Rated 4 out of 5 by chal1950 Great location but room outdated.
The Sheraton on Kauai is undergoing much needed renovations. We were disappointed to find out that our "ocean view"room was in the old section across the street. Our view included many telephone lines and just wasn't what we anticipated. The room itself was "okay", but felt outdated. The staff was welcoming and very nice. We would come back to the Sheraton if we could be guaranteed a more updated room.
August 5, 2012
Rated 5 out of 5 by Roses Great view
We loved everything about this hotel. Our view of the ocean was fantastic, and we loved the rooster wake up call every morning. The Rumfire restaurant and bar were excellent, and the service and service providers were great. It was a wonderful place to stay for our week in Kauai.
November 3, 2014
Rated 5 out of 5 by Viking68 Kauai Vacation
Just came back home after spending a week in Kauai, at the Sheraton Kauai Resort. Let me say thankyou to the staff for giving the true spirit of aloha. From the front desk to the maids--they were friendly & professional--they really made you feel that they appreciated your business. The room was deluxe ocean front, & that is what we got. The garden views were across the street. I would recommend the ocean view. Grounds were well kept. Location is on the sunny side of the island. You could snorkel at the public beach next store. Kauai is a beautiful island--with many activities, many beaches to explore, & also many hiking trails to go on. Take advantage of the many things to do. A little tip to management--give a welcome breakfast for new arrivals, & inform people of what the island has to offer--you would get a lot of business thrown your way.
Had a wonderful week, it went by much to quickly.
May 17, 2013
Rated 5 out of 5 by travelmrs Location, location,vacation!
Our OF room had the best possible view of the beach and sunrise. That was worth getting up early to see. Well run and the right size for us. Plenty to do and see in the area and a relaxing, comfortable,pretty place to return to at the end of our day. We loved using the hotel shuttle for our trips to & from wonderful local restaurants. We plan to return!!
September 28, 2013
Rated 5 out of 5 by Mac07 This hotel has wonderful views and location.
We have stayed at your fantastic hotel two times in the past. Being retired, and on a fixed income, our travel has to be limited.
When my wife retired, I asked where she wanted to go for a vacation; she immediatly said Hawaii. I hesitated, but agreed, now the islands are the only place that I want to travel! And our first choice is your hotel.
January 14, 2012
Rated 3 out of 5 by LocalGirl808 Not mindful of my needs
Made my reservation in August. Upon check in I explained I have a bad knee and can't walk to far to the events. I was told I didn't request a handicap room. I don't need a handicap room just one close to events. I was given a room at the most back of your building next to the housekeeping carts and Laundry pick up service. I made no complaint and walked to beach, pool, lava's and my first 3 events, however it became harder to walk back and forth to this room and the carts and trucks were a constant reminder of work in progress. I have been a member for HLTA for 20 years and have never had such NON RESPONSE TO MY REQUEST's . I was also told to walk down to the tent to see if massage girl was there and only found a generator, Please remove the charge for the massage, I never had one ? Also I know nothing can be done for me now, but thought you should know about no response to my requests. and an uncaring staff. I told everyone, I was unhappy, no one came to my aid.
October 20, 2013
Rated 2 out of 5 by Familyvaca Great Location, terrible service
I am a platinum level memeber and I was never asked if I wanted to receive free breakfast, points, etc. So upon checkout I had to negotiate with manager to provide refund for breakfast. Furthermore, the service by the pool and on the onsite restaurants was the worse I have ever experienced at a Starwood property.
August 5, 2013
Rated 5 out of 5 by Clif1 Beautiful hotel, excellent beach!
We had a great time with my family at the Sheraton Kauai Resort. Rooms are big and clean and we were upgraded to an ocean view. By the way watching the sunset from our balcony was phenomenal! I received a free breakfast for 2 and complimentary vallet parking. A drawback is that there is no club lounge. The pool is beautiful and cabanas need to be rented if you want some shadow by the pool area. The beach is amazing and good for snorkeling. Food is overpriced in my opinion but we received a complementary discount for lunch or dinner in either restaurant. Staff is nice and attentive. Overall very good experience.
