Rated 4 out of 5 by RafKam Quaint
I like this hotel, it's quaint and old-worldly. Location is perfect for Cambridge. Yes, the hotel is old, and elevators aren't very fast at all, but it's part of its charm.
I turned down an upgrade to a suite in favour of an early check in as I only stayed for a night. I really liked the Club Lounge here, as it was cozy and relaxing, with an espresso machine and good service.
The room was nice, although I agree the bathroom was on the cramped side. Wifi, as well as cabled internet was not very fast at all, so there's room for improvement here. Also, front facing rooms suffer from noise as I don't think there is double-glazing.
December 16, 2013
Rated 2 out of 5 by Floman I Know You Can Do Better
Room smelled like pesticides. Shower water pressure was among the worst I've seen. Took 3 tries to get someone on the phone to schedule a wake up call.
August 15, 2014
Rated 5 out of 5 by JKG0515 Great Location for Everything Boston!
Great location for a great Boston weekend. Fantastic hotel with a comfort and charm that comes with age. Solid walls - no noise and extremely comfortable room. Location is great, just a couple blocks from Harvard Square and the T. Definitely take advantage of the T. You can get anywhere in Boston from this hotel very easily. Be sure to spend time exploring Harvard and the Square!
The staff was extremely welcoming and helpful with suggestions and advice. Had limited opportunity to check out food and beverage - but what we did try was great. Thanks to the entire staff for a very peasant stay.
June 17, 2014
Rated 4 out of 5 by KB228 Great Place to Stay in Cambridge
I would likely have never foudn this gem if Boston hotels hadn't been sold out. A friend and I were stopping in Boston on the way back from other New England travel and couldn't find a room in Boston but got a room here. We were very happy when we saw the beautiful hotel! It is in a wonderful location and allowed us to do a lot of exploring around the local area. It is also very close to a Red Line stop so we could go over to Beacon Hill with no problem. The staff was friendly and we had no problems during out stay. The only thing is the elevator is REALLY small...like a closet. That was a little nerver wracking but certainly won't deter me from staying here again.
September 8, 2012
Rated 1 out of 5 by Willliam103 Why Amenities at the $60 Day's End accommodation?
I have no idea what "SPG" means. Why would you use abbreviations for a survey with the general public?....When I get later in survey prompted to check Starwood preferred status, so learned what SPG means. Your communications incompetence is compounded when you use an acronym I don't recognize for a group I belong to!!
At the rates you charge, the least one can expect is for you to provide mouthwash and a shower cap! More outrageous is the fact that your TripleA write up says that guest's amenity is a choice of newsapers, but the staff tell guests they are not complementary, like most high-class hotels, you pay for a newspaper like anyone else buying at the store! Do you ever stay at your competitor's even middle-level accommodations? You should try it; see what your competitors offer!!
Staff never gave me the answer I wanted to expected when I had a question.
May 19, 2014
Rated 5 out of 5 by 57vintage Nice and convenient
I needed to be close to Harvard Law School, and the location was perfect. The room was spacious and comfortable, and a short walk to Harvard Square provided access to restaurants, the Coop and general retail. I would stay at this hotel again. It may not be spanking new, but has plenty of charm.
August 2, 2014
Rated 5 out of 5 by KB228 Hotel Pleased My Most Unimpressable Friend
While traveling around New England a friend and I decided to spend a night in Boston. All the hotels were sold out except for this gem in Cambridge. What serendipity! This hotel is beautiful and in a phenominal location. Not only is it very close to a Red Line stop (allowing my friend and I to explore Beacon Hill as we intended to do) but it is walking distance to everything you can possibly think of. The hotel itself is beautifully decorated and the staff is very polite. My friend can usually find fault with anything (the sky is too blue...) but she actually said she was disappointed that we were only staying a night because she loved the hotel. I will definitely stay here again!
September 12, 2012
Rated 2 out of 5 by Lis9719 Not worth the price
The hotel was nice and had a lot of potential but unless you are one of their SPGs, they don't care about you. For the price, parking was not included, nor was even a simple breakfast. The staff was very friendly while they thought you were a reward member, once they found out I wasn't they simply answered my questions to get me out of the way.
July 30, 2014
Rated 4 out of 5 by RaulDC Nice weekend stay
The reception staff was very responsive to my needs. The room was large and comfortable. Very quiet I had two great nights of sleep.
August 5, 2014
Rated 5 out of 5 by NanaCF Exceptional Staff
I cannot say enough about the professionalism of the staff of the Sheraton Commander, especially Stefanie Richardson. My recent visit to assist two grand children enroll at Harvard Summer School went flawlessly due to the staff and location of the Commander. All requests were handled in a timely manner and employees were polite and cheerful. I met Michael Guleserian, Gen'l Mgr, in the elevator and commented on his well-run establishment and great employees. Will ALWAYS return to his hotel on future visits to the Boston area.
