Rated 5 out of 5 by Caats Great customer service
VIA Rail changed their summer schedule after I had purchased a ticket for Sunday night travel. As a result, I did not make it to the Sheraton on Sunday (at all). The hotel was very understanding and waived my Sunday night charges - even though they were in no way at fault.
I was attending a large conference and staff were professional, helpful, and always available.
Loved the 'go green' approach. Too often hotels state that they won't change the sheets or twoels if you do "X", and then change them anyway. The Sheraton delivered on their promise to 'not change the sheets and towels".
June 18, 2015
Rated 4 out of 5 by Eric10 Fee to use bellman?
I love this hotel. I travel a lot for business and I always choose Starwood hotels.
I find it a bit ridiculous that I was charged $3 to store my bag for a few hours. I've never even heard of a hotel doing this before!
May 30, 2015
Rated 5 out of 5 by LeaveStuffBehindAlways Helpful Staff
I had left my blazer in the room and did not realize this until I board a plane back for Sudbury. I called the hotel and was directed to housekeeping services. They were prompt and extremely courteous in providing instructions as to how I would be able to get my article of clothing returned to me.
Very professional and proficient staff.
May 18, 2015
Rated 4 out of 5 by GRP1921 Restful Stay This Time
I stayed here in January, and while the location was great, and the price reasonable, I had a rather noisy room due to its location with the elevators. I mentioned this in a previous post and upon return this time I was placed on a floor designed to be for guests wanting no noise (i.e partying) and the location of the room was far from the elevators. This lead to a much more relaxing and restful stay. All this was thanks to Alexandra - very much appreciated. Shows that the Sheraton Montreal does care about its guests and will work to remedy any issues.
May 16, 2015
Rated 5 out of 5 by Shannon1987 Wonderful
I stayed here last March. The concierge was so helpful. They recommended so many wonderful places for shopping, karaoke and dancing. I can't recall why but they also gave me complimentary robes for my stay. I felt very pampered.The room was also gorgeous. The only thing I wish it had was a fridge. I'll be back in a couple of weeks and I can't wait. Great hotel.
May 12, 2015
Rated 1 out of 5 by OtherOptions Other options
I've been coming back to this hotel for last two and half month and this is the most inconsistent hotel you can find. If your vision of the good service is to get disrespected and yelled during checkin than this is it. Tired rooms, bathrooms with no water pressure. There are other better options available.
April 27, 2015
Rated 2 out of 5 by yulbos Disappointing Lowering of Standards
I have stayed at this property multiple times and this month maybe the last. Check in was nothing shy of chaotic. The SPG Gold/Platinum line took 30 minutes. Airport counters move quicker. Most disappointing was the lack of staff acknowledgment of a problem. In fact, the response was that this was acceptable - even from the manager upon check out. If this is the standard that the hotel has set for their best customers, it is time to find another property in Montreal.
April 21, 2015
Rated 5 out of 5 by Catherine50 Very helpful staff
Staff were all so pleasant . They could not do enough for us . The food was excellent and beds very comfortable.Myself and my daughter were in Montreal for a week where she was dancing at the world Irish Dancing Championships .Really enjoyed our stay
April 15, 2015
Rated 4 out of 5 by KRR72 Had some customer service issues.....
I have stayed at this Sheraton twice before and was pleased, so of course I was going to stay there for my third trip to Montreal. I loved how convenient it was to the Bell Center and St. Catherines street. Its a lovely hotel. Now the negative part, checking in I had issues but was advised I would not have anymore at checkout and everything was resolved. I checked out fine, went to get my truck from valet parking and was denied because I had not paid, very rude attendent, sent back to wait in line at front desk, more time wasted and then front desk staff had to return to valet with me to ensure them that all was good. Again, second meeting with very rude attendant at valet. Felt bad for front desk staff as I had already complained to him of the noise level at night in the hotel and now he was dealing with me and a rude valet attendant. I accepted my truck and was on my way, still thinking the Sheraton was a good place. A few days after returning from my stay I noticed an extra two nights charge on my credit card. Now I am upset, starting to think I don't like the Sheraton. It took a lot of dealings but I finally spoke to the right person and the over charge was resolved. I must say front desk staff was excellent as well as room service and customer service in billings. However, with as many issues I had I think it might be time to try another hotel for my next visit to Montreal.
