Rated 5 out of 5 by Chay55 Tony Awards Weekend
The Sheraton was the perfect hotel for our weekend in NYC! The location was close to Radio City Music Hall for the Tony Awards ceremony, close to Times Square for the action, and close to Central Park for relaxation. The staff were very attentive and helpful ! We really enjoyed the Club Lounge and so happy we booked that room type as the views alone were well worth it!
We had received an email a few days before our arrival and our special requests were met to perfection!
Thank you to all at the Sheraton....you helped make it a very enjoyable and memorable weekend!
June 10, 2014
Rated 3 out of 5 by Steve7612 Great Location
Convenient to all NYC locations, knowledgable staff in terms of the area. Room was comfortable.
July 1, 2014
Rated 5 out of 5 by travelingTrees Best home away from home in New York!
All we can say is this hotel gives meaning to excellence in every way. Most striking is a staff that is so incredibly responsive, warm, helpful, kind, and it crosses every area of hotel staff. If "it" all starts at the top, Bravo, Bravo, Bravo!
Gosh we hated to leave this place and will always be Sheraton New Yorkers.
What a great model for how positive energy just makes the day better for everyone, why not?
June 29, 2014
Rated 3 out of 5 by bambam To crowd
Lines to take elevator, to many groups of kids,loud,the kids walking shoeless ,runing lack of courtesy and bad maners from this groups, so it feel like a cheap place even though the rooms were perfect
June 30, 2014
Rated 1 out of 5 by Guest111 Rude service
As an spg platinum number the hotel was not only unable to upgrade me to the club level, but the front desk guy Hamilton is rude and insulting. When I entered the room it smells really bad, there was peanuts on the floor.
July 14, 2012
Rated 4 out of 5 by Grant22 Location & Great staff
Was in NY for three days to see broadway shows and catch up with friends. Outstanding location as Times Square and broadway were all walk able. Staff very responsive despite always being busy. Close to central park as well
June 30, 2014
Rated 1 out of 5 by Sienna This hotel has old features.
The bathroom was in a disgusting smell from shower curtain. The water pressure was low in a bathtub, so I showered long time. And drain was clogged in bathtub at first shower.
But hotel location is the greatest of great.
June 30, 2014
Rated 1 out of 5 by John22 Sad, Sad, Sad
My hotel room was dirty, TV only worked when it wanted to, multiple outlets in the room didn't work, and shower drain was clogged. During any shower, I would have to stop the shower three (3) times to let the water slowly drain. And lastly, most of my colleagues who were also staying in this hotel had several issues with their rooms too.
December 4, 2011
Rated 5 out of 5 by MusicLover Excellent location and comfortable rooms
Very convenient location with comfortable beds and low noise level.
June 30, 2014
Rated 5 out of 5 by Lizzyd Guest from Greensboro NC
Check-in was quite lengthy. We waiting about 45 minutes. Otherwise everything was great.
June 30, 2014
Rated 5 out of 5 by TMS53 Great location
About half-way between Times Square and Central Park, this hotel is a wonderful spot to get to any NYC attraction.
June 30, 2014
Rated 4 out of 5 by NunyaBeezWax Stayed Here Because Conference Was Hosted Here
I stayed here because I'd never been to NYC before and the conference I was attending was hosted at this hotel. The hotel was decent and the staff was friendly. It seems like a good location without being right in the middle of the Times Square crazy.
The two reasons I'm not giving glowing ratings are because one of the windows in my room would not close completely. It slid mostly closed but would not latch. A lot of noise came in from outside because of the non-latching window. The stinky garbage smell wafted in when everyone took their garbage to the curb in the evening. And the A/C had trouble keeping the room really cool (it was just adequate). The other reason is that they billed me for some kind of travel shaving kit at the time I checked in. I received an email copy of the estimated bill upon check-in and the shaving kit was already on there (but I didn't notice it at the time) before I'd even arrived at the room. When I compared the estimate for when I made the reservation with the estimate I received when I checked in and the final bill, I finally noticed it. I called to ask and was directed to a web site. Someone did call that afternoon and said they would remove the charge from my bill and email me an adjusted bill. It's been 3 days and I'm still waiting. So, the outward responsiveness of the staff seems to be for appearances only.
June 30, 2014
Rated 5 out of 5 by LouRT Great stay near Times Square
Modern decor, tastefully decorated room, very comfortable. The front desk staff was welcoming and friendly and addressed a concern that I had with the room to my satisfaction. I would definitely stay here again because of its great location.
June 29, 2014
Rated 1 out of 5 by Eric79 Where to start.....
