Rated 4 out of 5 by 1Rebecca Food at the buffett is gorgeous
Great range at all meals and lovely non alcoholic as well as normal cocktails! Could do with better products in bathroom for showering, shampooing etc.
August 2, 2014
Rated 5 out of 5 by mg67 Still Shines
Sheraton Mirage is a icon.
August 3, 2014
Rated 5 out of 5 by bri48 Best hotel on the Gold Coast
This is the best hotel on the Gold Coast the staff are very friendly and helpful,the hotel is very clean. As a SPG gold member we are treated very well
February 6, 2014
Rated 5 out of 5 by Sully81 Everyone should experience this Sheraton
This hotel is brilliant in layout, facilities and service. Its what you expect when you stay with Sheraton to be made to feel welcome as if you are home.
One of my favourite Sheratons I would recommend a stay any time.
March 18, 2013
Rated 5 out of 5 by gypsygayle welcoming and really comfortable
very friendly staff in all areas, room excellent value, good view, nice and warm. Nothing too much trouble for staff. Great location, easy walk to beach. would definitely stay again! haven't tried the pool area or restaurant yet!!
My mother said her shower was the BEST ever!
July 31, 2014
Rated 5 out of 5 by Kiwisabroad testaurant, etc etc.
My thanks goes out to the staff of the restaurant who worked very hard to accommodate my vegan children and my gluten free child..
August 1, 2014
Rated 5 out of 5 by qld99 The whole stay was amazing!!
Attended a wedding 26/07/14, also stayed.
The room was excellent and staff were very helpful, we flew in from Sydney and needed a early check in. The wedding venue, staff and food were excellent. Same we only stayed the weekend. Hope to stay longer next time.
July 28, 2014
Rated 4 out of 5 by bearsinmelbourne Great Location with Beach Access
My family & I have just come back from a very relaxing stay. The only issue arose when we checked out. The hotel "holds" onto money which more than covers one's stay but wouldn't allow us to use this held amount to paying our bill (the bill was $452 & they held onto $620+) & then just reversing the difference. We managed to sort it out by calling our bank in Melbourne as computers located at reception wouldn't allow us to access internet banking via a FireFox wall. This caused us to nearly miss our flight back to Melbourne and this was stressed to the receptionist who was unsympathetic.
December 19, 2013
Rated 5 out of 5 by myislandhome World Class Resort
We have travelled to Dubai, Europe and the U.S. and this resort is certainly the best resort we have ever stayed in. We wanted a quiet weekend away at the end of our holiday, and the location was just perfect - absolute beachfront, and quiet and tranquil compared to the main tourist area. The breakfast and seafood buffet were sensational value and quality. The king bed was so fabulous we plan to buy one from the online Sheraton shopping website when we return home. The staff are very friendly and obliging. We are going to go back for our anniversary!!
July 15, 2014
Rated 5 out of 5 by Pesto Renewed Enthusiasm
We have stayed at this resort several times, but not for two years as it was really needing a renovation, this has now occured. Its a great location, fantastic for kids with a passion for the pool, and has a brilliant array of dining options, both on property and across the foot-bridge. Beachfront access is immediate if you so choose. The true highlight is the staff, their keeness to ensure nothing is too hard is more consistent with a US property than an Australian.
A sudden need to execute some contracts for work on short notice including scanning and emailing was handled without drama by the front-desk team. So often in other situations this becomes a drawn out affair, not here and it is appreciated.
December 29, 2013
Rated 5 out of 5 by thedazinoz Great hotel - but some feedback....
The hotel services, staff food and beverage is excellent. However some feedback on the "Green Initiative" regarding housekeeping. If the hotel wants guests to opt out of housekeeping, supplying a toilet brush in the bathroom may provide more incentive.
July 27, 2014
Rated 5 out of 5 by Caro47 Fabulous Hotel
I first stayed at Sheraton Mirage 27 years ago and loved it. This week I was just as impressed with all aspects of the hotel. It is a unique hotel - so different to other large hotels. The layout is spectacular. Gorgeous grounds. Staff are extremely pleasant and helpful. I will be back - soon and often!!
July 26, 2014
Rated 5 out of 5 by NathaenM We Can Not Stay Away
We just can not stay away!
Myself and my wife are frequent stayers at this property, and each time it just keeps getting better and better and...............................BETTER! Our stay from 13/6-16/6 was to celebrate my birthday. Upon arrival and finding a park in the large free underground carpark we ventured up to the lobby and soaked up the relaxation as we looked out of those huge panoramic windows across the pool and out to the ocean. Just fantastic. Check-in was quick, efficient and the Duty Manager Thomas even went of his way to come outside and welcome us back (thanks Tom.....was great to see you too!).