April 14, 2015
Rated 1 out of 5 by Claire720 Not Family Friendly
I stay in Starwood hotels all the time and I was exceedingly surprised to find no real restaurant for dinner in this large downtown hotel. The only option is to eat in the large bar area which will not seat families with children. We stayed here with my 12 year old as part of a large block for a world dance competition. I can't believe such a large hotel is so unfriendly to families.
March 31, 2015
Rated 5 out of 5 by Ross4 Very productive visit
We had a very busy three days with four of us interviewing 8 candidates for two positions.
The staff and facilities were very convenient for us and our guests
March 28, 2015
Rated 5 out of 5 by swin429 Great Experience
First time in Montreal and the Sheraton did not disappoint. Alexandra went above and beyond my additional requests. This property knows how to take care of its guests! Thank you!
March 13, 2015
Rated 2 out of 5 by Hobiesens Not good for business or pleasure
Charge of $15/day for internet is absurd. The suite we booked was not the one we got and we couldn't check in until 19:30.
March 3, 2015
Rated 3 out of 5 by GRP1921 Great Location, Okay Hotel
When checking in there was a very long line. However, I went to the Gold/Platinum line and when one of the staff was free he made a point of ensuring I went next even though someone started to move to him quickly. May seem pretentious, but I will take it given the loyalty to attain the membership status. I was given one of the larger rooms within the room description I booked, but I was not upgraded. While nice, there is nothing fancy about the rooms. Also, while not directly outside the entrance to the elevators I could nonetheless hear them constantly running up and down (I was on the 26th flr). Given the size and how busy the hotel was, the noise never really stopped, regardless of the time of day - this did lead to 4 nights of less than restful sleep. The workout facility is fairly large and rather well equipped.
While the hotel is just okay, the location is great. Close to some shopping and nice restaurants. Bell Centre is right across the street, and so is the metro.
Certainly room for improvement, but I will likely look to stay here again when next in Montreal.
January 31, 2015
Rated 4 out of 5 by danaros Restaurant underresourced
Love the hotel but the restaurant area is poorly resourced in the mornings for breakfast time. There is a long line waiting and the poor hostess and waitresses are running around without a breath.
You need to fix this!
I also don't get my check out receipts often. This visit is the case where I will have to call the hotel to send me the bill.
January 17, 2015
Rated 1 out of 5 by Disappointed913 Elites have better choices in Montreal, Sheraton is a waste of your money
Maybe 20 years ago, this property was top-notch. No longer. Dated is probably the best description I can come up with. It's quite unbelievable that SPG puts this place in the same category as the Westin and the W in the same city. IT IS NOT.
Old cookie-cutter rooms with noisy AC, windows that wheeze, showerheads that consistently don't work (no hot water control, or very little throughput). At least in the past, they had junior suites for upgrades. They're now phasing those rooms out. The past 3 stays have not been upgraded.
Also, in the past, at least the rate was attractive. Then they bumped up my corporate by over 33%! Seriously, you're going to price above the Westin? No way I'm paying more for the Sheraton, it makes no sense.
And, so slow and little in the responsiveness of their Starwood preferred staff. I get zero special treatment as a Platinum. Guests with no status can sneer all they want, but there used to be a point in being an elite member.
SPG in general has gone down the drain the last few years. I'm now considering the other SPG properties in this city and the myriad of other loyalty options in this city. Platinum confers very few true benefits.
January 16, 2015
Rated 3 out of 5 by cd709 Great location but just average
As in the title, the location of this hotel is very good. It was very close to the Bell Centre and shopping.
