Rated 5 out of 5 by mkmarj Excellent hotel!
The staff, ambiance, and rooms are all fabulous. When there was a problem with noise from a nearby room, hotel staff responded immediately. Close proximity to Harvard and the Square is a real bonus.
July 28, 2014
Rated 4 out of 5 by UDLcrew Luxury Linens, Grat Salmon
I found the linens on the bed to be very nice, adding a touch of luxury. I had the salmon in the restaurant, it even tasted special when placed in a to go container.
July 24, 2014
Rated 4 out of 5 by Cetera73 Good for business travel
I've stayed here twice, once alone on business and once with my family. The rooms are nice, but small, so it was much better when I was alone. Two of the 3 elevators are tiny---don't use them for much luggage. Front desk was very nice and helpful. The price for a location just off Harvard Square was fair. The hotel is about 1/3 mile from a subway station, so it's easy to get to downtown Boston.
July 21, 2014
Rated 5 out of 5 by Jeanniez Service
Very good and front desk people really helped us with directions.
July 20, 2014
Rated 3 out of 5 by JS39 Category 5 is a stretch...
Recently stayed for conference in Cambridge. Although the recommended hotel for conference was NOT Sheraton, paid for club-level room for SPG benefits. Courteous front desk staff with immediate recognition of SPG membership and upgraded to one bedroom suite upon check-in.
Unfortunately, "upgrade" entailed staying on the 4th floor, not the 6th floor (club-level). The suite was street facing with local bus stopping below multiple times an hour throughout the day & night. The windows had no sound proofing as the voices of loud pedestrians were clearly audible past 1am, never mind the constant sirens and traffic noise.
The suite itself was in need of renovation; the carpet and wallpaper were old, the water from the sink next to the tub would only flow at a trickle, and the in-room safe could not be opened fully as its door would get stuck behind the sliding door of the closet. There was minimal environmental control in the hallways; the humidity matched that of the outside.
All in all, courteous staff and convenient location but barely a category 4 hotel...
July 18, 2014
Rated 4 out of 5 by Qglitter Very good nights sleep
My husband and I had a very comfortable stay when in town for a wedding. slept great! staff were wonderful.
July 8, 2014
Rated 5 out of 5 by Cubs53 Proximity
This Hotel provides great proximity not only to Harvard University but also to the subway system into Boston. This is our second time using this Hotel and we will continue to utilize it in future trips to the Boston.
July 7, 2014
Rated 4 out of 5 by Elgato Super location!
We stayed at the Sheraton Commander because it is close to our son's apartment in Cambridge. We were able to walk almost everywhere, and the T was close by as well. The room was very clean and spacious. We enjoyed our stay and will stay there again on our next visit. The staff was incredibly helpful.
July 7, 2014
Rated 5 out of 5 by NanaCF Exceptional Staff
I cannot say enough about the professionalism of the staff of the Sheraton Commander, especially Stefanie Richardson. My recent visit to assist two grand children enroll at Harvard Summer School went flawlessly due to the staff and location of the Commander. All requests were handled in a timely manner and employees were polite and cheerful. I met Michael Guleserian, Gen'l Mgr, in the elevator and commented on his well-run establishment and great employees. Will ALWAYS return to his hotel on future visits to the Boston area.
June 30, 2014
Rated 2 out of 5 by LRS65 Average hotel with no wake up calls
I spent 8 nights at the hotel; air conditioning problems and inattentive front desk; asked for someone to come fix the air conditioning and waited 45 minutes on a very hot afternoon for someone to come to my room and the person who came brought a a hair dryer! Obviously a mix-up. No one ever came to fix the air conditioner which was a window unit. I finally fixed it myself as no repair person was ever dispatched to the room even though I told the employee that they had mixed up the room numbers with a person who must have requested a hair dryer. The elevators are painfully slow and extraordinarily small. The final two insults were that I requested wake up calls at 4:15 and 4:30 am because I had a 7:00am flight out of Logan and I never got any call (thank goodness I set the alarm on my cell phone as a back-up) and when I returned home I found that the hotel had charged the entire stay on my credit card even though my room had already been charged to a master account for the group function I was attending.
