Rated 5 out of 5 by Terri27 Another great wedding anniversary at Sheraton
33rd wedding anniversary spent at Sheraton which we are trying to make a tradition.Had fantastic time only disappointment was I did request a certain room (SENTIMENTAL REASONS)which I do know couldn't be guaranteed but we were given a room on the opposite side as last year.Didn't accept but receptionist did try her hardest to accommodate us but to no avail and we accepted cheaper room on ground floor which had nothing to look at except lawn and hedge.Got over my disappointment overnight but would never stay on ground floor again.Hopefully next year I can book the room I requested or one nearby.Also thank you Helen in Guest Services for sorting out a small problem we had.
November 28, 2014
Rated 5 out of 5 by Shelllisa1965 Another stay in paradise
We have been staying at the Gold Coast Sheraton for the last 9 years and again we were 'wowed' by this magnificent hotel. Mark Sexton and his team once gain exceeded our expectations. The staff make this hotel the best there is. Make sure your include a stay in this hotel in your bucket list. Already counting dopwn the sleeps until our next stay.
November 23, 2014
Rated 4 out of 5 by Skye212 Very relaxing
This hotel met all our expectations. Great service, lovely staff. It was lovely and relaxing, Thank you.
November 18, 2014
Rated 5 out of 5 by Dayreamer Never lets us down
We love to take short breaks at the Sheraton Mirage a couple of times a year and the resort and its team never let us down. The location is very special, right on the beach and close enough to all the coasts attractions, yet secluded enough to enable a true resort experience if your intention is pure relaxation.
From the cocktails at Pearls Bar to the top quality buffet offerings at Terraces or a relaxing bottle of bubbles by the pool. We are always totally satisfied and recharged.
November 11, 2014
Rated 4 out of 5 by JMS89 Fabulous natural light!
My favourite aspect of the Sheraton Mirage is the natural light that filters into the foyer and the Terraces restaurant. It gives a wonderful light and spacious feel and makes the pool look very inviting!
November 8, 2014
Rated 5 out of 5 by mighty4749 Stunning Resort
It is always a delight to stay at this resort.
The location is excellent,the rooms large & comfortable,the beds divine,the service impeccable,the food is tasty & the gardens just beautiful!!!!We love to escape here 2 or 3 times a year & are never disappointed with our stays.It is indeed our"Mirage Paradise!!
November 7, 2014
Rated 4 out of 5 by dibbs staff
all the staff were absolutely fabulos and liz in reception could not do enough for you.
November 3, 2014
Rated 4 out of 5 by ABC99 SHERATON , RESTING ON REPUTATION?
FOR THE EXPENSIVE NIGHTLY RATE I FOUND IT OK BUT EXPECTED MORE ATTENTION TO DETAIL, THE BATHROOM FLOOR HAD NOT BEEN MOPED FROM THE PREVIOUS GUEST , CLEANER DID NOT NOTICE AFTER 3 NIGHTS ,THE IRONING BOARD WENT UP BUT COULDN'T GET IT BACK DOWN, MORE STAFF REQUIRED IN THE PEARLS BAR DURING PEAK TIMES, MOST BUFFET STAFF APPEARED TO BUSY TO SMILE , A BIT TOO FAR FROM THE MAIN GOLD COAST ACTION, SHOPS , BARS ETC.
November 3, 2014
Rated 5 out of 5 by Mustang45 Another brilliant stay at Mirage Gold Coast
We celebrated our 21st wedding anniversary by staying two wonderful nights at the Sheraton Mirage Resort and Spa on the Gold Coast last weekend. It is our favourite hotel and for good reason. The staff are genuine, warm and make you feel welcome. Nothing is too much trouble. An uncrowded, clean, patrolled beach is right at your doorstep, that is if you are able to drag yourself away from the resort pool and the poolside service. This stay was special, and the hotel staff did all they could to ensure that it was memorable, including a room upgrade that gave us sensational sunrises over the blue pacific ocean. General Manager, Mark Sexton delivers what we all expect from a 5 star hotel, which is the consistency. Not one area falls short. Other hotel brands can only just try. We are looking forward to going back soon, not for any special reason......just because we love it there.
November 3, 2014
Rated 5 out of 5 by bodzan Like it
All was good and enjoyable
October 30, 2014
Rated 5 out of 5 by Vipfast Fantastic
This was our third stay and every time is a memorable good experience.
October 30, 2014
Rated 4 out of 5 by WillBri Bad Service
When checking in asked for ground floor room, check in person wanted me to pay $75/night more, 4th time staying there this year???? Service at the oasis Pool bar was shocking waited 1 hr for drinks at 11am in the morning, they need more staff out there. You should recognise frequent stayers thru you SPG system not treat them with contempt.
October 21, 2014
Rated 5 out of 5 by POH81 This hotel looks grand (outlook)
The hotel looks grand when I stepped into the hotel.
Great scenery in & out.
Staff responsiveness is superb.
Slight improvement that could be improved.
First of all, the gym's signboard.
I cannot find the gym signboard even though I checked with the receptionist on location of gym.
Slight improvement for hotel room toilet. The door stopper is a nuisance.
I think it could be better.
Breakfast - adding some asian food would be ideal as well.
October 20, 2014
Rated 5 out of 5 by S0001 Great service and location
The staff were very helpful and friendly. I left some baggage in the room on checkout and they couldn't have been more helpful in recovering the items for me.
