Rated 3 out of 5 by neil32 It,s just too noisy so very little sleep
We have just returned from staying 7 nights in building 1 in the bella area of the resort. The rooms themselves are nice but a little snug.
Our room overlooked the main pool deck and at 7.30am every morning there would be loud music playing from the pool area even though there was no one using it, it woke us up every morning as it was so loud, it must be on a timer as when we were the the clocks went back so for 2 mornings the loud music came on at 6.30am so for the seven days we were not allowed to snooze in bed due to the noise.
I rang reception and complained 3 times even speaking to Jennifer Perez (front desk lead) who was very sympathetic and apologised numerous times but the very next morning after speaking to her the music kicked off at 6.30am.
Also you can hear every toilet in the block being flushed all hours of the day and night, so after my 7 days of virtually no sleep I was glad to get out of there.
November 5, 2014
Rated 1 out of 5 by BSY79 Very Unhelpful Staff
Shuttle booking through the Transportation Services desk was way more difficult than it should have been. After trying to get 2 days of shuttles booked to Universal we were told we could only book one day at a time. Considering the shuttle returns after the Transportation desk is closed that makes things difficult. So then we tried to get help from the front desk only to have a front desk employee give us a fake name and pretend to be manager. We did not find this out until calling again the next morning to follow up with this nonexistent person only to be told "No one works here by that name". I wonder if it has anything to do with our group not signing up for the Time Share Presentation?? Poor service.
Also this hotel is very loud and the beds were uncomfortable. We will not stay here again.
November 4, 2014
Rated 4 out of 5 by CallMeHoot Perfect for our family
Our room was the perfect accommodation for our group of 6. We had a 2 bdrm suite with 2 full baths, kitchen, dining, living room, laundry area, & balcony. We utilized every bit of our suite! Staff was friendly & service was very good. The grounds were well-kept & the amenities were plentiful.
November 4, 2014
Rated 1 out of 5 by Imstymie Can't believe this hotel is part of SPG program
Musty smelling room that couldn't have been further away from Marketplace, pool, playground, etc. Fixtures were very outdated and worn.
November 3, 2014
Rated 1 out of 5 by Imstymie Back of the bus
We were in building 9 which couldn't be any further away from pool, restaurant, market, etc. The room was musty smelling and nothing like the room on time share tour.
November 2, 2014
Rated 1 out of 5 by LouAdvanta14 Could Not Beilieve This Is A SPG Property
I had the two bedroom villa and the room was disgusting. I went to lay in the bed and as I lay down on the bed all of a sudden the room was engulfed in flying dust. The shower door were rusted out and had to be dragged to close and as you dragged them the made a horrid screeching sound, the A/C would not go below 70 leaving the room all hot and sticky. This property was disgusting it is making me rethink staying at any SPG hotel going forward. The couch had on the living room had a blood stain in the seat that looked like someone tried to get it out but could not so they left the cushion instead of replacing it.I actually personally left and stayed at a different hotel after the first night, while the person I was staying with stayed there the entire stay and he said that on the last night of our stay the room A/C unit was on set to the lowest setting and it kept getting hotter and hotter in the room. Overall this hotel is completely below an acceptable level for rentals and I would not recommend this facility to anyone
November 1, 2014
Rated 5 out of 5 by Millie46 Always a great stay!
We keep coming back because it is wonderful. I think your staff is great, most welcoming and helpful. Everything from the room, to the grounds, to the pool, is top notch, and we are always sad to leave. Keep up the great work.
October 31, 2014
Rated 5 out of 5 by Lovetotravel3 Wonderful!
We loved out stay at this hotel. We just came back yesterday after 5 nights and days. It was super clean everywhere!! The hotel was beautiful and despite it being so popular (many parking spots were occupied) it never felt like there were too many people. Our room was quiet, we had an end one bedroom suite near St. Augustine pool. We never heard or saw a sole on our floor. The pool was so much fun for our 4 year old and us. The lifeguards were reponsible, nice and looked out for my daughter and all the other kids as they went on the big green slide. We would gladly come back here. They also have tons of activities that we couldn't partake in as we were at the parks during the day. You will love this family friendly beautiful clean hotel!
October 30, 2014
Rated 5 out of 5 by Melissa289 Best hotel ever!
