Walt Disney World Dolphin

  • 1500 Epcot Resort Boulevard
  • Lake Buena Vista,
  • Florida
  • 32830
  • USA
  • Landkarte

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Rated 3.7 out of 5 by 2014 reviewers.
Rated 3 out of 5 by Need more value for SPG members People say the hotel is dated but to be fair I thought it was well kept it is rather large and I can see it being expensive to maintain and also it is on Disney property. I know many people write about the resort fee AND parking on top but as an SPG GOLD member to be told it is for 2 bottles of water (you really should stop mentioning the water part because people immediately thin "nickel and diming") and use of pool, health club and WiFi I though using 10k points to redeem for a "FREE" night and still be charged it PLUS parking was rather much. At least give members who are exchanging for points rewards a break. Overall, I think the hotel would be great for conventions because of the facilities/amenities (as I said it is a well kept hotel) and the location. But I would say you could get better value by staying at a Disney resort if your purpose was for vacationing. August 20, 2014
Rated 4 out of 5 by Fun for family trips Loved the hotel pools and activities. Room service was amazing! Request to be away from elevators though. They ring loud all night long. And the shuttles get very crowded if staying at the Dolphin where it's the last stop for them. August 22, 2014
Rated 4 out of 5 by Returned to the Dolphin After 18 years we returned to the Dolphin, this time without children. We found the dining excellent and the pools very nice. The hotel is still very family friendly as reflected by the smiles in and around the Dolphin. August 22, 2014
Rated 5 out of 5 by DISNEY You are so close to Epcot and to Hollywood studios by water taxi. The miniature gold is right across the street. Bus pick up for transport to other parks. August 21, 2014
Rated 2 out of 5 by The hotel needs a revamp We stayed at the hotel 4 years previous and found the stay a more pleasant experience than this time. Whilst it was not horrific by any means, the hotel, facilities and pool areas need a revamp. The room looked tired and outdated and the pool areas were not very clean and in need of maintenance (cracked tiles and rubbish left from day to day). Whilst the $23 daily service charge was refunded on this stay, it was not clear on booking or checking in that this would be applied. Especially as the front desk member said that the facilities were complimentary. August 13, 2014
Rated 3 out of 5 by Great location to Use Points We came for the Starwood Points deal and location. We would not choose this hotel otherwise. Needs updating, but it is what it is. If the rooms were nicer, the price would be higher... Did not care for the tremendous size of the property - took forever to get from point A to point B - exhausting. Felt like I was staying inside an airport. August 19, 2014
Rated 3 out of 5 by Great Location, but... This hotel is in a great location and has great facilities in terms of pool, beach, playground, interior, etc.. However, my satisfaction ends there. In the Gold/Platinum check in line the representative was clueless about any features of the hotel, and unable to answer any questions. It took approximately 20 minutes to get us checked in, with no special requests other than asking about upgrade availability. Second point, there is 0 Platinum recognition at this property. While the room might be slightly better than the base room, it is not an upgrade by any means. In addition, the only Platinum perk is they waive the resort charge. Two points on this...first, everything in the resort charge is provided free to Platinum's by every other property already, and second, I found out during our trip that the 3 other parties we were traveling with all had the resort charge waived as well, "for being valued SPG members". These parties were all preferred members only with no status in the program. Next, food is horribly overpriced throughout the property. I am familiar with hotel /resort food being at a premium, but it is taken to a new level here. The quick service cafeteria, Picabu, is extremely slow to make the situation worse. Lastly, the room was what I would consider moderately clean throughout the stay. While not poor, it was not great either. However, there was a mild smell in the room that we could not identify (in their defense I did not ask about either). On the last morning, we were looking under the beds when packing and found a paper coffee cup filled that was slowly leaking and also molded. It had at least been there for several nights before we arrived. This was not far under the bed, but right at the edge where someone pushing a vacuum would have hit, or casually looking under would have found it. So while the room presented okay, I have serious concerns about the details in the cleaning. December 30, 2011
