally special was to be out on the beach in a flash running in the dawn and back along the nature trial and then enjoy a splendid buffet breakfast. Sublime. All the staff wre firendly and helpful. We loved our special time at the Sheraton and already looking forward to our visit next year.
July 11, 2014
Rated 5 out of 5 by thelulurose Exceptional service
We really enjoyed our stay - each and every staff member we came across exceeded our expectations when it came to service.
The hotel itself was lovely and immaculately clean.
The only complaint we have was the paper-thin doors to the rooms - we could hear each and every person walking past, even with them speaking quietly we could still hear their conversations which made sleeping in difficult.
Having the shopping centre across the road was very convenient.
July 11, 2014
Rated 5 out of 5 by Bris Comfortable and clean
Our Company's conference has been held here the last two years and it has been an excellent all in one venue.
July 17, 2014
Rated 1 out of 5 by Irrate Dreadful experience
Would not know where to begin or end with poor experience from booking directly via telephone through to actual stay of one week. Manager was apologetic, but expectations of a five star experience where certainly not met.
July 15, 2014
Rated 5 out of 5 by richnik0112 Staying at Sheraton
We stayed at The Sheraton on the Gold Coast as we had a ball to attend across the road from the hotel. The facilities are outstanding and we would recommend anyone that wants to get great service at a great price that this is a place for them. Friendly staff and excellent facilities as well.
July 14, 2014
Rated 3 out of 5 by tom2303 Bad experience
When we checked into our room the toilet was dirty and there were used towels in the wardrobe. Completely unsatisfactory for a 5 star hotel. We stay here fairly often but will have to consider another visit.
July 14, 2014
Rated 5 out of 5 by sultan01 excellent
It was are wedding anniversary 25 years. We do not go out much and the place was excellent . The people are so friendly and helpful and we would come back again.
July 15, 2014
Rated 4 out of 5 by bearsinmelbourne Great Location with Beach Access
My family & I have just come back from a very relaxing stay. The only issue arose when we checked out. The hotel "holds" onto money which more than covers one's stay but wouldn't allow us to use this held amount to paying our bill (the bill was $452 & they held onto $620+) & then just reversing the difference. We managed to sort it out by calling our bank in Melbourne as computers located at reception wouldn't allow us to access internet banking via a FireFox wall. This caused us to nearly miss our flight back to Melbourne and this was stressed to the receptionist who was unsympathetic.
December 19, 2013
Rated 5 out of 5 by Athena63 Pure luxury!
Such a beautiful place to stay! Peaceful, elegant & serene.
July 15, 2014
Rated 5 out of 5 by Pesto Renewed Enthusiasm
We have stayed at this resort several times, but not for two years as it was really needing a renovation, this has now occured. Its a great location, fantastic for kids with a passion for the pool, and has a brilliant array of dining options, both on property and across the foot-bridge. Beachfront access is immediate if you so choose. The true highlight is the staff, their keeness to ensure nothing is too hard is more consistent with a US property than an Australian.
A sudden need to execute some contracts for work on short notice including scanning and emailing was handled without drama by the front-desk team. So often in other situations this becomes a drawn out affair, not here and it is appreciated.
December 29, 2013
Rated 4 out of 5 by coconut66 Pleasant stay
We had a lovely stay at this resort and enjoyed the relaxed and friendly atmosphere of the facilities and the helpful staff. we recommened staying here and will do so again when we can.
July 14, 2014
Rated 5 out of 5 by krg7227 Feels like home
This hotel is so comfortable. It feels like home. Relaxed, refreshing, revitalised. We were transported to a beautiful place feeling welcomed, safe and pampered.
July 13, 2014
Rated 5 out of 5 by NathaenM We Can Not Stay Away
We just can not stay away!