June 30, 2014
Rated 4 out of 5 by Cetera73 Good for business travel
I've stayed here twice, once alone on business and once with my family. The rooms are nice, but small, so it was much better when I was alone. Two of the 3 elevators are tiny---don't use them for much luggage. Front desk was very nice and helpful. The price for a location just off Harvard Square was fair. The hotel is about 1/3 mile from a subway station, so it's easy to get to downtown Boston.
July 21, 2014
Rated 5 out of 5 by Christoph Old style hotel near Harvard
This Sheraton could easily have been branded as Luxury Collection. The restaurant offers a surprising variety with lots of southern accents. The hotel does not have a pool and the blinds in the room look nice but fail to keep the room dark early in the morning.
July 29, 2014
Rated 5 out of 5 by Miggy823 Courtesy at its best!!!
My stay at the Sheraton was wonderful! The overall staff was courteous, pleasant, and professional. The rooms and bathrooms were quite spacious and comfortable. Refrigerators, when needed and requested were not readily available, however.
July 28, 2014
Rated 2 out of 5 by skjsming Definitely Older
The hotel is going for an older feel which is not inline with my preferences. They have REALLY old small elevators, that take forever to come up to or down from the 6th fl. Again part of the charm of an old style hotel. The A/C unit would blow really hard/cold air directly across the bed as it was on the floor right next to the bed and there was no way to adjust it other then on/off. I had to cover the vents with pillows to redirect the air. The TV remote did not work, the wallpaper was starting to separate off the wall and the previous customer left the alarm on the clock set for 5 am so I got an unexpected wake up alarm. Look in the end not a terrible place just not for me given the other spg options
September 25, 2013
Rated 5 out of 5 by mkmarj Excellent hotel!
The staff, ambiance, and rooms are all fabulous. When there was a problem with noise from a nearby room, hotel staff responded immediately. Close proximity to Harvard and the Square is a real bonus.
July 27, 2014
Rated 3 out of 5 by SB1974 Nice hotel, but very noisy
Here are the details... We checked in a little earlier (2:00 PM) which was nice. Although my Gold status was recognized I don't think I got an upgrade. Usually an upgrade is on the higher floors and we were placed on the second floor. While the room is very nice and clean (there's nothing they can do about the size of the bathrooms), the noise coming form the outside traffic was very loud. I had a hard time getting any sleep at all during the night because of the noise. Maybe on the higher floors is not that bad, but I think the lower floors need a window upgrade for a better soundproofing insulation.
Restaurant and gym were very nice and if they fix the noise problem this would be a very charming hotel.
November 18, 2013
Rated 2 out of 5 by SLD22 Older hotel and not too clean
Hotel is in need of a better housekeeping staff. Rooms are not comfortable from an HVAC perspective. Bathrooms have wall heater unit. Rooms have older AC/Heat unit that blows directly over the beds - so either too hot or too cold. Fire alarm went off twice in one night - had to evacuate hotel and walk down 5 flights of stairs. Valet parking is a joke. You pay $30 a night to park your car in an uncovered lot at the end of the block and walk to the hotel. Calling for your car in the morning results in having to walk back to the lot to get it - they don't even bring it to the door.
January 31, 2014
Rated 4 out of 5 by UDLcrew Luxury Linens, Grat Salmon
I found the linens on the bed to be very nice, adding a touch of luxury. I had the salmon in the restaurant, it even tasted special when placed in a to go container.
July 24, 2014
Rated 4 out of 5 by Grrr13 A few big problems.
A/C was as loud as a truck all night long. At various times throughout the night, we had to turn the system off and on to get it to quiet it down. So although the bed and pillows were very comfortable, they were not enjoyed.
Toilet and mirrors seemed to have been designed for very short people. Toilet appeared to be built for a child. I had to bend down to see my face in the mirror. The water pressure was so low, it made it difficult to shave.
The wireless Internet connection was very week. I could not access the Internet on an Ipad.
In conclusion, we left with very mixed feelings about this hotel. It is a wonderful location with a very "Cambridge"feel, but these details prevented us from having complete satisfaction.
September 1, 2013
Rated 5 out of 5 by Dandvicb Swim weekend
This hotel, while not having the typical hotel appearance (built in 1927), the accomadations were exactly what we expect with a Sheraton!! Staff was very helpful from the time we arrived late in evening to a late check out.!! The only downside were the elevators, small and slow, but for a 1927 structure, more than adequate. The Club lounge efor SPG members was always stocked and attended. entire facility was kept clean and spotless. We've been in the SPG family almost 5 years now and so happy we did!!. the SC hotel contributed to wonderful weekend in Boston!!
