Rated 3 out of 5 by Shawn41 Relaxing but High Roll-away costs!
I rarely review Hotels because of the frequency of travel that I do, but I have to comment on this Shereton. It annoys me when SPG amenities are different at "resorts", the worst was I was charged $70 a day for my sons' roll-away bed that plus the $30 resort fee for things that normally would be free with my SPG account added $1000 to my stay which seems excessive since the roll-away fee was not disclosed up-front.
The hotel is nice enough and a great beach and surf break. Staff was friendly and service was great. Kids under 11 eat free for breakfast and Lunch which was an unexpected surprise. The 20% SPG discount on breakfast was only applied randomly and I could not get an explanation why or when it was in place, seemed to be based on staff knowledge of the SPG program and it was SPG week!
August 4, 2015
Rated 2 out of 5 by Mubu23 Nickels and dimes
Our stay felt like the hotel was trying to extract as much money as possible from our bank account. They charge a resort fee for every night but they only provide free valet for the first night. They provide two bottles of water only on the first night. They say kids eat free but only one child per two paid adults eats free. If a hotel charges a resort fee, we should be able to see the value provided.
July 20, 2015
Rated 5 out of 5 by ChrisSF75 Couldn't have been better
This hotel is simply fantastic. The suite night upgrades to oceanfront rooms are literally steps from the sea and you get to fall asleep to the sound of the crashing waves.
The staff are amazing and have been everytime I've stayed at this property which is at least 5 times. Adria was the manager who was engaged before and during my stay ensuring that every detail was attended to and surprising me with extras. Kristi was the concierge who reached out before and during our stay - very sweet and helped us with planning details to ensure we enjoyed our stay.
This is one of the best Sheraton properties I have ever stayed at and I actually prefer it over the St Regis on the island.
July 18, 2015
Rated 5 out of 5 by TravelingJeffb Perfect Night
Just did the one night at this property but it was so memorable. Adria the guest services manager was fantastic and Sissy at the front desk was awesome and upgraded me to an oceanfront suite!! The hotel grounds were beautiful and the beach was great. If there was one complaint it was that drinks at the rum bar were really slow, was over 10 minutes before even asked what to drink. I think they needed help as they were busy at bar and serving all the restaurant orders as well. This is a great hotel on Kauai with quality staff and cant wait to come back.
July 13, 2015
Rated 1 out of 5 by HoneymoonersJune2015 Nice Resort, Poor Cleanliness
The resort is beautiful and easy to get around. Everything is within a short walking distance. You're within steps to the ocean and the bar at the same time.
However, once you retreat to your room you might not find the same beauty.
The cleanliness of the room was completely sub-par for any hotel, especially for the cost to stay here. We had mold on the bathroom ceiling accompanied by a hair that I looked up at every shower in between the light bulb flickers. And the bedspread held another hair next to a stain. To top it off, the air filter and vents were incredibly built up with dust. We spent more time on the balcony for fresh air, but that too was pretty filthy.
Yes we should have complained, but it was our honeymoon and it was the last thing we wanted to deal with. We also didn't think moving to another room would be any cleaner. So I waited upon to check out to let them know the room needed to be thoroughly cleaned, but wasn't even asked how our stay was.
Even as an SPG member, staying here is not worth it.
July 5, 2015
Rated 4 out of 5 by silverg Whats not to love!
This is our 3rd trip to the Sheraton, 2nd with our adult children and grandkids. The lagoon rooms are great. Lovely view. We miss the shuttle however we did find Doug through the Concierge who shuttled us to the nearby shopping center. I"am sure we will be back again.
Mahalo and Aloha!
June 26, 2015
Rated 1 out of 5 by whoridas30 This staff is very friendly and nice but there are roaches in the room.
