Rated 4 out of 5 by DeltaGirl5 Conference
Great proximity to convention!
July 15, 2014
Rated 4 out of 5 by Mariam78 Conference Stay
The hotel was clean, safe and the staff provided exception service. Any questions I had were answered immediately and with courtesy. Great customer service.
July 14, 2014
Rated 5 out of 5 by scipio5 Great Hotel
We had a wonderful stay at the hotel during our regional conference. The hotel staff, including the wait staff at Jimmy V's, were very accomodating and the location was superb!
July 14, 2014
Rated 3 out of 5 by Onatrip Lots of confusion
Parking situation is not good. Neither is check in. No one to aid in the garage vouchers when you pull up around the back makes traffic jams and a dangerous situation. Having to park, then go in, then go back out to car to get luggage is too much of a process when you can't leave your car in the roundabout. Staff was not friendly and quite dismissive. Cleaning staff was very nice, but our room had a funny smell. Also when I made the reservation I was not able to remove the deposit from the original credit card I used to place the hold even though I was told that I would.
October 2, 2012
Rated 5 out of 5 by DST2014 This hotel has a great staff
The staff greeted you each time you entered and wherever they saw you throughout the hotel. Front desk very accommodating.
July 14, 2014
Rated 5 out of 5 by MzToo Raliegh
it was easy to find and conveniet to restaurants
July 14, 2014
Rated 3 out of 5 by KingTut Needs work
Room 1328: At first glance, everything seemed to be fine. But, when I started taking my shower, I noticed a yellow stain on the bottom of the tub near the drain. I turned around and then noticed discoloration of the grout lines along the back corner of the surround. As I was drying off, I notice the paint was peeling from the inside bottom of the bathroom door. And, the exhaust fan was noisy and only marginally effective. Finally, for the first time in my life of many hotel stays, my wife and I got stuck in the elevator.
August 14, 2012
Rated 2 out of 5 by ABCherry Surprised
Sorry to be negative but I would appreciate this feedback if it was my business:
Difficult time additional night to reservation
Told we could switch credit card charges to my husbands card at check out...were not able to do that.
Room needed vacuuming..sat on floor with grandson and got up full of lent...
Service and quality of food at Jimmy V's was not good Sunday am...
Valets were not at front door at check in...standing inside..,.did not open door for me with all that luggage in my hands...no valet parking...very inconvenient check in upstairs from arrival area...just not a good set up...just overall disappointed...will not stay there again.
September 16, 2013
Rated 5 out of 5 Excellent room and service...thank you!
Thanks so much! The beds are sooo comfy! Thanks! the room service attendant, Lawrence, very nice! Also Faye(? was that her name?) the coffee shop attendant is such a gem! I was delighted to hear that you're building a coffee shop and she will be there :) she was beaming with pride. You should be too...she's an excellent ambassador for your hotel and puts a great face on the Sheraton and your service. I'm so glad to have gotten to meet her. Keep her happy and with you, she's a true gem!
April 24, 2013
Rated 4 out of 5 by rmcalexander Great Experience
We enjoyed our stay. In town for the animazement convention. Hotel is located directly across from the Raleigh Convention Center. All we had to do was walk across the street. Great restaurants w/in short walking distance and parking was also across the street. We didn't have to move our vehicle till we were leaving. Nice room, looking forward to 2015 event. Hubby already said we will absolutely stay @ this hotel again.
May 29, 2014
Rated 4 out of 5 by Connection Grant Manager
Hotel was nice and lobby area was clean. Room was dusty and carpet was badly sod. Vent in bathroom was completely matted in dust. Customer services could use some help except for front desk staff.
July 8, 2014
Rated 5 out of 5 by RaleighGuest Return visitor
The staff here is great. The room was very comfortable and clean. Great food and service.
I come to Raleigh once a month on business and plan to stay at this hotel each time.
