Rated 5 out of 5 by RegM Romantic Getaway
Excellent hotel. The staffs were very professionals and very helpful. Nicholas at the front desk took excellent care of us during our stay, making sure everything was perfect. We were upgraded to a suite as a Platinum member and the room was spot less. Will definitely stay at this hotel whenever we are in Surrey. Thanks Nicholas
June 16, 2013
Rated 3 out of 5 by LL54 So So
My expectations were not met. I am a Starwood Preferred Guest but was given a room on the third floor. The view was of the room and I could hear the piano recitals that were going on next door.
February 13, 2014
Rated 5 out of 5 by Trvlr1 Fantastic Stay
The staff at this facility are some of the best. Unbelievable the level of service!
February 13, 2014
Rated 5 out of 5 by Jeap2012 Fantastic room
For our anniversary, we booked a suite on the 21st floor. Room was fantastic, clean and provided everything we wanted. The price was reasonable for what we got.
September 4, 2012
Rated 5 out of 5 by TW77 Consistent Excellence
The most welcoming and comfortable Sheraton I regularly stay with.
Thank you for many years of affordable high quality accommodation.
February 5, 2013
Rated 4 out of 5 by VI2013 Not consistent
Stayed twice in two weeks. Quite nice. I love that I can bring my dog (at no extra cost!). My first stay would rate almost all 5 star as staff really were friendly and helpful and accomodating.
The second stay was not so nice. The air conditioner didn't work (coldest was 24.5). The lady that signed me in asked if I wanted free wifi or parking. I said parking. Then in the morning I was charged an extra parking fee and was told that I was not to have been offered free parking. Really? I left an item in my room by accident. 5 hours later I came back for it and housekeeping took 15 minutes to respond then couldn't find the article of clothing.
July 14, 2013
Rated 5 out of 5 by Dinohunter Friendly staff in great location
I find the staff to be very friendly and helpful whenever I stay here. The hotel is clean and quiet and the beds are comfortable. The hotel is in a great location with easy access to the Trans Canada Highway and has great parking
June 7, 2014
Rated 3 out of 5 by RomanticEscape Very Disappointed!
I had a surprise weekend planned for my husband and I. I pre-arranged flowers, rose petals, chocolate covered strawberries, a stuffed bear, a gift, and two bottles of wine to be dropped off at the hotel before our stay. I phoned twice to check with hotel staff that they could arrange things in the room for me prior to our arrival.
I asked for the wine to be on ice, the rose petals to be on the bed with the gift and bear, the flowers in the bedroom, and the strawberries in the fridge.
My check in time was supposed to be 3pm. I arrived at 4:30pm to make sure there was ample time to have the room set up. When we arrived I was told the room was not ready yet. This frustrated me but I chose to sit at the bar with my husband for a drink so that they could set things up properly. About 20 minutes later they came and told us the room was ready.
I was disheartened to arrive in the room to see everything just dumped on the coffee table in a heap. No ice for the wine, the rose petals and gift in a plastic shopping bag, the stuffed bear laying on its side beside the roses and chocolates.
We made the best of it but it certainly was not the fancy surprise I had planned.
When checking in the staff was not very polite or helpful, they just told me that someone had asked for a late check out so our room was not available. Any hotel I have stayed at only allows a late check out if no one is to be checking into that room immediately afterwards. Upon checkout I explained that I was upset at everything being dumped on the coffee table and got no real apology other than an eye roll and a snide and insincere "sorry".
Considering I paid for the most expensive suite in the hotel, I would have expected better service.
Lastly, the food in the club room was weak, and completely unimpressive.
September 29, 2012
Rated 4 out of 5 by michelle14 nice room, nice view
room was nice, bed was nice, view was very nice.
June 9, 2014
Rated 3 out of 5 by VDS19 Disappointing
We've stayed at the Guildford several times in the past couple months, and it has been a good experience up to our most recent stay. We booked 3 rooms for 2 nights. Check-in went okay except for a computer problem (not the front staff's fault and they dealt with it very professionally). The rooms were not up to the previous standard (housekeeping was not the usual high standard on the first night, beds did not appear crisp and clean as they usually are). Service was still good until the morning we checked out. We decided to have breakfast at Fresh restaurant downstairs. It was getting a little late (almost 10:00 am) and the place was not busy. One of the servers seated us in what appeared to be a family friendly area (6 adults and 4 kids in our group). The server seemed a little stressed that the breakfast buffet was almost finished, we were okay with that since we didn't really want buffet anyway. One of the kitchen staff came out and told her that the buffet was done for the day. We told her, "no problem, we'll just order off the menu. Do you have a kid's menu". This was apparently a problem. She said we would have to wait until lunch for the kids menu. Then, to top it off, she said "there's a McDonalds down the street if you want a better selection for kids. Busted. She tried to say she was just trying to be helpful, but come on - a group of 10 in this restaurant would be a minimum $125 meal, with a 20-30 dollar tip. Why would you even mention a fast food joint unless you just wanted the family to leave? This really pissed me off. I spoke to the front desk manager, who 'tsk-tsk'd' but didn't do so much as take my name or give any indication that the hotel would respond to this. His only response was "That shouldn't happen, but I am not the food service manager. Sorry". I don't care if he's the food service manager or not, customer service is customer service. If the hotel manager can't deal with a concern like this it's a problem.
