Rated 2 out of 5 by Disappointed11 Noisy!
We stayed in a room on the side where the lobby is and then there's another office building. It forms a sound tunnel so that one can hear specific conversations of people on the ground below even 7 floors up. Clanging, traffic, hallway noises. No sleep! Staff not helpful. We had difficulty even knowing how to use the elevator and where the restaurant is. Would not recommend.
November 8, 2011
Rated 2 out of 5 by Brian86 Disappointed
My family and I were attending a wedding in Raleigh and decided to turn it into our first family vacation and do it in style. Staying at a Sheraton seemed to be a good start. The staff was very friendly, helpful and professional and the 1st and 2nd floor of the hotel are nice. The rooms are an absolute disappointment and over-priced. We had to have the exhaust fan fixed, the windows are cloudy and didn't seal properly so they leaked air and water. The carpet needs to be professionaly cleaned. The window ledge had water damage and we had to keep our 1 yr old from picking at it and eating the paint. After we checked in, we found out that you will be nickle and dimed to death. All of these are indicators that this hotel has seen it's best days behind it and is headed downhill. The other hotel we stayed at, for a cheaper price, was far better than this hotel. I feel bad for the hard working staff at this location.
August 1, 2012
Rated 3 out of 5 by disillusioned Paying for wireless?
I did enjoy my stay at the Sheraton overall. However, I was very surprised to discover that there was a charge for using wireless. When I called the front desk to inquire about the wireless service, I was given a group code for logging into the wireless. When I tried to use the code, it did not work. And when I checked out in the morning, I was charged the $10 fee.
In addition, I took a technology-based workshop at the conference I attended at the Sheraton, and the participants were not actually allowed to use technology because of the added wireless charges. It is not reasonable to charge for wireless services.
October 7, 2013
Rated 4 out of 5 by Cjsea45 Putting forth good effort - needs remodel
Positives - staff was super freindly and responsive. Bedding and linens are comfortable. Breakfast in the 17th floor club room was good. Negatives - plumbling was not working properly first night but was fixed promptly. Each night I tried to go to the 17th Club floor there was no one there serving wine. Also it would be nice to have ice available when the drinks are not cold.
May 24, 2014
Rated 1 out of 5 by MikeUNL82 Get it together!
I'll never stay at a Sheraton again. I used the Sheraton for a recent wedding and although the groom had a wedding block for three days, I only got the discounted rate for two even after talking to Sheraton beforehand to confirm. In addition, I asked to add someone to my reservation so they could get an extra pair of keys. I confirmed this with the front desk and when the second person arrived, he was told he wasn't on the reservation.
The cherry on top was that they lost my suit! They put all of the wedding party suits in their back room with another wedding party and the suits got mixed up and mine got lost.
September 9, 2013
Rated 4 out of 5 by GiraffieGirl Overall a great place to stay, but would not recommend Jimmy V's
The Sheraton is a lovely hotel with a welcoming, friendly and helpful staff. The room was wonderful, the bed comfortable and the amenities were perfect for my needs. I was there for a conference and the rooms were excellent and staff was very professional and helpful in bringing in a shipment and sending it out again.
I realize that the restaurant is probably contracted and not part of the Sheraton hotel, but I would urge them to step it up. I had room service the first evening and it was good. However, when I visited the restaurant for breakfast and then lunch, I was very disappointed in the service and the quality of the food. Very slow, very inattentive and very mediocre.
October 7, 2013
Rated 5 out of 5 by BobW Great stay, warm staff
Great stay, warm staff. Terrific SPG recognition--upgraded to fantastic suite with nice view. Front office head Christine did everything to make us feel welcomed.
May 20, 2013
Rated 5 out of 5 by Limar73 Very friendly staff
Staff was very attentive to our needs. We asked for extra towels and they were brought w/in 5 min. Room was clean.
April 16, 2014
Rated 5 out of 5 by Triplejoy Outstanding!
Great product - great service! Would highly recommend! Thank you.
May 16, 2013
Rated 5 out of 5 by CPAMike GREAT STAY !
Was recognized and upgraded at no charge to club facilities. Hotel was crowded with convention and prom kids, but never noisy or inconvenient. Hotel staff were excellent and recommended that we attend a nearby art fair. They had excellent local references etc. Great - would definitely stay again. Club room was nice and had all the amenities of the NYC Sheratons....
May 20, 2014
Rated 4 out of 5 by BigMike1972 Additional charge of $44.17?
I have one major complaint. I reviewed my bill and room charge total. Later, I went online to look at my credit card statement for the room, it shows an upcharged difference of $44.17. I called about it and was told that this $44.17 is an "incidental charge" that is pending and will come off if everything checks out. No other hotel chains add this on as a "pending charge." I will not stay here again solely for this shady reason. Very unprofessional. I question this business practice as very unprofessional. Why $44.17? That is an odd amount and makes no sense. SHADY. Scam? Maybe.