June 30, 2014
Rated 4 out of 5 by Tcuellar Surprised
After walking into the main lobby to check in, I was pleasantly surprised by my room. The room was spacious and clean and the temperature in the room was easily controlled. I had ample space and free in room Wi-Fi which was all I needed to keep up with my work while I was away at the conference.
June 23, 2014
Rated 4 out of 5 by Anon365 Just a few minor details
Overall, I had a lovely stay here. There were only a few minor issues.
1. First, I was told the "going green" option was simply that they don't change your linens. Not true - they don't clean your room at all, not even taking out the trash. Fine - just something to know.
2. Then there were a couple design flaws in the bathroom - the soap dish in the shower doesn't drain, so it just fills with water and makes the bar soap gross. And the tissue box on the counter was wet (because the counter had likely gotten wet at some point, and it's a cardboard box), so the tissues all came out damp. Just minor things to consider fixing.
June 23, 2014
Rated 2 out of 5 by OKG857 Disappointment
Tiny elevators size of a phone booth so two people with luggage cannot ride together; tiny room; could not adjust A/C - either hot and stuffy or bitter cold air blowing over you while you sleep; mattress and pillows uncomfortable; did not know pets allowed - awakened overnight by barking dog; asked for advice on nearby restaurants, but was simply given a list; so disappointed I used my SPG points to stay here 2 nights
June 23, 2014
Rated 5 out of 5 by BobL11 Understaffed
My only complaint was the hotel appeared to be understaffed at the front desk and check in took longer than necessary.
June 23, 2014
Rated 2 out of 5 by phillipe Harvard Trip
This hotel falls below the standard usually expected of Sheraton. Starting with the big illuminated sign outside where most of the letters are out.
Room was not made up on first night of stay, food trash was not removed, bed made or bathroom cleaned. Front desk offered no explanation or compensation.
Service in the restaurant was slow and inattentive - although food was good.
Even for an old building, hotel displays its wear and verges on the shabby.
June 20, 2014
Rated 5 out of 5 by Kmbox01 Sheraton Commander Hotel
Just superb place to put up on vacation
June 18, 2014
Rated 5 out of 5 by JKG0515 Great Location for Everything Boston!
Great location for a great Boston weekend. Fantastic hotel with a comfort and charm that comes with age. Solid walls - no noise and extremely comfortable room. Location is great, just a couple blocks from Harvard Square and the T. Definitely take advantage of the T. You can get anywhere in Boston from this hotel very easily. Be sure to spend time exploring Harvard and the Square!
The staff was extremely welcoming and helpful with suggestions and advice. Had limited opportunity to check out food and beverage - but what we did try was great. Thanks to the entire staff for a very peasant stay.
June 17, 2014
Rated 5 out of 5 by ProudMom14 Exceeding Expectations
We have happily stayed at The Commander many times during our daughter's time at Harvard. But the wonderful hospitality in the form of complimentary ice cream, Bailey's and coffee, champagne and strawberries, chocolate fountain, photos, and gifts of the charming Dr. Seuss book and photo mug... WOW! All of this combined with the warmth of the staff made this the BEST place to stay for graduation. You made this once in a lifetime occasion even more special. Thank you!!!
June 7, 2014
Rated 5 out of 5 by Mountie Hotel Happiness
We have always been happy during our many stays in Cambridge at the Commander. The location is perfect, the staff are very supportive and attentive, and the facilities mix old school charm and quirkiness with modern supports and comfort.
June 1, 2014
Rated 4 out of 5 by Guppies Convenient to Harvard
This nicely appointed hotel is close to Harvard but is also a quiet place to stay. The club room is well provisioned and competently managed. The dining room is surprisingly good
May 30, 2014
Rated 5 out of 5 by fergo80 Friendly Staff, excellent location.
