Rated 5 out of 5 by Ellen1029 Wonderful staff, great location!
I stayed for 25 nights at the Sheraton Dubai Creek and I felt like family. Each member of the staff greeted me with a smile and was very welcoming. A special shout out to a few people...Mark and Fabio at Vivaldi...food was awesome and I learned a lot from Fabio, my personal chef on my shoulder. MaryAnne and her team (Estella, Mahmoud, Yifei) thanks for making my stay less stressful. Jocelyn, you were always so welcoming! The doormen and security team...always had my taxi ready! Stephan thanks for the GM Happy Hour
September 8, 2014
Rated 5 out of 5 by Justmarried101 Customer service
The staff was very polite, always available and pleasant to deal with. All departments worked like a well oiled machine, from the porters through to guest services
August 30, 2014
Rated 5 out of 5 by Travleko SPG Platinum Stay
Excellent hotel and location. Stayed on Business for 6 nights. Rooms are very clean and comfortable. Staff go out of their way to help with anything. Try and get a room with a view of the creek. Large TV with good selection of channels. Very quiet rooms.
If you need taxi service I would suggest using the hired cars available. Not much more than the taxi rate and always have a nice car waiting at the front doors.
Pool facility is small but comfortable and clean.
Most everything I ate on property was very good. Loved the pub for dinner and a beer. Was given free breakfast each morning. Large selection of items with an omelet station.
Will be back when I am in the area again!
August 24, 2014
Rated 5 out of 5 by Moe99 Beautiful Hotel
Over all our stay has been nothing but enjoyable. I've been coming to Dubai for over 10yrs and I always stayed other properties, but now I have discovered one of the best kept secret Sheraton properties in Dubai. Indeed it was wonderful, and Francisco at the front desk made all the difference in the world, as we checked in early in the morning, he was able to put a smile on our face, and would like to say Thank You.
August 19, 2014
Rated 4 out of 5 by SunUAE Not A Family Hotel
The hotel is good for single adults, when visiting the area for "Business" only.
1. My kids did not like the limited TV list of channels and they could not find the popular "Cartoon Network" channel which is available in every hotel
2. There is no Play Ground for the kids
3. The pool water temperature was fine, but the water seemed not clear, because I was not able to see the floor surface of the pool, which I experience for the first time.
4. Finally, the rate was higher than other 5-Star hotels in the area.
August 18, 2014
Rated 5 out of 5 by PareshJos Hospitality second to none
My wife and I have just completed a 7 day stay at the Sheraton Dubai Creek. We had an excellent time. The experience from checking in to checking out far exceeded our expectations. The hospitality of the staff was second to none. Special mention must go to Jocelyn and her club lounge staff - Girlie, Francois, Mary Anne and Taabrez. Girlie was exceptional. I don't think we ever saw her without a smile on her face.
The club creek view room that we occupied was exceptional. The view from the window was spectacular so much so that we never had the curtains drawn throughout our stay.
We have never felt more welcomed than we did at the Sheraton. We have already booked the hotel for our stay in February.
Thank you very much!!!
August 17, 2014
Rated 5 out of 5 by Eilers2014 Love Sheraton Dubai Creek
We enjoyed every moment of our stay at Sheraton Dubai Creek. In particular, thanks to Jocelyn for her attention to making our stay as enjoyable as possible. The hotel is in a great location -the old city -and is right on the Creek. Our room looked over the Creek and towards Burj Khalifa and the newer parts of Dubai.
August 17, 2014
Rated 3 out of 5 by dekard Could gave been better.
Myself and family stayed for 9 nights in 2 rooms. We were let down by a very rude member of staff who spoke to my wife in a disgusting manner. My wife wrote to the mngt twice and explained clearly what has happened. But we left the hotel feeling that the complaint still hadn't been dealt with in the correct way. In the end my wife still did not get any apology from the member of staff.
We believe if the GM was not on holiday it would have been dealt with accordingly. We are so disappointed with Sheraton Creek hotel and towers. We will not be coming back.
August 12, 2014
Rated 4 out of 5 by Atreya9 Outstanding Staff ( Front Office + Lounge )
The reason to return again and again despite the technical glitches in the room is the friendly staff especially in the lounge,
August 10, 2014
Rated 4 out of 5 by Omani1 A great hotel
As I'd read in other reviews the staff at the Dubai Sheraton Creek hotel are fantastic. A real credit to management. The club floor room was excellent and and it was a great short break away. The only reason I didn't give an overall 5 stars was because of booking/charging issues - on each day of the stay we spent 10 -15 minutes trying to correct mistakes which is just a bit of a downer on a holiday. Staff were both helpful and very apologetic in correcting things, so no complaints there, but still the problems affected our total experience.
August 10, 2014
Rated 5 out of 5 by YBTSU Excellent View
Our room with BEAUTIFUL creek view, specious n contemporary interior design, peace n cozy, sunlight are coming through the big glass windows, without going to the pool, you can just quietly relax with the sunbathing on your couch. We had just stayed one night, but we are truly impressed with such an unique experience!!!
Will come back Soon
August 3, 2014
Rated 5 out of 5 by SAHTAI Excptional Hotel
I did not expect when I decided to stay in this hotel that I will be amazed about really every thing staring down from the concierge hotel all the way up to highest staff ,hotel renovation, and treatment to guest was outstanding. Thank you all.
August 1, 2014
Rated 5 out of 5 by Khan Excellent Facility great location
This is an excellent facility for Business as well as for Tourist spending quality time with family in Dubai.
Merry Ann was in counter during check in, she was courteous and explain all the tho associated activities in Hotel as it was first time for me. Overall good facility to come back as explore the surroundings.