- I requested an early check-in while making my reservation and was told it would not be a problem. Therefore, I took an early flight to NY only to find out that I could not check-in early. I had to sit around and wait for two hours.
- I ended up going to get breakfast in the hotel restaurant and had to eat off the buffet because they don't offer a menu breakfast. It was OVERPRICED. $34 for a breakfast buffet and a 20% gratuity automatically added to my bill so the service was horrible.
- Finally I was able to check-in and upon going into my room, the carpet was dirty.
- The reason I was in NY was for business. I had a presentation to work on in the afternoon in my hotel room before evening events. It was IMPOSSIBLE to do concentrate due to the construction work. There was constant drilling for 3 hours and banging around.
-The shower had hair in the tub and there was hair on the bathroom floor.
- NO HOT water in my shower.
- I went down to the front desk to ask to be moved to another room and the staff was RUDE and told me there were no other rooms and that I could check back later. I explained that IT IS THEIR RESPONSIBILITY to inform people of the construction during the reservation process versus showing up and finding out. I feel like the least thing the staff could have done is offered to call me on my cell or in my room when another room became available. I was paying $450 a night for the room, the least thing they could have done is acted like they appreciated their customers/guests.
- I woke up the next morning at 7 am to more banging from the construction. It could have at least waited until 8 am.
- I went down to the front desk and asked to be moved to a new room that had hot water, a clean bathroom/tub and a room away from construction. I had to wait a few hours to get this room.
- In my new room, the shower drain was not working properly so I was standing in over ankle deep water.
HORRIBLE experience, staff, hotel, food and I could go on. So bad, that my boss had a business trip the following week and had a reservation at this hotel. She cancelled it and will be staying some other place. I will NEVER stay at this property again unless they have some serious management changes and train their staff to be more courteous!
December 10, 2011
Rated 1 out of 5 by GreatExpectations Service is sadly lacking
Location is fabulous and the travel and tours representative was helpful. That is all there is to like about this Sheraton. It is one of the most expensive sheraton I have stayed in, but one with sadly lacking service. I cannot believe that your priority number 1 is guest satisfaction.
I had to call front desk for service. I called three times and each tme the phone rang till it went dead. The operator who transferred the call was indifferent and almost rude!
We stayed on club floor and used the club lounge. The lounge was crowded, dirty and the food serving were not very enticing.
The lobby was often crowded. Even as a platinum member we had to wait in line for about 20 mins to check in. Thre were lines for every service - concierge, travel and tours, checked baggage. Could you not put more people to reduce waiting time?
We had a room with a toilet that did not flush well. Surely housekeeping would have noticed it but did not report it.
December 14, 2011
Rated 1 out of 5 by Jimmy Location is the saving grace of this hotel
Where shall I start?
Booked four nights for our stay in NYC, to celebrate my dad's 75th birthday.
Requested the suite night upgrade months ago, when we checked in our room, without any upgrade at all!
Club lounge was super crowded and chaotic, feels like in a refugee camp during the labour day long weekend. People cutting lines and grab food right in front of you. Reflected that to hotel management, and basically was told that they were not about to do anything about it. You are hotel management, manage it!
Front desk never opened my files on their record so that we could get the internet access from our room. Called four times, and everytime, we got passed on to anther phone line, finally ended somewhere as a call centre in India.
And sure enough, the accounting department screwed up the bill and charged us $14.95 for the internet access that was supposed to be free for a platinum guest. So had to spent another 10-15 minutes waiting in line and sorted it out at the front desk.
So what else do I need to say?
Not recommend at all!
So we will definitely stay at another starwood hotel next time when we visit NYC.
September 7, 2012
Rated 5 out of 5 by Saled Week at Sheraton New York Times Square
We were overwhelmed with the courtesy and helpfulness of Jonahan Lomitola who sent a letter welcoming us a few days before we came. He made sure to send us champagne and chococlate covered strawberries to celebrate our 59th anniversary, and assisted us in allowing a late exit from the hotel.We were also impressed on our arriveal with Matthew who was at the desk and was most helpful.
We would definitiesly recommend this hotel hightly. Jonathan went out of his way to make this a memorable experience!!!
June 25, 2014
Rated 5 out of 5 by MeBlonde The Perfect Place
All my expectations were met and then some. Great outstanding service from the front and back desk, lobby people, cleaning staff, and Club room staff. Room was very clean and noise level in the halls was very low. Easy access to cabs, subway and walking distance to place we wanted to go. Would tell everyone to stay here.
