Rated 5 out of 5 by KimberlyJ Best Hotel in Boston
This hotel has everything you could possibly want or need. We stayed 5 nights and it was absolutely perfect. The Director of Front Office Operations, Alex, assisted with pre-stay details of our reservation. Mr. Lee, Front Desk Supervisor, checked us in. Both gentlemen were extremely helpful, polite and personable.
The room was very clean and spacious. We had a fabulous view of both the Charles River and Fenway park.
There were always plenty of taxis waiting outside the hotel if we needed to go somewhere outside of walking distance.
The Sheraton is within walking distance to Fenway park, tons of shopping and amazing restaurants. It also has a fantastic restaurant inside the hotel. We had dinner in the bar one night and room service for breakfast on the day we left. Everything was hot, quick and delicious.
I’ll definitely be back.
June 1, 2012
Rated 1 out of 5 by Jeremy1 this hotel staff was not helpful
I had an employee rate when I got there the front desk told me " I saw your rate but there is no confirmation of my reservation I called the person, he called and give the them the confirmation the say no he has to have a letter from his boss before they could accept it. it was $94/night and they decide to charge me $239.20/night they don't give point on my spg it was my wedding day I say ok whatever it was very disappointed that day
January 8, 2013
Rated 2 out of 5 by BT12 Tired Looking Hotel, Deceptive Parking Prices
I stayed here for one night for a conference. When we went to park, the rates stated $23 per day. We stayed slightly over 24 hours and were required to pay $75. As if this weren't enough, the paint in our bathroom ceiling was peeling, the shower had moldy grout, and the walls hadn't been cleaned of scuff marks. It was quite a disappointment.
December 18, 2013
Rated 5 out of 5 by charlene1356 great hotel
This is a great hotel. In a perfect location. staff is terrific.
January 27, 2014
Rated 5 out of 5 by Steve1855 Great stay
The room we had was overlooking the river. Could not have asked for a better location. The hotel has a walkway to the mall and the train. So happy there is a pool. The staff really were wonderful. Thank you to the great desk staff. Anna is a pleasure to work with.
December 18, 2013
Rated 5 out of 5 by arcadia The Sheraton Boston Hotel is the Place to Stay!
The Sheraton Boston Hotel was my home base while attending appointments at Dana Farber. From the moment I walked in the lobby until the moment I departed, I experienced flawless service in a grand setting. The staff were eager to please, and the room was spacious yet cozy. I will definitely stay at the Sheraton Boston Hotel whenever I return.
October 23, 2011
Rated 3 out of 5 by cater2me Experience
I checked into my room and found a dirty washcloth in the bathroom, no clock and fan/AC didn't work well at the beginning.
Room is very small - like NY hotels. I was actually surprised. However, I was at a conference at the hotel and adjacent convention center, so the location was ideal.
Staff aren't too welcoming. Housekeeping broke through the DND a couple of times I was in the room. Houskeepers were yelling at each other down the hallways, making it difficult to sleep in one morning and work on other occasions.
January 16, 2014
Rated 2 out of 5 by JohnG30 At least most of the staff is polite
I had reserved a deluxe room on the SPG website for our trip to boston. I received the confirmation and when I checked in there was no mention of any issues. upon going up to our room i noticed they had put us in a standard room. When I called guest services they explained that this happened due to renovations in the other tower. This is the first time i have ever been downgraded when what I reserved was not available. When i asked about the rate difference the representative said "well its only $10 a night, i can credit you the difference if you'd like". The thing that annoyed me the most was that not only was I allowed to reserve what was not available, but the hotel did not even acknowledge the problem until i called them on it, and then they made it seem like it was no big deal. Also, all 3 nights we stayed the room next door had the alarm go off at 730 AM and not stop until I called the desk.
January 21, 2014
Rated 5 out of 5 by Hollie157 Wonderful Staff & Location
The staff at this hotel went above and beyond to make our stay enjoyable. Tara checked us in and gave us a complimentary upgrade when she found out we were there celebrating a birthday. It was also a great location, with quick access to shopping and restaurants. By far the best stay I've had in Boston yet.
January 26, 2013
Rated 5 out of 5 by Gene Excellent location for shopping, dining & conventions
Fantastic location with an excellent ambience. My only disappointments were that there was no coffee maker in the room when I checked in. It took 4 phone calls to get one an hour and a half later. The sink in the bathroom was extremely slow in draining - - badly in need of some 'draino' !! Bathroom is awfully small and I understand they are larger in another tower - - where is that? There were two used 'contact lens' on the floor when I arrived - and I don't wear contact lens - so they were not mine. So this means that the maid didn't vacuum the floor from the previous occupant. All-in-all - - my stay was excellent and I would stay again and highly recomment it to others.
