Rated 2 out of 5 by Matty Great Rooms...at a price.
Let me start with the good. The rooms and the location were outstanding. That's where the good ends.
Now for the bad.
Check-in is fine...until you are told to pick up your "welcome" packet at the end of the desk. This is where the selling begins. You are handed a packet and asked which breakfast you would like to attend in order to listen to their timeshare pitch. They offer $100 to listen. I've done it before and politely told her I wasn't interested. The high pressure sales lecture isn't something I want to listen to during a family vacation. The sales person eventually gave up and I happily went on my way.
It didn't end...the phone calls started. 2 a day for the first 4 days. One of them at 9:30 pm. Young kids...sleeping, etc. "See our magic show...free casino dollars...you didn't make your timeshare appt yet..." Rinse, repeat. Even after somewhat rudely telling the salesperson to not call again...she called the next day. The first thing you need to do upon arrival in your room is unplug the phone!
Housekeeping...don't pay for it. They don't come until after 4pm...if you are in the room, they don't speak English very well and don't understand you only want towels. They want to make the beds, even when you say no...these are probably the same people selling the timeshares! They don't take "no" for an answer. One housekeeper even proceeded to walk right into the room when I told him I didn't need service. He started walking to the bedrooms where my daughter was changing in order to make the already made bed...
Finally...check out has arrived. This will be easy. No time left to sell me anything. But, plenty of time to charge me the wrong rate. I had to show him my confirmation with the rate on my phone. He didn't even have it in his system. Then...he had to go talk to a manager. 10 minutes later, he told me it will be fixed by the accounting dept and he will email me the bill. 4 days later...no email and my card was charged $100 more than it should have been. I guess this is where they get the $100 to pay the customers that listen to their pitch.
I didn't pay some ridiculously low rate knowing I was going to get pitched a timeshare. Nowhere in their booking process does it state there will be an "opportunity" to partake of the wonderful timeshare life. I paid the AAA rate...$192 a night.
In summary...if you stay here, book the non-housekeeping rate. There are washers/dryers in the rooms. Unplug the phones and look closely at your bill. Again...nice rooms, great location...and that's it.
June 5, 2013
Rated 4 out of 5 by rparker121749 Under construction
This unfortunate feature of remodeling the welcome center seemed to set the tone for the entire stay. It certainly deterred from the hotel friendliness. There were no clear cut directions explaining where to go to start our stay. So as we were required to ask for help in finding our locations, the staff were quick to respond in a very short explanation. Of course, it was everyday activity for them. They know where to go and how to get there. But for us visitors, the uncertainty set a negative tone and launched a bad experience. The phrase, "Just go down here and turn left" was very deceptive. There were several left turns that were available. To an unknown visitor, these directions were quite frustrating.
November 26, 2014
Rated 2 out of 5 by Kevin999 Very very poor customer response - Billing twice on credit card
The problem with this resort is that they billed me twice, almost an additional $1000, and have never resolved it even now after 2-3 weeks after checkout. IF you want your money's worth be careful here, as they may never return the money. Hopefully the General Manager can review this on top priority and resolve this. After 3 phone calls they only say another few business days, though they accept there is a billing error. Very very poor customer response. I would not recommend this place if they are billing customers twice, and not efficient in resolving issues.
June 2, 2012
Rated 5 out of 5 by fudaman Vistana is a home away from home and more
I love coming back to Vistana several times a year. Everyone on the staff is friendly, always welcoming and wanting to know what they can do more for your stay at the best resort in Florida. The resort speaks for itself and the staff are super complements to making Vistana what it is. If I could live here semi-annually, I would.
June 10, 2013
Rated 2 out of 5 by Gary10 One bad customer experience
Checked in on 8-19-12. Sometime during the night the wall started humming which did not stop until 7:30 AM. No sleep that night. Next night same thing and was moved to an even noiser room and then finally a quiet room at 2 AM. No one to help us move. Checked out to a bill $60.00 over quoted rate. UGGGG
August 26, 2012
Rated 2 out of 5 by kar2012 Great Looking, but needs improvement under the hood
My family of 4 reserved a room for 9 days. The resort is easy to find and kept up in appearance. But internet is very important to my family and our rooms signal was weak and intermitten to a point of frustration. The room seemed clean, but had toenail clippings from previous guest on carpet.