June 13, 2014
Rated 5 out of 5 Excellent!
Great hotel in a fabulous location. The room is well appointed, comfortable, quiet, clean. Very nice amenities in the hotel, especially the guest business center. Easy in, easy out. Ultra comfortable bed and bedding. The double-blind window coverings ensured a dark room which was great. The floor was particularly quiet and maybe because we were on the 25th floor, we really didn't have any intrusion by the busy NY street noise. HIGHLY recommend the hotel and will return there again.
June 25, 2014
Rated 3 out of 5 by shahrazz Dont expect good service or SPG benifits
I have stayed at the hotel once a month for a average of 10 days a month. At no time do they recognize you as returning guest or offer you a welcome. They will never upgrade you stating they are always full. Yet I have been next to many other Platinum Members who do get upgrades. The staff at reception are the worst you will see in any Starwood hotel, there a few exceptions but sadly I always get the miserable ones. (this is a understatement how rude they can be)
Do managers help when you complain not all they don't communicate with one another. You end up telling the same story three times
The hotel will never give you the details of the General Manager as I would like him or her to be aware of the problems a regular guest has at his hotel.
October 5, 2013
Rated 1 out of 5 by Lotta This hotel was a disappointment
I am a SPG Platinum memeber, but was not treated as this:
- No upgrade with check-in
- No room at "SPG guest floor"
- Had to talk to management to get a room on the "SPG guest floor"
- No help with my luggage (2big, big bags)
- Called the VIP manager 5 times, always busy and never called back
- Always problem when logging on to internet - error message = "You are not a registered guest at this hotel". I can accept this once but when it happens every time I logged on.........and everytime I jad to talk to technical support
- Breakfast at the club = a big mess
no tables, no bagels, no youghurt etc, etc,
and the reason for this was that people after eating their breakfast also took 5 - 6 bagels and youghurt to go. No reaction from management.
September 7, 2012
Rated 2 out of 5 by PSS1 Off the street or Platinum member...I don't think they cared
Let me say that I am a big fan of the Starwood properties and have been a platinum member for several years. However, the disparity in of service received at the various properties needs focus. I might as well had walked in off the street and begged for a room at this hotel. First of all, upon checking in I was told there were no upgrades available and I would be required to stay on a low floor with zero view. Fine. Not a big deal. However, my floor was on a separate elevator bank than the lounge. So I had to travel all the way down and back up to go to the lounge. Not a huge deal, but you would think they could accommodate me on the same set of floors with a common elevator bank. Secondly, the TV did not work well in my room (the picture was fuzzy). I told the desk, but it was never fixed. In addition, my room was conveniently located near the elevator and across from the ice machine to make for a very noisy background and it looked like every room on the floor had a paper in front of their door in the morning except my room. The final kicker was when it started to rain and I had to run out for a meeting. I called guest services and the Concierge to get an umbrella. Apparently there was not a single umbrella in the hotel to lend to a platinum guest. Maybe someone should be sent out to buy a dozen for a rainy day. Good idea? None of these items are a big deal in the large scope of things, but this lack of small services is a far cry from the type of attention paid to valuable customers at other properties.
May 29, 2012
Rated 4 out of 5 by MaggieE1 My stay @ the Sheraton
I enjoyed my stay at the Sheraton, room & service were good.
One feed back that you need to take into consideration" the mattress on the king size bed was uncomfortable!" I strongly suggest you add a pillow top to it to make it more comfortable to sleep on.
June 27, 2014
Rated 5 out of 5 by JulieVP An Excellent Stay
Enjoyed a lovely stay at the Sheraton. I was attending a conference there. The conference organization was flawless and the hotel staff were both pleasant and efficient. Special thanks to hotel bar staff who not only found my glasses, but made the effort to track me down and return them to me. :)
June 27, 2014
Rated 2 out of 5 by JC33 Chaos and not a good stay for Platinum Members
There is always chaos checking into this massive property, but this stay was particularly bad. The standard rooms are barely adequate (not even glass glasses to drink from) and this is just not a great property. Nothing terrible, but the weakest Starwood property in Midtown.
June 27, 2014
Rated 4 out of 5 by lisa101 Business Travel
I like the hotel and its in a great location. Unfortunately my room was right next to the ice room and near all of the elevators and it was very noisy. Also I happened to have a noisy neighbor who came back one night with his family at 1:30 am in the morning; door was slammed multiple times and made my sleep challenging. Overall the hotel is great; it was the room I stayed.
