Rated 5 out of 5 by Traveller16 Exceptional
I arrived late in the evening and departed early the next morning. In the eight hours I was at this hotel, the staff made me feel as at home than I felt during numerous stays at a St. Regis (which prides itself on such service) earlier this year. This is a nice Sheraton property with exceptionally good service.
June 2, 2014
Rated 1 out of 5 by infested This hotel was infested with NATS
I don't recommend this hotel if you have a pet peve about flying insects. I especially was disappointed that they were also swarming in thr restaurant called "the bistro". Just looking at the name I assumed it was going to be nice but it was also infested with nats. Aother than the flying insect problem the property was beautiful the room was nice but again had to sleep wih blankets over my head to avaid the nats.
May 23, 2014
Rated 5 out of 5 by Judy30 Staff Responsivness
Chris Dixon is an example of totally focused in customer service. I had a room at the Milpitas Sheraton on Wed and Thursday night but had to get a room at another Sheraton over an hour away. Unfortunately, I left my toiletry bag there and did not notice til Wed morning when I got up to go to work. I didnt have any of my essentials and Chris had a toothbrush, toothpaste, razor, deoderant, mouthwash, etc sent to my room. I asked if they could have it shuttled over for me and they did not have a shuttle. So Chris drove a the way over there after he got off work and it was back in my hotel by the time I got off work. Chis is definitely someone I would want working in my company. I couldn't believe he did that and I really appreciated it and tell everyone I know about this excellent experience I had.
May 22, 2014
Rated 5 out of 5 by Alphaplus11 Excellent all around.
Stayed for 2 nights. Nice and friendly staff. Great area for local attractions. It is recommended if you are in the area and looking for a place to stay.
I booked King room, was looking for 2 queens room, I kindly asked if there was anything and staff was friendly to accommodate. Appreciate it.
May 20, 2014
Rated 2 out of 5 by CJD51 The room had Gnats
I am a Starwood Preferred Guest member since 2009 & love staying at the Sheraton properties. This property is particularly beautiful and very friendly.Unfortunately there was gnats infestation in my room. I had to sleep w/ a sheet over my head to keep the bugs off of me. Our company had an event at the Hotel on 5/16 & I received outstanding customer service from Jan in catering. The bug situation was a disappointment. The hotel manager took off $100 from the cost of my room & told me the situation was being addressed.
May 19, 2014
Rated 2 out of 5 by brumm Sleep
if you need a bed, that's what you get - if you're in for an experience, tough luck!
May 18, 2014
Rated 5 out of 5 by ANVF Great, as always
Sheraton once again delivered a great staying experience. I'd recommend the San Jose Sheraton for sure.
May 16, 2014
Rated 4 out of 5 by wizard24 Excellent staff!
I regularly stay at this hotel when I am in San Jose for business. Having recently completed another stay there I wanted to take a moment to congratulate you on your excellent front desk staff. Regardless of the time of day, they are always professional, helpful and extremely pleasant. I would especially like to call out Kimberly at your front desk as she is truly exceptional. For a global business traveler like myself, these positive experiences leave a lasting impression and you should be very proud of the positive image these employees portray to your customers.
May 13, 2014
Rated 1 out of 5 by Minab Worst hotel ever!!!!!!!!!!!!!!!!!!
Worst stay of my life. Will make it my goal to let everyone know how bad this stay was. Plan on twitting pics of the mold growth in my room and posting the video on twitter. Will leverage friends and athletes that I know have millions of followers to get the word out about how bad my SPG stay was at your hotel!!!!!!!!!
May 9, 2014
Rated 5 out of 5 by DisappointinParKLane Great job
Great hotel, nice club lounge
May 9, 2014
Rated 4 out of 5 by MLD31 Comfortable hotel and good location.
Good business hotel for Silicon Valley. Next to great mall of America. Can't beat that! Joy at the front desk is very nice. Staff tried to accommodate as much as they can. SPG recognition is good here. Room is super clean.