June 5, 2014
Rated 4 out of 5 by travelingdoc42 Convenient to Conference Center….Staff could be more Knowledgeable
This is an average, older Sheraton( which means it’s a pretty good hotel) with comfortable beds and free WI-FI on main floor…and very convenient to conference center (across the street) and lots of restaurants. It is fairly far from main malls and museums and staff did not seem to be much help finding transportation to them other than suggesting the very expensive taxis. Taxi charge about $40 to $50 to go nearby airport and same rate structure (or worse?)in town. My wife accidently found that there was inexpensive public bus transportation to almost everything….and the staff did not seem to know or recommend this. My Starwood elite credits seemed to be confused( they promised bonus points and gave none), but this may not have been the hotel’s fault ( and may yet be credited properly) and they did upgrade us to club floor room.
April 5, 2012
Rated 2 out of 5 by Disappointed762 Hotel Maintenance Service
The sink in the room's bathroom had a back-up/clog and would not empty. The room's AC needed an adjustment as thermostat had to be set on 65 degrees in order to cool room. The room always seemed "stuffy" and humid. The hotel was notified about each of these complaints after the first night stay and did not address either of them. The clerk at the front desk was also notified of the room situation at checkout when he asked...."how was your stay."
April 2, 2012
Rated 3 out of 5 by Chris73 Clean, but Average
Stayed at the Sheraton downtown overnight for a function I was attending. I'm a resident of the Triangle, but didn't want to drive home late at night. I was not impressed with the staff at all. Front desk was snarky. Club level lounge was below average in terms of food, refreshments, size and atmosphere. Location was convenient and the room was clean, but small. I would not jump at another chance to stay at this location.
May 18, 2012
Rated 5 out of 5 by Bev62 Great location downtown
We enjoy going to Raleigh for a night out and staying at this location. The staff is wonderful and friendly. Unfortunately there was a soccer team of young girls slamming doors and laughing/talking loudly until about 3am on our hall. It would be nice if the fan in the rooms was louder to drown out the noises outside (train, disrespectful guests, police sirens, etc.). Maybe they should provide sound machines?
August 22, 2012
Rated 2 out of 5 by SPGFlyGuy Very disappointing experience
No internet was available until the evening and no alternative offered. Turns out my room had water damage that gave it a bad must/ mold smell along with 2 dead cockroaches in the bathroom. Also the walls were warped. If you get coffee in the Club Room the concierge advises you to microwave it for warmth as they have no way to keep fresh coffee warm. Small gym smelled from the pool chlorine next door
August 3, 2012
Rated 4 out of 5 by UncleA Sheraton downtown Raleigh
Staff well trained & facility is clean. However, I have stayed at this hotel several years in the summer & the room temperature is uncontrollable. You can set the thermostat at 78 & freeze during the day or 70 at night and burn up. Apparently there are issues with the AC design. I have mentioned at each stay (conference) & the staff & engineering have not been able to correct.
August 5, 2012
Rated 2 out of 5 by Disappointed11 Noisy!
We stayed in a room on the side where the lobby is and then there's another office building. It forms a sound tunnel so that one can hear specific conversations of people on the ground below even 7 floors up. Clanging, traffic, hallway noises. No sleep! Staff not helpful. We had difficulty even knowing how to use the elevator and where the restaurant is. Would not recommend.
November 8, 2011
Rated 2 out of 5 by Brian86 Disappointed
My family and I were attending a wedding in Raleigh and decided to turn it into our first family vacation and do it in style. Staying at a Sheraton seemed to be a good start. The staff was very friendly, helpful and professional and the 1st and 2nd floor of the hotel are nice. The rooms are an absolute disappointment and over-priced. We had to have the exhaust fan fixed, the windows are cloudy and didn't seal properly so they leaked air and water. The carpet needs to be professionaly cleaned. The window ledge had water damage and we had to keep our 1 yr old from picking at it and eating the paint. After we checked in, we found out that you will be nickle and dimed to death. All of these are indicators that this hotel has seen it's best days behind it and is headed downhill. The other hotel we stayed at, for a cheaper price, was far better than this hotel. I feel bad for the hard working staff at this location.
August 1, 2012
Rated 3 out of 5 by disillusioned Paying for wireless?
I did enjoy my stay at the Sheraton overall. However, I was very surprised to discover that there was a charge for using wireless. When I called the front desk to inquire about the wireless service, I was given a group code for logging into the wireless. When I tried to use the code, it did not work. And when I checked out in the morning, I was charged the $10 fee.