In excess of 50 international holidays, and this would be the best hotel I've ever stayed in!
October 28, 2014
Rated 5 out of 5 by roystcrew Fantastic resort!
The Sheraton offers great beds, great services and great people. What more could you ask? We will come back!
October 27, 2014
Rated 5 out of 5 by MLCS Beautiful Unit in St Augustine
We loved our two bedroom unit in St Augustine. Everything had been recently updated and was just gorgeous. Our daughter was a huge fan of the pirate ship in the pool!
We are SVN owners but were there as regular hotel guests and not using our options for the stay. We were very impressed with the facilities.
Our baggage had to be delivered to the resort and the staff was great about getting word to us that they had arrived.
October 22, 2014
Rated 1 out of 5 by Mjsobo Sheraton Vistana - Orlando
This was my worst stay at a Sheraton ever! Was so awful. When my colleague and I first arrived to check in, it took over 25 minutes to check us both in, and that is without a line. The person checking us in was so incompetent and told us she had never used a computer before until she moved to Florida. It shouldn't take 25 mins to check in and I was tired from flying across country. Didn't give me free drink ticket when asked as my check in amenity. Rooms were average at best and water smelled like sewer. On day of checkout, after being granted late checkout, room service tried to come in my room 4 separate times and i finally had to leave a note on door saying I had late checkout. Worst Sheraton experience ever!!
October 22, 2014
Rated 2 out of 5 by Jacko1975 This hotel needs to be upgraded (rooms)
The rooms need to be upgraded. The pool area is really great, and the grounds are well maintained. A hotel for families, not the business traveler.
October 20, 2014
Rated 5 out of 5 by Jtnco Great Family Getaway in Orlando
Our family of 5 has severe food allergies and were looking for a place big enough for us to stay, with a kitchen and some fun for the kids, close to Disney World. This property exceeded our expectations, it was extremely clean, with a well equipped kitchen, including laundry! There were plenty of places for people to sleep with two amazing bathrooms, so we were cramped! The staff was amazing, I can't recommend this location enough to people with similar needs to ours.
October 20, 2014
Rated 4 out of 5 by LG2297 Could've been a great visit, but...
Could've been a great visit, but an encounter we had with a security guard somewhat soured our short visit. After checking in Friday night and driving to our room, we were eerily surprised to notice we were the only guests staying in the building. After dropping off our luggage, we went out to dinner. Upon arriving, we were met by a security guard who started to interrogate us as to what we were doing there. I understand that to some extent it may be her job, but the way she went about it was all wrong. She went so far as to question where our luggage was. On the following day, the building had other guests and we felt a little more at ease. Overall the hotel is nice and had a great amount of conveniences. And although we had a run in with the security guard, we would stay there again.
October 14, 2014
Rated 5 out of 5 by TravellingDragons Can't Wait To Go Back!
Our family or four, children 9 & 12, enjoyed a 9 night stay at the Sheraton Vistana Villages in the St Augustine Complex. The two bedroom villa was spacious, tastefully decorated, well equipped, very clean and extremely quiet. The "pirate ship" pool was steps from our unit, well maintained and guarded with a minimum of 3 life guards. The two other pools on site are excellent as well but not guarded. Walking the property at night was beautiful as there are several lit ponds and waterfalls. Daily activities are offered on site and arrangements can be made to celebrate special occasions all for a very reasonable fee. The staff were very friendly and extremely helpful. At no time did we feel pressured to join the time share. Disney Parks and Universal were a quick jaunt away by car. The Sheraton does provide a shuttle as well. We will most definitely book the Sheraton Vistana Villages for our next Florida holiday.
October 10, 2014
Rated 4 out of 5 by thimbellina Great Location
Sheraton Vistana Village is in a great location, staff are knowledgeable and pleasant. Units are well equipped and pools and grounds beautifully kept. Have been back time and time again.
October 10, 2014
Rated 5 out of 5 by TABA Hotel ws great
Very large room with great amenities
October 6, 2014
Rated 5 out of 5 by ayoayo Cool resort
Excellent management, Clean and spacious room with Whirlpool. You will never be disappointed at this property.
