Rated 1 out of 5 by Disappointedatthedolphin Total Disappointment
We checked in around 2:00 and was told our room wasn’t ready yet. Upon giving my credit card, I was told that there is a mandatory resort fee of $14 dollars per a night that included two bottles of water and access to the spa. I didn’t understand why that was a mandatory charge. However, if I would sign up for the Starwood Preferred Guest program, they would waive the fee. I thought this was a form of arm twisting which made me feel uncomfortable but decided to just give in after questioning this policy several times and a line behind me had started forming. They explained to us that they would call when the room became available and suggested to go have lunch somewhere. After having lunch and never receiving a telephone call, we decided to go back to the hotel and try again. It was now 3:10 and they told us that even though check in is by 3:00, there is no guarantee. They told us that the room is still “pending.” Since this was becoming a bit of a hassle, I asked them if they could please pinpoint a time the room would become available by speaking to housekeeping directly. Finally after 30 minutes of standing there at the front desk, the person came back with a key for our room. Now we felt everything would be better since we were on our way to the room. As we walked into the room, a very strong odor smelled of urine that was unbearable. In addition, the toilet seat was covered in small hairs. We couldn’t stand it anymore and called down to the front desk to request another room. They did have another one so I went down to change the keys. They never even offered to bring up the keys for the new room. Actually, this was a good thing because the smell was so bad that we would have been waiting in the hall for the employee. The next room was better and more in line with what we were expecting. However, the next morning, breakfast was a disaster. We went down for a late breakfast in the restaurant downstairs in the Dolphin and was seated with a smile. After fifteen minutes of dining, we decided to go back to the buffet only to find it was gone. The bowls and plates of food were already loaded onto the cart. When my wife asked what was going on, she was answered by a very rude and obnoxious chef. My wife felt humiliated and decided to simply return back to our table. The manager came out and told us that the hostess and the waiter should have told us when the buffet was going to end, but they hadn’t. At $20 per person, you would think it would be rule number one, to inform each and every guest when they would not be able to make any additional trips to the breakfast buffet by a certain time. This was the first time we stayed on the Disney property and have regretted the decision every since. Not only would I not recommend this hotel to anyone that I know, but I, myself, will never go back. This was a very bad experience that I would never want to go through again.
September 6, 2012
Rated 1 out of 5 by steph68 Sad
I have stayed several times at the dolphin in fact I was there in September of 2012 and all was great, however a month later and it seems things are falling apart. An hour after check in we had to change rooms because of the clogged toliet and tub the main door you had trouble opening, missing towels and bath mat and new room was not much better then trying to leave the resort my room key would not let me out of lot so had to walk back to hotel to correct issue what was offered was a free breakfast.
October 31, 2012
Rated 1 out of 5 by Tinmarhar Disappointing
Overall, I was disappointed in my stay. The food is overpriced, there was a dustball and random hair in the bathroom upon arrival, the water pressure always dropped in the shower regardless of when I was showering, there was a hair in my food from the buffeteria (and the cashier had a horrible attitude), and the hotel bill was a debacle. I am not normally a Negative Nelly, but my experience with Walt Disney World Dolphin was subpar. I expected so much more because of the name and the cost for staying there. I had no options for alternative accommodations since my conference was being held there. Otherwise I would have stayed somewhere's
November 21, 2012
Rated 1 out of 5 by 3ofus more interested in filling rooms than comfort
5 of 6 nights, we were on same floor as a very loud group of teens who were yelling in the halls and banging on doors, including ours. Each night we were up from 11pm to 2 or 3 am waiting for security to address the situation. The group had chaperones who did nothing, hotel staff was often unresponsive to calls or said "there's nothing we can do". The last night, it was suggested we could change rooms, but then the manager said they were at capacity and were aware of the problems with the group.