July 29, 2012
Rated 5 out of 5 by FamOf5 Amazing Property, Great Value!
As a family of 5 looking to stay off-property for our Disney vacation, our Sheraton Vistana Resort Villa 2 bedroom suite fit the bill perfectly! The room was AMAZING. Extremely clean, extremely spacious. I couldn't have asked for anything more perfect for our family. Why cram yourself into a tiny hotel room when you can have a 2 bedroom suite for the same price or cheaper??? The staff was very friendly and accommodating. There was only one thing that was annoying...when I called before we arrived, they told me they offer discounted Disney tickets, so I waited to purchase them until we arrived. What they DIDN’T tell me was that you have to attend a 90 minute meeting (assuming timeshare sales) to get that discount. Then they called us on our last day there to ask one more time if we were going to attend a meeting. I was zero percent interested in a timeshare, so this was annoying to me. But, they weren’t OVERLY pushy about it, so I didn’t reduce my review because of it. Overall, our experience was GREAT.
February 11, 2013
Rated 5 out of 5 by thedawn Wow!
I am platinum member with almost 450 nights in 6 years and can honestly say this might have been my best use of points for a stay. First off they cheered when I arrived acknowleging my platinum status .That was a nice touch by desk personnel! This isn't really a hotel as much it is really a resort... Pools, mini-golf, b-ball courts, My only regret is I wish I had saved the $2200 we spent on Disney and had just stayed at the hotel the whole week. This resort should be recognized by the SPG for outstanding service!
August 4, 2014
Rated 1 out of 5 by BobR Never Again
Dinky bathrooms, dirty dishes, no Sweet Sleeper Beds and a staff more interested in selling time shares than running a resort.
On arrival we were subjected to a high pressure time share sales pitch and then were called on the phone to offer the same thing.
March 25, 2013
Rated 5 out of 5 by Jenny77 We loved our resort!
We loved almost everything about staying at the Sharaton. 1) They push timeshare,so don't go down to pick up your "welcome package!!' its only a tube of toothpaste then they push for a meeting to sell timeshare. 2)I put down a $50 deposit and i'm still waiting for it back! Its been almost a month now:( I left our room emaculate! I even washed all towels ,vacumed ,dishes,and dusted. Where is my $50?? Other then that we loved it at the Sharaton Vistana Resort. Please stay at the Cascades building,it'd newly renovated.
December 2, 2013
Rated 5 out of 5 by Doggiedog excellent comfort
The room was very bright and spacious. Facilities very clean and very comfortable.
December 10, 2014
Rated 5 out of 5 by Sharon061162 Have been coming for 15 years
We have been coming to the Vistana for 15 years now and I don't own and in 2006 I got cancer and now due to radiation,chemo and many surgeries I have limitations. I need to be on the first floor, preferably by the pool and every year you help me with that. You have no idea how good that makes me feel, that I can enjoy my vacation and don't have to worry about walking far and doing stairs which I can't. I have had other hotels have me in tears because they were nasty . Thank u so much
May 14, 2014
Rated 5 out of 5 by cn79 Amazing resort
I wish I could have another vacation to enjoy all the facilities that Sheraton Vistana Resort has offering.
We really felt welcome. Amazing breakfast at Zemmies, tasting hamburger at Snack Shack, helpful groceries found at The Marketplace.
Friendly staffs, specially housekeepers and waiters that we had daily contact with.
Huge area with pools, lakes, nature and relaxed environmental.
Comfortable rooms with all facilities needed for a family stay.
We are looking forward to be back soon.
June 6, 2013
Rated 2 out of 5 by Doug89 Great rooms, bad staff
My wife and I came here for our honeymoon to Walt Disney World. Upon arriving we were incredibly excited and shocked to see how nice this resort was. It is beautiful and very well maintained. We checked-in in about 5 minutes and were led to the concierge who was amazing. She gave us basic welcome information, some coupons for local restaurants and a sheet for all the times for the shuttle to Disney World. The next morning we arrived to wait for the shuttle with about 20 other people. However, the shuttle was over 20 minutes late picking us up. They said it was a fluke so we ignored it and had a great day at Magic Kingdom. That night, we went to the bus stop to be picked up by the bus to get back to the hotel. This time, the bus was over 30 minutes late. We got back to the hotel and I decided to call and ask if there were any other ways of getting to Disney besides the bus since we were only in Orlando for Disney. When I called, the lady very rudely told me that no one ever complains about the bus, and that the only other way to get to Disney would be a Taxi and that would be very expensive. She then said the bus was always on time. The bus was late every evening picking us up, at least by 15 minutes. One time, it even came to the wrong bus stop and almost left 20 people stranded at Disney World. I know this sounds like a review for the bus service, but the Sheraton hires them and refuses to help fix it. We left a message with the Manager so hopefully it will be fixed in the future. But after this experience, we won't be staying here again.
