Sheraton Sioux Falls & Convention Center

  • 1211 West Avenue North
  • Sioux Falls,
  • South Dakota
  • 57104
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with valid identification to reserve a room.

Rated 3.7 out of 5 by 333 reviewers.
Rated 4 out of 5 by Enjoyed my Stay This is the 3rd or 4th consecutive year that I've attended a bank conference in the Sioux Falls Convention Center connected by walkway to the Sheraton. I always enjoy my stay. Access to the conference couldn't be more convenient, the rooms are very comfortable, the hotel amenities excellent, etc. Had one of the best burgers I've ever had in the restaurant. October 3, 2014
Rated 4 out of 5 by Great service and clean rooms Stayed from 8/5 to 8/7 and 8/8 to 8/10, 2014. Rooms were very clean and was upgraded on both stays. The staff was very friendly and accommodating for any needs. The Club Lounge needs some TLC by the hotel however, it is available 24 hours but it runs out of bottled water and sodas and doesn't seem to get replaced until the morning or evening service. Speaking of which, sometimes there is an employee available and sometimes not (a lot not on these stays). Food, plates, silverware would run out. I had to ask the attendant 3 times for different items on one of the mornings when she was in the room the entire time. She was very friendly but just seemed like she didn't care if she was there or not. August 11, 2014
Rated 5 out of 5 by Recieved Service with a Smile! This was my first visit to the property and believe me, it will not be the last. From the time I checked in, I thought the experience was great, but when I checked out, a completely new level was attained. Rhonda, just simply not me off of my feet with the professionalism and character. Bob, was the pitch hitter with the courtesy, let me know I was in the correct hotel. Now the bar tenders, Debbie and Michelle, should be promoted due to their awesome service and Bree, in the breakfast area, her smile and service was the icing on the hotel cake. Thanks for a great experience and looking forward to the next trip!! April 28, 2014
Rated 2 out of 5 by What happened ? I have stayed in this hotel before and was greeted by a concierge. Our every need was met and I felt pampered in every way. On our arrival this time I was handed a room key and told I would need it for the elevator to the secured floor. The managers meeting (hors devours and drinks) turned out to be a very sad cheese and cracker tray and a sadder veggy tray with no dip and nothing to drink. The breakfast in the morning was one of the worst hotel breakfast ever. There was never a staff member seen for either the breakfast or the mamagers meeting. The staff was friendly but did the bare minimum to satisfy our needs October 30, 2012
Rated 5 out of 5 by Great Stay Chris was very helpful and attentive to our needs at check in. We asked if we could be moved to a room closer to our relatives who had decided to stay the night, also. He was able to find two rooms close together in the executive wing, and he worked to find the best available rate for the second room. He was cheerful and remained patient while answering all of our questions. The room was very comfortable and quiet. I was surprised to see no refrigerator or microwave in the room. The breakfast staff did their best to keep up with the guests, but another waiter or waitress would be helpful for the busy times. It would be nice if the SPG vouchers could be used for any purchases within the facility. July 28, 2014
Rated 4 out of 5 by Sioux Falls Stampede Go Herd Our stay at the Sheraton Hotel in Sioux Falls, South Dakota was very pleasant. I traveled 5 hours by car and arrived to the hotel at 6PM there was 12 of us, check in was quick and the front desk staff was very pleasant. I prefer to "Go Green" when I stay 2 nights, so they helped me with that and I also wanted a cot for one of my rooms. The room was nice and cool and clean when I entered. I requested towels and coffee thru out weekend and the service was quick and correct. I love staying at the Sheraton Convention Center to watch my son play hockey for the Stampede as the arena is a short walk away. Thanks for being part of a fabulous weekend of great memories in Sioux Falls. October 29, 2013