July 26, 2014
Rated 5 out of 5 by LJH444 Customer Focused
Very consistent customer focus from reception through the restaurants and bell staff, everyone gave a greeting and asked if they could help.
Food in the restaurants was high quality and priced well. I would stay agaain.
July 22, 2014
Rated 5 out of 5 by Avalare Pure Excellence
A fantastic place to relax, with respectful and friendly, professional staff. The rooms are spotless, and well serviced. The pool area, is again immaculate, with excellent change areas, and very relaxing. The hotel is by the creek, which is picturesque. The access, by minibus, to the Emirates Mall, was excellent, and I thoroughly enjoyed my stay.
July 17, 2014
Rated 5 out of 5 by Onions Room
One problem was the hot water in the room, it took 10 minutes to get to proper temperature for a shower.
July 5, 2014
Rated 4 out of 5 by Mustafa Attention to Detail
This was my second stay in this hotel after the renovation. I commented positively on the first stay and I had only one comment regarding the food at the Club Lounge. The hotel responded to my comment saying they will see what they can do. To be honest, I get a lot of these answers and in most cases they are just that: answers. Nothing happens and things stay the same. Not this time ... not at Sheraton Creek. I was very happy to see they added a lot of new items to the breakfast menu. Sheraton Creek staff really know how to make you feel special. Where else you comment and then you see changes happening? This made me feel like a million dollar. Thank you Sheraton Creek.
July 2, 2014
Rated 4 out of 5 by Yousif9778 Great Renevation done to the hotel
I was very impressed with the new renovated rooms they looked amazing and all the facilities were available.
July 2, 2014
Rated 5 out of 5 by Frerika Great stay!
We had a great stay in this very luxurious hotel. The staff is really friendly and super service minded. The pool area is very relaxing and the Italian restaurant Vivaldi was delicious! We ate their almost every day during our 7 night stay. Special thanks to Houda, we feel very welcome thanks!
June 30, 2014
Rated 5 out of 5 by Pittbull Great Hotel
From when I checked in I enjoyed the friendly staff and how helpful they are. The restaurants in the Hotel has awesome food and the rooms are great.
June 27, 2014
Rated 5 out of 5 by Kindy55 Great stay in Dubai
Stayed in a executive room with access to club floors this is a great experience well worth the up grade
June 26, 2014
Rated 5 out of 5 by Johngo Back to its best
I have been a loyal customer of this hotel for many years. It is so exciting to see back to it's best and beyond. The rooms are great and the club lounge well worth it. You have to try Vivaldi. It is outstandiing!
June 25, 2014
Rated 5 out of 5 by lm64 quality staff
excellent service from staff. thank you
June 25, 2014
Rated 4 out of 5 by Andrewdxb Hotel has a good features
after renovation, Hotel has been improved and especially dining (breakfast) has better than before.
June 22, 2014
Rated 3 out of 5 by CykaUJ Bit of a rocky beginning after re-opening
Booked this on points as an overnight layover. It was further from the airport than the Le Meridian, which was fully booked. The hotel had just re-opened about a week prior. I used one of my Suite NIght awards as well, as they were about to expire. The lobby interior is very nicely re-done, high ceilings, marble, etc, as any nice hotel in Dubai is. There was a bit of difficulty getting me checked in, and then my room key did not work.
The layout of the suite was a bit weird, you walk in to the bedroom itself and then there is a sitting room when you go past the bed. They kindly had put a fruit plate on the desk, which was lovely, but there was a fly trapped under the plastic, so I called to have it replaced, but told that the kitchen was very busy. What they brought up was just a couple of yellow apples and a tired looking banana, which was disappointing, as the original one had berries and other fruits that I actually wanted.
The shower pressure had some troubles as well, the pressure was almost non-existant and turned completely off a few times, as well it had to run for quite awhile to get it hot.
Check out in the morning was even more difficult than the check in. I had called down about 15 minutes prior and asked for the bill to be ready, but it was not, and the person at reception was not familiar enough with the computer system to be able to send the bill via email (which I always prefer) rather than printed, and they kept insisting they needed my credit card. In the end, my credit card was charged for accommodation, even though I had used points for the room. They have acknowledged the mistake and said they will refund my card, which I am still waiting for.
Dubai is always a test of one's patience, and I'm sure that the hotel was just going through some stumbling blocks after the re-opening and I just got unlucky. It's a satisfactory hotel if you have a long layover as it's 15 minutes from
DXB. I'd probably stay there again if the ones closer to airport is full, but would not book a suite again.
June 22, 2014
Rated 5 out of 5 by HAL1566 Outstanding
Outstanding staff and great facilities
June 22, 2014
Rated 5 out of 5 by Stratfordman Gorqeous room; great stay
The new rooms at Sheraton Dubai Creek really are wonderful; matched only by the staff, who are just great. My second visit in June - and as good as the first!
June 17, 2014
Rated 3 out of 5 by Joel142 Breakfast
Accomopdation was excellent and staff behaviour was excellent. The breakfast was the same for 4 days and dint have variety in dining.I feel you should have variety in serving breakfast each day.
June 9, 2014
Rated 3 out of 5 by Boss12344 Complaint
Uncooperative and unfriendly reception staff
June 7, 2014
Rated 5 out of 5 by Been1010 Excellent customer care
the staff members were very courteous and helpful. Quality of service was also excellent . The breakfast buffet had a wide choice and display was well organised. Pork was kept separately and all was well labelled.
Buffet dinner at the Japanese restaurant was a marvellous experience.
June 2, 2014