July 26, 2013
Rated 5 out of 5 by MJ919 2nd Home
We visit the Dolphin at least 5x a yr & have acquired many friends that are like family
January 21, 2015
Rated 5 out of 5 by becky great hotel
great location, have stayed there twice and both times they have been amazing, the staff is wonderful, the resrutants are ok, the foutain is ok but some staff have no personality, the market resturant is amazing great brunch buffet. the staff is great you go once and they remember you the next breakfast and what you want to drink or eat. the picabu is not great food was sitting there from lunch to dinner ( 8 hour space). the pools are wonderful. the beach is lovley. the views are wonderful too. im really impressed with everything.
the only thing is when theres a convention going on it really takes away from a hotel. it feels more like your an outsider.
May 11, 2013
Rated 5 out of 5 by Jenniferc Not given a good rate
I stayed here for 3 days with 2 rooms booked at a rate of $139 a night for each room, which was a great rate. However when we got bumped from our flight on the way home we decided to stay 3 more days but they could not give me the rate I had just got 1 day after I checked out. They wanted $249!!! So dissappointed we could not stay there for the 3 extra days. The prices also went up at piccabu, and they now charge a service fee for them to bring it to your table.
November 9, 2011
Rated 5 out of 5 by JakieSami Love the hotel
I would recommend this hotel highly. Overall I had a great experience. The staff was very helpful and polite. I did have a bath tub drain that could have been cleared out. It took the water forever to drain. I know I could have called about it but it was really a minor issue. I had trouble being able to control the a/c system. It was pretty cold in the room and turning the thermostat up didn't help. I just threw on more covers. :-). I do think all hotels, not only yours should have a 1 person less expensive price though. I did have to pay the same as if another person was with me. One person doesn't require the work of multiples.
December 27, 2013
Rated 1 out of 5 by 72YEAROLDTRAVELER I WILL NEVER AGAIN STAY AT THE DOLPHIN OR THE SWAN
#1: MY WIFE HAD AN OPERATION 3 WEEKS BEFORE OUR ARRIVAL AND NEEDED A WHEELCHAIR WHEN WE CHECKED IN ON 12/30/11 AT 2:30PM. THE ENTIRE HOTEL DID NOT HAVE ONE SINGLE WHEELCHAIR TO GET HER TO THE ROOM.
I PUT HER ON THE BAGGAGE CART SITTING ON ONE OF OUR SUITCASES WHILE SHE HELD ON AND THE BELL BOY TOOK IT VERY SLOW FOR HER.
#2: THE ROOM, #4025, WE WERE ASSIGNED WAS A TOTAL DISTANCE OF MORE THAN 350 FEET FROM THE FRONT DESK TO THE EAST ELEVATORS AND FROM THE ELEVATORS TO THE ROOM. I'M IN CONSTRUCTION, SO I KNOW MY MEASUREMENTS.
#3: WHEN WE ARRIVED AT THE VERY SMALL ROOM #4025, COSTING US $480.92 PER NIGHT, WITH BREAKFAST, THE BATH ROOM TOILET/TUB AREA WAS SO SMALL YOU HAD TO STAND ON THE OTHER SIDE OF THE TOILET, TO CLOSE THE DOOR!!! WE HAVE BEEN ON MANY CRUISE SHIPS WITH BIGGER BATHROOMS THAN THIS!!!
THE ROOM COULD NOT REALLY BE CONSIDERED SPACIOUS AND IT HAD A SMALL BALCONY. THE BEDS WERE VERY GOOD.
#4. WHEN WE TRIED TO USE THE SAFE IT WOULD NOT CLOSE AND LOCK. WE CALLED SECURITY AND THEY HAD TO SPEND A HALF HOUR TRYING TO GET IT TO WORK PROPERLY.
I THEN MADE ARRANGEMENTS TO RENT A WHEELCHAIR FOR HER FOR THE WEEKEND AND HAD NO PROBLEM WITH THAT RENTAL FROM AN OUTSIDE AGENCY.
