Rated 5 out of 5 by RSM50 Great experience
Nothing but great things to say. Great hotel, friendly, helpful staff, etc. rooms very spacious and state of art. Would stay no where else in Edinburgh.
July 31, 2014
Rated 5 out of 5 by Maul1445 First class hotel
Excellent lounge, clean modern rooms and a fabulous intentive staff.
July 30, 2014
Rated 5 out of 5 by fifitz Wonderful stay
We stay here a couple of times a year and we're always well looked after. The hotel has, within the last couple of years, undergone a huge rennovation and the rooms are truly sumptious with beautiful bathrooms, innovative & stylish lighing, and stunning furnishings. The rooms are an adequate size but we booked a Club Room in the hope that it might be slightly larger - as, for the first time, we took our toddler with us and required a cot. However, the room was exactly the same as a standard room and it was a bit of a squeeze with the cot.
That said, we enjoyed some great benefits with our room including:
- free access to the spa
- access to the club lounge for breakfast and evening drinks & canapes
The location is perfect for exploring Edinburgh city centre
November 21, 2012
Rated 4 out of 5 by Golfwiththewife Enjoyed and surprised
The rooms were bright and clean and fresh. The bed was very comfortable. The bathroom design was visually pleasing. We would stay here again.
July 29, 2014
Rated 4 out of 5 by LocalBizGuest Staff Took at Four Star and Made it a Five
Really solid hotel and just fantastic staff. Everyone was so kind and helpful. There were only examples of excellence. Bravo!
July 29, 2014
Rated 5 out of 5 by niccjr Outstanding Hotel
This was my first visit to this hotel, and it exceeded my expectations. From the time my wife and I checked in, to check out, our experience was outstanding. The staff was warm and friendly. The overall facility is neat, clean, and modern. Our room with a castle view was spacious, and exceptional. The location is Edinburgh is great for convenient walking to shops, pubs, restaurants, historical sites, or just exploring the city. We also had dinner at the One Square restaurant which was very good. I highly recommend this hotel.
October 7, 2012
Rated 5 out of 5 by LinPIN christmas stay
We stayed along with our children and partners over christmas and had a wonderful time; In particular the christmas lunch and service and food were terrific and we thoroughly enjoyed our day.
A few members of staff need to smile more and anticipate needs we always had to'ask for drinks in the bar area from the 'newer' staff members..We recognised some faces from Santinis and as ever they were attentive and helpful.
We had a great time and will be back soon, the reception and concierge were happy and helpful at all times.
January 10, 2013
Rated 5 out of 5 by signer1 Excellent Hotel
We have just returned from a stay a the newly refurbished Sheraton Grand, we have been visiting this hotel for about 14 years now and it never fails to please. From the moment we arrived the service was excellent. The refurbishment is very different from the old Sheraton we knew however the service and friendliness has not changed. I would recommend this hotel if you visit Edinburgh and book a castle facing club room the extra is well worth the price. Many thanks to all the staff and we look forward to our next visit.
August 30, 2012
Rated 5 out of 5 by DavidY Fresh Look Traditional Service
My first time back since the refurbishment was completed. I've been coming here since 1999 and I have to say - I love the new look. Gone is the stuffy tartan and heavy wood decor - welcome new, fresh, clean, contemporary. All the public spaces feel like a modern private members club. Rooms are fresh, clean and comfortable...once you work out how to work the mood lighting. Lots of space to work and all the power options you are ever likely to need - no matter where you come from! Great for the business traveller.
September 16, 2012
Rated 5 out of 5 by Gardeningtime Very comfortable and very well looked after
The room was so comfortable and the bed quality was superb.
We loved the Club facility but what really was wonderful was the friendliness and professionalism of all the staff.
July 27, 2014
Rated 5 out of 5 by Johns1955 A great hotel.
We spent 2 nights here at the end of May and i cannot find fault with anything. From the moment we arrived through to us leaving we were given 5 star treatment. The staff were friendly and efficient and when we discovered there was only one bathrobe in the room another arrived within 3 minutes. We booked a table in the restaraunt and had a pre theatre meal which was excelent. The room had a fantastic view of Edinburgh Castle and was of a very high standard. We particularly liked the mood lighting in the bathroom and the bed was the large and very comfortable. Overall an excelant short break and we wouldn't hesitate to return here for another break.