Rated 3 out of 5 by I would not stay at the Dolphin again The bathroom set up was tight and strange. the sink was outside of the space with the toilet. Not very sanitary. Our room was not as clean as you would expect from a hotel of this class. There was toothpaste splatter on the frame of the mirror and shave stubble on the counter around the sink. We had requested a rollaway bed and had to go down to the lobby to remind them after 2 hours. We also asked for more pillow and never got them. We tried to call down to the lobby for our requested items and no one was picking up the phone. This was at 11:30 at night after we had traveled that day and we just wanted to go to bed. We opted for housekeeping to not come every day, but to come and clean on the fourth day of our stay. It was not done, nothing was wiped down and we made the beds. It certainly was never vacuumed. We have stayed in many of the hotels on property, I would not recommend it to anyone. Magical express does not go to these hotels from the airport, and you cannot use magic bands to open your door or charge to your room outside of the hotel shops and restaurants. August 20, 2014
Rated 4 out of 5 by Comfort from every angle The Dolphin met my expectations in service, food, variety and comfort. As well as a great location within the parks. August 21, 2014
Rated 1 out of 5 by This was the worst resort hotel I have ever stayed at! The Disney Swan and Dolphin is not a very clean hotel. Overall very Poor quality service. July 31, 2014
Rated 2 out of 5 by This hotel is in need of an update You can't beat the location of this hotel (walking distance to two of the parks and Boardwalk entertainment), but this hotel is in need of an update and the service was not what I would expect from Starwood. Had to get a replacement refrigerator and hair dryer. Neither of the replacements worked. Found a very large bug in the room. We were awakened late one night with a room service order that wasn't ours . . .and the charge still showed up on our bill. Furnishings are in our room were definitely showing their age. Not planning to stay here again until they renovate. September 7, 2012
Rated 2 out of 5 by Zero Value Beautiful lobby but the rooms are rundown and outdated. The room refrigerators don't cool properly. Maintenance "fixed" mine three times. Finally an employee admitted that the refrigerators are cheap and that they get lots of complaints. We kept finding strange hair in the old, stained bathroom. The towels were stained. Most of the food was good. Very disappointed. November 14, 2011
Rated 1 out of 5 by Horrible service, hotel has gone down hill Upon arrival there was no SPG line (12/29/12). After waiting on regular line I informed clerk ther was no SPG line and she laughed. Once we arrived at our room #6157 we realized the refrigerator wasn't working, we waited and tried to adjust cool settings to no avail. Called front desk made them aware of the situation, nothing was done 12/29-30-31. Repeated calls every day and nothing was done. replaced 12/31 4 PM affter another call. Said they were aware of our problem, if so why did it take another call to get help. They ignored us and our problem. Just didn't care, something is wrong with the Dolphin staff and Mgt it's not a class operation anymore. January 4, 2013
Rated 2 out of 5 by Hotel needs to be upgraded General condition is old and deteriorated. Definitely needs to be renovated and upgraded immediately. August 19, 2014
Rated 1 out of 5 by Outside is beautiful This hotel looks fabulous from th outside,but the rooms are very old and the bathrooms were so so tiny.Had to pay to park at your own hotel which is very weird..also had to pay for wifi which is ridiculous this day and age. So it was 30 dollars extra for all of that!!!! Would never stay here again!,, December 1, 2011
Rated 1 out of 5 by WDW Dolphin - Awful Experience. Worst Room on Property My room was literally in the elevator lobby with a constant "ding-ding" throughout the day and night. It would drive anyone crazy. In addition, the view outside of my room was awful for "resort view". I looked out on the air condintioner condensers and a large concerte structure. I talked to the front desk immediately upon check-in and again after Night 1. "All rooms were full" and could not be moved. At least an offer for coffee could have been made. It was more important to get my money and not for my satisfaction. Never stat here and if forced to - do not allow room 1119. I travel to Orlando for personal and business but will never stay here again. October 28, 2012
Rated 4 out of 5 by Hotel has great location and offers a quality experience I would definitely return. We have stay at the Swan and/or Dolphin several times, and always enjoy our stay. August 19, 2014