March 4, 2012
Rated 5 out of 5 by IslandGirl2014 Best sleep ever
The beds at the Sheraton are the most comfortable I've ever slept on. Staff are extremely friendly and helpful.
June 2, 2014
Rated 4 out of 5 by Toots54 I had a pleasant stay
Our Chorus stayed in this Hotel for our annual Convention. The rooms are spacious and we had no trouble with heat or cold. The staff were gracious and friendly. My roommate and I had no problems at all. Our Chorus breakfast (catered by the Hotel) was delicious! If there was one thing I would criticize, it would be the speed of the elevators; a bit stressful considering the time restraints to and from our Convention activities, and the elevators really should be faster, if the Hotel can accomodate that amount of guests.
May 6, 2014
Rated 3 out of 5 by Lacrosse0514 Team Sport Weekend 0514
We recently stay at the Sheraton for a sport tournament and found it very disappointing. The hotel amenity was nice and so was the room. However, the room was quite hot, the air conditioner was very loud and the location was very noisy. Our rate included breakfast. However we found the breakfast selection very disappointing and was only available from 7:00 to 9:00 and would not accommodate us when we had a game at 7:45.
May 20, 2014
Rated 4 out of 5 by Jason62 Good Hotel; not the best location
While the hotel is quite nice its location leaves something to be desired.
Located in Surrey it is a fairly high crime area and if you have a vehicle too large (like a 4x4 pickup) to fit in the underground parking it is quite at risk. When we stayed as a kids hockey team one of the trucks was broken into.
The staff was very nice and Corrine in the restaurant was great. The food was good but maybe a bit pricey. The rooms were clean and the beds good.
We would stay here again
May 12, 2014
Rated 2 out of 5 by wayne101 noise level.
I am a starwoods perferred member for several yrs. I recently stayed at the surrey sheraton. I have never made a compalint in a hotel before. But I had to call the desk twice on this stay once because there was a dog barking in the room across from me for several hrs. then there was alot of yelling....etc around 2 in the morning from several other rooms.....again I called the front desk....Little was done except to ask me at 2 am if I wanted to move rooms.....I found this unexceptable since nothing was done to the individuals causing the problems. I feel I should be entitled to a free night in the future.
December 10, 2013
Rated 4 out of 5 by Melodie Not Happy with Check In
I arrived at the hotel around 1PM and told room not ready. Understandable. I provided my credit card and was told to come back later when room was ready. Around 3:30 I stood in a long line to get my room key. People in line ahead were getting rooms assigned so assumed I'd be getting my key. I get to the desk and told my room still isn't ready. I had to be elsewhere at 5 and need to get ready prior to. Gal at desk gave me a blank look. Around 4:30 I approached the desk again and I finally get a key. Meanwhile, the other guests who arrive AFTER I did had long ago received a room. Was also annoyed that we had 4 in our room but only 3 sets of towels. Even the next day they only gave us 3 sets and had to call for a 4th set. Also, the gal at the desk didn't ask for my license plate number, so I went back to the desk to provide that information so I wouldn't be charged for parking. Had I not stayed at this hotel last year I wouldn't have known to do this. Also, a roommate checked in, was given a key. When she went to the room with number she was given she opened the door and a man was standing in the room that she didn't know. Turns out her first name is the same as one of the people in the room she was given the number of. Might want to verify that you have the correct last name before giving room numbers.
May 30, 2014
Rated 1 out of 5 by seattlevisitor WORST customer service ever and loud plumbing
First time staying at any Sheraton. Stayed in room 504 and every time someone next room or above took shower or flushed toilet, it was incredibly loud, kept me awake. The AC in the room was very loud as well. Only stayed one night and thank goodness. Never again. To make things worse, came home and saw additional charges on my credit card and when called to ask about what they were, got a round about answer saying the lobby receptionist didn't charge me the correct amount --never got a complete answer. WORST experience ever. Don't bother with this hotel folks, another corporate name with horrible manners.
September 5, 2013
Rated 5 out of 5 by bjc1 This hotel has superb,friendly staff
As a business traveller for over 35 years I am well qualified to say that this hotel stands out as one of the best for me and that includes thousands of hotels.
I spent 12 days at the hotel before and after serious surgery.
THE STAFF WERE WONDERFUL AND EXTREMELY HELPFULL.
The room was perfect for my needs as well as my wife's.
The location is excellent and access is easy.
The views are of the mountains are fantastic.
I do not hesitate to recommend this hotel to any traveller.
My only issue was with the dining.
A second restaurant with lighter,easier fare would be an excellent addition.