I am a gold member and this is was the first time that this was not acknowledged nor was I offered an upgraded room (or mentioned that was not upgraded not to availability).
Also, my 3rd night stay (a Sat night), I did not get much sleep due to much noise, partying and people shouting in the hallways. I contacted the front desk but not much difference was made. I explained the situation on check out but the representative said, "I was not here, you can fill out a comments card in your room". I felt this was poor customer service.
January 13, 2015
Rated 4 out of 5 by Flyingtailor Good Stay
Came in early received a nice upgrade to suite. Not a big fan of these big hotel but nice stay quick check in and check out. Oh yes this hotel has the great downtown location cant much better location then this.
December 17, 2014
Rated 5 out of 5 by Lisa2727 Excellent place to host a meeting
Service and facilities for both my overnight stay and my meeting were excellent. Staff were very friendly and efficient.
December 5, 2014
Rated 5 out of 5 by SheP65 Great Downtown Locale!
If you're taking in an event at the Bell Center this hotel is the best place to stay, as it's right across the street. Shopping on Ste. Catherine St. is also close by and lots of great places to eat as well. All around fantastic downtown hotel.
December 1, 2014
Rated 4 out of 5 by Dordoe Great for meetings
Great central location in downtown Montreal. Great for meetings, one stop shop.
November 25, 2014
Rated 4 out of 5 by Louvo Excellent Staff
Alexandra was a big help.
November 22, 2014
Rated 5 out of 5 by casey49 Great Experience in Downtown Montreal
After several stays, I finally booked a club room, with access to the Club Lounge. What a revelation! Quality food and snacks including healthy alternatives, attentive but not intrusive staff, impressive 34th floor views of Montreal, and much more made this visit memorable.
November 15, 2014
Rated 5 out of 5 by r22martin We appreciated the "suite" upgrade!
We were delighted to have been upgraded to a gorgeous suite, much thanks to the SPG program! Our whole experience was perfect - from the lovely lady who made our reservation (via phone) to the friendly front desk to the speedy room service, we thought the customer service was spot on. Room was grand, location was terrific and as frequent travelers we really appreciated the overall prompt and friendly service.
November 12, 2014
Rated 5 out of 5 by Bernie57 An excellent place in town
The Hotel is well situated in the City of Montreal. With the near by Metro and Train station any place in Montreal is easily reachable. I rate this Hotel with its comfort, friendliness and its location in Montreal as my personal favourite.
November 10, 2014
Rated 4 out of 5 by Worldtizen Good hotel, great location, but front desk staff need better customer service
Hotel is great, in the heart of Montreal and good beds, yet the hotels front desk personnel is always lacking good manners and professionalism. I don't know why, but this specific location has always had front desk personnel that are a little arrogant and rude. They basically make you feel like you are bothering them. If the westin was closer, I would opt for that hotel.
November 9, 2014
Rated 4 out of 5 by Jimbo6666 Great hotel in the heart of Montreal
Can't beat this location for being close to everything. Room was comfortable and amenities were great, although it would have been nice to have an in room fridge.
November 9, 2014
Rated 4 out of 5 by Pionnier A business floor
the 37th floor is unique by the view and also if you have to meet someone
November 7, 2014
Rated 5 out of 5 by Websterthecat Good central location
I was in Montreal for a conference and took advantage of the evenings and the day after the conference to explore. The room was comfortable and well appointed, though a little smaller than I'm used to. The front desk staff, concierge and bell man were all very helpful. The hotel was within easy walking distance of Old Montreal and Mount Royal, and close enough to the Plateau that I rented a Bixi and rode. All around a very good stay.
October 27, 2014
Rated 4 out of 5 by MHOH46 Great Downtown Hotel
Great staff, location, room, comfort, and overall experience. Staff was extremely helpful and the facilities were very clean.
October 27, 2014