Rated 5 out of 5 by liverpool62 Sheraton Kaua'i
This is one of the few times that I had no qualms paying the resort fee as it covered the usual amenities but also included the bikes, yoga classes, hula dancing, tide pool walk, etc. Well worth the $30 fee!
August 25, 2014
Rated 5 out of 5 by Hawaii123 Great Staff & Service
We loved the hotel and location. Would recommend an ocean front room - we had 3 rooms and they all overlooked the pool and the ocean. It was easy to access everything. We could walk to local shops and restaurants. The staff was great particularly by the pool. We loved Julio.
I would note 2 issues: 1. the fitness center is small and does not have much equipment. I usually found the little available in use when I tried to use. This is particularly disappointing given the hotel charges a daily fee which includes the fitness center so I would expect something better. 2. The onsite cafe where you can get breakfast and lunch the staff was not very friendly or helpful and we found it to be very expensive. We only used it one time.
January 14, 2013
Rated 5 out of 5 by scubahuey Excellent Stay
We upgraded to the ocean front room in building 2 and the room and view were fabulous. It overlooks the luau ground and we got front row seat from our balcony to the luau below on Thursday night. Our family (wife + two kids @3 & 6yrs old) enjoyed the resort ground, beach, pool, and room very much. Bellboy Eric is very helpful and super nice.
August 22, 2014
Rated 5 out of 5 by EAGTX What a great experience
I had the opportunity to stay with an ocean View and it was superb. I do have to tell you, I did get a chance to see the Koi Pond on the other side was just as great! Overall, the beds were great, food was good and the hotel had everything from bikes, scuba, surfing and more. Too bad we had to leave!!
July 23, 2014
Rated 1 out of 5 by Rumandfire Worst experience
Unprofessional encounter as we drove up to the drive way- told us to park it ourselves to the valet parking area.
Front desk agent had no greetings or a smile.
Gave us a room all the way in the back of the property next to the generator sounding building next to the self park & construction area. Building had no elevator though we were place on the top floor 4th fl. When I have already mentioned that I am traveling with my parents who are elderly and has bad knee.
When I got to the room the loud noise coming from next generator building was so loud. And my parents room's a/c was broken. Asked the guest service to send some one up but nobody showed. Called again to ask if they could do a room change and told us to just go back to the front desk. Walk another mile back to the other building to ask if she ( front desk agent) can possibly change to the room. She said nothing was available. Told her she can put us apart. And that is when she gave my parents 4th floor and we got the 3rd floor which had a connecting room and the other room checked in after us! Which means we as a family could have had a connecting room.
Everything at the hotel property was a motel standard.
Lastly, we had to use dirty room for three full nights and four days. With no DND sign on the door I would think that housekeeping will come by sometime during the day? We left the room at 8:30 am every morning and came back in at 4:30 pm to freshen up before we go out to dinner. The room was never cleaned.
Plus, the shower, bath tub, toilet reminds me of a highway motels. I strongly feel this property should not be part of the Sheraton as a SPG member.
November 13, 2013
Rated 5 out of 5 by CaRichard What a wonderful place!!!!!!
I write this halfway through our stay, sitting on my balcony overlooking a beautiful garden area with a slight glimpse if the ocean.
I must admit, in planning our trip to Kauai I read review after review on all of our "prospects" for potential locations. I perhaps over read and totally stressed out. On this particular location I became really concerned with booking a garden view room based off all of the negative reviews. I decided to just go for it and did it.
Let me tell you right off, we could not be more satisfied. Our room is awesome (would have preferred a king to two queens) and we have no complaints. No bugs, no thin walls, no dirt, etc as others have described.
We had considered asking for an ocean front upgrade but soon realized we are hardly in the room anyway as this resort and the surrounding area are lovely.
We have had no issues with staff or the Lava bar. We have not eaten at Rum Fire or the resort luau.
Be prepared for high prices on food, alcohol and other items. I would recommend stopping at WalMart or Costco on the way to the resort to load up on water,soda, and alcohol
I have had a wonderful 50th birthday celebration as well as an awesome delayed 10 year wedding anniversary with my wife. We could not be happier with this resort!!!!!
There are lots of families and couples at this resort. Makes for an enjoyable experience. We especially like watching the younger kids as we miss our 8 year old son and 19 month old daughter. We definitely want to bring them here on our next trip.
The beach is just a short walk across the street however it can be rough at times, and even a stray Portuguese Man of War.
The pool was nice but it is definitely not top notch as you would find at other resorts. The view however is awesome.
There are plenty of restaurants and shops just a short one mile walk from the resort.
We did not use valet as self parking was easy and always had a space for us.
Thanks Sheraton for a wonderful vacation.