September 9, 2012
Rated 3 out of 5 by JSun Kauai Stay 11/28 - 12/07
Below Expectations, good staff
December 10, 2014
Rated 4 out of 5 by Kauaivisitor1 Internet connection is terrible
The Internet connection was terrible kept losing the connection or could not connect at all. You are charge for the Internet through the resort fee but you might as well bring your own hotspot. Good thing I had my smart phone so I could get my email.
July 14, 2013
Rated 4 out of 5 by FEEB88 Satisfying stay with couple of quirks
Very nice place to stay, excellent restaurant with classy service. Definitely the best experience out of four hotels we stayed in during our 20 days trip throughout Hawaii islands.
However, there were two irritating negatives:
The parking lot by the beach would allow anyone to park. Therefore it was completely occupied by locals during the afternoons and when we returned from our trips before sunset there was nowhere to park. We had to park in the street (difficult to find a spot) and then re-park the car in the evening when locals left for home.
The same applies to lounge furniture around the pool. Substantial percentage of occupants were not hotel guests. We actually stayed longer by the pool one afternoon and watched where the people would go. At least 30% of them left for the above mentioned parking lot and drove away.
The access to hotel facilities should be limited to guests and enforced, otherwise it would be difficult to see any advantage in being an actual hotel guest as opposed to renting local B&B and using the hotel facilities anyway.
March 24, 2013
Rated 3 out of 5 by vicrob21 Beautiful location, Hotel needs renovation
Mixed feelings. Love this location in Poipu. Staff is very friendly, especially valet team. Bags delivered to room immediately. The problem - and it is a big one: this hotel is WAY over due for a renovation. I've stayed twice in the last 5 years and both times was disgusted by the condition of the room. Battled ants in 2008 and last week - what appeared to be tiny roaches? Mattresses are old, carpet is stained and filthy. The bathroom walls have not been wiped down in DECADES. And the grout in the tub/shower area is nearly black with grime. The room smells old and musty. I thought my experience in 2008 was a fluke - I now know this is just the condition of this sub-standard facility. It's really a shame because the beach location is wonderful. One shouldn't have to feel like they need a shower after stepping out of the hotel shower. I would be embarrassed to recommend this location to anyone (without a huge warning/disclaimer about the rooms). For this reason, I won't return until they renovate. Too many other options available in that price range.
October 31, 2012
Rated 5 out of 5 by bucks Beautiful Hotel
My stay at the Sheraton was a great experience. The staff was very courteous and helpful. Everyone seemed so friendly. The rooms were very nice and the bed comfortable! I enjoyed my stay immensely and hope to return again soon.
November 25, 2013
Rated 5 out of 5 by Mickey27 sheraton kuai
promised gift Never got it. Ordered plate
of pasta.Received portion so small you
needed glasses to find it. A box of pasta costs .79 in a store not 79. Prices for tours
so expensive that a few would cost a half
of hotel bill
August 29, 2013
Rated 5 out of 5 by CalGal June in Kauai
We were so excited to return to the Sheraton Kauai. We had been there last year during their reconstruction and were eager to see the finished facility. This hotel definitely has the best location on Poipu. We took advantage of the new ocean front pool which was wonderful. We had a great experience right from the beginning at check in. Amy Victorino was personable, and welcoming at the front desk. The breakfast buffet had the best view in Poipu. The price was reasonable and the food was delicious. We especially appreciated the friendly omelette maker. Thanks also to staff member Owen who told us about the turtle cove within walking distance of the hotel. He was right we walked to the location and saw about a dozen turtles right near the shore. We had booked through kayak so our bed choice was not guaranteed and we ended up with 2 double beds.They offered to change our room but we were happy with our fourht floor room so did not change. Next time we will book directly through the hotel. A great beginning to our vacation before we headed to the other side of the island. Mahalo!
