Rated 3.6 out of 5 by 217
reviewers.
Rated 5 out of 5 by BobandPat Great stay, warm staff
Great stay, warm staff. Terrific SPG recognition--upgraded to fantastic suite with nice view. Front office head Christine did everything to make us feel welcomed.
May 20, 2013
Rated 5 out of 5 by Triplejoy Outstanding!
Great product - great service! Would highly recommend! Thank you.
May 16, 2013
Rated 1 out of 5 by Travelbug Dissappointed
Very disappointed in this hotel. Air conditioning was not working. Staff was aware but did not inform guest when checking in. We were there to attend a wedding and found it very uncomfortable both for sleeping and getting ready for the event.
May 20, 2013
Rated 4 out of 5 by FarragutRoad Nice hotel, convenient to downtown
This hotel is located at the heart of downtown Raleigh and is convenient to many restaurants and local attractions. The room and conference facilities were nice, and the staff was helpful. One major disappointment was that there was no free wifi anywhere in the hotel except for preferred members. Also, there were only two bath towels in the room; would have been nice to have a few more for a multi-day stay since we really didn't need the room attended to in other ways. The hotel breakfasts were disappointing, and the on site restaurant and convenience store were closed during our stay. Banquet food for the event we attended was good.
May 6, 2013
Rated 4 out of 5 by mamalube Staff fantastic
Your staff was the best I have ever experienced in ANY hotel stay in my life. The only downside to our stay was that the bar and restrurant were closed for renovation, and the small convenience store was not open on Saturday, when I desperately needed it to be!
May 13, 2013
Rated 5 out of 5 by Claymate Sheraton Raleigh Hotel
The location is perfect for the downtown Raleigh area. We were attending a play at the NC theater and it was just a couple of blocks away. The hotel is in the middle of dong some new renovations and should be even better soon. They serve a complimentary hot breakfast in the mornings too. The staff was very friendly and helpful.
May 12, 2013
Rated 4 out of 5 by MeanOldMom8 Amazing Staff!!! Don't let the hotel renovations make you miss out on a great stay!
From the registration staff to the bellmen to housekeepers, everyone was friendly, helpful, and courteous. Both Kevin, Paula, and another young man who helped us with checking out on Sunday, were especially wonderful to us. Paula was the 6th floor housekeeper and Kevin was the bellman that helped us with our luggage when we checked in on Friday. Since the floors with guest rooms are only accessible by using a card key, we felt very safe. An additional benefit of being in the center of Raleigh is that there were a variety of restaurants and weekend events right outside of the hotel.
May 6, 2013
Rated 4 out of 5 by mac60 Lobby and rooms well maintained
Was not told at time the reservation was made that restuarant was closed for remodeling. A staff member was asleep at the lobby counter (very early morning).
May 12, 2013