Rated 5 out of 5 by Pat782 Love this hotel very convenient for travelers
Check in was fast with friendly services
January 16, 2014
Rated 3 out of 5 by Ted45 Your Personnel
The only reason for the 3 star rating is due to your personnel. The staff member checking us in was very rude and acted as if we were bothering her. We were told our pet couldn't be left alone in the room and we have no problem with the rule. Upon returning we talked with another guest who informed she knew nothing about the rule and left two dogs in her room. The room itself was clean and the view wonderful which brings me to another point. We were at Club Level but the staff member failed to give us any information about any amenties, especially the breakfast.
January 27, 2012
Rated 2 out of 5 by Jenn Stale Aftertaste
After dealing with a delayed flight and then a canceled flight, I was looking for a comfortable, albeit short sleep at the Sheraton. I was forced to cover my hotel costs (thanks to new air travel policy!), so I went with a trusted brand. Everything was clean and nice except my room smelled strongly of stale smoke. So much so, that my clothes and luggage all wreaked the following day. Too bad I was too exhausted to complain to the Front Desk. I just couldn't muster up the energy after traveling for 8 hours to deal with changing to a new room. I'm sure the problem was just specific to my room, but nonetheless it left a stale taste in my mouth.
December 27, 2011
Rated 2 out of 5 by PickyPickyTraveler This Hotel Shouldn't Be A Sheraton
This hotel should be removed from the Sheraton system. It's an insult to other properties in the brand.
On check-in, the agent did not review/confirm my rate. They did not acknowledge that I had paid for a Club room. I was assigned to a room that had a broken air conditioning unit, requiring a trip back down to the desk and a long wait to be assisted.
The room itself is small. The carpet wes stained, the furniture old and unattractive. The bathroom was also very small. The hotel is in need of a top-to-bottom gutting and refurbishment.
The "Club lounge" ambiance was on part with the DMV. The "evening hors d'oeuvres" looked like they came from Costco. The morning breakfast was equally unimpressive and unappetizing.
Avoid this hotel if at all possible.
March 17, 2012
Rated 5 out of 5 by StopOver Above My Expectations
I was pleasantly surprised when I arrived at this location. It was just a stop over on my way to south Florida. It is was a good deal for the money and I travel with a small pet so I was glad to find a hotel that had reasonable rates and still a clean nice hotel. The staff was great and the room was very clean and comfortable. I stayed on the club level and the accomadation for breakfast were closed due to the holiday. I was given a voucher for the restuarant downstairs. No complaints from me and I would definitely stay here again
January 4, 2012
Rated 4 out of 5 by Snooki Good value and great location
Compared to other 4-5 star properties in the area, this Sheraton is a good value, especially if you do the pre-paid option. Staff is very friendly. We were upgraded to club/executive lounge access. The evening hors d'oeuvres (posted 5-8 p.m.) were very minimal and ran out immediately (by 5:30 p.m.) After calling for a replenishment, a tray of mini-quiche finally arrived about 6:30 p.m. Other guests in the lounge were equally upset and disappointed. Breakfast the following day was much better-&-tables were clean clean
January 16, 2012
Rated 1 out of 5 by john1971 This hotel is dated and needs to be refurbished
The night lamps in the room did not work. I don't think the staff takes stock of what's working in the room and fixes what isn't.
January 11, 2014
Rated 2 out of 5 by Ignored This hotel does not understand customer service
Front desk was understaffed with inexperienced staff given the rush of people attempting to check-in. The SPG priority line was not available, despite the sign so SPG members were left to grind it out with everyone else (some loyalty program). The bar and grill serves food (supposedly) until 11:45pm. They sat me down at 11:20, and then proceeded to ignore me for 15mins. No drink order, no food, nothing. I finally left and attempted order food from my room, only to find that my room key did not work.
March 17, 2012
Rated 5 out of 5 by FrankB A good stay overall
The Mrs. and myself had a great layover. Nice people, comfortable bed, very clean. Definitely, the best hotel in the ATL airport area. One minor dissapoiintment: The club room attendant just ignored the guests and kept playing on the club room computer his entire shift. It was almost funny how unprofessional his behaviour was. I am guessing his attitude does not get him any tips? :-)
This is a dog friendly hotel, they only require you to sign a waiver which is really awesome!
May 29, 2013
Rated 2 out of 5 by Rancher Somewhat dismal
I stay in Starwood properties most weeks. This hotel was below the norm, but not enough to check out after one night. The staff tries, but misses. The first room assigned to me was very smokey...in a non-smoking hotel, the second room literally did not have a bed, although the desk attendant insisted it did. She sent a worker up to verify the bed existed. It did not. The third room assigned was not made up. The fourth room was the charm. It took only 1.5 hours to check in.