May 6, 2014
Rated 5 out of 5 by ajohnmillerii Kimberly Ha
I seldom post a review, particularly just because I was happy with my stay...that is an expectation that I have when at an SPG property. I am writing this review because of the outstanding service and professionalism Kimberly Ha provided to us during this stay. She went that extra step to make our stay so much more like being at home and surrounded by friends and family. I hope you make sure she gets the recognition that she deserves and positive reinforcement for being the warm professional that she is!
April 23, 2014
Rated 3 out of 5 by MattWie This time a disappotinng experience
In the past I stayed very often with the Sheraton and I was always very happy. This time the stay was very disappointing. I had my family with me and house keeping service was a nightmare. A bag with clothes disappeared and was not recovered. We had to ask front desk 5 times for additional towels since there were always too little towels available after housekeeping has done their job. I only got excuse when I approached the hotel staff, but nothing changed. The only compensation for the unsatisfying service was a breakfast voucher for two persons. I will give the Sheraton SJ one more try next time I'm travelling on business ...
April 18, 2014
Rated 5 out of 5 by 1Seba1 Great place for business persons
Internet access - good quality
April 14, 2014
Rated 5 out of 5 by Slotman Best Staff ever
Staff made my two days enjoyable. Service was super.
April 12, 2014
Rated 5 out of 5 by SheWhoTravelsOften Excellent staff, Quiet facility
This hotel exceeded my expectations in many ways. The staff was exceptional and went above and beyond in every interaction, and the facility was super quiet despite being full. I highly recommend!
April 8, 2014
Rated 5 out of 5 by Stacy13 This hotel is a great value!
This hotel was very affordable and a great place to stay. Very nice and attentive staff, very clean and spacious rooms. The view from the room was great.
April 1, 2014
Rated 3 out of 5 by MikeC27 Not a Happy Guest
I have been a platinum guest for quite some time but this last year I was a couple stays short so now I'm gold. When I checked into the hotel last night, I asked if there were any upgrades available. First the guess agent said that there weren't any available, and then he said that they were all dirty. This was at 11 PM last night. I think it's pretty unlikely that the Maids would have left any unclean rooms that late in the day. His idea of an upgrade was a room on the eighth floor facing the courtyard. Same room just a different view. Then I asked if it would be possible to have access to the Sheraton clubroom. First he said yes, then he said no. I had a separate reservation for the next day. And when I checked out and then checked back in again, I asked the guest agent if there are any upgrades available. She said of course, would you like a tower club sweet?
March 23, 2014
Rated 4 out of 5 by Grant00 Great staff - going the extra mile
I spent 3 nights here for business. The hotel was good, but the staff were exceptional. I would particularly recognise Joy from reception who went out of her way to make sure we looked after. She even went to the trouble of putting together some materials for us about things to do at our next destination, which happend to be her home town. A truly exceptional example of customer service.
March 21, 2014
Rated 3 out of 5 by 1970duck Gold service
Hotel is older, mostly caters to business clientele. We are Gold Members, used points, no room available on Club Level, asked if we could apply points toward access to club:answer no. Received a $5 dollar gift certificate for using green option, not applicable to room service. Just didn't feel very "Gold".
March 15, 2014
Rated 3 out of 5 by BizTrav2014 Staff was nice but poor processes
I asked about the rate since I was there for a client event - took 3 trips to the front desk to get an answer over 48 hours. They offered and I accepted the green program - but no one told the cleaning staff.
March 13, 2014
Rated 5 out of 5 by Linda16 Great staff
I travel a lot both for personal and business and this hotel by far was the most pleasant stay I have had in a long time. Everyone was so friendly and accommodating, both to my family and my dog. I can't wait to stay there again.
March 12, 2014
Rated 5 out of 5 by globetrotters Good hotel for the area.
The hotel is not in downtown San Jose. A plus for us. It has complimentary parking, a plus for us. It is in a business park, so if business takes one there, a good hotel. The staff recognized our platinum status and we received a club room courtyard side, which is nice since the other side is freeway. We have stayed on the freeway side prior to this. There is negligible noise from the freeway, but nice to be courtyard/pool side. The club lounge is not the best, minimal cold breakfast, with only hot oatmeal. Most offer at least hot scrambled eggs. Don't know how the evening is as we went out for dinner both nights. The doors open to a small patio with chairs. Nice on courtyard side and good to have fresh air in the room. We have stayed several times and each time the rooms are well maintained.
