Rated 4 out of 5 by Travler123 Wonderful Staff
This hotel has one of the best staffs in the business, quiet and the rooms are furnished appropriately.
December 18, 2013
Rated 2 out of 5 by wayne101 noise level.
I am a starwoods perferred member for several yrs. I recently stayed at the surrey sheraton. I have never made a compalint in a hotel before. But I had to call the desk twice on this stay once because there was a dog barking in the room across from me for several hrs. then there was alot of yelling....etc around 2 in the morning from several other rooms.....again I called the front desk....Little was done except to ask me at 2 am if I wanted to move rooms.....I found this unexceptable since nothing was done to the individuals causing the problems. I feel I should be entitled to a free night in the future.
December 10, 2013
Rated 5 out of 5 by Delighted100percent Superb staff
The staff at the Sheraton Guildford definitely do their utmost to make one's stay as stressless, comfortable and enjoyable as possible. We had to spend 8 nights there while waiting for our new home to be set up and were pleased beyond all expectations with the service at this hotel. Very direct and quick drive to White Rock where we're now located and where we had to go daily to check out the new home for the 8 days while at the Sheraton. Close to restaurants and all other amenities too, but it's the service at the hotel which is unbeatable and the staff are also all very cheerful.
December 6, 2013
Rated 5 out of 5 by Brentsan British Columbia visit
The entire staff I came in contact with were extremely helpful and happy.
December 12, 2013
Rated 3 out of 5 by Lala514 Bugs in the rooms
I stayed at this hotel as it did have a good reputation. Unfortunately we had numerous issues with Lady bugs in the room and I don't mean just one or two. They sent someone to vacuum them up but they kept coming back. When I went to the desk they said that it was normal at that time of year ( Nov). This is not normal for me and it was on the 17th floor. I had two another room on the 12 floor, not club level but it was exactly the same; lady bugs in the room.
November 12, 2013
Rated 5 out of 5 by LindaJoy Had a lovely stay!
I attended a weekend conference at this hotel and the facilities far exceeded my expectations! Both the conference rooms and my room were terrific. I'd recommend this hotel to anybody for a comfortable stay - and to any organization looking for a venue to host their event!
November 14, 2013
Rated 2 out of 5 by Lw1953 Unhappy with this visit
I tried to call down to get a wake up call 3 times in the evening and was put on hold every time an nobody came back to me. Set my alarm and it never went off, I obviously didn't set it correct. Evening staff in lounge offerred very poor service. Morning staff was very good.
November 14, 2013
Rated 5 out of 5 by Leah27 Work travel felt like home
I loved this hotel. Attention to detail, and always willing to help. Made my week! Loved the Club Floor and its ammenities. Had to spend a week here and it felt like home! Clean, warm, efficient! Spa, workout area, pool, hot tub, lounge, restaurant, room service. All great! Thank you! I will be back
November 10, 2013