Upon arrival at our room (3100) there was a birthday surprise of balloons etc waiting for me which my wife had organised through the team here. She told me the story of how she did it and was so excited that what was left more than exceeded her expectations! A bottle of champers was waiting in which we indulged sitting on the ledge of our wide opening window overlooking the surf.
Now to the room........like most here at the resort, clean, open, spacious. What more could one ask for? The Sheraton beds are so comfy that sleeping is not a problem! We went for dinner at Terraces and like always brilliant. When I made my way to the carvery Chef Rob was already slicing my pork and preparing my crackling.......ummmmmm maybe we come here too often if they know me that well! (and keep on coming back we will!). The staff in the restaurant prepared a small tasting plate of desserts and a candle to wish me happy birthday! Just before our departure the F and B Manager Mr Elakis came and wished me a happy birthday and invited us to the refurbished Pearls Bar for a cocktail. Let me say the rejuvenated Pearls Bar is brilliant! A diverse range of seating from barstools to lounges....it was great. The local mixologist David created us two drinks which were amazing. So amazing we made Pearls a regular stop each night we stayed!
Breakfast at Terraces like always was great. It's worth noting that if you are a SPG member that the prices are heavily discounted during the winter months. Well worth it!
From Friday 21/6 we stayed at the resort for another two nights to celebrate our anniversary. This time we were allocated room 2051. This room had a resort view and was extremely spacious! Once again the bed was a dream and the room well equipped with everything we needed. Thank you so much for the champagne to help us celebrate! We again went to Terraces for dinner. Due to the rotating menu there was no pork this time! Oh well, the ham was still yummmmmmy. John, our waiter was right on to it. He didn't miss a beat and I over heard others in our area also comment on his nature and attitude. Well done John!
As part of our anniversary I treated my wife to a spa experience at the Golden Door. She said it was absolutely amazing and I am glad that it was money well spent!
It is worth noting that the lagoons are currently undergoing a major refurbishment. However, staying consecutive weekends it is easy to see the progress that has been made and it will be great to see the finished product on our next visit in October. Though the facilities are wonderful, it really is the warm nature of the staff that put this place into a whole new category. Some may say....."well that's their job"......in that case, they do it super well!
Thanks again team.
June 24, 2013
Rated 4 out of 5 by Johdeb clean and quiet
Went for a couple of days of R&R. Found the hotel clean and quiet. Nice area around the pool and easy access to the beach for a nice walk.
The seafood buffet was very good.
Only drawback was that we wanted to play some dvds, but there was no dvd player in the room.
July 26, 2014
Rated 5 out of 5 by Gray47 BOH
I ordered room service.
I asked for some tissues as BOH left two tissues in the box in the bathroom.
He immediately tried to instruct me to ring house keeping, pass the responsibility.
This appears a bit bureaucratic for a 5 star hotel.
Also the toilet was not cleaned properly twice. This may be due to the choice of toilet bowl design.
As a alcoholic i find it discrimitory that i pay more for a Mocktail than for a full strength scotch. Also Non alcohilic beer appears to be a novelty in Australian hotels. Amercian cruise ships have a choice of three on board ships????
August 7, 2013
Rated 5 out of 5 by DesM Mirage
A genuinely personable experience, the Mirage team made me feel welcome and looked after my needs
July 27, 2014
Rated 5 out of 5 by Marie50 Magical Sheraton Mirage.
Loved every moment at Sheraton Mirage. My husband and i chose the Dinner, Bed and Breakfast package.-we enjoyed a sumptuous buffet dinner whilst surrounded by magical ambiance of Terraces dining room and foyer .That evening we relaxed in our spacious Spa Studio room, which featured a lovely private courtyard area which overlooked manicured garden and lawns. Next morning we walked through the beautiful pool area- and experienced the delicious breakfast in the Terraces Restaurant. We can't wait for our next opportunity to visit the Sheraton Mirage !
August 11, 2013
Rated 5 out of 5 by BB011 Beautiful Resort
Thought this resort was beautiful, peaceful and relaxing.
Was great for a getaway and didn't want to leave!