May 3, 2012
Rated 2 out of 5 by overlandsolo Tired room; disappointing service
I spent two nights in early October, 2013. While the location is good, my room needs a makeover and the service was disappointing. Three times I tried to get assistance in the lobby, either at the concierge desk or front desk, and the sites were either vacant or lines were long. (I did successfully get a map at the concierge desk.) Twice I tried to get a cab at the entry. Once was a long wait (for the bellman to arrive, and then for the cab to arrive). The second time I simply whistled for my own cab. Sheratons used to be my staple lodging, but the excellence and value have disappeared.
October 13, 2013
Rated 1 out of 5 by Stormy65 I would not return
My husband and I travel a lot
We had booked 2 months in advance and we got a horrible room by the elevator and ice maker.
no alarm clock
Complained they could not change our room
Pink tile in bathroom had mold on grout
March 22, 2013
Rated 5 out of 5 by BostonRunner Like a winter resort in the heart of Boston
Tired of the cold weather? How about being able to shop, go to theater, travel throughout downtown Boston, great restaurants and shops and never have to to outside? The Sheraton "campus" provides all that and rooms with great views of Boston, the Charles River, over into Cambridge. On a clear day you can see the mountains to the west.
January 20, 2014
Rated 2 out of 5 by cathyability HORRIBLE EXPERIENCE
We secured five rooms for five nights and from the start had issues. The woman next door to us flooded her room and the hallway. We had to switch to another room on a different floor. We had no power in our room due to flood. The "upgrade" that was promised over the phone was worthless. The key did not work in the room with free breakfast and happy hour. The happy hour was not free, you pay for drinks and food was terrible. The gift shop was always closed. The Starbucks is understaffed and the restaurant was expensive and just average. All together a terrible experience. Will never stay there again.
September 11, 2012
Rated 2 out of 5 by JohnDoe6 No Heater!
My room sat at around 62-65 degrees at night. After the first night I asked the staff to take a look at the heater in my room and was told that the heater would not be turned on until the end of October. The staff was curtious and did provide extra blankets but unfortunately that was not enough. I will not return to this location. For the price of the room I shouldn't have to freeze all night.
I have stayed at Starwood Hotels all over the world and must say I have never encountered this issue at any other location but perhaps I just don't travel to that many cold cities.
October 7, 2013
Rated 4 out of 5 by MCCBoston Great location!
Great location, especially in winter. But, room could have been a bit larger.
January 22, 2014
Rated 5 out of 5 by ExMarrGSO The best Starwood Property in Boston!
Location, location, location!! If that's not enough, the staff is superb, excellent pool/fitness area and you can go easily to Cambridge, the South End, the North End, Back Bay, Kenmore Square or just take the "T" anywhere. The Dining and Shopping just outside the Hotel is fantastic enough that you may not get to the other areas of Boston! The Guest Rooms are newly appointed with excellent views of the Charles River as well as a fabulous Club Level on the Top Floor. If you are in Boston for any reason, this Starwood Hotel is a sure bet!!
January 9, 2014
Rated 4 out of 5 by Loey16 This hotel is in a great location
I had a nice Jr. Suite with beautiful views of the river. I wish they positioned the desk in the room at the window so that I could enjoy the views while I worked. The desk was in an alcove in the corner. The bathroom was also very small. The bed was very comfortable. I had concierge access and noticed that the breakfast was exactly the same every morning. I think they should mix it up a bit. Over all my stay was excellent
January 16, 2014
Rated 1 out of 5 by Nick2013 Unacceptable Wait Times
At least employees were friendly when you were actually able to talk to one. However, service was non-existent. Lines were beyond unacceptable. All hotel services were ridiculously understaffed. I waited almost 30 minutes to check in - then upon arriving at my room, it hadn't even been cleaned. I complained and did receive a different room.
Throughout the entire stay, every time I walked through the lobby, there were always many guests waiting in line (normally 10+ guests and only 1 person working the desk). Phones were constantly ringing in the lobby, going completely unanswered.
I never received my bill prior to checkout as expected. So, I went to the lobby to get a copy. I unsuccessfully waited in line for 10+ minutes to receive my bill (the line was 10+ people) and the line never moved as the same initial person was still being served (once again only 1 person working the desk) so I gave up, dropped my keys in the box, and hoped I wouldn't be randomly overcharged for anything. I then went to have my luggage stored by the Bell captain. I waited 15 minutes before even seeing an employee along with the 20+ other people waiting. There were also 30+ pieces of luggage just sitting in the middle of the lobby. I saw people walk up and walk off with luggage (not sure if it was theirs and they gave up waiting or if they decided to steal some - the hotel wouldn't know either way because there was no one around). At the end of the day, I had to wait another 15-20 minutes to get my luggage back.
I really wanted to complain to someone in person, but I was unwilling to wait over an hour to complain about having to wait an unacceptable amount of time. One could argue (poorly) that due to the Biomaterials Meeting as well as local Marathon events that the hotel was going to be busy. I could have predicted that as well and if it looked like the hotel was making a reasonable effort, I would have understood having worked in the restaurant / hotel industry while younger. But having 1-2 employees working the desk checking in / checking out guests for a hotel of 1200+ rooms is not only poor planning, but poor management, service, and completely unacceptable for a 4* hotel.