July 29, 2014
Rated 4 out of 5 by Fryguy Great Hotel but...
I would love to give this hotel a 5 star rating and just based on the resort itself and the new restaurant it would receive it....however I felt like Sheraton was trying to take advantage of me at check in.
I will start with the good. This property is amazing. The Rum Fire Restaurant is one of the best places on the island...so good in fact that we went back the next night.
The pools are great and the beach is amazing. It is also close to Poipu beach which had some of the best snorkeling that I have ever done.
The bad...when I checked in they recognized me as Platinum but did not offer an upgrade. I knew there were larger and better rooms available so I asked. At that time she said she could move us into a great ocean front room which was very nice but I also knew there were suites available...normally I would not care but I was with the wife and two kids so a little more room would be nice. The response was yes but it would have a garden view. I said OK we will stick with the Ocean view room....then I inquired if the Ocean view suites were still availabe (I knew they were). She said yes and I could have one for an extra $500.00. My response was, "well I looked on-line this morning and saw that I could book one for $550 a night so it would seem since I was paying $250 per night for my other room it should only be $300 more". She then said that the best she could do was $400 more per night. Obviously I was very annoyed by this so when I got to my room which was right next to an empty suite I looked up on-line what the suite was going for for the nights we were there. At that time I could have booked it for $419 per night or only $169 more than what I was paying, not the $400 or $500 offered to me. I then called the manager and she seemed to care a little but made no effort at all to try and rectify the situation and I never heard anything else from any one. I felt like they were trying to completely take advantage of me and had I not done my research they would have. so at this hotel Caveat Emptor!!!! BTW, that suite was empty all three nights we were there and they could have made a Platinum member VERY happy and made an extra $100 or more for a couple of nights...instead they got a really annoyed person at them! Oh well...we still had fun and enjoyed our trip to Kauai and we loved the Westin on the North shore!
September 9, 2012
Rated 5 out of 5 by CherylVancouver This hotel we wonderful
Great room with the most comfortable bed. We had an oceanfront room and the view was incredible. Stayed both nights for dinner at the hotel at the Rum Fire restaurant. One of the best we have ever been to. This sounds like an exaggeration but it's not. Lovely staff, food and well priced. This is what we look for. Never once did we feel like we had been nickel and dimed....even down to the complimentary water. And valet parking was a steal. We will return for sure. Thank you very much Sheraton Kauai!
January 16, 2013
Rated 5 out of 5 by Lenwh00 Like Disney
The property and staff exceeded my expectations. The location was perfect with a beach that offered a variety of activities, the grounds were immaculate, the staff was friendly and available. The Hawaiian culture of hospitality and beautiful surroundings was fully present. This was felt as you saw attention to detail in the grounds and when you crossed paths with any employee. They greeted you warmly and with sincerity.
July 12, 2014
Rated 5 out of 5 by AntonChad Surprise 16th Birthday Trip
Our family took our 3 daughters on a surprise 16th birthday trip for our middle kid. We had the most spectacular time. The hotel staff was so helpful and the Platinum amenities exceeded my expectations. I did not expect the complementary valet parking and it was a really nice treat.
Rum Fire is awesome. The view alone is worth the visit to the restaurant and the food was exceptional.
I had never rented a cabana before. We did and it was the best expenditure I made on the entire trip! The pool staff really took care of us and spoiled the girls. I will rent one again next time I'm in Hawaii!
We will return to the Sheraton Poipu Beach!
February 7, 2013
Rated 5 out of 5 by mpete77 This hotel is great!
This hotel is wonderful! Our room was upgraded from a garden view to a partial ocean view room. The staff was great! The all remembered my kids names and made them feel special. The food at Lava was good but the staff made any dining experience better. I loved being able to rent beach gear right at the hotel and I liked that I could also plan and purchase all of our excursions at the hotel. I really can't say enough great things about this place. We went to the luau and it was a wonderful experience as well. Thanks for making our first visit to any of the islands so good!
August 8, 2014
Rated 4 out of 5 by jurist Attorney
I made my reservations 7 months in advance of my stay. It was VERY important that my rooms be near an elevator due to my Mother's physical condition. This was not done in spite of having called the week before to confirm. She had signficant difficulty as a result and this made our trip less than optiimal.
That being said, we were greated and treated well by the staff. I want to comment that you have some issues in the Rumfire Restaruant. The first morning, I spilled coffee which went all over my Mother, the table and floor. The waiter's response was to bring us a stack of napkins. The spill was significant and needed atention from the staff. I had to suggest that we be moved to another table. Service was slow. I was shocked that breakfast items did not inlcude toast. Toast was an extra $3.00 - ridiculous!!