July 24, 2014
Rated 5 out of 5 by stevo80 great spot for my father's 80th
our family had a great reuinion and really enjoyed our stay at the Sheraton. Exceeded expectations
July 23, 2014
Rated 5 out of 5 by HotPies great location right on the beach with very comfortable rooms and great facilities
I always stay at this hotel whenever on the Gold Coast because of its very comfortable rooms with great access to the beach
July 20, 2014
Rated 5 out of 5 by AnnieB46 Spa Room with a view of Glorious Sunrise across the Ocean
Our five days at the Sheraton Mirage were idyllic. We were visiting the Gold Coast to participate in the GCA Marathon (my daughter in the 42.2K; me in the 10K). We needed comfortable beds in a quiet room, excellent food and cold sea water to relieve tired muscles. All our needs were met to perfection and enabled us both to run PBs in our respective events. We were glad we booked some extra recovery days in this beautiful Hotel. Watchnig the sunrise across the ociean from the comfort of our room, cup of tea in hand, was a specal moment. Equally special was to be out on the beach in a flash running in the dawn and back along the nature trial and then enjoy a splendid buffet breakfast. Sublime. All the staff wre firendly and helpful. We loved our special time at the Sheraton and already looking forward to our visit next year.
July 11, 2014
Rated 5 out of 5 by thelulurose Exceptional service
We really enjoyed our stay - each and every staff member we came across exceeded our expectations when it came to service.
The hotel itself was lovely and immaculately clean.
The only complaint we have was the paper-thin doors to the rooms - we could hear each and every person walking past, even with them speaking quietly we could still hear their conversations which made sleeping in difficult.
Having the shopping centre across the road was very convenient.
July 11, 2014
Rated 5 out of 5 by angiebrizvegas Great staff
We were delighted to have been upgraded to a villa. Absolutely gorgeous.
I lost an item of clothing while staying at the hotel, and the staff were unbelievably helpful in trying to locate it. (Sadly not found).
Food wonderful, pool great. I love this hotel, which is why we return!
July 17, 2014
Rated 5 out of 5 by Evo187 Excellent experience
Everything about our stay at this hotel was great. Restored our faith in the Sheraton brand after a very disappointing stay in Waikiki. Location, atmosphere, attitude of staff and standard of room were all excellent. Within easy walking distance of a variety restaurants and shops. Really enjoyed the pool area and accessibility of the beach.
March 22, 2014
Rated 1 out of 5 by Irrate Dreadful experience
Would not know where to begin or end with poor experience from booking directly via telephone through to actual stay of one week. Manager was apologetic, but expectations of a five star experience where certainly not met.
July 15, 2014
Rated 5 out of 5 by Jack Excellent Service
I stayed at this property last weekend and having stayed there plenty of times, you always feel special. One of the very few hotels in Australia that still provide you with the good old fashioned 5 Star service.
Renovations on this property is fantastic. Restaurants are very good..the facilities are the best in Gold coast.
Did anyone make me feel special... Yes..the guest service person (Helen) was the most helpful services staff I have come across since quite a while. I am an SPG Platinum and Hilton Diamond member and therefore have stayed in quite a few properties. Helen exceeded my expectations by a mile.
The one less than perfect experience during this stay was the lack of recognition as a platinum member. While they upgraded me to another type of room...they also upgraded a non spg member to the same type of room as i was.
I will definitely go back there again.
October 22, 2012
Rated 5 out of 5 by Bris Comfortable and clean
Our Company's conference has been held here the last two years and it has been an excellent all in one venue.
July 17, 2014
Rated 5 out of 5 by richnik0112 Staying at Sheraton
We stayed at The Sheraton on the Gold Coast as we had a ball to attend across the road from the hotel. The facilities are outstanding and we would recommend anyone that wants to get great service at a great price that this is a place for them. Friendly staff and excellent facilities as well.
July 14, 2014
Rated 3 out of 5 by tom2303 Bad experience
When we checked into our room the toilet was dirty and there were used towels in the wardrobe. Completely unsatisfactory for a 5 star hotel. We stay here fairly often but will have to consider another visit.
July 14, 2014
Rated 5 out of 5 by Femouche Fantastic hotel where staff make you feel like family
I have been a guest at this hotel many, many times over the past few years (work conferences, leisure and birthday events with friends) and each time I have thoroughly enjoyed myself and found it to be fantastic value for money.
Now that I've been there so often, most of the staff recognise me on sight and always seem genuinely happy to see you again and stop to chat.
Now that the refurbishment is finished it is clearly one of the best locations on the gold coast. Beautiful rooms, outlook and facilities.
Food and beverage options are excellent and the breakfast and lunch/dinner seafood buffets are still just as excellent as they have always been. Well-known location for meals on the weekend so make sure you book! The pool bar on a sunny day is just a perfect place to hang out with the meals and drinks just as tasty as Terraces restaurant.
If you book here for work or holiday you won't be disappointed!!
April 30, 2012