June 27, 2012
Rated 5 out of 5 by Tommy48 Rooms are nice, but..
Rooms very nice, but walls must be paper thin, unless it was just the room we were in. Could hear everything going on in room next door.
May 28, 2013
Rated 3 out of 5 by KenM711 A so so hotel
Does not seem to get things right the first time and does not show a real desire to do so.
March 31, 2013
Rated 4 out of 5 by Ray88 Fantastic Location but...
Upon our arrival at the Sheraton Kauai Resort we were greeted by extremely warm, knowledgeable and friendly staff. Being SPG members our room was upgraded to an oceanfront which we greatly appreciated. There was an SPG wine tasting event which we also enjoyed very much. Things took a left from there. Although we were at the resort to celebrate our 24th wedding anniversary, life back home still had to be handled. It was shortly after we arrived in our room that we discovered that the internet was not working. We called down and was told to contact the IT department. We did this 3 times in the course of 2 days trying to get coverage. A modem was finally bought to the room which improved things a bit. Later this same evening It was time for our celebratory dinner and while getting ready, I was greeted by a cockroach from behind the bathroom mirror. We immediately contacted the front desk and was told they would spray while we were at dinner. Upon our return to the room it was evident that the room had been sprayed even though we were told the spray would be odorless. With all that being said, the location of this property cannot be beat, its beautiful. I just wish my lasting impressions of the property were better.
October 30, 2012
Rated 3 out of 5 by YDIZZY Don't book a partial ocean view
We booked a partial ocean view room. We were placed in a small room on the bottom floor of a building, across a street from the beach, with our "porch" facing the parking lot. Yes, there was a "partial ocean view" if you got on your tip toes and looked over the cars. This was building "3" for those interested (and who want to avoid it). So, moral of the story is they really shouldn't be labeling this a partial ocean view room. That said, we complained, and the management was very understanding and accommodating. We otherwise had a great time, and the resort is nice. It could use another restaurant.
October 13, 2013
Rated 5 out of 5 by Chucrew Dream Vacation
We stayed in room 1236 (deluxe oceanfront) the week of 11/15-11/22/13. Our first encounter of the hotel was with the valet staff, who were welcoming and friendly. Upon checking in we learned that because of our SPG Gold status we would be upgraded from partial ocean view to deluxe ocean view. The welcome also included great restaurant tips for the evening and an aloha and smile. Our room was lovely, but became even more amazing when we opened the doors to the lanai. A perfect, unspoiled and private beach view!! As this was our 15th anniversary celebration, we were also surprised with complimentary champagne. Honestly, this hotel gave us the best SPG recognition we have ever had in over 4 yrs (and SPG Amex) of membership. We also got free valet parking for the week and 10% off at the hotel restaurants.
The property was clean, open, breezy and easy to enjoy from every space. The gardens, beaches, pools and hot tubs were immaculate. Everything felt relaxed and lovely.
We met with Suzanne the concierge who made great suggestions. The hotel activity desk did a superb job in booking us for excursions, and we got a AAA discount.
We felt right at home even on day one and it was hard to leave. Would recommend this hotel for a true Kauai experience full of beauty and relaxation.
November 29, 2013
Rated 3 out of 5 by KK2013 Great location
The hotel is an excellent choice in Kauai mainly for location. The beach adjacent to the hotel isn't crowded and swimmable. The shuttle service will take you to a variety of locations.
The staff is very inconsistent and treats you as if you're inconveniencing them. I called prior to arriving at the hotel for information and when I got there the information I was given was untrue. One manager told me one thing and then another changed the policy.
The gym was closed for remodeling which will be nice when it's done but it was disappointing to find out after I arrived. They moved some of the equipment to the stairs but no free weights and very very limited. When I asked the front desk she handed me the standard piece of paper saying it was closed. I only knew because I asked.