September 30, 2014
Rated 5 out of 5 by Sue137 All I had hoped for
I booked this online through Costco. Not knowing what I would find when I got there, we were all pleasantly surprised at how wonderful everything was. The place is beautiful, the room was perfect, the pools were wonderful and the staff was above and beyond. Not a moment of disappointment.
September 29, 2014
Rated 5 out of 5 by Geri13 Great accomodations
Location was excellent, easy directions were provided just 6 miles from Disney and 10 miles from Universal. Would stay again in a heartbeat. Loved the Premium one Bedroom Villa, beautiful view of lake from our Terrace.
September 24, 2014
Rated 5 out of 5 by Barry576 Very pleasantly surprised at all the features
We arrived in the middle of an horrendous thunderstorm and were very pleasantly surprised to find such great quality accommodation awaiting us. All the staff went out of their way to make us feel at home. The beds are supremely comfortable - wish I could get them at home in Perth, Western Australia!
September 23, 2014
Rated 1 out of 5 by Karl51 Poor quality
I'll start with the fact that we abandoned the room one day early and didn't look back, didn't attempt a refund - and they expected us to be interested enough to buy into it ? The solicitation began before we had even seen our room - looked good on the surface - a closer look reviled several shortcomings - used comforter stuffed into a bag on the kitchen counter, palmetto bud in bath area, shower head was worthless (20 min shower), edge of kitchen table had dried food almost all the way around it, the silverware was dirty - knives had food in the teeth, what looked like fecal matter on the wall of the patio, the bed was unfinished - pillows on chair, last straw. All we got was a pretty room. Gave list to checkout gal who was concerned but if this is how the property is maintained - count us out.
September 21, 2014
Rated 5 out of 5 by Sehss this hotel has all great potentials for a great vacation
I enjoyed the stay with my family in this setup, which represent all what we need in a vacation, i recommend this hotel to every friend in need of a grat time.
September 20, 2014
Rated 5 out of 5 by bert55 this hotel has a lot to offer
this was our fourth time staying here and again we were not disappointed the staff are a credit to your company rooms are alwayes clean and tidy we were in a one bed room we were a bit disappointed with the kitchen area as we like to cook sometimes but it did not spoil our stay and we will be back in january
September 19, 2014
Rated 5 out of 5 by Linda512 Hotel's location is outstanding.
The staff, facility, and grounds are perfect. The rooms were exceptionally clean and very nice except the kitchen was not furnished with the appropriate items needed for cooking and drinking. There were no wine glasses, no drink coasters, no dry measuring cups, no hand mixer and other items for cooking. We stayed 8 nights. I purchased a Getaway and then added an extra night.
The location of this property is the best. Easy to get to everywhere.
September 14, 2014
Rated 4 out of 5 by Bacon2 Room service
We were on honeymoon at one point a staff member with a key walked right in without knocking ,she said she was told the room was empty and was doing a check asked if we just got there we told her we been her 2 days.then the maid knocks and walk in they don't let you even answer first.These 2 events bothered me and I told the person at check out about it she said I should have reported it.
September 13, 2014
Rated 4 out of 5 by Quinn76 Excellent Staffs
We stay only one night at this place before heading home. The front desk staffers were very friendly, thank you both Tiffany and Lee for your effort to get us a late checkout the next morning so we don't have to wander around the airport too long. The room was nice and clean and very comfortable. My husband forgot his briefcase and didn't realize until we got to the airport. On the way back I called for help at the front desk and was so happy when they found the briefcase in no time. Thank you Derick for waiting for us at the front entrance to return the briefcase so we can make it back to the airport on time. We would love to check out the facility next time we are in town again,since we know for sure the staffs there were all very friendly and helpful.
September 7, 2014
Rated 5 out of 5 by JVT2013 Fab Place to stay with family
The hotel was clean and the pools were the highlight for my family. The resort is close to shopping and Disney. This is my second time staying at the Vistana. I had a great time at the resort.
September 5, 2014
Rated 5 out of 5 by Krich98 Great Stay
What can I say, the property was First Class and we hated to leave. Great staff and everyone was friendly and helpful. The only thing you need to bring is a good attitude, the room has everything you need. We are coming back for Christmas so we can enjoy the property, we spent most of our time at Lego Land with the little one. Cant wait to get back and spend an entire week.
September 2, 2014