Rated 3 out of 5 by didnt have my room We had reserved and paid in advance for a room with 2 beds. When we checked in about 4:30 they had already given away our room. So I ended up sharing a bed with my 15 year old child as the sofa sleeper was unuseable. Then in the morning we really just needed to get up and go. We went for our continental breakfast and I never expect much here, but I do expect coffee. The girl managing this area was the worst. The coffee thermos was always empty. She he kept a small pot of coffee in the back and would fill your cup part way, but never filled the thermos, then you had to wait for her to make the next little pot. October 10, 2012
Rated 5 out of 5 by The place to stay in SD. Great hotel for SD but a little behind for Sheraton Standards. Only once was I acknowledged as SPG member, and never in the Spg check in line. The club lounge attendant seemed to be more concerned with watching tv in the lounge rather than replenishing food and drinks. On my second stay my room was missing the bath scale and the light up mirror didnt work, and that was on club floor so I can only guess how the other floors look. Rooms are in need of upgrade. The bonus is that you can bring a dog with for no extra cost. Great gym, great pool and beautiful atrium. Overall good, but there is room for improvement. January 10, 2013
Rated 3 out of 5 by Hotel needs Custmer Service Imporvements We stayed at this Hotel for a friends wedding. After a long day we attemped to enjoy the night at the Hotel Bar. However, the bartender was extreamly rude. It seemed like trouble for her to make us a drink and we waited for 20 min to get attended on. So we left for the night & went to bed. Hwoever, thinking it was just her having a bad evening we attempted the Bar again, Hwoever, the customer service was exactly the same. I went to my room can called the front desk to let them know that there was a very rude person at their bar. I checked out the next morning So I do not know if the situation was remedied July 5, 2012
Rated 5 out of 5 by Excellent Hotel Experience The staff was attentive, the hotel was very clean, and very nicely decorated. The rooms were newly furnished and comfortable. The only complaint I have is that Internet was not provided and the cost for Internet was high. September 28, 2014
Rated 1 out of 5 by Hotel Below Average I traveled from CA to SD and back - I travel cross country several times a year. This is the only hotel that has ever charged for internet access. Unbelievable. I called the front desk just to make sure I wasn't misunderstanding - they gave me some explanation about all hotels charging which I know for a fact they do not. They never once told me I could get free internet at any of the 4 workstations near the restaurant. I didn't find that out until I asked how to print a boarding pass! I am very disappointed that even when I called this information wasn't shared - just incorrect excuses. I could never recommend this to anyone. Coffee was bad. Did not replenish bathroom supplies daily. September 6, 2012
Rated 5 out of 5 by Wonderful Stay We stayed on a Saturday night. Quick & easy check in. Our room was beautiful and comfortable. We spent most of our visit sitting in the bar area visiting next to the little water feature - which was very relaxing! The bartender was quirky- quick service & the drinks were great (expensive though). Our meals were slightly disappointing . The pool and exercise area looked fantastic - the pool was a perfect warm temp - we just didn't a chance to enjoy them. Staff was extremely friendly and helpful - with the only exception being the sulky and slightly rude security guard . We had a wonderful time. March 24, 2014
Rated 4 out of 5 by Very Comfortable Stay This was a brief but very pleasant stay. Staff was very friendly and cheerfully changed our room to avoid noise from the hotel atrium that was filtering upstairs. Staff in the small Club was helpful and engaging. Guest room was recently renovated and was comfortable and quiet (after the move) despite the fact that the hotel was sold out due to multiple functions. Happy hour and breakfast in the Club were OK but could have been better (more choices), and it is odd that alcohol is not served in the Club, even as part of an honor bar. But those are small issues with an otherwise solid experience. October 4, 2013
Rated 4 out of 5 by Nice rooms, close to sports arena The room I had was very big, clean and the bed was very comfortable. It didn't have a refrigerator/microwave. It's a very pretty hotel and reminded me of the hotels in tropical areas. Two main things I look for in a motel are cleanliness and comfortable bed, which the Sheraton has. I was very disappointed in my supper at the hotel restaurant. Not one thing I had was good and I'm not a picky eater! The other disappointment I had was that the motel makes you pay for internet service! I've never been at a motel that has made me pay for internet use. It's connected to the sports arena, is a short interstate drive to the shopping areas and close to downtown Sioux Falls, Falls Park, and the airport. October 7, 2013