We went to attend my sisters graduation. We had a great weekend due to the great service and comfort provided by your staff and facilities.
May 27, 2014
Rated 5 out of 5 by Roadwarrior24 night away
Our check in was great efficient and upgraded which is rare in this area. I would say the only negative about this hotel is housekeeping. I had a 4 pm check out and starting at 3:15 pm they were calling our room. After that they stood outside our door where we could hear them. It was particularly stressful as my boyfriend had an upset stomach so I was packing up on my own.
The location to Harvard Square is perfect and the food around is great.
May 22, 2014
Rated 1 out of 5 by Willliam103 Why Amenities at the $60 Day's End accommodation?
I have no idea what "SPG" means. Why would you use abbreviations for a survey with the general public?....When I get later in survey prompted to check Starwood preferred status, so learned what SPG means. Your communications incompetence is compounded when you use an acronym I don't recognize for a group I belong to!!
At the rates you charge, the least one can expect is for you to provide mouthwash and a shower cap! More outrageous is the fact that your TripleA write up says that guest's amenity is a choice of newsapers, but the staff tell guests they are not complementary, like most high-class hotels, you pay for a newspaper like anyone else buying at the store! Do you ever stay at your competitor's even middle-level accommodations? You should try it; see what your competitors offer!!
Staff never gave me the answer I wanted to expected when I had a question.
May 19, 2014
Rated 5 out of 5 by Parent2017 A much needed restful sleep. Nice room at a good price
We were in Cambridge to help our daughter move out of her dorm and take her home for the summer. We would not think of staying anywhere else. The staff is friendly, the rooms comfortable and you can not beat the location for a Harvard parent, with a 5 minute walk to Harvard Square. We had two busy days of packing and moving boxes and we enjoyed the peace and comfort of the hotel.
May 18, 2014
Rated 1 out of 5 by VSMK This hotel is falling apart
Very poor water pressure in the sink. Minimal hot water in sink. Hallway smells like a locker room. Air conditioner has a mind of its own. Aside from its great location no one would want to stay here.
May 12, 2014
Rated 5 out of 5 by 53KT A local Cambridge hotel
this is a great Harvard Square hotel option.
May 9, 2014
Rated 3 out of 5 by volley4488 could be better
the room heating system needs upgrading very loud at night otherwise a great location and nice staff. but for sleeping not good.
May 6, 2014
Rated 4 out of 5 by erghammer why can't the TVs work?
I have stayed at the Sheraton Commander more times than I can count. The rooms are very well kept and, as I have frequent business in Harvard Square, I will keep coming back. So I offer the following constructive criticism as a long-term customer...
How hard is it to make the TVs at this place work properly? In my room, the remote had problems. The channel up/channel down button didn't work, so I had to type the digits in to get the channel to change. Plus, the Bruins were on TV the night I was there, and the TV in the room did not have the channel (how is that possible?). Then, in the exercise room, I used three different pieces of equipment--the (one) recumbent bike, the (one) upright bike, and one of the treadmills--and the TV had problems on each piece of equipment (eg, no picture at all, the picture very fuzzy, and/or the sound doesn't work). I think a quality brand like the Sheraton would be able to address such problems.
But like I said--this hotel gets the basics right (room, bed) so I will be back.
May 4, 2014
Rated 4 out of 5 by Spice65 What a great location
The hotel has a fantastic location for anyone who has work in Harvard. The staff are proactive and responsive. I really enjoyed staying there.
May 1, 2014
Rated 5 out of 5 by Voyager75 Sheraton Commander Service
The Sheraton Commander is an outstanding hotel - comfortable, well appointed, but what marks it as a must-stay place is its service. I was given a SPG room on the first night, but , on the second, there was a noisy high school dance on the floor beneath me. The staff immediately moved me to a different, but equally luxurious room, where I got a great night's sleep. The mark of greatness is when the staff takes care of the unexpected. Bravo.
April 30, 2014