June 23, 2012
Rated 4 out of 5 by Seenz Excellent Hotel
My husband and I loved staying at the Sheraton Guildford. We stayed in two different rooms on two different nights at this hotel. Our rooms were very spacious and very clean. The location was great as it was right next to the mall and various restaurants/coffee shops/gas station. The staff was very informative. The hotel has a really nice outdoor pool, sauna and a hot tub. The only negative thing about our rooms were that the toilet flush wasn't very powerful - had to flush a couple of times and the wash sink faucets were slightly defective - the water was either too hot or too cold. It wasn't balanced.
September 6, 2012
Rated 5 out of 5 by MWulf Very efficient and helpful staff
The hotel rooms were very comfortable and clean with everything in them that was needed. The conference rooms were well set up to our desires with a wonderful supply of cold fresh water where ever it was needed. When any changes etc were needed the staff was very pleased to help, efficient and unobtrusive. It was a totally friendly, efficient and wonderful experience and I would recommend this hotel to anyone for either personal or corporate/convention stays.
May 5, 2014
Rated 5 out of 5 by TiredOne Quiet, comfortable bed, great food.
I was in Surrey for four days while my sister was on life support at the Surrey Memorial Hospital. Coming back to the hotel at the end of the day, having the peace and quiet and a comfortable place to rest ,was exactly what I needed. Thank you for the oasis where I could rejuvenate.
I had trouble signing on to my email accounts, both Shaw and gmail while using your business centre computers, and was able to actually see and send emails once after a staff member helped me. When I returned home I was able to sign on easily. Not sure what the problem was there.
The food was very good and the service in the dining and lounge area was great, as was the service at the front desk.
Thanks so much!
June 16, 2013
Rated 5 out of 5 by jerh The staff is excellent
Everyone on the staff, from the bellmen to the front desk to the guest services staff and the restaurant staff have been very good. I have been staying at the Sheraton Vancouver Guildford on and off for several months and without exception have been treated very well by the staff.
May 18, 2014
Rated 4 out of 5 by rochdale Like hotel except items below
With our group coming and going in such large quantities at the same time, your elevator system is inadequate--you need more of them!
Restaurant was adequate, but did not like the choices on the select menu we were given......options would be nice!
Really....Liked having the shuttle available for the airport! ..... otherwise, the cost is a problem for 1 or 2 people
May 10, 2014
Rated 5 out of 5 by SPGPlatJunkie Excellent Staff
Staff at Sheraton Guildford Hotel was outstanding. They were accommodating to all of our needs and provided my wife and I with a beautiful penthouse suite. Our suite was large and very comfortable; and being on the 21st floor, made access to the executive lounge very convenient. We were also traveling with our two small dogs, and the front desk staff did all they could to accommodate their needs, which, to dog owners is very important. We were in the hotel for 8 nights, and could not have asked for more from staff and property itself. All that was done for us is very much appreciated.
December 12, 2012
Rated 5 out of 5 by Delighted100percent Superb staff
The staff at the Sheraton Guildford definitely do their utmost to make one's stay as stressless, comfortable and enjoyable as possible. We had to spend 8 nights there while waiting for our new home to be set up and were pleased beyond all expectations with the service at this hotel. Very direct and quick drive to White Rock where we're now located and where we had to go daily to check out the new home for the 8 days while at the Sheraton. Close to restaurants and all other amenities too, but it's the service at the hotel which is unbeatable and the staff are also all very cheerful.
December 6, 2013
Rated 5 out of 5 by Wendi13 Excellent !
Had the best sleep I've had in years, Wanted to take home the pillows !!
May 20, 2014
Rated 3 out of 5 by Brix Poor service otherwise good
All three people we dealt with at this hotel were unfriendly. The one man at the front desk was also not knowledgeable about Starwood/SPG issues. I've been to this property many times and service is usually great, but this time, staff were curt and impatient, despite the fact that we always try to be courteous and patient ourselves. We also weren't told about being charged for parking (it used to be free so we assumed that was still the case) and this info doesn't seem to be posted anywhere on the hotel web site. Too bad. Everything else about the hotel and our stay was great.
July 23, 2012
Rated 3 out of 5 by Sadiekins A little frustrating
The hotel was fine and the staff pleasant and the room comfortable, but our hotel rate was the AAA rate which included free wireless and a $20.00 food and beverage credit. Neither were mentioned at check-in and I had to ask about them. The woman who checked us in was so vague and did not give us half the info we needed to connect to the wireless and we had to go down to the desk to sort it out. When asked about the food/beverage credit she just said it would be taken care of in the restaurant. The restaurant said it would be taken care of at check-out. It was time consuming to sort all this out and confusing to say the least. A little up front CORRECT information on these items would have been most appreciated.
September 25, 2012
Rated 4 out of 5 by JD79 TRAINER
Location and staff was great
May 17, 2014
Rated 4 out of 5 by Guest324 Great staff
I'm a frequent guest at this hotel. The front desk and lobby staff are always friendly and attentive
May 15, 2014