July 25, 2012
Rated 5 out of 5 by CajunGuy Very good experience
Stayed for 6 nights in the Cascade building 23. Room was in great shape. All the amenities you could ask for. Cooked breakfast every morning and had all the necessities as if I were at home. Only used the pool and bar one day but everything went smoothly. Had only one sales pitch and it was at check in. To get the shuttle information the Timeshare people had to go over a few specifics but I was done in less than 5 minutes.
I was concerned about the prior reviews regarding timeshare pitches but I had no problems at all. 5 minutes the whole time. We didn't even use the shuttle as the parks were 5-10 minutes away (we did have to pay $14 per day to park, until a friend of ours staying on Disney gave us their parking voucher).
Would definitely stay here again, several dining establishments within 1 mile.
February 18, 2013
Rated 2 out of 5 by Liz76 Dirty
Room was very dirty. Floors where so dirty my baby was on the floor and his hands and knees were BLACK! Funrniture was dusty, tub in master bedroom was dirty and had hair. The fridge didn't work. Wasn't cooling. The sheets in the master bedroom didn't fit bed. The last night we stayed there we ordered take out. We left the left overs on the kitchen counter inside a big paper bag because it was eaing out. In the middle if the night we kept hearing this LOUD noise from kitchen. We got up and saw the bag moving on the kitchen counter. What ever it was it took off. The bag and all the food was shredded all over the kitchen counter. We stayed up all night. Called front desk in the morning. They apologized and said the were going to security to take pics. Never showed and we had to check out at 10am. I called the next day to see the outcome spoke to the cyst service supervisor Jessi and was told the saw nothing. So what about all the mess in the kitchen? It must of mysteriously disappeared !! We have stayed there several times. As a guest and a member they didn't try to accommodate us. Pretty sad!!
April 23, 2013
Rated 5 out of 5 by Motale18 Absolutely Espectacular
Stayed for 11 days with wife and grandson. Hotel was much ABOVE expections in all ways - great location, fantastic staff, immediate response to any concern. Clean, awesome landscape, pools.
Only one very small minus: the meeting about SPG is truly pushy. Try to avoid that.
September 10, 2014
Rated 2 out of 5 by Jake Not a great experience
When I arrived I was told my room was not ready and they would call me when it was. They never called and I waited until 5:15 before I went back to the front desk and was told my room was now ready. I was then given a room that was next to a room under construction. They were actually using jack hammers in the room. The purpose of my stay was to have a meeting with two other people from my company who had flown in from Sweden. I had to move my room and it was 6 PM before I was able to get unpacked and begin my meeting. My group had a total of three rooms during my stay. On my first night, at about 2 AM, the smoked detector in my room started beeping. I assume the battery was old. I called in the morning and they fixed it. During checkout I was told they had given me a $40 credit. They failed to tell me I needed to use it while I was staying there.
May 28, 2013
Rated 5 out of 5 by Guavachick Comfortable, clean and easy access to everyhing!
Home away from home feel.
December 30, 2014
Rated 3 out of 5 by Gill63 The wireless and cellphone coverage was awful in unit 1485
I had a business meeting on Wednesday and had to take the call in my car because I had NO cellphone service in my unit. The wireless in my unit was sporadic at best. I should have been able to take this call in the comfort of my villa.
December 1, 2014
Rated 5 out of 5 by Loobylou Quality hotel
The appartments were perfect for a family holiday. Very proffessional staff. Appartment was very clean and provided everything required for a fabulous stay. Pool areas perfect for both young and old alike. There was nothing my family could fault. I would strongly recommend this hotel to everyone.
June 5, 2014
Rated 1 out of 5 by Michael013 Unpleasant stay
Lost reservation, moldy room, placed in 1 bedroom insted of 2 booked, after requesting to checkout at 12, consatntly preasured by housekeeping to vacate from 10am and the list goes on... to our dissapointment the practice of being hospitable is non existent at this Sheraton.
