Rated 5 out of 5 by Kaaz fantastic holiday
We had a fantastic stay at the Sheration Denerau. Right from when we stepped out of our car to the sound of the beating drums, to the fantastic buffet breakfasts, the friendly smiles from the staff , our trip was thoroughly enjoyed for the week. We had a great room & it was so special arriving back each day to our room where a new feature was paced on our bed.Thankyou for providing us with a trip we will remember for life.
October 28, 2014
Rated 5 out of 5 by JenAll01 Great Break
Had a great time, staff were extremely friendly and welcoming., would not stay anywhere else in Fiji.
November 1, 2014
Rated 5 out of 5 by Loz47 Favourite holiday destination
We had another wonderful time staying at The Sheraton. We were given an upgrade to Oceanfront. Staff were very helpful, especially Sikeli at front check in desk. Activities guys are great. We have come to know them very well over the past 5 years we have been staying there. Can't wait for our next trip we are planning for next year.
October 29, 2014
Rated 1 out of 5 by Tajima NOT a 5 star resort!!
in a studio with a nice location, however, the room is falling apart. Everything seems to be broken. Fiji culture is friendly but if I am asked again, now two times!!!!, if MY children are my grandchildren, I am going to scream!!! Geez, I'm here to relax with my kids not reminded how old I look.....and not in front of my kids. I hate it here. Fear every moment that another hotel staff member is going to ask about my "grandkids". Food is way too expensive. Service too lay back therefore slow.
December 8, 2011
Rated 5 out of 5 by Stu430 Relaxing
Outstanding service from all members of staff which made us feel relaxed from the minute we arrived until it was time to leave. Only criticism was the fact that the people below were smokers and when they were on their deck area the smoke permeated up into our room so we had to keep the doors closed. Restaurant prices were exceptionally expensive when you have a large family.
July 24, 2014
Rated 1 out of 5 by rvk0701 poor standard and service - Sheraton Denauru
Room was not prepared with cots as requested. Cots when provided were in poor condition (one was unusable). Towel rail was broken. Minor leak from the ceiling. Shower head was broken. room service menu was missing (and room service choice is poor and expensive). Only one bath robe in room. We were allocated room furthest from facilities (with 2 small children this is ridiculous). Service response to issues was poor. Management support was begrudging. Stay somewhere else!
September 15, 2013
Rated 5 out of 5 by pjexpress Everything to Expect & More
Sheraton Fiji is a beautiful hotel, from the moment you walk in to the grand entrance, staff are stellar in their service. Great facilities, extremely comfortable bed and the bathroom is the best of any hotel I have stayed in. Location only a short walk to other hotels. The atmosphere was great with live bands, dancing and excellent restaurants. I cannot wait to come back and visit this great hotel and would recommend it for couples wanting a romantic vacation away.
June 30, 2013
Rated 5 out of 5 by Coconutz Great Conference Vibe
Had the pleasure of staying here for a conference recently. Brilliant service and amenities. Only flaws were: loud minibar fridge in the room, that echoed in it's timber housing, limited vegan options in breakfast buffet and conference dinner. Fresh Fruit on offer was fantastic!
August 5, 2014
Rated 2 out of 5 by brown141 Not as good as it used to be....
This hotel lacks quality customer service and we were treated like we were a hassle. I had called for a late checkout because our flight was in the mid afternoon and was immediately told that this wasn't possible. The receptionist didn't even take the time to check if it was available and immediately dismissed my request. We then asked again at reception face to face and we were told yes, this isn't a problem. We were in the room and had a phone call to inform us that we were late and that checkout was at 11am. It didn't make sense what was happening however in the end we were able to leave at 2pm.
Other issues included we wanted to book more rooms but were immediately told that there were none available. When I called back a second time I was able to book the extra rooms. Not so sure what's going on with reservations!
January 14, 2013
Rated 4 out of 5 by Valentino2 Something for Everyone!
Whether solo or family..the 3 resorts cater for everyone. I had a wonderful relaxing holiday and the only negative would be that I found there to be too much fried food on offer in general. More salads needed & Fijian food. Had to request Kokoda at lunch at Wet Edge!
October 25, 2014
Rated 5 out of 5 by Devro Lovely hotel in a lovely setting.
My room 1218 was excellent and best situated overlooking the beach, within a short walk to all the amenities. It was quiet and of good standard and only lacking in as chair to sit by the writing desk as you came in the door. The shower hose leaks and the magnifying mirror needs tightening otherwise the hotel standard is greatly enhanced by the wonderful friendly attitude of the staff.
October 21, 2014
Rated 5 out of 5 by quiltartist Hotel did not have menu item we especially book that hotel for.
We spent a great deal of money to stay at this hotel ONLY because on the website it clearly said that served Bouillabasisse at the Port o Call. We were very very disappointed after months of anticipation.
October 24, 2014
Rated 1 out of 5 by Robbie68 No great features
Unfortunately we were met with Cyclone Evan which rendered the pool, sea activities impossible to use. We had 2 days with no air conditioning with limited power in our room. Hotel needs to upgrade its generators.when we observed other hotels in the area had better faciilities in operation as they had generators sixed to suit. Our holiday was not a pleasant one and we had to sleep in our room that was above 32 deg with no fan or ac in operation. Hotel did not try to make our stay any better. We asked to move rooms but they were unwilling until i complained and was about to move out of the hotel to another hotel. They then only gave us another room, strangly this had air conditioning?.