Rated 1 out of 5 by Worst bed ever! The hotel was a bit difficult to get to due to road construction. Check in was fine. We went up to our room and there was still a used wash rag in the bathroom and one of the trash cans by the desk had not been emptied. The worst was yet to come when I tried to sleep in the bed! It was the most horrible experience I have had. I wasn't able to sleep at all. I was scheduled to stay two more days but I checked out the next morning and the desk clerk didn't even ask why I was leaving early or if everything was ok. VERY VERY bad experience at an expensive hotel. July 26, 2014
Rated 3 out of 5 by Club level not worth the extra price We got a room on the club level (extra charge). This included an upgraded room, plus free hors d'oeuvers and breakfast. The room was nice and clean, but the hors d'oeuvers and breakfast were very disappointing. The hors d'oeuvers were lettuce salad, chips and salsa, and braised beef, which seemed odd for appetizers. The worst part was the breakfast. When we walked in, there was no food or dishes, and there were dirty dishes laying everywhere. There was one staff member to take care of this room, which was not sufficient. She did eventually bring out a little more food, but I would rate the tastiness and overall selection of the food as a 3 out of 10. The club level is NOT worth the extra charge. August 12, 2013
Rated 4 out of 5 by Still the place to stay in Sioux Falls. Got a chance to stay again in early Januray. This time had a suite booked on club level. No upgrade was offered and once again I had to ask about Gold Elite ammenity. When trying to take a shower the faucet handle just falls off. A big private party occupied the club lounge all night, and people with no access card kept getting let in. I am shocked that the manager allows club level guests to be distracted by non-member parties at the lounge. I didn't see any improvements from my stay in December, and would have to say that I was a little shocked with the lack of SPG Elite recognition. January 28, 2013
Rated 5 out of 5 by Great hotel! I really enjoyed my stay at the Sheraton Sioux Falls. It as a beautiful hotel with a very comfortable lobby and the room was fantastic. I am a very picky hotel guest, and the cleanliness of the room, the bathroom, and the entire hotel was outstanding. And, it was a full hotel when I was there, full of about 150 marathon runners (I was there for the marathon) and some college football teams. I also find it difficult to sleep in hotels at times, being very sensitive to noise, and honestly, I couldn't tell that people were even staying around me (up, sides). Finally, the shuttle drivers to/from the airport were very courteous, kind and helpful. So if I'm ever in Sioux Falls I would stay here, hands down! September 9, 2013
Rated 2 out of 5 by Needs Help This was my fourth stay at this hotel. The first three times they recognized my elite status and gave me a club level room. Despite being old the room was decent. This stay the girl at the front desk refused to give me a club room without paying extra. The hotel "got in trouble" with Starwood for upgrading too many people. That was a first after hundreds of stays at much nicer Starwoods than this place. So the room I was given was old and dreary, more like a four points. They are planning on remodeling after the "busy season". Sioux Falls doesn't strike me as a summer tourist mecca. August 26, 2012
Rated 5 out of 5 by japete33 Stay was great; staff was friendly; pool was very nice; September 25, 2014
Rated 5 out of 5 by Regular Love the new décor. Hotel has gone thru recent renovations and it looks fabulous. The staff was so friendly and helpful. They went above and beyond and provided exceptional customer service. We were greeted by Justin and he recognized our loyalty to Sheraton. I think Pam was her name? (asst. manager), gave up her parking spot for us so that we could park closer to entrance without having to park in the rear convention hall lot. Sturgis week, ball game and celebrity speaker at the convention hall made it a crazy weekend for parking. Looking forward to coming back to this Sheraton! August 11, 2013