December 20, 2013
Rated 5 out of 5 by Ossie Home away from Home
Sheraton Vistana Resort, is truly a home away from home. My family just had a three week holiday in Orlando and it was like returning home. Pleasant staff, alluring and well kept gardens and lawns. We took long walks in the morning, shopped at the Market Place and dinned at Zimmies, it all felt like being at home, familiar surroundings and staff felt like neighbours and family. The Villas were clean at check in, although daily cleaning and daily change of linens would have really given us the holiday / hotel feel. The current cost is excessive and the once a week cleaning was the only downside as the cleaning was very poor. The gyms are too small and choice of equipments even poorer. Overall, a very rewarding and truly enjoyed stay.
August 10, 2014
Rated 4 out of 5 by HawaiiSamurai Perfect for Families
This resort is a perfect escape for families. There is something to do for everyone. In fact, there is so much on the property that you might not make it to Disney if it is just a short stay. In our case, the kids loved the pools and the entertainment (especially movie night).
That said, one should pay attention though to the check-out policy, which is not standard for Starwood. Preferred members are not extended late checkout at this property, which was a huge inconvenience for us because we had an evening flight and had intended to stay in the room until mid-afternoon.
March 24, 2012
Rated 5 out of 5 by Tasha Great feature is location
Our family vacation with Sheraton was excellent! We checked in early and housekeeping was top notch. Interior design was very nice, great job on remodel. Staff is very friendly and helpful. Look forward to our next vacation with Sheraton.
August 8, 2012
Rated 5 out of 5 by chadw23 FantasticTop Notch Place
The Sheraton Vistana is a wonderful place in a perfect location. The rooms were amazing felt like we were at home very clean and well maintained grounds beautiful trees and ambience. We stayed Friday to Friday and never felt like were there that long lots of stuff to do and see. morning walks lots of pools, spas, parks, arcades, we ate at Zimmies which had good food. Even went to the market for items we needed . We have two young children ages 4 and 18 months and they had a blast . Cannot say enough about our stay. the staff was always friendly. Cannot wait to come back
June 17, 2013
Rated 5 out of 5 by 1stTimeVisitor This hotel has very spacious rooms!
Our room was very spacious and wonderfully updated. The bed was very comfortable; amenities were all there. Great place to stay.
September 17, 2013
Rated 5 out of 5 by Suey Very clean and large enough for 5 adults without feeling cramped.
Wonderful time. Only 1 thing that was missing!! Shampoo!! Apparently hotel said they don't provide it...which is odd.
December 16, 2013
Rated 5 out of 5 by Sadeso Beautifully maintained resort!
We just got back from a 17 day stay and the only downfall we had was after 14 days we had to move to a 1 bedroom unit from a 2 bedroom villa and we were slightly disappointed with the accommodations. The room was small, which we fully expected it to be smaller, but not quite that small. What we didn't expect was that there was no balcony, and there was no internet access. When I called about the internet to see why we didn't have any, they left me a voice mail message telling me that if I went on the patio I should be alright. Problem was, I didn't have a patio, so unless I held my hand to the bedroom window, I was out of luck for wifi. We were only there for 3 nights, and we can certainly do without internet for such a short length of time, but after spending 14 days with so much, it was disappointing having to manage with less. I think that when making our reservation we should have been told(it never occurred to me to ask) that there was no patio included. Also, the Vistana is a smoke free facility which I think is wonderful and they do provide smokers with preferred smoking areas but I think it would be nice if they placed a few benches around for those smokers that would like to sit while enjoying a cigarette, or for anybody taking a walk that would just like to sit and take in the beautifully maintained facility.
March 22, 2012
Rated 5 out of 5 by topdogmolson wonderful week at vistana
The Sheraton Vistana met and surpassed all expectations. From the management and staff to the room, facilities and grounds, the Sheraton Vistana was a wonderful place to stay in Orlando during our families vacation. Suite was spacious and clean, great pools and resort located close to everytthing. Disney, shopping malls and restaurants are all close by. If I could make one suggestion, it would be better signage and directions to Welcome Center. At the 4- way stop, where Fountains entrance is on the right, a sign indicating welcome center to the left would be very helpful. All in all, our family totally enjoyed our stay and can't wait to return.
April 22, 2013