#5: THE RESTAURANT PRICES ARE OUTRAGEOUS!!!! WE ARE ORIGINALLY FROM NYC AND KNOW EXPENSIVE RESTAURANTS BUT THIS WAS OUTRAGEOUS. ON 12/31 WE ATE IN THE BLUE ZOO. IT IS SO DARK IN THAT ROOM THAT 4 OF THE 6 OF US NEEDED A FLASHLIGHT TO READ THE MENU. THE RESTAURANT DID NOT HAVE ANY AVAILABLE AND FORTUNATELY, MY WIFE HAD A SMALL ONE IN HER BAG AND THE OTHERS USED THE LIGHT FROM THEIR CELL PHONES!!!! THIS IS RIDICULOUS.
#6: THE ROOM WAS SUPPOSED TO BE PROVIDED WITH TWO BOTTLES OF WATER EACH DAY. I HAD TO CALL ROOM SERVICE BOTH DAYS TO GET THE WATER DELIVERED!!! FORTUNATELY, THEY DID NOT TRY TO BILL ME FOR THE WATER WHICH WAS SUPPOSED TO BE PROVIDED FREE.
#57: BE ASSURED THAT I AM ALREADY TELLING ALMOST EVERYONE THAT I TALK TO NOTTTTTT TO EVER STAY AT EITHER THE DOLPHIN OR THE SWAN. SOME OF OUR FRIENDS WERE AT THE SWAN AND HAD THE SAME COMPLAINTS!!! SO FAR I HAVE SPREAD THE WORD TO AT LEAST A DOZEN FRIENDS AND BUSINESS CUSTOMERS. TRUST ME ON THIS.. I WILL CONTINUE TO BE VERY VOICIFEROUS ABOUT THESE HOTELS.
IN ADDITION, I WILL BE POSTING A SIMILAR REVIEW ON OTHER TRAVEL SITES ABOUT THESE PROBLEMS. I CAN PROVE EVERY ONE OF MY STATEMENTS AND HAVE NO FEAR OF ANY RETALITORY LEGAL ACTIONS.
OUR CONFIRMATION WAS #318607431
January 15, 2012
Rated 2 out of 5 by JohnFromPeoria Musty Room, no follow-up
From the moment I arrived in my room, I noticed a distinct musty, almost moldy smell in my room. It was coming from the air conditioning unit. I called front desk, and they said the would send somebody up to change the A/C filter. When I came back from my day of meetings, the room had a medicinal smell, almost like Vic's Vapo Rub. The next day, the musty, moldy smell returned. Very unpleasent room. Choose a newer hotel.
September 10, 2012
Rated 3 out of 5 by luis01 Convenient
Beautiful facility, a bit overpriced but convenient. Overall good service but nothing special. Some staff member was knocking at the doors on a Sunday at 9 am, this should never happen.
January 19, 2015
Rated 1 out of 5 Extremely disappointed.
First day I requested a rollaway bed at the time of checkin. I went out for dinner, when I came back the bed was not there. I had to wait 40 minutes to get the bed.
Second day we arrived late at night: no water to drink in the room (and you charge a service fee for water and Internet, which, by the way, is slower than a dial up connection, almost unusable)
Last day, at 7 am I wanted to take a shower just to find out that there was NO SOAP in the bathroom!
The service was way below my expectations. I will never go bak to a Starwood hotel in Disney world, they charge a premium but their service is way below than even the cheapest hotels operated by Disney (all the others have a better service, at least if they make a mistake, they make it up for you, here I told the guy that was checking me out about these problems i had and he couldn't care less)
My advice: Don't go to this hotel.
February 10, 2013
Rated 5 out of 5 by Messuri Great Stay
The Dolphin was an excellent choice for our short stay in Orlando. Service was outstanding in every area. Great SPG Member recognition at checkin. Room was fantastic - balcony, lakeview, mini-fridge, couch. Pool area was great. The menu at the Beach Pool Bar was extensive and the food was magnificent. Special thanks to Bartender Jeremy, he was great. Food/Drinks at pool bar and lobby bar were reasonable.