Rated 4 out of 5 by Horrible Check In? (Not just this Starwood Property but the Bahamas?) Unless your a Gold or Platinum member check in took over 25 minutes - at least 4 -5 people cut the line - because there was no line - because the ropes were down? People who were in the know just got in the Gold or Platinum line which had two people working that side. My side only had one person working and everyone on my side had to go over to the Gold or Platinum line to get any service (this was after two Hotel staff came to the rescue after 20 minutes of our side not moving, and all the people rushing the Gold and Platinum side ahead of us? September 6, 2012
Rated 5 out of 5 by Great hotel Best hotel I have stayed at while visiting orlando August 19, 2014
Rated 3 out of 5 by bathing and dressing area too small These rooms would be fine for a traveler who does not have to share a room, but the bathroom and dressing area is too small for more than one person. August 18, 2014
Rated 2 out of 5 by Hidden Prices When we first checked in to our room we had a view of a rooftop. When I called guest services and explained that I had booked a room with a "resort view" we were immediately switched to a different room :-). The pool area was beautiful but it was very cold so we weren't able to swim. We were not aware that there was a $15 parking charge :-( or a $14 room charge for 2 bottles of water and wifi :-(. There is no food court like in the actual Disney owned resorts. We ate in the so called food court and besides tax we got charged an extra 6.80 service charge for SERVING OURSELVES!!!!!! The beds are comfortable. The bathroom is super small. I would not stay here again. February 18, 2013
Rated 1 out of 5 by Sheets were not changed for 9 days Worst Westin I ever stayed in.i travel a lot with my business. This is well below Westin standards. I spent $8,000 to stay here and would never return. Housekeeping sucks. 9days no one changes the sheets. Called front desk for services no one ever took care of my request. Went to Disney parks came back and all my keys were cleared could not get in my rooms. My family waited 30 min in hallway with a 2 yr old while the front desk made new keys. Clerk and front desk frankly just didn't care... Vitally should have some customer service training . If he worked for me I'd fire him. Save your money stay at a real Disney property May 2, 2012
Rated 5 out of 5 by happy birthday we had a great stay. we have used the dolphin hotel on many occasions and will continue coming back. August 18, 2014
Rated 5 out of 5 by Great Hotel The hotel and restaurants were excellent. Everyone was willing to go the extra mile to make sure that our needs were meet. The Chef at the Mediterranean Market went above and beyond to meet my special dietary needs. August 17, 2014
Rated 5 out of 5 by Feel good hotel makes you feel very welcome. August 18, 2014
Rated 5 out of 5 by Anniversary Upgrade We stay at the Dolphin every year for our anniversary. This year was number 5 and the best yet. We were allowed to check in early and given a very nice room upgrade with 2 balconies. It really pays to be a devoted SPG member! August 17, 2014
Rated 4 out of 5 by Rooms Looked Tired The hotel really needs a thorough renovation. The room looked tired / beat up. There was no closet. it was 2x4 frame shelf with a rod. One of the shelves was taken up by the ironing board. The room needed a shower, not a tub. The shower head had been partially replaced. I could not pull out the chair from the desk due to the couch / hide-a-bed being right behind the chair. The couch was uncomfortable. I stayed in this hotel 6 years ago and it has not been updated. The restaurants are way to expensive for what is being served. Bluezoo was a complete disappointment. There really was no place to get a meal that would not be a gigantic portion except at Bluezoo and it was truly not good enough for what was charged for the scallops. August 8, 2014
Rated 4 out of 5 by Nice stay Staff very friendly at checkin. Enjoyed pool and free swan boat ride from winning contest. Gave early checkin and had nice view of grounds and epcot and studios. August 17, 2014
Rated 1 out of 5 by Step it up Let's see, more than $7.00 for two 12 oz. cups of coffee in the 24 hour cafe. Coffee was cheaper in Epcot than it was in the hotel. I don't care what brand it is, $3.50 a cup is stupid. I felt ripped off. No room upgrades what so ever. (really?) Assigned room was clean, but nothing special. Self-parking was a disaster, a long way from the hotel, and overfilled. The Dolphin had the chance to shine for a loyal customer and they chose to drop the ball. I wouldn’t stay there again. February 13, 2012
Rated 5 out of 5 by Great Vacation Dolphin Hotel is the best! Room, beds(Ahhhh), food and staff were all great!!! August 16, 2014
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