Rated 1 out of 5 by Robbie68 No great features
Unfortunately we were met with Cyclone Evan which rendered the pool, sea activities impossible to use. We had 2 days with no air conditioning with limited power in our room. Hotel needs to upgrade its generators.when we observed other hotels in the area had better faciilities in operation as they had generators sixed to suit. Our holiday was not a pleasant one and we had to sleep in our room that was above 32 deg with no fan or ac in operation. Hotel did not try to make our stay any better. We asked to move rooms but they were unwilling until i complained and was about to move out of the hotel to another hotel. They then only gave us another room, strangly this had air conditioning?.
January 12, 2013
Rated 5 out of 5 by ped58 this hotel was great
we enjoyed our stay at the sheraton the staff treated us well and made us feel at home the bill was a bit confusing restraunt charges should be on seperate bill instead on accomadation bill it gets you confused as for the restraunt food was exallent but the prices were a bit expansive for the pocket but the food was great
July 24, 2012
Rated 5 out of 5 by TravelDan2013 Great hotel with nice views
We stayed at the Sheraton Fiji for three nights on the second week of our honeymoon. We used a suite upgrade and had an amazing corner room overlooking the beach. The staff were very friendly and helpful with any questions we had. There are many restaurant choices and the happy hours had great prices. The breakfast buffet had everything you could ever dream and more. There was a lot of families with little kids but that is to be expected at a resort and did not affect our stay that much. We connected on to the Sheraton Tokoriki Island resort after and this was a great stay before.
October 22, 2014
Rated 5 out of 5 by Suzy66 Wonderful staff
We stayed at the Sheraton fiji for eight nights and didn't want to go home. The staff were wonderful, the beds comfortable and the food well above the epected standard. We can't wait to go back. Our holiday was everything we could have wished for.
November 14, 2012
Rated 5 out of 5 by KAZZA58 EVERYTHING YOU NEED
SPENT A WEEK AT THE HOTEL AND FROM ARRIVING TO LEAVING (RELUCTANTLY) THE SERVICE, THE FOOD, THE AMENITIES, THE STAFF, THE ROOM, WERE JUST BRILLIANT. WOULD HIGHLY RECOMMEND THIS HOTEL TO ANYONE. THE STAFF COULD NOT DO ENOUGH FOR YOU.
July 11, 2012
Rated 5 out of 5 by Kezza The staff were awesome.
We loved the Sheraton, on arrival we were greated with a cold drink and a minted face washer to refresh ourselves with. There were a couple of hipcups, but overall the Staff at the Sheraton were fantastic and the Sheraton itself was amazing.
March 7, 2013
Rated 5 out of 5 by RAFJA WOW!
I was a long term guest at the Sheraton Denarau and enjoyed my time there very much. The staff is excellent! The views were spectacular and it will be a pleasure to return again. THANKS to everyone who made me feel at home.
August 4, 2013
Rated 2 out of 5 by MLEF Completed stay, unsatisfactory
We had a terrible stay at the resort. Would not recommend. Room was not up to standard, was in need of maintenance & staff could not be trusted. Management were very unhelpful & for a Sheraton Resort very disappointing.
July 23, 2013
Rated 4 out of 5 by Fiona65 This hotel had very friendly staff
We spent 6 days at the Sheraton Fiji Resort, and it was fantastic...staff were so friendly, room was lovely, restaurants great, and the pool bar was awesome. We will be back...thanks for a great holiday!
November 19, 2012
Rated 5 out of 5 by Gigi Lovely stay!
Fantastic location, the wonderful staff were very attentive to all our needs and had every attention for us, my elderly mum was with me and they were great. Mum absolutely loved our time there.
February 8, 2013
Rated 5 out of 5 by Melissa289 Paradise!
Being our 27th stay at the hotel, it's home to us! The staff are our family and go out of their way to make sure we enjoy our holiday every time. Amazing hotel!
January 27, 2013
Rated 5 out of 5 by Pam8 A beautiful resort
Sheraton Fiji overlooks the harbour, palm trees surround the perfectly kept grounds.
The pools are amazing with water features and garden surrounds
June 18, 2013
Rated 4 out of 5 by Keith04 The hotel is in a great central location
The hotel is in a great central location. Close to the Marina, other resorts, the golf club and close but not to close to the airport.
December 20, 2012
Rated 5 out of 5 by ContikiLace11 the view from our room was Amazing.
we loved the Pools & the surroundings.
rooms are comfortable, my only complaint would be the pillows , they were too soft, struggled to sleep. The staff in all restaurants were the best ever. Always smiling & there for us at all times. Thanks again.
November 17, 2014
Rated 4 out of 5 by Susiq49 This hotel has great facilities
Overall we found the Sheraton Denerau an enjoyable experience. We liked the fact that the guests are able to use the facilities of all three properties. We realise that this is a family resort but felt there could be better facilites provided for adults only. The adult pool at the Sheraton was very small and in need of maintenance and with the design of the hotel surely it would not be too hard to have an adult only wing. We had young children in the room next to ours for part of our stay. We were awoken very early by the banging of doors and loud voices. I realise this is what children do but we are also paying customers and entitled to some peace
June 25, 2014
Rated 5 out of 5 by Betta This hotel has great features
Everthing about the hotel was excellent
October 7, 2013
Rated 4 out of 5 by Macka great restaurants and staff
Overall enjoyed our stay. Visit here at least twice a year. Enjoy the Flying Fish and Ports O Call restaurants very much." The Kitchen" attached to the Westin is very good.Staff as usual top shelf.