August 5, 2013
Rated 5 out of 5 by 749sduke Family Vacation
Our family of 5 stayed for 2 weeks, and loved every minute. All the staff are so keen to help, very friendly and just can't do enough for you. Concierge were brilliant anything you need to know just ask them.
Facilities are excellent, kids especially loved the pools.
There are many different restaurants to choose from with varying prices, mostly on the high side. For 5 to dine in the hotel for 2 weeks on even a moderate budget was a challenge. (Disney-I know)
Having said that, Picabu was our preferred choice and mostly fulfilled our needs, good quality food, good choice and again friendly staff.
Disney transport from here was first class be it by boat or bus, we never waited for more than 10 minutes anywhere, whether at the hotel or theme park.
The Boardwalk is 5 minutes on foot, and provided several pleasant evening strolls with shops and restaurants too.
Totally recommended. Very sad to leave.
August 4, 2013
Rated 4 out of 5 by Peterson70 We loved our stay and will stay again!
We loved our stay. The room we received was on the lobby level, and the balcony had a view of the Swan. At first I wasn't too optimistic, but then realized we didn't have to wait for elevators. Since our primary purpose was to go to Disney World, we spent very little time in the room. It fit our needs nicely, especially since I used my Starwood Points. One night we did order Anthony's Pizza, and we were very disappointed. It wasn't even mediocre. We will stay at either the Swan or Dolphin next time we are going to Disney World, without an order to Anthony's. The access to Disney Hollywood Studios and Epcot can't be beat.
November 28, 2011
Rated 5 out of 5 by cachco A pleasant surprise!
I had originally booked a std room at a great AAA rate for a 4 night get a way. As the date got closer, i noticed the hotel was going to be completely booked the first night of our check in. I had read reviews that many thought the rooms needed renovation, so I was not too excited about what to expect. However, at check in, much to my happy surprise we were put in a king room with two, not one, but, two balconies and water views everywhere!!!! I KNOW I did not originally book this level of a room but, when they offered it to us with our original rate, I felt like it was a gift from God! We thoroughly enjoyed our stay! The bed and pillows were very comfortable, too!
May 13, 2013
Rated 5 out of 5 by SanB Excellent access to Disney parks
This place has an excellent access to Disney parks. The staffs are helpful, but some may appear to be less friendly. The buffet food is okay at Garden Grove, though the dining with character option is quite interesting. For breakfast buffet, I prefer Fresh Mediterranean because it appears to be more healthy and tasty. Japanese restaurant (Kimono) has a bit limited selection.
December 15, 2011
Rated 1 out of 5 by Ron550 Not Category 4 worthy
Room - smelled like beer, in disrepair, internet slow, TV was small and most channels had no voice.
Staff - housekeeping slow, extremely noisy in hall walls while working. Asked manager to call me, he did not. Left comment card with phone number no response.
Almost every chance staff had to make a positive impression they failed.
The worst Category 4 hotel I have stayed.
June 1, 2012
Rated 5 out of 5 by is3771 Excellent customer focus
After checking in we found our Epcot view room was obstructed by palm trees.
Ritchie, a front desk manager, came to our 2nd room, recognized it wasn't what we requested for our 36th anniversary, and, while we were at the pool had our bags moved to a spectacular upgraded room with a tremendous view of the fireworks. Ritchie is customer focused!
August 18, 2013
Rated 5 out of 5 by Oooooooo The dolphin hotel was wonderful.
We enjoyed every momment of our stay at The Dolphin Hotel and can't wait to return again. We are planning a return visit for sept. 2014.
Every area of the hotel is superb. We found all employees of the hotel accomadated everything we needed with professionalism and efficiency.
SPG benefits were outstanding.
March 20, 2014
Rated 5 out of 5 by DisneyRunners Love the WDW Dolphin
We have stayed at the WDW Dolphin many times over the last 10 years or so. We consider it our home away from home. As SPG members, we are often able to receive upgrades to balcony rooms, and/or able to get late checkout. They make us feel like family! ...and the location is just the best. We walk to Disney Studies, Epcot, Boardwalk, etc. One of our favorite activities is to do our morning run on a route from the Dolphin to the Studios, and around Boardwalk to Epcot and back again. Sooo much fun! The rooms are decorated nicely, immaculately clean, and the beds and linens are SO comfortable!! Can't wait to go back!!