The Club Lounge is woefully inadequate, crammed with people and not a chair to be found....however the food there was better than that at the hotel restaurant. The attendant there is stellar.
On a positive note, the hotel rooms are clean (although the halls are littered with guest debris...continually), the shuttle is frequent and on time with great drivers, and the room rate inexpensive.
March 20, 2012
Rated 2 out of 5 by FLgal Worst Starwood Property!
Phones didnt work
Missed important mtg b/c wake up call didn't go thru. Did not know phones weren't working until next day! Concierge Level was full of children & food was 1 hr late & they did not refill. Room Service food order was incomplete & cold...etc!!! I checked out of hotel early even though my 2nd night was already paid for!!!! My worst STARWOOD experience ever!!!
August 7, 2013
Rated 5 out of 5 by Texas7 Service is outstanding
Dido from the lobby management was beyond helpful throughout my stay! Mike the restaurant manager was extremely courteous and the food was fresh and delicious. His staff including Jose and Sunil were extraordinary with detail to my preferences ready as they noticed me walking in for breakfast every morning for the entire week of my stay. Liz from the snack/sandwich area would go out of her way to satisfy my preferences also, with polite, hospitable conversations. At the bar, Judy made a very special cocktail of her own recipe which was quite refreshing and unique. She too was very polite and extremely friendly, welcoming. Mike the manager of the restaurant has a superb, classy staff. Because of their impeccable service, I plan to return to Atlanta in several months and make reservations at this hotel to celebrate our anniversary! This by far was the very best stay and experience I've had in comparison to several hotels around the country.
August 6, 2013
Rated 5 out of 5 by Carhartt Nice Hotel/Great Value
I stayed briefly at this property due to some travel delays and was quite impressed. The price is right and the facility was well maintained and exceptionally clean. The bed was extremely comfortable! I was treated like a star by the front desk attendant. Everyone I met was personable and professional. I would definitely recommend this hotel.
July 4, 2013
Rated 4 out of 5 by deerisle Great airport hotel with fabulous front desk staff
My family and and I stayed at this property for a brief visit while in transit through the Atlanta airport. I am a very frequent Starwood guest, and this time I was traveling with my family. The front desk staff provided a larger room, and maid services brought up a roll away and extra blankets very quickly. The staff could not have been more helpful. The room was very clean and comfortable. We had tired kids, and everyone was very happy and got some rest. We were particularly pleased with Calleen assistance and help (front desk night supervisor I think).
The only drawback was that the club lounge breakfast was really mediocre. The attendant seemed annoyed that anyone wanted to be there when it opened at 6:30am, and the toaster was broken. The rest of the staff was fabulous, so maybe she was just having a bad day.
I would definitely come back to this property (and probably will have the opportunity because I fly through Atlanta from time to time.
February 12, 2012
Rated 5 out of 5 by AGWJR Great Hotel, as always.....
The staff is excellent and cares about all of the guests.
September 23, 2013
Rated 5 out of 5 by McLain Mac
Great hotel. Great bed. Great breakfast.
September 19, 2013
Rated 5 out of 5 by Tennesseepeeps stay enjoyable and convenient to the airport
The only disappointment was that we payed to stay on the club floor and did not get to use it the night we arrived because they quit serving at 8 pm and we had to drive from Tennessee after school was out. It would be nice to have free WIFI with our stay. Krystal's even offers this.
March 11, 2013
Rated 5 out of 5 by Cheryl55 Awesome
One o fthe most comfortable beds I have slept in an hotel ! Staff was very friendly and helpful. The food in the restuaranct was excellent! Location in off I-85 Atanta vere convenient to the Georgia International Convention Center.
March 28, 2013
Rated 4 out of 5 by cnwo4life Always prepared
This is my go to hotel in Atlanta, they have always shown me the utmost respect, service and attention to detail. No matter if I am checking in at lunch or midnight, the staff always greet me with a warm smile. Thankyou so much.
June 23, 2012
Rated 2 out of 5 by Dta333 Terrible customer cervice
Arrived late and discovered an hour later that the air con was not working properly.
