Rated 4 out of 5 by WillBri Bad Service
When checking in asked for ground floor room, check in person wanted me to pay $75/night more, 4th time staying there this year???? Service at the oasis Pool bar was shocking waited 1 hr for drinks at 11am in the morning, they need more staff out there. You should recognise frequent stayers thru you SPG system not treat them with contempt.
October 21, 2014
Rated 5 out of 5 by POH81 This hotel looks grand (outlook)
The hotel looks grand when I stepped into the hotel.
Great scenery in & out.
Staff responsiveness is superb.
Slight improvement that could be improved.
First of all, the gym's signboard.
I cannot find the gym signboard even though I checked with the receptionist on location of gym.
Slight improvement for hotel room toilet. The door stopper is a nuisance.
I think it could be better.
Breakfast - adding some asian food would be ideal as well.
October 20, 2014
Rated 5 out of 5 by S0001 Great service and location
The staff were very helpful and friendly. I left some baggage in the room on checkout and they couldn't have been more helpful in recovering the items for me.
October 19, 2014
Rated 5 out of 5 by Ness71 This hotel has everything for a great escape
Upon arrival we were given clear informative information about all the facilities. I loved the fact that the beach was so close and there is a running track, a pool with a bar! Our room was spacious and clean. The best nights sleep with no noise. Also the seafood buffet for dinner was amazing, the staff so incredibly helpful with food allergies. Only regret that we didn't stay longer, we will be back for sure. Thank you.
October 15, 2014
Rated 4 out of 5 by Crusha59 "Mouth watering, richness & sinful" Terraces Restaurant
4/10/2014 (Dinner at Terraces)The richness of the sinfully mouth watering dishes, dishes that were executed perfectly, and the bright colors of the ingredients made it a feast for the eyes as well as the stomach.
We would like to thank Patricia and her team in section four (a huge thank you), they were very attentive, organised, professional in manner and service. We will be back and again request her section. Thank you Sheraton Gold Coast. superb setting for any meal.
October 13, 2014
Rated 3 out of 5 by JoM1965 Check in nightmare
Don't stay there if you are attending a wedding there. Check in wasn't until 3pm bit hard when the wedding starts at 3 and you need to shower or iron your clothes. Did not get any special rate for being a wedding guest. However the food at the wedding was excellent.
October 7, 2014
Rated 3 out of 5 by IKG1964 Great Hotel - but needs to improve spa facilities
Stayed here for a 50th birthday treat in July 2014. Hotel building is impressive, especially the pool area and the room was very comfortable. Breakfast was excellent with a good choice of food. Only downside was the spa facilities. These were dirty and wet. Steam room was broken and Sauna not turned on.
October 6, 2014
Rated 5 out of 5 by Tanyat Excellent hotel
Would definitely recommend the Sheraton Mirage Gold Coast as the rooms were very comfortable and clean. The hotel had great facilities and the pool was fantastic for the kids. Great location and staff are great.
October 3, 2014
Rated 4 out of 5 by Repo3069 Clean, safe and enjoyable
Our stay made the most of the available facilities which allowed us to achieve the quality family time we were hoping for in our holiday.
October 3, 2014
Rated 5 out of 5 by Googs What a hotel/resort.
We have such a great time. Everything we wanted was there. We were there to celebrate & they made it a celebration. Everyone has smile on there face, nothing was a problem & our catering needs were met. They made us feel so comfortable. We are coming back & we cannot wait. Thank you for making our stay wonderful. :)
September 29, 2014
Rated 3 out of 5 by Hardy15 Some services need improve
New staffs in reception seem to be don't know much about SPG member benefit; as platinum member I didn't get check in until after 4pm, quiet disappointed.
September 27, 2014
Rated 5 out of 5 by coodebiandev Hotel oozes quality & relaxation
We have stayed at Mirage in past as a small family of 3 & have enjoyed both experiences. I'd like a bit more room to move in the room but I guess the amount of space is standard for a hotel situation. The Mirage provides an elegant environment featuring water views from in many directions. The restaurant buffet breakfast offers an excellent choice and gorgeous surroundings of fountains and views of the many lagoons outside. I'm sure we will stay again if in Goldie. Deb
September 14, 2014
Rated 5 out of 5 by Goanna Fathers Day
Had an overnight stay and arrived for Father's Day breakfast and unfortunately the line was very long from external persons wishing to dine. We are a Star Privileges Member, we did not book (no advice received at check-in that we should book even though we said we would be having the buffet). We also were told we could not have the 2for1 breakfast without our temporary letter or SP card in hand. Hotel would charge us and then reimburse once provided Membership confirmation. We ended up leaving and eating at a Cafe in Beenleigh on our way home.