We were very disappointed with our stay at this hotel. We requested to be in main building of the hotel but that request was not able to be accommodated on the first night. The front desk gentleman helping us that night was very friendly and helpful. He told us we would be placed in a room in Building 3 the first night and then they would move us to the main building in the Ocean Wing the next day. They moved our stuff over to our new room for us while we are out at the beach and we just had to pick up our keys at the front desk which was great. However, in our second night in the new room, I killed two roaches in the room. We didn't want to have to move rooms again so we call front desk and informed them and asked that they do a thorough check of the room for anymore roaches when we left the room the next morning. They left me a message saying they did a full sweep of the room and found nothing. So we stayed in the room and found roaches again. I killed another roach and my wife thought she saw 2 other roaches run underneath the dresser/tv stand unit. They had two guys come up and pull out the unit to find the roaches but weren't found. They moved us to the other end of the building and to the 4th floor. The next day upon returning to our room, my son goes to the bathroom and a lizard runs out. We all housekeeping and they sucked up the lizard into the vacuum. Our friends that was staying at the hotel in the same Building as us also killed a roach in their room. We've been to Maui, Kauai and Oahu many many times and have never ever found roaches or lizards in any of our rooms until this trip to the Sheraton. We definitely did not expect to find these at a hotel like The Sheraton Kauai Resort.
June 23, 2015
Rated 5 out of 5 by kanani awesome experience
My first time at this hotel and i was very impressed .
June 22, 2015
Rated 5 out of 5 by Jim401 Excellent stay
The room had a beautiful view, and the service was excellent. We are definitely coming back as soon as possible!
June 22, 2015
Rated 4 out of 5 by JaxyReef79 It's all about the people
I LOVED my time at Sheraton Kauai! Living in Hawaii I'm lucky enough to enjoy the sun and salt air in a daily basis. What really made my trip was the staff I encountered along the way.
NICK at the front drive was the first person we encountered and honestly I was sad to leave him behind. Being in the Biz we look for individuals that stand out and go above and beyond. NICK is someone who should be showcased! if I could steal him I would in a heartbeat. His warm welcome, witty jokes, and awesome advise made me feel like I've known him all my life. We were lucky enough to have our trip start and end with Nick as he wished us fair well and of course invited us back :)
As much as we fell in love with Nick there were other star players on your team. Unfortunately my vacation brain couldn't remember their names. But there was the super sweet woman who checked us in and answered all of my 101 questions and made sure I was fully prepared to enjoy every possible amenity the hotel had to offer. The line was long but she kept her cool and never once rushed or brushed me off. Then there was the awesome security team who found not 1 lost item but 2 and safely returned them to me. Even added a little joke about it so I didn't feel completely stupid for losing track of just about everything.
Honestly, I have travelled all over the world and Sheraton Kauai is not only a hotel I would recommend, but it is definitely one I can't wait to return to. Mahalo for taking such good care of us.
June 18, 2015
Rated 5 out of 5 by jfh33 exceeded our expectations! Chef Young amd staff at Lava & Rum Fire maned by Michael made al our dinig experimces culinary memories. I
exceeded our expectations! Chef Young amd staff at Lava & Rum Fire maned by Michael made all our dinig experimces culinary memories. I would like to give a kudos to Servers Dani, Nina . frank and John, the hostesses at Lava
& Rum Fire, Fromt Desk, Housekeepers & the ocean! We loved every minute!
June 14, 2015
Rated 5 out of 5 by Roami26 Just Gets BETTER and BETTER!
This is overdue...but better late than never!
The Sheraton Kauai just gets BETTER and BETTER every year!
After reading a few recent reviews, I was a tad leery of staying at the Sheraton Kauai again this year. HOWEVER, I called SPG Platinum Concierge AND the hotel directly, to address my concerns.
Upon my arrival, Platinum recognition was EXCELLENT! My room was perfectly spotless....and best of all was the finishing touch...and incredibly beautiful SEA TURTLE crafted from towels, was spread across my bed...surrounding by hibiscus flowers! It was absolutely beautiful! I later learned that the Housekeeper Manager made it herself. Quite a beautiful welcome!
Although the Lava Bar/Cafe were undergoing construction, the service and food were both timely and tasty!
The staff here has certainly taken it to a new level with their customer service. They were attentive and friendly. Even the timeshare owners meeting was enjoyable! I'm already an owner, but they offered an "owner's update" meeting,
The Sheraton Kauai may not be the fanciest Starwood property on the island...but it certainly provides for an excellent stay whether for business or leisure.
June 11, 2015
Rated 3 out of 5 by Bega Great hotel, but staff having a bad week?