June 2, 2014
Rated 5 out of 5 by Jfred Great features
The room was great with view
July 28, 2014
Rated 5 out of 5 by sterlingzinc Brilliant
Booked this as a filler hotel on our trip around Scotland, ended up rebooking our departure dates to stay longer and decided to stay at the Sheraton again on our last night.
Rooms were "W" ish in style - which isn't my style preference, but they were extremly comfortable and well laid out.
Lobby was expansive and comfortable.
Club Lounge was very good , comfortable, service was good, breakfast and cocktails also nice.
The real treat was the rooftop spa - i could have stayed there all week.
May 8, 2012
Rated 5 out of 5 by Allovertheplace Great location, great rooms, great staff
This Sheraton is one of the best I've stayed at. The one-bedroom suite was very comfortable, and was smartly furnished. Staff were very helpful and responsive. The Club Lounge had very good food options.
July 25, 2014
Rated 5 out of 5 by ProfJeff Prof Jeff at the Edinburgh Grand
I returned to the Grand in Edinburgh now the refurbishment is finished. What a transformation it was good to be back. The new lobby is open and welcoming and the staff seemed to have a new lease of life. The new bathrooms are great and the design is innovative. But one of the biggest differences was the restyled restaurant which now includes a bar. It is open, spacious and a great all day menu with a variety of dishes that cannot fail to please. Well done, thanks. Prof Jeff
September 9, 2012
Rated 5 out of 5 by ritchies20 amazing experoience
Have just spent two nights in this wonderful hotel. The room was clean and luxurious and the facilities top quality. The spa and gym were fantastic . Loved the rooftop pool and the hydropool. The gyms facilities and space were excellent. Staff very friendly and accommodating. The tretments were the best we have ever had and felt truly nurtured. This hotel was luxurious without being pretentious. Saving up to return! Oh and the cooked breakfasts should not be missed!
January 7, 2013
Rated 4 out of 5 by Angel22 Housekeeping
I highly rateThe Sheraton,Edinburgh but I was most disappointed that our Club room & Suite were not cleaned and bed made on our return from a day out in the City at 5pm. Whilst staff were prompt in dealing with my dissatisfaction,we did not want the inconvienance of room cleaning etc at 5pm!
I was informed that it is Sheraton's Worldwide policy to clean vacated rooms first.Disappointing policy as obvioulsy guests comfort is not overriding priority after all.
November 3, 2012
Rated 4 out of 5 by Markylondon Good, not great
It's a decent hotel but could be so much better. As a regular visitor I've noticed Platinum SPG recognition is inconsistent and service can be poor. I've never experienced a stay without any issues here and this stay was no exception; not a big deal but when paying a hefty rate for a suite it's disappointing. That said, the suites are nice, One Spa very relaxing but this place could be in a different league with some real attention to service.
January 1, 2014
Rated 5 out of 5 by Traveller74 Perfect base for exploring Edinburgh
Stayed at the Sheraton Grand Hotel & Spa for the last weekend of Edinburgh Fringe Festival and it was the perfect location. We were in a newly refurbished room which was compact, but more than adequate for two adults. Well designed and good quality furnishings made for a very comfortable stay. We were quite busy seeing shows throughout our stay, so only really slept at the hotel, but would return in a heartbeat to both Edinburgh and the Sheraton.
June 8, 2012
Rated 2 out of 5 by Araminta Disappointed
Two rooms booked close together for a birthday celebration. No TV remote in one room on arrival. New one not brought when asked. Brought late at night when asked again, then discovered TV Not working (coincidence?). Next morning asked duty manager to move us for remaining 2 nights - offered 20% off rate for the night for that room. Not happy that 50% off was only agreed to when pressed. Restaurant not open. Limited menu offered and served in foyer areas. Very unsatisfactory. Feel we should have been notified in advance of stay (booked several weeks in advance) that restaurant not open. Duty Manager was 'sorry we were disappointed'. How about 'sorry we have failed to offer a satisfactory standard of service'? During the stay two 'room cleaning' trolleys were parked outside our rooms for the whole 3 days. Why not parked in cupboards? Horrible sight.