September 10, 2014
Rated 5 out of 5 by JoJo0027 The hotel was fantastic
We enjoyed our stay, albeit it was for a conference.
The Hotel was clean, staff were friendly.
August 26, 2014
Rated 5 out of 5 by Winkeye great setting and great features
beautiful hotel excellent service ..only issue I had was navigating around the tv could be simpler .
August 26, 2014
Rated 5 out of 5 by Bothofus Sheraton Mirage has staff who care
Thank you so much for an amazing stay last weekend. It was out 25th wedding anniversary and we could not have been happier. The room we requested was not available, but RDM Charlie McArthur went out of his way to ensure we were not disappointed. Our room was in such a position we felt like we were on a desert Island - it was perfect. Thank you.
August 25, 2014
Rated 5 out of 5 by Sushi61 Best birthday celebration
Sheraton Mirage Gold Coast was our chosen destination for my partner's birthday celebration, sharting with the buffet lunch which was excellent as always. After a most enjoyable stay with big corner bath and comfortable king size bed, we decided to stay for another night and enjoy it all over again.
Thanks for the wonderful ... buffet lunch... buffet breakfast and buffet dinner - all excellent. Staff were professional, friendly and helpful.
August 21, 2014
Rated 3 out of 5 by Peter8827 Regular guest but dissapointed this time
The room we had looked directly (2 metres away) onto the main walkway and provided no privacy or outlook. Curtains and windows needed to remain closed. Very disappointing considering the room cost was the same as pool view rooms.
August 19, 2014
Rated 5 out of 5 by willro hotel has beautiful location
I beleive there should be at least one vertical hand rail inside the shower adjacent to the shower head - also a bath mat inside the bath would avoide the pssibility of slipping.
August 17, 2014
Rated 5 out of 5 by Katpat58 What I loved most...
The beautiful bed linen was a dream to lie on and to be surrounded by. Loved it.
August 13, 2014
Rated 5 out of 5 by Cath1970 Stunning on all fronts!
Upon arrival at Sheraton Mirage all I could do was stand and stare through the foyer at the magnificent view.
This is a serious 5 star resort!
Loved my stay, just wish I could have been there a little longer!
I will definately be back.
August 13, 2014
Rated 5 out of 5 by Ian262 Great Experience as always
They went beyond there expectations helping my mother celebrate her 80th birthday. Mum was upgraded to a beech front room, in the room was a little plate of treats with "happy 80th birthday" written on it and a bottle of champagne. Mum exact words " I feel like a princess" thanks to all to Sheraton Gold Coast
August 13, 2014
Rated 5 out of 5 by Ioannes85 Amazing Experience
We had a last minute booking and were received warmly. It was an amazing experience from when we pulled up to reception to when we left.
For a lead in room, the Mirage King room was huge. It had an extremely large bathroom which was great.
The food was incredibly fresh and tasted great. The service was also great.
August 11, 2014
Rated 4 out of 5 by Robert123456 Good Hotel
Not the best Sheraton ever but a pretty good one.
August 9, 2014
Rated 5 out of 5 by Rosie51 The Great Escape!
Once again the Sheraton Mirage Resort & Spa Gold Coast has lived up to all our expectations. Sensational location, direct access to the beach, great room with excellent bedding. Stunning restaurant with excellent breakfast and the most amazing seafood buffet. The staff were so polite and helpful, it was like being a member of the Sheraton family!
August 7, 2014
Rated 5 out of 5 by Succhi Right on the beach.
Great hotel with friendly staff and the best location on the Gold Coast.
August 6, 2014
Rated 5 out of 5 by Rosco70 Excellent venue for special occasions
My family wanted to celebrate my husband's special birthday in-style and chose the Sheraton Mirage on the Gold Coast. This beach front resort provided the luxurious getaway we were looking for and the close proximity to local attractions was fantastic, especially for the grandchildren. The renown seafood buffet at Terraces Restaurant more than met our expectations and the service was warm and friendly for the duration of our stay.
August 4, 2014
Rated 5 out of 5 by Dazzler351 Decor / Staff / and food is exceptional
Will definately stay again... Staff were warm and very professional...
August 4, 2014
Rated 5 out of 5 by Alan1805 So much more than just business
Outstanding experience, friendly attentive staff and a great setting.
Spent 4 days on a conference and did not want to leave.
August 3, 2014
Rated 4 out of 5 by KM66 Room
The bathroom is not very clean and old. Being a 5 star hotel, not providing a standard amenities like tooth brush is actually a let down.
The location of the hotel is perfect though for anyone looking for nice holiday and relaxing. The view is superb.
August 3, 2014