Rated 4 out of 5 by This hotel was a Seniors paradise. Great rate for Senior citizens. We had a room that had not been renovated like some of the other parts of the hotel, but it was clean and comfortable. The view was great. The hotel lobby was exceptional. The quality of sleep was due to health reason, but the bed was very comfortable. September 15, 2014
Rated 5 out of 5 by Wonderful hotel Great hotel and staff. Rooms very comfortable. September 22, 2014
Rated 4 out of 5 by Complicated Stay Spent many night here over the past 3 years. Don't have many bad experiences. Had to check in at 1:00am due to my arrival and went straight to work. Didn't get back until 7:00am so I didn't get the no maid points. Had to change rooms because the AC was making noise so missed out on the points again. Normally I'm asked at check in because of my status but no mention was ever made. Bar stools are still ridiculous as is the huge table in the middle of the bar. Redesign should be reconsidered. Still enjoy the staff and hotel. I haven't checked my folio but I had to agree to an ourageous price for internet connection. This doesn't seem right, especially for Platinum members or anyone for that matter. It should be free. August 25, 2012
Rated 1 out of 5 by Overpriced! Extra $$$ required for services that are normally included in such high room rates lot of add on charges for things that should be included in a room charge. E.g., breakfast, coffee (besides the room 2 cups), extra charge for room internet connections. Of course you can "upgrade" your membership status to get what you can normally get at other hotel chains for less money. Room clean but carpets stained and to upgrade to queen beds from double was more per night than what was quoted on phone when making the reservation. Fire alarms malfunctioned?? TWICE after 11:00 PM and interupted sleep!! Will not book a Sheraton again. July 7, 2014
Rated 3 out of 5 by Good for non SPG members Hotel is very nicy, recently updated and overall well maintained. However if you are a Gold or Platinum member be ready for an experience unlike any I have recently had. Although they have a club level they will only open the room a couple hours each day - for breakfast and night snacks. You have no access outside that. In addition, the room was poorly staffed and provided no service common to what we are familiar with. The worst part was the knowledge and friendliness of the staff. Several people were waiting for the club lounge to be opened and when the nicely dressed person withe the keys opened the door they walked through us and would not even say hello. Staff definety does not make a loyal SPG member feel special. July 1, 2013
Rated 4 out of 5 by Good Hotel This hotel met all of my expectations. The bed was comfortable, the room was clean, the amenities were all one could wish for. The room décor was a little drab, but I believe it will be renovated in the near future. Staff were very helpful. September 12, 2014
Rated 5 out of 5 by Outstanding service, friendly staff & great location. Got a bit of attitude with the reservations team & my reservation did get messed up. However, after getting beyond them, Bill, Kristen & Rhonda at the check-in desk did an outstanding job of making up for that inconvenience. I would also like to mention the incredibly good customer service skills that Matthew showed when I had him on the phone. I realize that he doesn't work for your company any longer, but it was Matt that got me to stay at your hotel after my initial encounter with your reservation staff. Finally, I'd be unfair if I didn't mention the superior customer service my counter part and I received from Nikki & Lela in the restaurant. All in all it was truly a pleasant visit. Thanks to your staff for a job well done. April 13, 2014
Rated 4 out of 5 by Very lovely rooms... Registration and check in was quick. Parking was easy. Room was very clean and comfortable. Front desk was very accomidating in giving us a conference room for our large group to gather for pizza and refreshments. The restaurant was nearly empty, but it still took an hour to get soup and salad. The breakfast was delicious, but the waitress appeared overwhelmed and complained about being short staffed. Overall our stay was very nice, the food was delicious, but the restaurant service was poor. August 5, 2014
Rated 5 out of 5 by friendly and helpful staff everyone was so friendly and made our trip so enjoyable! we had a wedding at the hotel and the food was awesome!! September 15, 2014
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