March 26, 2013
Rated 5 out of 5 by Rockwood Fabulous 30th Wedding Anniversary
Spent half of our recent wedding anniversary celebration at the Sheraton Kauai. We watched gorgeous sunsets from our ocean front lanai. We walked the lovely beach. Enjoyed great restaurants in the area. Hotel staff were fabulous and met our every need including loaning us beach chairs for our day trip to Polihale Beach.Our room was huge and the open air concept of the ocean front wing was a delightful place to stay. Nothing but great memories of the hotel and its staff.
November 28, 2011
Rated 5 out of 5 by happygirl Wonderful
This is a return visit for my husband and myself. We are here to celebrate our 29th wedding anniversary using Starwood points. We were given a very nice deluxe garden room overlooking the pond. The room is quite spacious including the bathroom which has two sinks and plenty of counter space, the closet is large and the bed is "heavenly". We received a wonderful surprise from the front desk comping us to a ocean front suite room for our last night. Chris checked us in with his smiling face and helpful attitude. Excellent service in the hotel and restaurants. Now if the rain would stop and the sun would shine. Wonderful resort!!!!
February 21, 2014
Rated 5 out of 5 by JMA11 Great honeymoon experience
We had a wonderful stay at the Sheraton Kauai during our honeymoon. The staff did a great job of upgrading us, gave us some free perks and made us feel welcome.
The only thing to be aware of here--as a platinum guest you get a wristband showing your 10% discount at restaurants on property. Make sure you see the adjusted bill as several times our server said "oh we will adjust that later' and they never did.
August 15, 2014
Rated 5 out of 5 by Mahalo9 A room with a view
The grounds and location of Sheraton Kauai are still unmatched in my eyes. The renovations are apparent, but the rooms still need a bit more attention for upkeep (i.e. messing tile/caulking work in the bathrooms, scuffs on the walls, dirty windows) and I feel like the a la carte fees for activity rentals on top of an already high resort fee and fairly high room rate can be a deterrent. Plus portions and food quality for menu prices always seem so exorbitant. The shoreline though and surrounding grounds are pristine and so very memorable. The front desk staff could use a bit more hospitality. I know tourists probably get monotonous after some time, but they are sustaining the resort, so maybe don't look like you hate your job or them. The reservations desk folks are the first point of contact and representatives of your company. Make sure they want to be just that.
August 13, 2013
Rated 4 out of 5 by Chris63a Excellent customer service
Everyone was extremely helpful and the customer service certainly shone through.
A few issues with noise when trying to sleep - noisy fridge and also someone running baths at 1.30 and 4 am for 30 minutes wakes you up - especially when you are beneath their room.
Very enjoyable stay, except for the slight noise issue at night.
August 17, 2014
Rated 4 out of 5 by chal1950 Great location but room outdated.
The Sheraton on Kauai is undergoing much needed renovations. We were disappointed to find out that our "ocean view"room was in the old section across the street. Our view included many telephone lines and just wasn't what we anticipated. The room itself was "okay", but felt outdated. The staff was welcoming and very nice. We would come back to the Sheraton if we could be guaranteed a more updated room.
August 5, 2012
Rated 5 out of 5 by Viking68 Kauai Vacation
Just came back home after spending a week in Kauai, at the Sheraton Kauai Resort. Let me say thankyou to the staff for giving the true spirit of aloha. From the front desk to the maids--they were friendly & professional--they really made you feel that they appreciated your business. The room was deluxe ocean front, & that is what we got. The garden views were across the street. I would recommend the ocean view. Grounds were well kept. Location is on the sunny side of the island. You could snorkel at the public beach next store. Kauai is a beautiful island--with many activities, many beaches to explore, & also many hiking trails to go on. Take advantage of the many things to do. A little tip to management--give a welcome breakfast for new arrivals, & inform people of what the island has to offer--you would get a lot of business thrown your way.
Had a wonderful week, it went by much to quickly.
May 17, 2013
Rated 5 out of 5 by Coco12345 Best ocean views I have ever seen
We had a deluxe ocean front first floor room-
The view cannot even be described -- beyond breathtaking -The beach was just amazing - we had a cabana everyday - Overall we will definitely go back-
August 17, 2014
Rated 5 out of 5 by travelmrs Location, location,vacation!
Our OF room had the best possible view of the beach and sunrise. That was worth getting up early to see. Well run and the right size for us. Plenty to do and see in the area and a relaxing, comfortable,pretty place to return to at the end of our day. We loved using the hotel shuttle for our trips to & from wonderful local restaurants. We plan to return!!
September 28, 2013
Rated 5 out of 5 by Mac07 This hotel has wonderful views and location.
We have stayed at your fantastic hotel two times in the past. Being retired, and on a fixed income, our travel has to be limited.