In addition, I took a technology-based workshop at the conference I attended at the Sheraton, and the participants were not actually allowed to use technology because of the added wireless charges. It is not reasonable to charge for wireless services.
October 7, 2013
Rated 1 out of 5 by MikeUNL82 Get it together!
I'll never stay at a Sheraton again. I used the Sheraton for a recent wedding and although the groom had a wedding block for three days, I only got the discounted rate for two even after talking to Sheraton beforehand to confirm. In addition, I asked to add someone to my reservation so they could get an extra pair of keys. I confirmed this with the front desk and when the second person arrived, he was told he wasn't on the reservation.
The cherry on top was that they lost my suit! They put all of the wedding party suits in their back room with another wedding party and the suits got mixed up and mine got lost.
September 9, 2013
Rated 4 out of 5 by GiraffieGirl Overall a great place to stay, but would not recommend Jimmy V's
The Sheraton is a lovely hotel with a welcoming, friendly and helpful staff. The room was wonderful, the bed comfortable and the amenities were perfect for my needs. I was there for a conference and the rooms were excellent and staff was very professional and helpful in bringing in a shipment and sending it out again.
I realize that the restaurant is probably contracted and not part of the Sheraton hotel, but I would urge them to step it up. I had room service the first evening and it was good. However, when I visited the restaurant for breakfast and then lunch, I was very disappointed in the service and the quality of the food. Very slow, very inattentive and very mediocre.
October 7, 2013
Rated 2 out of 5 by Traveler1980 Sorry I stayed here.
The staff was wonderful except one front desk person. The room was dirty and expensive. The hotel was loud because of the ambulance station that is located next door. The halls were noisy most of the night because of the running and screaming of other guest.
July 2, 2014
Rated 2 out of 5 by L0514 Did not meet expectations.
First we reserve a rollaway bed 2 months ahead of time and when we arrived it was given to somebody else and nothing was available. The room was noisy you could hear the water in pipes through the wall. The room was dusty; and when we are in the room the cleaning lady opened our room saying she needs to clean because the room is noted dirty well it was dusty. No sheets were available when we requested extras . We were also billed for the rollaway bed we did not get; thank God we checked the bill.
June 25, 2014
Rated 5 out of 5 by BobW Great stay, warm staff
Great stay, warm staff. Terrific SPG recognition--upgraded to fantastic suite with nice view. Front office head Christine did everything to make us feel welcomed.
May 20, 2013
Rated 5 out of 5 by Gr8fulGrll Comfort, quality & location!!
We stayed at this hotel for the first time over the weekend after seeing a concert at the Red Hat Amphitheater. Very nice facility with comfy beds and walking distance. We parked our car and forgot about it. Very friendly staff each time we were greeted. I highly recommend staying here!
July 1, 2014
Rated 5 out of 5 by Triplejoy Outstanding!
Great product - great service! Would highly recommend! Thank you.
May 16, 2013
Rated 3 out of 5 by jeffst No valet for a downtown hotel
I just stayed last night and must that I was very disappointed that you did not have valet service. I got in late (11pm) and had to leave my car out front, walk upstairs to check in, walk downstairs and drive car around the block to park in a structure and then go up to room. Very disappointing.
May 15, 2014
Rated 2 out of 5 by Rdd8802 Food & Beverage
I must say the hotel was centrally located for our weekend needs and the service in the hotel was good! However, The room left me with a dirty feeling.. Mold/dirty grout in the bathroom! The Sunday breakfast was horrible! I'm am considering notifying the local Heath department on this experience! Employees handing ready to eat food with their bare hands after rubbing their nose and dirty aprons! Food on the buffet cold, dry and very low quality (this is a management issue). I bought the cold food to their attention...NO ONE even checked the temperature of the food! The waiter told the manager and he walked way!!! We had almost beg for the waiter to bring coffee, cream, syrup and he did we have a hard time getting refills! Either there is a lack of training or poor management. Our party of 12 walked away from this location rather dissatisfied! The dining experience was unacceptable. One other thing..If your Restaurant is going to offer a Sunday Buffet..then you should do it right..offer cooked to order eggs/omelets etc. another poor management decision. No memories created here!
June 30, 2014