The facility was great, but the only reason I'm not recommending this Hotel was the staff. I'm not sure if there were issues brewing behind doors, but it was really obvious to the customers. No greeting or inclination to help on several occasions. At arrival, due to our elderly age, we kindly asked for help with luggage and were oddly ignored while several staff members were hanging out in front of the lobby. We ended up carrying the bags up to the room ourselves. Overall just a weird vibe for the whole week and we did not feel welcomed. We were very surprised since we've stayed with Sheraton before.
June 3, 2015
Rated 4 out of 5 by Gwar Front Desk Staff Need Help
The staff at the hotel other than the front desk staff was excellent. The front desk staff need to figure out what is going on and that a customers needs should be addressed not told what the the rules are with attitude. Guest should not be redirected to a line that took 30 minutes for a simple request that would have taken the front desk person 2 minutes To resolve (no one else was waiting for front desk help).
Offered to pay for an extra night because of late flight out--rate was 2 times what we paid per night for a week. You lost revenue cause the front desk staff desk staff does not Get it or is not trained to meet guests need.
Hotel offers a "hospitality" suite but was told for the first time that you only get it for 30 minutes. With three people that is nearly impossible Manager approved an hour only after getting attitude from front desk clerk For asking to speak with manager.
May 28, 2015
Rated 5 out of 5 by KCDixon Wonderful Time
We had a wonderful time at the Sheraton Kauai. Initially booked in the Garden View, however changed to oceanfront and what a great room. All staff that we had interactions with were great. When we checked in we were greeted with a smile and made to feel like family. Zena(?) was so helpful and Sheraton has a gem in her. Shirley who cleaned our room daily did a wonderful job of keeping us stocked with coffee, etc. I would also like to give a giant kudos to the valet staff especially Anthony. Those guys do a great job and are so helpfull when asked questions or directions. We will be back. The grounds are maintained to the highest level, just beautiful.
May 13, 2015
Rated 4 out of 5 by JudyB2887 We enjoyed our vacation, however...
we would have appreciated a separate pool area for children. This is the first vacation we have taken in 7 years, and felt that the kids should have been confined to the pool in the garden section of the hotel and not the one near the beach. It made for a not very relaxing time with all the kids screaming and splashing in the pool. Also, the food was mediocre at best. The staff, however could not have been friendlier and more helpful. The hotel, itself, was lovely.
May 12, 2015
Rated 5 out of 5 by CoachBella Overlooking the water
Second time to Kauai and this Sheraton. Convinced I need to come here annually. A gorgeous beach, food choices, surf & snorkeling right in front. LOVE LOVE LOVE THIS PLACE!
May 12, 2015
Rated 4 out of 5 by Stes Very friendly & knowledgeable staff
Greeted very friendly on arrival, led to our room, air conditioning very loud, resolved same evening by upgrading by the very friendly manager on duty (?name)
Christy & Josua at the Concierge were very knowledgeable & gave us very helpful tips re activities & Restaurant visits
Rum fire Restaurant was excellent, food was delicious & view + service, couldn't ask for more
Noel at the bar was excellent, friendly & prompt service. The Mango Mojito was Devine, have tried in various places on other islands but have been disappointed
Nice beach but strong waves, being a not good swimmer, couldn't enjoy as much as I would have liked
Overall, all the staff were very friendly, couldn't have done more
May 10, 2015
Rated 4 out of 5 by Utopia2004 Excellent staff
Amazing location, great staff. Luau was fun and food & drink was plenty and delish. The garden rooms are across the road from main lobby & hotel but not a bother at all. Much quieter no pool noise. Would go back for sure
May 3, 2015
Rated 4 out of 5 by MGMT Business trip
Pleasant staff and great location
April 18, 2015
Rated 3 out of 5 by CostcoTraveler "Under Construction"
I was dissapointed at check in as the room we were assigned was in an outer building that was under major construction. The room was dark, didn't have the king size bed I requested and smelled. Not a good way to start an 8 day vacation.
I asked for a better room and they offered rooms in the main hotel for up to $100 more per night. We finally got a nice room in a construction zone for $50 more per night. No special accommodation was offered and we were told to take it up with our tour provider.
The room we got was the one we wanted in the first place (sans construction).
Elsie the room attendant was fantastic.
We did the Luau and it was worth the $.