No bottled water in the room and it was approx. 78 degrees in the room. The next morning, all the front desk could say was 'that's too bad'
March 20, 2012
Rated 3 out of 5 by TJ749782 Staff needs more training
The staff took forever to check me in. I am platinum so all my info is already in the system. They forgot to give me access to the club level so I had to wait another 20 minutes for them to fix my access to the club level
February 8, 2012
Rated 4 out of 5 by Reviewer Friendly Staff
I have stayed at this property several times and it is great to be recognized and welcomed back by the attentive Front Desk staff.
Mr. Dedo especially and the Bellman have always been accomodating to my extra requests and friendly on a personal level.
The Outlet Manager Mike and his staff in the restaurant are OUTSTANDING and helpful.
The Bar Staff were helpful even after hours on the New Years holidays.
The Lounge staff are always pleasant and attentive.
Unfortunately, the property is in need of a general touch up as I have observed an apparent lack of attention over the years.
Additionally, I had a dissapointing experience when checking out as my PREPAID IN FULL reservation was bumped up almost USD 400.XX due to the 'holiday rate' and I was unable to communicate effectively with the staff. The representative was incapable of comprehending my basic position that, other than the incidentals, my room charge had been satisfied in total two weeks in advance??
Other than that, and hopeing for a property touch up, I will be happy to see Mr. Dedo & Mike again soon.
February 11, 2012
Rated 5 out of 5 by MarieB Outstanding hotel
I couldnt expect the front desk to be nicer than they have been to us throughtout the entire stay. Beds are very comfortable and the shuttle runs frequently. Love this hotel.
May 31, 2013
Rated 3 out of 5 by Cheryl1222 The hotel was okay but not to my standards.
The bathroom floor was wet when we first arrived (and the bathroom in general in tiny!) Also there was a hair on the bedsheet - yuck!!
December 14, 2011
Rated 1 out of 5 by Apd01 Very rough on the edges
Hote severely in need of updating. Restaurants and bar worth avoiding.
November 9, 2011
Rated 5 out of 5 by RALnGA SHERATON GATEWAY
CLEAN,FRIENDLY AND GREAT LOCATION TO AIRPORT
May 22, 2013
Rated 3 out of 5 by Happy Near airport, convenient
It has a large, beautifully decorated lobby , comfortable/ quality beds, indoor pool but no bottle of water in the room and we had the bad luck of insanely loud neighbors next door, it was actually a disco party with a huge crowd that lasted past 10 pm... The phone complaint didn't do anything but after I went to the front desk, then it was all quickly and well handled. It was like trying to rest against the wall of a night club- the strangest hotel experience in my life.
December 16, 2013
Rated 5 out of 5 by cmbq Caring staff
staff was very attentive to meeting my needs
August 16, 2012
Rated 4 out of 5 by Olesja Everything stellar except for eating establishments
Beautiful clean lobby, Ernst at the front desk went out of his way to get me the best room possible. Room was terrific, and they even brought an extra couch. The bed was the most comfortable I ever slept on, and the bathroom was truly sparkling clean, like on Lysol tv ads:))) Amazing! Bell boy was on time and super helpful, and the cleaning lady too.
Now the minuses. Both restaurant and the little coffee shop were horrible. Staff at the coffee shop had attitude, and staff in the restaurant was incompetent - slow, messed up orders, didn't even bring out some of our party orders and remembered only when we were ready to leave. I gave them 3 chances, all 3 times they were like that. Food was expensive for what it was. I hated that I didn't know there is a restaurant across the street, or I would be eating there.
Upon check out they didn't give me any paperwork like a statement, were incompetent about my charges (I actually had to tell them what I spent and how I paid), and it continued with weird holds placed on my account in strange sums, which I had to call accounting to straighten out. I travel a lot and never had this kind of accounting mess. Yes, the accountant straightened it out, but when I was checking out she was off and the clerk at the front desk was clueless.
Overall - great value, all the hotel staff amazing except for food people and ladies at front desk (men seemed really nice:)) and I would stay there again, but will be eating across the street and getting on them for every transaction every day checking my account:(
December 15, 2011
Rated 2 out of 5 by Nosleep Still have not found the right place to stay at ATL airport
Smelly room. Room appeared clean but did not smell very good. Musty and smokey smell.
Toilet stopped up a few times.
No upgrade (SPG/DL crossover rewards) - I dropped from SPG Plat to Gold to nothing this year....was very happy when Crossover started as I have had nothing but good experiences till this time. Apparently this hotel does not know about or recognize crossover....did not know about free internet and did not get upgrade. I will again be gold soon so no worries.
Did not get make a green choice points - don't offer a program you can't administer.
I've stayed at several hotels near ATL recently and I must say this one is not making the short list.
August 30, 2013