November 5, 2012
Rated 5 out of 5 by ChrisK555 What a hotel!
Now THAT is a great Sheraton Hotel! I can tell that i have seen quite some of them - but this one is AMAZING! New, spacious rooms, Ex-Cel-Lent! Personal, Top Service both in the Lounge and the Restaurant!
The Gym is very big and well-equipped.
We are really looking Forward to see the new SPA in some months when it is renovated!
A big thank you to Mr. Brose, who was so caring - one of our most memorable stays in a Sheraton Hotel - worldwide!
CKUMPA, July 14th 2014.
July 14, 2014
Rated 5 out of 5 by Joanne12 Trailblazers Feedback
I was very pleasantly surprised. The Sheraton name comes with certain expectations for a North American and this blew any expectation out of the water. Amazing rooms, staff, amenities, bar, restaurant, food quality all top drawer. Only comment would be a 24 hour fitness centre. Arriving from an international destination and not being able to sleep at 5am, I would have liked access to the gym early in the morning after my long run.
August 2, 2012
Rated 5 out of 5 by Kathpan Superb hotel
My daughter and i stayed at this wonderful hotel , all staff we encountered were helpful and totally professional. Our room overlooking the castle was wonderful, spacious and comfortable beds. We enjoyed every minute of our stay and will return for longer next time. We would certainly reccomend and have told all of our friends and collegues of this lovely hotel. Thank you to all of the staff for making our stay so enjoyable.
April 26, 2013
Rated 5 out of 5 by Jojo Great hotel
Lovely hotel very clean with friendly and helpfull staff. Room was beautiful very clean and big. Bathroom well it was wonderful. Food was beautiful lovely staff again very friendly and nothing was too much trouble. Only 1 little niggle there wasn't a information book in our room about the hotel and where things were, we found our way easy enough and I suppose if we had of asked they would of been one. Will defo be returning.
March 12, 2013
Rated 5 out of 5 by Ali1404 Try one spa !
My husband and myself had a wonderful weekend break,excellent hotel,booking one spa is a definite so relaxing,staff are lovely,a return visit is planned.the location is perfect.
July 22, 2014
Rated 5 out of 5 by Cinderella2012 Great comfort
Conscientious staff and very comfortable room. Only drawback was noise from outside through the closed windows. Club Room was lovely and well staffed and equipped. Computers need updating. Excellent fitness facility. Wonderful bed and shower.
July 21, 2014
Rated 5 out of 5 by Melandee Incredible Experience!
My family stayed at the Sheraton Grand Edinburgh recently, and I believe it was the best "hotel" guest experience we have ever had. I travel weekly for business and I know good hotels and customer service. The rooms and facilities are amazing ( you have to take advantage of the Spa ) but even more so, their staff was so helpful and friendly, We will definitely return there when we visit again. This is a great value.
May 29, 2012
Rated 5 out of 5 by lee3873 Simply the best!
This hotel is simply the best Sheraton hotel in the world. Facilities are fantastic, rooms are perfect and the staff are the icing on the cake. Friendly, attentive and professional, this hotel is a leader in the Sheraton brand.
July 21, 2014
Rated 5 out of 5 by Mutheta Five Stars!
A beautiful, newly refurbished hotel conveniently located a short distance from the famous Edinburgh Castle. Great views of the castle from the hotel's restaurant and many rooms. We thoroughly enjoyed our stay and highly recommend this property. Thank you to the outstanding staff at the Sheraton Grand!
July 19, 2014
Rated 5 out of 5 by Kristina3 A Warm Welcome in a Cold Climate
The hotel staff was more than wonderful and very helpful for two women alone on our first adventure to Scotland. The Sheraton is located in the center of everything and all of our needs were taken care of. My sister and I stuck out in this town being African American full figured ladies and the reception team; (concierge, front desk, and doormen) treated us like honored guest and family.
January 3, 2013