December 8, 2011
Rated 1 out of 5 by Traveler Time for a huge change
First, let me tell you that we have NEVER reviewed a hotel before this. however, the disgusting circumstances of this one demanded that we do so!
We were there several years ago and fully enjoyed or week long stay. Unfortunately, the facilities have changed.
Our room was filthy when we checked in: hair, dirt and mold everywhere! After complaining, we were relocated to a different room. Bugs and a ceiling falling down over the shower were the highlights of this new room. Knowing we had meetings to attend, we cleaned the room as best we could and lived with the rest! It's pretty disgusting when you have to clean a room before BEFORE you want to even set your things down in it. Also when you walk down the Boardwalk and hear others discussing those same issues that is not good!
Of course misery loves company so negative word becomes infectious! Good luck in dealing with your infectious disease...if you even care to!
It's definitely time for a thorough cleaning and facelift!
February 11, 2013
Rated 2 out of 5 by Wendyruns Very Disapopinting
The room was dank, smelled of urine and cigarette smoke. For the price ($234/night) I expected much better. This is not a property that represents the Sheraton brand well. I am grateful that I was there for a conference and did not bring my entire family-- it would have been a vacation disaster for sure.
July 5, 2012
Rated 3 out of 5 by trstuart Needs refreshing/refurbishment
Proximity to the Disney parks is the major selling feature here, but the property has seen better days. It's not unpleasant, but this hulking resort is in desperate need of updating. Parking is extra, but the gate malfunctioned our entire visit and required multiple trips to the front desk to get new swipe cards -a waste of our time and very frustrating. Very underwhelmed by the property and product. Rooms were spacious, but there were simple fixes needed, like new shower curtain rings or new side or end tables. Everything is showing age and wear. Bottom line is that this place needs work for the rates charged.
February 12, 2013
Rated 1 out of 5 by Jim26 Your money is better spent elsewhere
Room was dirty (items under furniture reachable by kids/children) bathroom had urine odor and appeared to not have the floor satisfactorily cleaned. Staff did not know how to direct us to the pool on two occasions (sent us to the accompanying Swan on the first occasion).
May 16, 2012
Rated 1 out of 5 by jackie270150 This hotel is very expensive
The hotel staff were rude, desk clerk wanted to charge 60.00 more per day, for a different room. Our room very dirty, food under bed and nightstand. bath tub was dirty. Sink was clogged. Too expensive for a run down Room. 170.00 for a steak dinner for 3 people.
March 12, 2012
Rated 1 out of 5 by JandR Very disappointing
Only after being in our room a few minutes my husband killed a cockroach. We immediately went to reception & requested another room. Going back to get our bags, there were another 2 running across the room. On arrival to the second room, we found it to have 2 double beds, not the king we had booked. In the corridor there was also broken glass. We went back to reception who said this was the only room available (they also did nothing about the broken glass, which was there in the morning). 2 days later we were moved to a king room opposite the lift on 14th floor. Vicky's manner on night of check in was poor.
May 10, 2014
Rated 5 out of 5 by kramer10 small beds
The only downside would be the two double beds in a room for a family of 4 instead of two queen beds. A double bed is really small for two adults, even for our two teenagers! otherwise, wonderful hotel!!
December 31, 2013
Rated 1 out of 5 by LCxa Disney Dining Impossible to book reservations
VRU is difficult to use. Spent over 30 minutes trying to make reservation and was unsuccessful over several days. Concierge had no knowledge of offsite restaurants and was not responsive.
September 10, 2012
Rated 2 out of 5 by DH72 Summer Vacation
Our room was not cleaned each day. Toilet was broken. Counters and floors were dirty and sticky. Hotel staff all around was unhelpful.
July 5, 2012