Was disappointed with the method of billing, where only a small amount is allocated to your credit card each day [approx $100], that would be spent with a session on cocktails alone. Was forced to finalise my account after half our stay and start again. It would be better if approx $500 a day was allocated, and if not used, no harm would be done, remembering we are dealing in Fj$..A small point that on check in, spg membership was not recognised in any form.
July 5, 2014
Rated 1 out of 5 by chua007 Great start but bad ending
I was on conference and stayed at Sheraton, it was a great experience with friendly staff members I met and great facilities provided. However, it was totally disaster when I tried to confirm with the reservation counter for my extend stay with the hotel after the conference. I was told the hotel has ran out of rooms and I need to sort out my problem myself. I end up to rang 4 hotels before I was able to secure a room due to last minutes booking (it was a busy weekend in Denarau). But the next day, when I check out, the staff member told me the room was actually extended and wondering why would I chose to check out earlier. Despite the extra money I have to pay for the Villa, I was disappointed with the reservation I spoke to, who hasn't been professional at all through out the confirmation process, and there was no appropriate remedy provided after found out that the hotel reservation has made the mistake. In conclusion, the experience was the worst I had ever by staying with different hotels in recent years!
November 12, 2014
Rated 4 out of 5 by Vivienne Excellent for relaxation
Home away from home but with added tranquility and fun. Always a pleasure to stay in Starwood hotel.
November 15, 2014
Rated 4 out of 5 by Ticey Excellent features
I would have no trouble to recommend this hotel, as terrific for family's, but also great for couples as spread out over a large area on the beach, and did not feel over run by family's with young children, which can be a small problem in Fiji, but large spacious rooms, and bathrooms, terrifiic staff, loved the bula bus, and nice and close to the marina, looking forward to returning.
November 5, 2014
Rated 5 out of 5 by Sagars777 Best Experience
Sheraton provides best facilities and great customer service.
Events hosting is just superb and best breakfast menu and dishes.
You have to try Sheraton for a wonderful experience.
November 10, 2014
Rated 5 out of 5 by Margrete Sheraton Fiji
Service was amazing nothing was too much trouble Restaurants, in particular Ports O Call gave an unforgettable dining experience
The pools were beautiful BUT the adults only pool was used by children as well which was a shame
The ocean front room was divine offering an amazing view at all times of the day
November 7, 2014
Rated 5 out of 5 by Pam8 Amazing holiday
Love the room, gardens, pools and restaurant. The staff were very willing to assist. Enjoyed the beautiful views from our studio room and layout of the main entrance. Loved the bula bus and looking at the gardens as passing. This was our eighth stay at this amazing resort.
June 2, 2012
Rated 5 out of 5 by Kaaz fantastic holiday
We had a fantastic stay at the Sheration Denerau. Right from when we stepped out of our car to the sound of the beating drums, to the fantastic buffet breakfasts, the friendly smiles from the staff , our trip was thoroughly enjoyed for the week. We had a great room & it was so special arriving back each day to our room where a new feature was paced on our bed.Thankyou for providing us with a trip we will remember for life.
October 28, 2014
Rated 3 out of 5 by Woddy This resort has many great features
My wife & I enjoyed our stay at the Sheraton Fiji Resort. On arrival we were made to feel very welcome & our 'ocean view' room helped to create a most relaxing atmosphere. Our room were extremely well kept & clean which is a big plus. The only negative part of our stay was our breakfast buffet experience - most of the food which was suppose to be hot was either cold or just warm, & the majority of staff were unfriendly or appeared indifferent by being more interested in what was going on outside or with their own conversations than attending customers (compared to other Fijian resorts in which we have stayed). We would stay here again, but would go elsewhere for breakfast.
June 11, 2014
Rated 5 out of 5 by Gazza51 Brilliant Hotel
Didn't know what to expect but had a fabulous time . Beautiful rooms excellent food and great swimming pools . All staff were outstanding and very . I will recommend your resort to all my friends
February 12, 2013
Rated 5 out of 5 by Loz47 Favourite holiday destination
We had another wonderful time staying at The Sheraton. We were given an upgrade to Oceanfront. Staff were very helpful, especially Sikeli at front check in desk. Activities guys are great. We have come to know them very well over the past 5 years we have been staying there. Can't wait for our next trip we are planning for next year.
October 29, 2014
Rated 5 out of 5 by Quatro Toddlers
We went with our 3 & 1 year old and noticed you didn't have plastic cutlery for kids or plastic cups to make it easier on them.
The meals are great for an adult but I still think that kids menus should be revisited to look kid friendly as well and have simple options available.
Their could be an indoor play centre and you could have staff help parents with toddlers at meal times...in order to help with the feeding and then entertain them while adults eat.
Ipads are a great way to entertain kids...if planes have them, hotels could have them as well for kids to use and return.
July 3, 2013
Rated 5 out of 5 by Debz welcome to Fiji
We had the most awesome stay and will recommend to all our friends and family.
The rooms are lovely, the hotel is so welcoming and has the lovest entrance and wonderful shops.
The food is unbelieveable and the surrounds most relaxing and really fab that you can walk into other resorts cose by. I especially love the people of Fiji and the staff at the Sheraton are beautiful and welcome you like family. Thankyou for making our holiday the best we have ever had x
June 28, 2012
Rated 2 out of 5 by Shirlthegirl Very Disappointed
We have stayed with Sheraton (in the US) before and were extremely disappointed with our experience in Fiji. There was nothing in our room to indicate facilities. The shower was abysmal and didn't work properly. No hot water on day 2. No milk left in fridge for coffee. Request for bottle opener/corkscrew took over an hour to get recognition...in the meantime we went to local store and bought one.Wanted to dine out at Ports o call and turned up at 6.20pm only to find restaurant not open...sign said open at 6pm. This experience has severely dented our confidence in booking with sheraton again.
August 3, 2014