April 17, 2015
Rated 5 out of 5 by Traveler007 Great Hotel!
We stayed here for a few days before staying on the north shore for a more extended stay on Kauai. We enjoyed the ocean front room and the exceptional ambiance of the restaurant. We also enjoyed the pool as the proximity of the pool and the ocean are literally feet from each other. We enjoyed the food in the restaurant and look forward to staying here on a return visit to the island.
April 12, 2015
Rated 5 out of 5 by DMason123 Thank you again to the hotel staff
The hotel staff, particularly the front desk staff, make this hotel worth coming back to. Great service from Lahela and Jacelyn. The Link Café staff is very helpful too. Mahalo!
April 6, 2015
Rated 5 out of 5 by DMason123 Thanks to the great staff
This stay (Oct-Nov 2014) was great as usual; the excellent service at the front desk made it especially so. Most helpful were Cheryl, Lonnie and Chris. I stay at many different hotels and the front desk staff at the Kaua'i Sheraton is always above the rest. Mahalo
April 6, 2015
Rated 3 out of 5 by Jpalm Great rooms, thin walls
The hotel does have a lot of positives. The staff is great, the hotel's appearance is very nice, it is right on the beach, 15 minutes from Port Allen, has two attached restaurants and is three minutes from a group of restaurants. However, the walls, at least in the garden view rooms, allow you to hear everything from you neighbors. We could hear our neighbors conversations and other activities. If you have mute/no neighbors it would be great otherwise the noise makes it feel like you have no privacy. If you can hear them, chances are they can hear you.
April 2, 2015
Rated 3 out of 5 by Pichan location is good
We stayed in Garden view room which is ok for just sleeping but it was a little far from pool and beach.
We had 2 children but they did not have anything for kids. We wish they had kids slide at the pool or any amenity for kids...
The location was good because it was by the beach.
March 23, 2015
Rated 3 out of 5 by WillaFrancine A little disappointed
We stayed here 3 years ago and LOVED it. We have been looking forward to coming back. In particular at the hotel, we were looking forward to the wonderful breakfast buffet in the RumFire restaurant. You know you're in paradise when you get to eat great food while looking at the incredible view the restaurant offers. We got there to discover that the breakfast was moved to the pool bar location and the quality and selection of the food is half of what it used to be. In addition, the dinners no longer taste like a quality meal--it's now just an average convention hotel restaurant. We were also extremely frustrated that we were charged nearly double a night more than we should've paid had the person we made the reservation with told us about all the package options. We booked directly with SPG. When I tried to discuss it with the hotel after our departure, they could do nothing for me but say that the person should have offered us the other rate and apologize that it didn't happen. Overall we had a wonderful stay though. The rooms are fine, the bed is very comfortable. Loved the daily yoga and the grounds are still beautiful!! If we come back it would be for that reason. It has the best pool and beach view in Poipu.
March 21, 2015
Rated 4 out of 5 by heimi 35th Anniversary
Ocean view beautiful. Clean and comfy room and great soft bed.Great staff. Only complaint
food and beverages are costly.
February 21, 2015
Rated 5 out of 5 by g60dood Wow
That is all I can say. I travel every single week for work and try to always stay and SPG properties. This was the best one by far and not just because of the location. The status recognition was amazing, the people were the best and the room was fabulous. My wife and I enjoyed our honeymoon immensely. Thank you for the comped bottle of champagne when we mentioned this at check-in. We will be back. P.S. Betty at the front desk is just great!
February 16, 2015
Rated 5 out of 5 by Shozma Home Away from Home
My husband and I come back every year to the Sheraton Kauai for the location, the size and most of all the people who work here. The location along the beach offers a nice swimming spot and a beautiful boardwalk along the water where you can watch colorful sunsets every night. The size of the property is large enough to offer one of the best pool bars we've seen and a stellar restaurant (also with amazing views), but not so large that it is too noisy and busy to enjoy just lounging poolside for the day. The people here are the best part - we have come to know several of the staff and feel welcome and well taken care of every year. The staff really go out of their way to make sure you're having a good time and that you simply feel comfortable and at-home. Although there are some structural things in the rooms that could use some updating, we can't imagine staying anywhere else because we always have such a nice experience. Thanks for everything - we'll miss you!
February 16, 2015