January 12, 2013
Rated 5 out of 5 by ped58 this hotel was great
we enjoyed our stay at the sheraton the staff treated us well and made us feel at home the bill was a bit confusing restraunt charges should be on seperate bill instead on accomadation bill it gets you confused as for the restraunt food was exallent but the prices were a bit expansive for the pocket but the food was great
July 24, 2012
Rated 4 out of 5 by Meyn This hotel has great features
This hotel has great facilities a wonderful layout and fabulous staff.
Cleanliness ,attention to detail and staff responsiveness is admirable.
Would certainly stay with you again.
October 21, 2014
Rated 3 out of 5 by jackie1974 Hotel rooms need refurbishment
The rooms need a refurbishment, as it is a bit dated, i was expecting something a bit more luxurious. For example new paint and furniture, the bathrooms were ok.
Apart from Port O Call which is fantastic the other restaurants were expensive.
Pools were good if you are with children.
October 19, 2014
Rated 5 out of 5 by Suzy66 Wonderful staff
We stayed at the Sheraton fiji for eight nights and didn't want to go home. The staff were wonderful, the beds comfortable and the food well above the epected standard. We can't wait to go back. Our holiday was everything we could have wished for.
November 14, 2012
Rated 5 out of 5 by KAZZA58 EVERYTHING YOU NEED
SPENT A WEEK AT THE HOTEL AND FROM ARRIVING TO LEAVING (RELUCTANTLY) THE SERVICE, THE FOOD, THE AMENITIES, THE STAFF, THE ROOM, WERE JUST BRILLIANT. WOULD HIGHLY RECOMMEND THIS HOTEL TO ANYONE. THE STAFF COULD NOT DO ENOUGH FOR YOU.
July 11, 2012
Rated 5 out of 5 by Kezza The staff were awesome.
We loved the Sheraton, on arrival we were greated with a cold drink and a minted face washer to refresh ourselves with. There were a couple of hipcups, but overall the Staff at the Sheraton were fantastic and the Sheraton itself was amazing.
March 7, 2013
Rated 5 out of 5 by RAFJA WOW!
I was a long term guest at the Sheraton Denarau and enjoyed my time there very much. The staff is excellent! The views were spectacular and it will be a pleasure to return again. THANKS to everyone who made me feel at home.
August 4, 2013
Rated 2 out of 5 by MLEF Completed stay, unsatisfactory
We had a terrible stay at the resort. Would not recommend. Room was not up to standard, was in need of maintenance & staff could not be trusted. Management were very unhelpful & for a Sheraton Resort very disappointing.
July 23, 2013
Rated 4 out of 5 by Fiona65 This hotel had very friendly staff
We spent 6 days at the Sheraton Fiji Resort, and it was fantastic...staff were so friendly, room was lovely, restaurants great, and the pool bar was awesome. We will be back...thanks for a great holiday!
November 19, 2012
Rated 5 out of 5 by Gigi Lovely stay!
Fantastic location, the wonderful staff were very attentive to all our needs and had every attention for us, my elderly mum was with me and they were great. Mum absolutely loved our time there.
February 8, 2013
Rated 4 out of 5 by Susiq49 This hotel has great facilities
Overall we found the Sheraton Denerau an enjoyable experience. We liked the fact that the guests are able to use the facilities of all three properties. We realise that this is a family resort but felt there could be better facilites provided for adults only. The adult pool at the Sheraton was very small and in need of maintenance and with the design of the hotel surely it would not be too hard to have an adult only wing. We had young children in the room next to ours for part of our stay. We were awoken very early by the banging of doors and loud voices. I realise this is what children do but we are also paying customers and entitled to some peace
June 25, 2014
Rated 5 out of 5 by Melissa289 Paradise!
Being our 27th stay at the hotel, it's home to us! The staff are our family and go out of their way to make sure we enjoy our holiday every time. Amazing hotel!
January 27, 2013
Rated 5 out of 5 by Pam8 A beautiful resort
Sheraton Fiji overlooks the harbour, palm trees surround the perfectly kept grounds.
The pools are amazing with water features and garden surrounds
June 18, 2013
Rated 4 out of 5 by Keith04 The hotel is in a great central location
The hotel is in a great central location. Close to the Marina, other resorts, the golf club and close but not to close to the airport.
December 20, 2012
Rated 4 out of 5 by Macka great restaurants and staff
Overall enjoyed our stay. Visit here at least twice a year. Enjoy the Flying Fish and Ports O Call restaurants very much." The Kitchen" attached to the Westin is very good.Staff as usual top shelf.
Was disappointed with the method of billing, where only a small amount is allocated to your credit card each day [approx $100], that would be spent with a session on cocktails alone. Was forced to finalise my account after half our stay and start again. It would be better if approx $500 a day was allocated, and if not used, no harm would be done, remembering we are dealing in Fj$..A small point that on check in, spg membership was not recognised in any form.
July 5, 2014
Rated 5 out of 5 by Betta This hotel has great features
Everthing about the hotel was excellent
October 7, 2013
Rated 3 out of 5 by Cgb013 Offer honoured?
Hotel is OK
Offers for play at the golf course aren't honoured and the staff there are very unresponsive.
Hotel Duty Manager couldn't care less
October 17, 2014