April 16, 2013
Rated 2 out of 5 by dj70 not up to Sheraton's usual standards
We have been satisfied guests at this Sheraton many times over the past 8 years. This time was not up to our expectations. 1. there was not enough staff at check-in to handle a busy weekend: only1 clerk for regular line/he had same customer for 20 minutes and line kept getting longer, 2 clerks for gold/platinum, which we were not, but went to that line out of desperation. 2. AC on automatic kept getting colder and colder. We were told to move floor lamp, but that did not solve problem. We didn't call back because it was middle of the night and next day we were too busy. We just shut it off. 3. Room was near elevator and noisy, not quiet location as requested in reservation. 4. Elevators took long time to come. Positive: good view.
September 3, 2013
Rated 4 out of 5 by None5555555 Check out
The hotel was great - the only issue was at checkout - I left at 4:15 am and the front desk person was not overly friendly
January 18, 2014
Rated 5 out of 5 by conferenceattendee46 Pleasant Experience
I stayed at this hotel for business. The service was fantastic. Everyone I spoke with (desk clerks, concierge, bell hops, and housekeeping) was courteous and helpful. Service was efficient as well. Overall a very nice stay.
November 25, 2013
Rated 4 out of 5 by pcmaplanner Lovely experience!
Lovely hotel and excellent staff! I might suggest a full length mirror in each room,,,
The staff is excellent and the location is wonderful for conferences connected to the Hynes and guests seeking a wonderful downtown/Back Bay Boston experience
January 16, 2014
Rated 5 out of 5 by Jimmy A wonderful stay!
This is the first time dad and I visited Boston. The stay at Sheraton was great!
We got upgraded to a spacious suite with a wonderful high floor view to the river and MIT campus.
The location is great, you can walk to subway which can get you around or to/from Logan airport.
The club lounge was spacious and food selection was wonderful. Staff there was very helpful and diligent in terms of getting things straightened out.
We checked in very smoothly and quickly. The front desk lady was very pleasant and helpful.
A great stay and highly recommend!
August 1, 2013
Rated 5 out of 5 by iamgrdn This hotel is convenient to everything
I was in Boston for a conference, and the Sheraton Boston Hotel was conveniently located near the Hynes Convention Center and public transportation, which made getting around Boston easy and convenient.
November 25, 2013
Rated 3 out of 5 by BLFe For the rate I paid, I expect better TV
The TV had few channel choices, no guide, and it took 10 minutes to scroll through.
For what I paid per night, I would expect better.
November 27, 2013
Rated 4 out of 5 by bigmike Good hotel, be ready to wait in line to check in/out
The hotel was ok based on the Sheraton brand. The lines to check in/out are long and I still don't understand why. Give someone a key , get their credit and send them away. There was not Platinum line :(. Also There was a huge conference in the hotel and they took over the lobby. They should have told me that before. Just to get to the elevators was chaos.
January 13, 2014
Rated 4 out of 5 by ABL2013 Overall great, luggage storage employees need improvement
My husband and I attended a conference at the Hynes center and stayed at the Sheraton. It was my second visit to the Sheraton. Overall, features of this hotel are great and most of the employees are a pleasure to interact with. However, our last visit was less enjoyable. On Monday Dec. 2, after we checked out, we were told we could store our luggage with the luggage porters. We did so, and we were told we could return at any time. We returned before dinner to access a change of clothes after the conference. One of the porters, Antonio, was extremely rude to both my husband and I. Instead of accessing our luggage for us, as is standard in most hotels, he brought us to the back storage room. He rushed us along and warned us that we were were being video recorded and he asked us to "smile for the camera" which was downright creepy. When we returned to return the clothing items we had changed out of, he appeared visibly agitated that we had returned and very rudely spoke about us to another employee, complaining that this was our second visit. He once again brought us to the back room instead of retrieving our luggage for us. Antonio repeatedly told us that he was very busy and we would have to hurry, although on multiple occasions I observed him casually chatting with other employees about non work-related items. After, he warned us that this would be the last time we could access our luggage before we left. We have never been treated so poorly by a hotel employee, and we were absolutely appalled by his brash and rude behavior. Quite frankly, Antonio should not function in a role that involves direct interactions with guests.
Despite this experience, our stay was pleasant overall. Our room was clean, the fitness center was great, and the proximity to our conference at the Hynes center was extremely convenient. The rest of the employees were a pleasure to interact with and very friendly.
December 4, 2013
Rated 4 out of 5 by BMM250 This hotel is great for convetions
Great meeting space with great flow and covienient to the Hynes Center
January 16, 2014
Rated 2 out of 5 by Biztravel2 This hotel has a great location
Attached to the Hynes Convention center, and minutes from Newbury street, the hotel, once renovated, will be a great place to stay.
January 15, 2014