December 10, 2011
Rated 2 out of 5 by phillipe Harvard Trip
This hotel falls below the standard usually expected of Sheraton. Starting with the big illuminated sign outside where most of the letters are out.
Room was not made up on first night of stay, food trash was not removed, bed made or bathroom cleaned. Front desk offered no explanation or compensation.
Service in the restaurant was slow and inattentive - although food was good.
Even for an old building, hotel displays its wear and verges on the shabby.
June 20, 2014
Rated 3 out of 5 by dego963 SPG Guest
My overall complaint is how I was treated as an SPG member. I was on a business trip with multiple SPG members all which were treated like SPG members and I was not. For example my colleague is an SPG member and has only accumulated 1000 points, but he had access to the SPG lounge. If you look at my Activity I have built up quite a bit of points. Needless to say, every other hotel I have stayed at I have received the SPG status except for the Sheraton Commander. I will be traveling back to the Boston area, but I don't think I'll be staying an SPG hotel unless we can get this rectified for the next time. I don't hear from anyone on this matter I will assume that it won't be resolved and I'll plan on booking my hotel elsewhere.
November 18, 2013
Rated 5 out of 5 by Jeanniez Service
Very good and front desk people really helped us with directions.
July 20, 2014
Rated 2 out of 5 by jmcx2 Poor rooms, poor service
Hello - I stayed in room 606. 1) The sink water pressure was too low during my stay - shaving and washing my face were very difficult. 2) When the bathroom fogs up, the words "I see you" can be clearly seen written across the mirror - clever prank but freaky none-the-less. 3) I was told at check in that I don't need to call for a cab in advance because they are lined up outside all morning, but when I went out to get a cab there were none. 4) The doorman tried to radio the front desk to call for a cab and then went inside but never came out. I waited around for a while and finally found a cab going by. I did appreciate the breakfast and thought the room and common areas were nice and clean, but overall I'll be staying elsewhere next time.
October 18, 2013
Rated 4 out of 5 by Tarzan Very Nice Room
Overall I would recommend this hotel. The rooms were "comfy". There are only two caveats to this: first, The room heater is very very noisy - so much so that it will wake you out of a deep sleep when it comes on in the middle of the night. Second, I think the staff parking is on the side of the building. If your room heater is on and a car is running under your window, it pulls in the exhaust from the car...
On the plus side, the room/bed/chairs were quite comfortable and I really liked how they have an umbrella in every room for emergencies.
February 16, 2014
Rated 2 out of 5 by OKG857 Disappointment
Tiny elevators size of a phone booth so two people with luggage cannot ride together; tiny room; could not adjust A/C - either hot and stuffy or bitter cold air blowing over you while you sleep; mattress and pillows uncomfortable; did not know pets allowed - awakened overnight by barking dog; asked for advice on nearby restaurants, but was simply given a list; so disappointed I used my SPG points to stay here 2 nights
June 23, 2014
Rated 5 out of 5 by ProudMom14 Exceeding Expectations
We have happily stayed at The Commander many times during our daughter's time at Harvard. But the wonderful hospitality in the form of complimentary ice cream, Bailey's and coffee, champagne and strawberries, chocolate fountain, photos, and gifts of the charming Dr. Seuss book and photo mug... WOW! All of this combined with the warmth of the staff made this the BEST place to stay for graduation. You made this once in a lifetime occasion even more special. Thank you!!!
June 7, 2014
Rated 4 out of 5 by Elgato Super location!
We stayed at the Sheraton Commander because it is close to our son's apartment in Cambridge. We were able to walk almost everywhere, and the T was close by as well. The room was very clean and spacious. We enjoyed our stay and will stay there again on our next visit. The staff was incredibly helpful.
July 6, 2014
Rated 5 out of 5 by Cubs53 Proximity
This Hotel provides great proximity not only to Harvard University but also to the subway system into Boston. This is our second time using this Hotel and we will continue to utilize it in future trips to the Boston.
July 7, 2014
Rated 4 out of 5 by Vermonter A classic hotel
I've stayed many times at the Sheraton Commander, and it's central location just off Harvard Square is convenient.
The staff has always been very helpful to me. Ironically, as a Platinum, I've generally refused the room upgrade, preferring instead the exceptionally quiet smaller rooms on the back of the hotel. The junior suites on the front are beautiful, but the street below is simply too noisy for me as a light sleeper. That's not the hotel's fault for the street noise, and other folks might not be bothered by the noise.
January 15, 2012