October 19, 2014
Rated 5 out of 5 by Ness71 This hotel has everything for a great escape
Upon arrival we were given clear informative information about all the facilities. I loved the fact that the beach was so close and there is a running track, a pool with a bar! Our room was spacious and clean. The best nights sleep with no noise. Also the seafood buffet for dinner was amazing, the staff so incredibly helpful with food allergies. Only regret that we didn't stay longer, we will be back for sure. Thank you.
October 15, 2014
Rated 4 out of 5 by Crusha59 "Mouth watering, richness & sinful" Terraces Restaurant
4/10/2014 (Dinner at Terraces)The richness of the sinfully mouth watering dishes, dishes that were executed perfectly, and the bright colors of the ingredients made it a feast for the eyes as well as the stomach.
We would like to thank Patricia and her team in section four (a huge thank you), they were very attentive, organised, professional in manner and service. We will be back and again request her section. Thank you Sheraton Gold Coast. superb setting for any meal.
October 13, 2014
Rated 3 out of 5 by JoM1965 Check in nightmare
Don't stay there if you are attending a wedding there. Check in wasn't until 3pm bit hard when the wedding starts at 3 and you need to shower or iron your clothes. Did not get any special rate for being a wedding guest. However the food at the wedding was excellent.
October 7, 2014
Rated 3 out of 5 by IKG1964 Great Hotel - but needs to improve spa facilities
Stayed here for a 50th birthday treat in July 2014. Hotel building is impressive, especially the pool area and the room was very comfortable. Breakfast was excellent with a good choice of food. Only downside was the spa facilities. These were dirty and wet. Steam room was broken and Sauna not turned on.
October 6, 2014
Rated 5 out of 5 by Tanyat Excellent hotel
Would definitely recommend the Sheraton Mirage Gold Coast as the rooms were very comfortable and clean. The hotel had great facilities and the pool was fantastic for the kids. Great location and staff are great.
October 3, 2014
Rated 4 out of 5 by Repo3069 Clean, safe and enjoyable
Our stay made the most of the available facilities which allowed us to achieve the quality family time we were hoping for in our holiday.
October 3, 2014
Rated 5 out of 5 by Googs What a hotel/resort.
We have such a great time. Everything we wanted was there. We were there to celebrate & they made it a celebration. Everyone has smile on there face, nothing was a problem & our catering needs were met. They made us feel so comfortable. We are coming back & we cannot wait. Thank you for making our stay wonderful. :)
September 29, 2014
Rated 3 out of 5 by Hardy15 Some services need improve
New staffs in reception seem to be don't know much about SPG member benefit; as platinum member I didn't get check in until after 4pm, quiet disappointed.
September 27, 2014
Rated 5 out of 5 by coodebiandev Hotel oozes quality & relaxation
We have stayed at Mirage in past as a small family of 3 & have enjoyed both experiences. I'd like a bit more room to move in the room but I guess the amount of space is standard for a hotel situation. The Mirage provides an elegant environment featuring water views from in many directions. The restaurant buffet breakfast offers an excellent choice and gorgeous surroundings of fountains and views of the many lagoons outside. I'm sure we will stay again if in Goldie. Deb
September 14, 2014
Rated 5 out of 5 by Goanna Fathers Day
Had an overnight stay and arrived for Father's Day breakfast and unfortunately the line was very long from external persons wishing to dine. We are a Star Privileges Member, we did not book (no advice received at check-in that we should book even though we said we would be having the buffet). We also were told we could not have the 2for1 breakfast without our temporary letter or SP card in hand. Hotel would charge us and then reimburse once provided Membership confirmation. We ended up leaving and eating at a Cafe in Beenleigh on our way home.
September 10, 2014
Rated 5 out of 5 by JoJo0027 The hotel was fantastic
We enjoyed our stay, albeit it was for a conference.
The Hotel was clean, staff were friendly.
August 26, 2014
Rated 5 out of 5 by Winkeye great setting and great features
beautiful hotel excellent service ..only issue I had was navigating around the tv could be simpler .
August 26, 2014
Rated 5 out of 5 by Bothofus Sheraton Mirage has staff who care
Thank you so much for an amazing stay last weekend. It was out 25th wedding anniversary and we could not have been happier. The room we requested was not available, but RDM Charlie McArthur went out of his way to ensure we were not disappointed. Our room was in such a position we felt like we were on a desert Island - it was perfect. Thank you.
August 25, 2014
Rated 5 out of 5 by Sushi61 Best birthday celebration
Sheraton Mirage Gold Coast was our chosen destination for my partner's birthday celebration, sharting with the buffet lunch which was excellent as always. After a most enjoyable stay with big corner bath and comfortable king size bed, we decided to stay for another night and enjoy it all over again.
Thanks for the wonderful ... buffet lunch... buffet breakfast and buffet dinner - all excellent. Staff were professional, friendly and helpful.
August 21, 2014
Rated 3 out of 5 by Peter8827 Regular guest but dissapointed this time
The room we had looked directly (2 metres away) onto the main walkway and provided no privacy or outlook. Curtains and windows needed to remain closed. Very disappointing considering the room cost was the same as pool view rooms.
August 19, 2014
Rated 5 out of 5 by willro hotel has beautiful location
I beleive there should be at least one vertical hand rail inside the shower adjacent to the shower head - also a bath mat inside the bath would avoide the pssibility of slipping.
August 17, 2014