The reviews about the walls being thin are VERY true. I read the reviews prior to my first stay and thought it was exaggerated but it's true. This was my second stay there and I found the noise more annoying than the first. You can hear every conversation in the surrounding rooms and every time a neighbor opens their balcony door it sounds like thunder.
If you can get a good rate it's tough to beat the location but by no means is this a 5 star hotel and it's most seen in the service.
August 30, 2013
Rated 3 out of 5 by LuckyBean A diamond waiting to be discovered
This hotel has many excellent possibilities. Location is perfect. The beach and pool facilities are highly recommended. The pool staff were above average in service as well as the pool cafe service. Always smiling, attentive and helpful. But the food in all venues ,with the exception of the grab and go market lack flavor, presentation, and nothing memorable. The room had a wonderful awesome ocean view after we requested to be moved from a partial roof/ocean view. One day our room was never cleaned and after complaiming three times upon returning after 4:30, was then handled. We waited in the bar to be called-we think we should had been comped the drinks we never planned to order. WiFi was sporadic and often useless. It was as if we were dealing with dial up. The hotel needs a little TLC and focus-its a diamond in the rough compared to other Sheratons we've stayed at and to others in the area. Great sized room - better than average, but felt a little tired. The bed was very restful, comfortable and liked the draperies. But the rest of decor seemed dated. Rug was buckled and tub seemed somewhat stained…I wanted to go buy cleaner and see if I could get it white. Bell service, maintenance also were pleasant and responsive. Front desk team seemed to be going thru motions with check in. Surprised that old tennis shoes were being worn with long dresses-recgnize comfort important but gives a lackluster impression and attitude towards work. Even nurses wear nicer shoes and are on their feet all day. I really wanted to like the property overall because I see the potential-it just hasn't been realized by management or perhaps they have gotten too comfortable. In fact, never noticed any management out and about…fyi we travel extensively and was in hotel management for some years, so we are very selective with our hotels and have expectations per each level. This one wants to be a luxury resort but its just missing…felt a little generic and shouldn't.
July 8, 2013
Rated 3 out of 5 by Bryan2013 The good and the disappointing
Great hotel location and the view of the Deluxe Ocean View Room was really nice. We were on the fourth floor overlooking the pool and the ocean. It was extremely nice sitting on the balcony. This was our third stay at this hotel and we were last there a couple years ago during the pool construction. The pool area came out very nice but we were not overly impressed with the restaurant Lava, we thought they did a much better job with the breakfast buffet during the construction and before than they did this time. Did not get a chance to try Rum Fire the new restaurant. When we got to our room after check-in the tub was dirty and stained and the carpet was buckled in a couple locations, a real safety issue. Our check in time was very late and we just went to bed. The next day we shared our experience at the front desk. They sent someone to the room and the tub was cleaned which was acceptable when they were done. They were not able to do maintenance on the carpet and they offered to change us to another room. We loved the view and decided to stay where we were and live with the carpet. This room should have been taken out of use and maintenance should have fixed this issue long before we were given the room. All indications were the room was used again the carpet still has not been fixed. The real disappointment was the tennis court, wow, this should no longer be listed as an amenity and should be considered a hazard. There are big cracks in the courts and weeds growing up and not small weeds. They were a joke and not maintained at all. They were playable a couple years ago and it is as if they have ignored them. We even came back from dinner one night and the lights were on all three courts. I can not image why they were on, no one was on them and they are not usable. They were so bad I actually took pictures, which I am sorry I can not add to the review. This is a tough review for us since we really like the location of the hotel but had some definite disappointments on this trip. Even with the improvements they made to the pool area they let other aspects of the hotel be neglected. I could still recommend the hotel but we will probably try a new location on our next stay.
July 30, 2013
Rated 3 out of 5 by TO14 The Good News and Bad News
our first night was spent in the "garden rooms". These rooms are OLD; walls are paper thin; garden and pool are lovely in this section. We were able to upgrade to an ocean front which was lovely. However, on our last night, a pipe burst and flooded our room and we had to move in the middle of the night. No offer from management for points or a free night. Seemed very strange and disappointing. I would not recommend the garden rooms but would recommend the ocean front. Food service in the open air bar/coffee shop was very sub par as was the food. We found local places to eat.