Myself and my wife are frequent stayers at this property, and each time it just keeps getting better and better and...............................BETTER! Our stay from 13/6-16/6 was to celebrate my birthday. Upon arrival and finding a park in the large free underground carpark we ventured up to the lobby and soaked up the relaxation as we looked out of those huge panoramic windows across the pool and out to the ocean. Just fantastic. Check-in was quick, efficient and the Duty Manager Thomas even went of his way to come outside and welcome us back (thanks Tom.....was great to see you too!).
Upon arrival at our room (3100) there was a birthday surprise of balloons etc waiting for me which my wife had organised through the team here. She told me the story of how she did it and was so excited that what was left more than exceeded her expectations! A bottle of champers was waiting in which we indulged sitting on the ledge of our wide opening window overlooking the surf.
Now to the room........like most here at the resort, clean, open, spacious. What more could one ask for? The Sheraton beds are so comfy that sleeping is not a problem! We went for dinner at Terraces and like always brilliant. When I made my way to the carvery Chef Rob was already slicing my pork and preparing my crackling.......ummmmmm maybe we come here too often if they know me that well! (and keep on coming back we will!). The staff in the restaurant prepared a small tasting plate of desserts and a candle to wish me happy birthday! Just before our departure the F and B Manager Mr Elakis came and wished me a happy birthday and invited us to the refurbished Pearls Bar for a cocktail. Let me say the rejuvenated Pearls Bar is brilliant! A diverse range of seating from barstools to lounges....it was great. The local mixologist David created us two drinks which were amazing. So amazing we made Pearls a regular stop each night we stayed!
Breakfast at Terraces like always was great. It's worth noting that if you are a SPG member that the prices are heavily discounted during the winter months. Well worth it!
From Friday 21/6 we stayed at the resort for another two nights to celebrate our anniversary. This time we were allocated room 2051. This room had a resort view and was extremely spacious! Once again the bed was a dream and the room well equipped with everything we needed. Thank you so much for the champagne to help us celebrate! We again went to Terraces for dinner. Due to the rotating menu there was no pork this time! Oh well, the ham was still yummmmmmy. John, our waiter was right on to it. He didn't miss a beat and I over heard others in our area also comment on his nature and attitude. Well done John!
As part of our anniversary I treated my wife to a spa experience at the Golden Door. She said it was absolutely amazing and I am glad that it was money well spent!
It is worth noting that the lagoons are currently undergoing a major refurbishment. However, staying consecutive weekends it is easy to see the progress that has been made and it will be great to see the finished product on our next visit in October. Though the facilities are wonderful, it really is the warm nature of the staff that put this place into a whole new category. Some may say....."well that's their job"......in that case, they do it super well!
Thanks again team.
June 24, 2013
Rated 5 out of 5 by Gray47 BOH
I ordered room service.
I asked for some tissues as BOH left two tissues in the box in the bathroom.
He immediately tried to instruct me to ring house keeping, pass the responsibility.
This appears a bit bureaucratic for a 5 star hotel.
Also the toilet was not cleaned properly twice. This may be due to the choice of toilet bowl design.
As a alcoholic i find it discrimitory that i pay more for a Mocktail than for a full strength scotch. Also Non alcohilic beer appears to be a novelty in Australian hotels. Amercian cruise ships have a choice of three on board ships????
August 7, 2013
Rated 5 out of 5 by tohardtofindanickname Good Value Mystery Deal
Good size room. Good amenities. Well stocked bar fridge - was happy to see cheese and crackers.
Only qualm is the long walk down the cold corridor to the rooms each time we staid - but it was a cold night so in summer might not be an issue. Wouldn't stop me staying there.
Clean, tidy well set up rooms.
July 9, 2014
Rated 4 out of 5 by Jacko107 Care for smokers
I had a choice of lagoon or ocean view and took the lagoon so my husband could smoke outside the room. The whole resort is smoke free and he had to leave the resort to smoke, I think a bar area for smokers would have been more convenient. On speaking to staff I was informed that it is on the web site so beware when booking.
July 9, 2014