June 26, 2014
Rated 1 out of 5 by Rjacot HORRIBLE
Thank you for letting me share my HORRIBLE experiences with the Sheraton Towers in Times Square. Upon walking into my first room on the 25 floor (after a long day at work) the FIRST thing I saw was BLOOD on the wall - BLOOD!. It was not a lot but JUST the fact that there was BLOOD on the wall completely freaked my out - AND grossed me out. I mean, if there is blood on the wall that NO ONE cleaned, then what else have they NOT cleaned. I get a second room. This room was still dirty - totally covered with food on the walls. Then to top it ALL off on my third (and last night) with the Sheraton, I had a HORRIBLE wake up at 11:30pm when security pounded on my door yelling "get up, who's in this room". Again I was SO freaked out. I didn't open the door but asked "why". All he said back was "call the front desk and tell them who's in the room". I was so confused because I had been in the room for two nights already. I called down and the front desk proceeded to tell me that my name 'wasn't' on a reservation' and therefore security was doing a check. WHY would they do this; a) at 11:30pm and WHY would they not have CALLED my room at an earlier time to verify!. Overall worst hotel experiences I've ever had. I will never stay there again and please know that I will be sharing this with my company who booked off the block of rooms.
December 4, 2011
Rated 1 out of 5 by MusicMan Terrible check in experience
After two flights and an extremely long day of work in NYC I arrived at The Sheraton to have 1000 kids and families running around the lobby and hallways of the hotels. I got on the Platinum Preferred line and there was 5 people in front of me (only one person working the check in desk). To the right of me on the regular line was 2 people working and about 8 people on line.
It took over 35 minutes before I event got up to the desk to check in....(The other line of 8 people was already was all done by the time I got up to the preferred counter). Then when the front desk person started to check me in they couldn't find me a room so they said hold on and ran to the back to talk to the manger. I turned around and looked at everyone else in line (also extremely upset about how long they has been waiting to check in and how understaffed this hotel was).
When the front desk person finally came out 10 minutes later I said....Is there a problem? He said they only had limited rooms left and that the manager had to assign them....(35 minutes in total I finally got my key)...I actually clocked this on my iphone because I hung up with my wife when I finally got to the desk.
I asked to speak with a manager and she said "Im sorry we are having problems tonight and were adjusting and gave me a nasty look"....Thats is....No offer of bonus check in points, no room upgrade, no we will send a bottle of wine to your room....no SPG Platinum acknowledgement! I stay in 100+ rooms a year, this was on my top 10 worst.....
AND TO ADD TO IT ALL....the whole night there were kids running through the hallways screaming and the walls to the hotel were paper thin.....
Not the best experience......For other business travelers out there, I know you know what I mean here....
July 13, 2012
Rated 2 out of 5 by LandedSPG My First impression: Terrible....but maybe not for you.
Here is the thing: this could have been a solid recommendation by me. However, it started off bad and didn't get better.
The positives are that generally speaking this is a decent priced hotel for how close it is to Time Square and Central Park. Also, note that the parking is not super expensive relatively speaking to what other hotels charge. And that's where the positives end.
As a PLAT member I did not get upgraded to even a better room not to mention a suit or anything! I know what the standard cop-out message by all hotel responses is: "it's based on availibility" and although that's true, more often than not if you argue long enough during check in, you get some kind of upgrade which only means that it's actually based on "who wants it more" instead of legit availibility. Whenever I have to argue for an upgrade as a PLAT I already can assume the kind of hotel I am dealing with. So when I didn't get upgraded, it was not too much of a surprise to find out the PLAT lounge was closed for the weekend. Now since last year they've gone 24 hours, but when I went there, it was closed.
So look, if the lounge is closed and I am not upgraded (and at the that time Internet was not FREE for PLAT's) what am I getting here for my loyalty? Nothing.
Maybe since 2010 things have changed for the better, but when I stayed here for three nights in a row it was not a great experience. I had used starpicks otherwise I would have gotten out of there on the first night, but when you pre-pay for a hotel booking that you've never stayed in before, you run the risk of getting stuck.
As a whole I recommend the place, barely. But be warned, there our better SPG alternatives all around you in NYC.
This hotel does not meet the category 5 standards and should be category 4.
December 7, 2011
Rated 5 out of 5 by Paul236 Great hotel, great location, well run facility
Very pleased with our stay at the Sheraton NY. We were just a hop and a jump away from Times Square, Central Park, and the metro stop right next to our hotel could take us anywhere in NYC quickly. We slept great, had great staff service, and enjoyed all the hotel had to offer. Would definitely stay again.
June 10, 2014