March 8, 2014
Rated 3 out of 5 by Stephen1959 Kauai Sheraton Stay
I was very displeased with the air conditioning in our room. We made three formal complaints and they sent the maint. man each time but the a/c would not cool the room very well even at night. Very hard to sleep in a hot room. After the third complaint the manager Laura did offer us another Garden View room and we checked it out and it was no cooler than our room. So we then asked for a fan, but was still not very cool. I really believe the problem is the outdated a/c units on the wall can not provide the cooling the room really needs. Very nice hotel to have below par a/c.
August 15, 2012
Rated 4 out of 5 by kranny Our Stay
Great Hotel. I wasn't impressed with the $30/day "Resort Fee" that I didn't know about until we checked in. If I pay $ 270 a night to stay somewhere I would expect that if I chose to play tennis it would be covered under the cost of staying at a hotel. Pretty deceptive way to make a few extra bucks. Especially when the services it supposedly covered we didn't even use. My only other comment would be regarding the fitness facility. Take some of that resort fee money and add / upgrade your equipment. The place was packed and not enough cardio equipment to go around. Not to mention it was all rusting and old. I would have expected more . Otherwise the Sheraton was beuatiful and we had an unbelievable vacaton there.
February 4, 2013
Rated 5 out of 5 by Stinesbaby Happy Wife!
Staying at the Sheraton Hotel and Resort in Kauai was one of the best experiences at a hotel we've ever had. We've stayed in 5 star hotels around the world and none compares to the large comfortable room, spectacular views of the ocean, and excellent service that we were given at the Sheraton. I would recommend this hotel to everyone!
October 8, 2014
Rated 3 out of 5 by MFlores79 Really bad wifi
Stayed at the Sheraton for three days (on business). First day, wi-fi was not working. Called tech support and they said they would escalate the issue to network engineers. Problem still not solved. Next day, I called tech support again -- problem still not solved. Second day afternoon, I believe the hotel manager finally reached out and said they would bring a router to my room -- shouldn't this have been done in the first place?? I checked the wifi in the area and there were three other "belkin" routers connected. A sign that others were also having the same issue. As someone who needed connection to run a business, I was not impressed and will Sheraton Kauai likely won't be the top of my list when visiting Kauai again.
September 14, 2013
Rated 4 out of 5 by beelover A relaxing Trip!
- Nice facility with lots of outdoor areas to sit
- Most Excellent Beach for swimming
- Quiet rooms, very little noise from neighbors
- Comfy beds with nice pillows
- Very friendly staff
- Nice garden setting with fish ponds
- Hotel uses environmentally friendly containers/forks etc. for serving outdoor food&drink. Very cool!
- Our Garden View room with 2 double beds felt crammed, awkward TV console/dresser combo took lots of space.
- Not enough lounge chairs out by the pool/beach.
- Not enough shade options available! The hotel could easily add 10 umbrellas to their poolside furniture.
- Resort fee of $30/day??? For amenities that should be included in the room fee? Come on you guys, that's cheesy!
February 11, 2014
Rated 5 out of 5 by tusselus Loved this place!!!
Me and my husband stayed here as a part of our honeymoon, and we both loved it!
We had been traveling around the states for 5 weeks, and this was the prefect end of our vacation!!
The rooms were big, clean and fresh. We had a room with partial ocean view, and loved to sit on the balcony watching the ocean.
The staff was very nice and helpful!. At check-in we got a gift card for a bottle of champagne, as a celebration of our honeymoon.
The location.... oh, my god! It can´t be better.
No picture in the world can justify the beauty of this place! It is SO beautiful, it´s like you arrived in heaven!
We live in Stockholm, Sweden, and even though we had to travel 30 hours to get to Kauai, we will definitely return to this paradise!!
October 9, 2013