When my wife retired, I asked where she wanted to go for a vacation; she immediatly said Hawaii. I hesitated, but agreed, now the islands are the only place that I want to travel! And our first choice is your hotel.
January 14, 2012
Rated 3 out of 5 by LocalGirl808 Not mindful of my needs
Made my reservation in August. Upon check in I explained I have a bad knee and can't walk to far to the events. I was told I didn't request a handicap room. I don't need a handicap room just one close to events. I was given a room at the most back of your building next to the housekeeping carts and Laundry pick up service. I made no complaint and walked to beach, pool, lava's and my first 3 events, however it became harder to walk back and forth to this room and the carts and trucks were a constant reminder of work in progress. I have been a member for HLTA for 20 years and have never had such NON RESPONSE TO MY REQUEST's . I was also told to walk down to the tent to see if massage girl was there and only found a generator, Please remove the charge for the massage, I never had one ? Also I know nothing can be done for me now, but thought you should know about no response to my requests. and an uncaring staff. I told everyone, I was unhappy, no one came to my aid.
October 20, 2013
Rated 2 out of 5 by Familyvaca Great Location, terrible service
I am a platinum level memeber and I was never asked if I wanted to receive free breakfast, points, etc. So upon checkout I had to negotiate with manager to provide refund for breakfast. Furthermore, the service by the pool and on the onsite restaurants was the worse I have ever experienced at a Starwood property.
August 5, 2013
Rated 5 out of 5 by Clif1 Beautiful hotel, excellent beach!
We had a great time with my family at the Sheraton Kauai Resort. Rooms are big and clean and we were upgraded to an ocean view. By the way watching the sunset from our balcony was phenomenal! I received a free breakfast for 2 and complimentary vallet parking. A drawback is that there is no club lounge. The pool is beautiful and cabanas need to be rented if you want some shadow by the pool area. The beach is amazing and good for snorkeling. Food is overpriced in my opinion but we received a complementary discount for lunch or dinner in either restaurant. Staff is nice and attentive. Overall very good experience.
September 9, 2012
Rated 4 out of 5 by Kauaivisitor1 Internet connection is terrible
The Internet connection was terrible kept losing the connection or could not connect at all. You are charge for the Internet through the resort fee but you might as well bring your own hotspot. Good thing I had my smart phone so I could get my email.
July 14, 2013
Rated 4 out of 5 by FEEB88 Satisfying stay with couple of quirks
Very nice place to stay, excellent restaurant with classy service. Definitely the best experience out of four hotels we stayed in during our 20 days trip throughout Hawaii islands.
However, there were two irritating negatives:
The parking lot by the beach would allow anyone to park. Therefore it was completely occupied by locals during the afternoons and when we returned from our trips before sunset there was nowhere to park. We had to park in the street (difficult to find a spot) and then re-park the car in the evening when locals left for home.
The same applies to lounge furniture around the pool. Substantial percentage of occupants were not hotel guests. We actually stayed longer by the pool one afternoon and watched where the people would go. At least 30% of them left for the above mentioned parking lot and drove away.
The access to hotel facilities should be limited to guests and enforced, otherwise it would be difficult to see any advantage in being an actual hotel guest as opposed to renting local B&B and using the hotel facilities anyway.
March 24, 2013
Rated 3 out of 5 by vicrob21 Beautiful location, Hotel needs renovation
Mixed feelings. Love this location in Poipu. Staff is very friendly, especially valet team. Bags delivered to room immediately. The problem - and it is a big one: this hotel is WAY over due for a renovation. I've stayed twice in the last 5 years and both times was disgusted by the condition of the room. Battled ants in 2008 and last week - what appeared to be tiny roaches? Mattresses are old, carpet is stained and filthy. The bathroom walls have not been wiped down in DECADES. And the grout in the tub/shower area is nearly black with grime. The room smells old and musty. I thought my experience in 2008 was a fluke - I now know this is just the condition of this sub-standard facility. It's really a shame because the beach location is wonderful. One shouldn't have to feel like they need a shower after stepping out of the hotel shower. I would be embarrassed to recommend this location to anyone (without a huge warning/disclaimer about the rooms). For this reason, I won't return until they renovate. Too many other options available in that price range.
October 31, 2012
Rated 5 out of 5 by bucks Beautiful Hotel
My stay at the Sheraton was a great experience. The staff was very courteous and helpful. Everyone seemed so friendly. The rooms were very nice and the bed comfortable! I enjoyed my stay immensely and hope to return again soon.
November 25, 2013
Rated 5 out of 5 by Mickey27 sheraton kuai
promised gift Never got it. Ordered plate
of pasta.Received portion so small you
needed glasses to find it. A box of pasta costs .79 in a store not 79. Prices for tours
so expensive that a few would cost a half
of hotel bill
August 29, 2013