September 12, 2013
Rated 2 out of 5 by artb84 Hotel needs work
We stayed at the Sheraton in Raleigh NC. for 2 nights. Very disappointed for the price. I know the price is related to the great location downtown, but the there is a much better hotel 1 block away.
We are on our way home this morning feeling exhausted. Our bed was horrible and the air conditioning wasn't working right. We were gone all day on Monday and housekeeping didn't come until we got back to change for dinner. We just asked for another coffee set-up for morning.
The hotel needs updating, not just a coat of paint. The elevator shook while moving and the plug fell out of the wall in our room.
We had a wonderful visit to Raleigh as a short get-away and it is sad that we are leaving feeling like we do.
October 8, 2013
Rated 3 out of 5 by Dedyva Nice Hotel
This hotel is very nice, the beds and pillows were good too. I was dis-appointed that there was not a microwave or fridge in the room. I also thought the morning cafe should have stayed open until the evening for small refreshments, since there was only on other restaurant on the premises.
May 20, 2014
Rated 5 out of 5 by Betty612 Hotel has great features and a great location
I arrived at the Sheraton during a rain storm as soon as my car pull up hotel staff was there to help me. All the staff I interacted with was extremely courteous. The facilities was open and welcoming. The location of the hotel is easily accessible to restaurants and entertainment.
May 19, 2014
Rated 3 out of 5 by Mary6513 No hot water and TV was inoperable
This was my first stay at the Sheraton Hotel in Raleigh. I must say that the gentlemen that was helping with the baggage that evening was most helpful.
The problems I had was with my room. The TV was inoperable and an engineer had to be called. I called guest services and the telephone rang about 20 times before I finally gave up and just went downstairs to the desk. It still took an hour before someone came up the check on the TV. The last straw was when I was ready to take a shower and there was NO HOT WATER!
I was told that my account would be credited with additional points for my trouble, but I've yet to have anything credited to my account.
The rooms are nice, but I doubt that I would stay at this property again.
August 15, 2013
Rated 5 out of 5 by LadyClem Brittany at Front Desk
As I was checking in, I spoke with Brittany at Front Desk and was telling her how I have always wanted to stay at this particular Sheraton - it was my birthday weekend and I felt it was time. Later that night with room service, I found she had let them know it was my birthday and a box of complimentary truffles and wine was delivered. I felt extremely touched and that simple act has made me a loyal customer due to the special touch of the front desk. Being treated special encourages me to come here more often when I need to get away and just relax. I loved that the room service was from the restaurant: Jimmy V's restaurant, the bed was ultra comfortable, and the indoor pool closing late made me enjoy my stay vacation. I plan to be back next month!
December 19, 2013
Rated 4 out of 5 by Ian95 Excellent staff, location, room, conference facilities need investment
The staff were superb - very courteous and responsive. Front desk picked up phone right away and addressed me by first name. Concierge staff very polite and proactive in offering to help. Food and service for conference dining was excellent. Restaurant also excellent - unexpectedly good for a 'hotel' restaurant. Housekeeping staff also very friendly and polite but perhaps a bit shortstaffed? Some corners of bathroom were missed. But areas that wee cleaned were very well done.
The one major, major flaw was the WiFi. It's really not unacceptable for a conference venue to have Wifi fail.
Facilities would have been rated excellent but for the WiFi.
March 28, 2014
Rated 2 out of 5 by Snowmaker Tired hotel
This is one of the few SPG properties I dread staying at. I only do it as my company insists on SPG locations and have stayed here several (9 nights) times. Facilities needs improvement. Poorly lit with circa 1970's decor. Front of house staff are pleasant and smiling. Everyone says "hello".
As a platinum member, I do have the privilege of having access to the Club Lounge in the morning. The "hostess" stays behind her desk 95% of the time, all the while letting housekeeping come in and grab food for their own consumption.
February 29, 2012
Rated 4 out of 5 by Mirko12 Nice Ubicacion
Well at start the Guest service at the front desk so kind because was exactly what I looking for , Saturday morning check in Excelent, at also assit me on phone roxana she was profecional and really good, about my internet conection at least I could not get though to Wii fii at all but was out of the street were i finally conecting i want send some email but It was imposible from the room. apart of that i like the check out time was good and all standar done. thanks guys for Try my stay so good
September 30, 2013
Rated 3 out of 5 by lenja Room access
I checked in late. The front desk clerk did not acknowledge the SPG status or hotel SPG benifits. When I got into my room (at 12:30 am, late check in) the key would not work. Security let me into room but told me not to leave until morning or I could not get back into the room. At 7 am the front desk gave me new key cards. Still could not get in so they sent maintance. They played with the door reprograming it several times. Finally worked, but when I came back from my meeting I could not get in. So they replaced the battery in the door. Worked for a short while. They then replaced the door assembly, which worked for about 1 day. The entire time I was there, right to check out I was never sure if I could get into my room. This was to bad as otherwise my stay would have generated excellent reviews.