March 10, 2014
Rated 1 out of 5 by Mike101 worst Sheraton I've ever stayed
service was terrible and the staff didn't know what they were doing. room is old and definitely needs renovation to match with its category...not too much choice of food unless you go out...in general, this is definitely not a recommended SPG hotel to stay in the bay area.
March 5, 2014
Rated 3 out of 5 by havebusinesswilltravel It is what it is
I have only stayed at this property once although I stay in San Jose all the time. I was here with my family and my little brother so there were quite a few of us. They put us i a nice enough room but no elevator on the 3rd floor and we had a crib and a ton of luggage. The kids really loved the murphy bed and mom and dad loved the door between the living room and the master bed. Its a fine hotel if you are in the right mindset. The pool looked amazing but we did not use it.
February 28, 2014
Rated 5 out of 5 by 1PJE Has friendly Staff and very helpful
We enjoyed our short stay and will come again and will recommend to others going to the convention center.
February 22, 2014
Rated 5 out of 5 by Stan123 Our weekend in San Jose
We came to San Jose to attend a family wedding. We selected the Sheraton Hotel because it was located near both the airport and the wedding & reception. Upon arrival we had no wait to check in, no problem with our room reservation, and we were greeted by the friendliest personnel at the front desk - Charles (who checked us in) and Joy. Since no one else was checking in at the time, we stayed to just chat with them about San Jose and our reason for visiting - for about 10 minutes. Charles upgraded our room reservation and allowed us to put in for an extended check-out time if we so desired. He also told us that our reservation package included our choice of various amenities (we chose a bottle of champagne), as well as vouchers for free buffet breakfasts for each of the days we stayed at the hotel. Each morning we enjoyed the buffet (it was excellent as was the service) at the Bistro that adjoined the hotel, and we certainly did not let the bottle of champagne go unattended. While we stayed at the Sheraton, we used the computers (for free) that were available on the lobby floor to - among other things - print our flight departure boarding passes, and we were given helpful assistance in using them by Randy and Chris who were also working at the front desk at various times. We did not check out on our last day until around 2 pm, and the front desk had no problem with this (and we used our in-room TV to avail ourselves of express check out). But the most enjoyable part of our stay at the Sheraton was that EVERYONE we encountered there (Charles, Joy, Chris, Randy, the waiters in the Bistro) was so very friendly and desiring to be helpful and attendant to our needs. Although we don't travel a whole lot, it is rare (if ever) that we have been treated with so much courtesy, respect, and professionalism. Now that we have family in the San Jose area and will likely be traveling back there, we intend to ALWAYS stay at the Sheraton - and, as to its staff, we would like to wholeheartedly say, "Thanks" and "Well done!"
January 28, 2014
Rated 5 out of 5 by DonaldJ Front Desk Associates
Upon arrival I was greeted warmly by Clarisse. She was very pleasant and professional and provided our family with all of the information required to ensure our visit was beyond our expectations. She is a very good ambassador for the hotel.
December 5, 2013
Rated 5 out of 5 by JKuser Excellent Customer service....
I have stayed here maybe 3-4 times last year. I can not say enough of how much I appreciate the customer service here, from Angel to Hannah to Ryan and everyone else! Thanks You, every time I stay here Im extremely happy with the service. I am plat and I do get recognized for it, but I do have some small issues. Why is the breakfast in the lounge so bad? What happened to snacks? Please just issue breakfast passes to the restaurant and trail mix or rice crackers for snacks. My room was fully functional except my tv had issues and all the lamps were unplugged.
November 25, 2013
Rated 3 out of 5 by Jmorales72 Average to low visit
No one acknowledge my status, no room upgrade nor any SPG benefits
Old room, leaking toilet, un functional thermometer and noisy AC
November 17, 2013