January 25, 2012
Rated 2 out of 5 by Clarity1 Construction, Confusion, Competance
Signage and directions during hotel reconstruction are confusing. Parking after dropoff is not clear as it's easy to park in the wrong garage that is covered by the hotel. Check-in process is slow, clumsy and inaccurate (room card created 3 times--1st time could not access elevator floor, 2nd time could not access the room). I had to check out in the morning for the first time in years because there was no receipt left under the door--a 10 minute ordeal with waiting in line.
October 3, 2013
Rated 1 out of 5 by 13no Inclement weather-facility
The rapid snowfall, and accidents left me stranded downtown. There was no consideration taken for the citizens that were caught in this.
The corners of the room didn't appear to have been cleaned in quite some time and there was mold/mildew build up in the shower. I was extremely disappointed in the facility for the price charged.
February 14, 2014
Rated 5 out of 5 by FamilyTrip2014 Graduation
We had a great experience. The hotel was located within walking distance to places to eat and entertainment.
May 13, 2014
Rated 2 out of 5 by JDoc Arrival
The entry drive was small and crowded, one hotel staff there and he avoided eye contact with me, no bellman or valet and have to drive around the block to park in a dark parking deck, then walk back across the street.
If you like rooms a little cooler, it isn't happening here, AC thermostat shows it goes down to 60 degrees, but it really stops at about 68 at a minimum.
No access to the convention center other than outside, crossing two streets (I asked the staff).
March 29, 2012
Rated 5 out of 5 by MemeMimi Newly renovated and great!
Well-appointed rooms, very comfortable beds, nice amenities in the bathroom.
May 13, 2014
Rated 4 out of 5 by Sistafunk55 The location of this hotel cannot be beat!
The hotel was going through renovations while I was there which is partly why it didn't get 5 stars. The room was good but the iron didn't work and I had to get a new one. The maid didn't replace my coffee and I had to call down to get coffee brought up to my room twice. She also didn't throw away my used old coffee cup. It looked like she came in and made my bed replaced the towels and left. I was there for 4 nights at a conference.
August 25, 2013
Rated 4 out of 5 by Librarian18 Great Hotel for Conference
My husband and I spent three nights at the Sheraton Downtown Raleigh, while I attended a conference there. Our room was nice and clean, although a little small. Everything worked fine, except the fan in the bathroom was a little noisy, and was not on a separate switch from the light. The conference facilities were wonderful. No problems finding the rooms for the workshops and sessions, and the food furnished by the hotel was really good. While there are many restaurants nearby, there are no "convenience" stores or drug stores open later in the day or after lunch on Saturday to get toiletries, sodas or snacks. Everything closes early, which is really strange.There is literally no shopping nearby. Lots of museums within walking distance, though. Three blocks from Amtrak, so it is very convenient for that type of travel. Overall, it was a good experience.
October 2, 2012
Rated 3 out of 5 by CharlotteTravelers Continual Negotiations
First, the associate who checked me in did a great job and so I would say that Daquan is focused on customer service. When I stopped by later to inquire about amenitiies that were shown on my corporate travel Itinerary, I was told by another employee that my company no longer received parking and access to the lounge. I inquired with my travel provider and was assured that they were included. I visited the desk again and was told again they were not included but I was given a key to the lounge anyway. Later when I followed up with company travel personnel again, I was assured that they were included. The Sheraton needs to get it story straight.
February 19, 2014
Rated 5 out of 5 by NAOMI37 This hotel made a difference
I stay in a fair amount of hotels over the course of a year for business so the little things that are at each location really make a difference .
I was really impressed by the friendliness of the staff at your location , but the extra things like water bottles in the rooms were really great .
Please continue what you do ! I am sure it will make a differnece for someone else too . Thanks for a great experience .
August 7, 2012
Rated 5 out of 5 by tomtraveler Great Weekend Getaway
Nice hotel in a great location in downtown Raleigh. The property is a little older, but very clean and looks like it is in the process of undergoing renovations. I was upgraded to a fabulous suite with my gold status. The club lounge was closed but we were given free wine, appetizers, and breakfast at Jimmy V's, the hotel restaurant, which was actually quite good. Indoor pool nice too. I would return!
October 10, 2013