Rated 3 out of 5 by MikeC27 Not a Happy Guest
I have been a platinum guest for quite some time but this last year I was a couple stays short so now I'm gold. When I checked into the hotel last night, I asked if there were any upgrades available. First the guess agent said that there weren't any available, and then he said that they were all dirty. This was at 11 PM last night. I think it's pretty unlikely that the Maids would have left any unclean rooms that late in the day. His idea of an upgrade was a room on the eighth floor facing the courtyard. Same room just a different view. Then I asked if it would be possible to have access to the Sheraton clubroom. First he said yes, then he said no. I had a separate reservation for the next day. And when I checked out and then checked back in again, I asked the guest agent if there are any upgrades available. She said of course, would you like a tower club sweet?
March 23, 2014
Rated 2 out of 5 by charzweb Not the greatest sheraton
We had purchased breakfast with our stay, which I forgot about, until late that night. When we checked in the front desk person said nothing about it and gave us nothing in the way of information or vouchers. The night clerk brought a couple of breakfast vouchers which had no time on them. We checked out at 11:00, evidently too late for breakfast, but instead of refunding the breakfast as I requested, the front desk clerk insisted on getting us breakfast to go, which we ate out of plastic trays in the front lobby. TACKY! Also, the bed was not a sweet sleeper bed which is why we choose Sheraton as our favorite hotel. Too top this off, when we got home we received an invoice with extra charges on it. I have yet to figure that out.
November 6, 2013
Rated 5 out of 5 by Judy30 Staff Responsivness
Chris Dixon is an example of totally focused in customer service. I had a room at the Milpitas Sheraton on Wed and Thursday night but had to get a room at another Sheraton over an hour away. Unfortunately, I left my toiletry bag there and did not notice til Wed morning when I got up to go to work. I didnt have any of my essentials and Chris had a toothbrush, toothpaste, razor, deoderant, mouthwash, etc sent to my room. I asked if they could have it shuttled over for me and they did not have a shuttle. So Chris drove a the way over there after he got off work and it was back in my hotel by the time I got off work. Chis is definitely someone I would want working in my company. I couldn't believe he did that and I really appreciated it and tell everyone I know about this excellent experience I had.
May 22, 2014
Rated 4 out of 5 by wizard24 Excellent staff!
I regularly stay at this hotel when I am in San Jose for business. Having recently completed another stay there I wanted to take a moment to congratulate you on your excellent front desk staff. Regardless of the time of day, they are always professional, helpful and extremely pleasant. I would especially like to call out Kimberly at your front desk as she is truly exceptional. For a global business traveler like myself, these positive experiences leave a lasting impression and you should be very proud of the positive image these employees portray to your customers.
May 13, 2014
Rated 2 out of 5 by CJD51 The room had Gnats
I am a Starwood Preferred Guest member since 2009 & love staying at the Sheraton properties. This property is particularly beautiful and very friendly.Unfortunately there was gnats infestation in my room. I had to sleep w/ a sheet over my head to keep the bugs off of me. Our company had an event at the Hotel on 5/16 & I received outstanding customer service from Jan in catering. The bug situation was a disappointment. The hotel manager took off $100 from the cost of my room & told me the situation was being addressed.
May 19, 2014
Rated 3 out of 5 by MattWie This time a disappotinng experience
In the past I stayed very often with the Sheraton and I was always very happy. This time the stay was very disappointing. I had my family with me and house keeping service was a nightmare. A bag with clothes disappeared and was not recovered. We had to ask front desk 5 times for additional towels since there were always too little towels available after housekeeping has done their job. I only got excuse when I approached the hotel staff, but nothing changed. The only compensation for the unsatisfying service was a breakfast voucher for two persons. I will give the Sheraton SJ one more try next time I'm travelling on business ...
April 18, 2014
Rated 1 out of 5 by infested This hotel was infested with NATS
I don't recommend this hotel if you have a pet peve about flying insects. I especially was disappointed that they were also swarming in thr restaurant called "the bistro". Just looking at the name I assumed it was going to be nice but it was also infested with nats. Aother than the flying insect problem the property was beautiful the room was nice but again had to sleep wih blankets over my head to avaid the nats.
May 23, 2014
Rated 4 out of 5 by jll888 Excellent SPG Recognition
I was following a tour group to check in this hotel which I believe the room rate paying by the tour operator is way below the standard rate. But to our suprise, when I mentioned I was a SPG Platinum member, the front desk officer was offering me an upgrade to a suite! Among our group, I am the only one that staying in the Suite while the rest was just getting a standard room. What a compliment by SPG Elite Member benefit. Guess they are wondering why I am so special to get a suite room with the same price paying for the tour.
September 8, 2012
Rated 3 out of 5 by 1970duck Gold service
Hotel is older, mostly caters to business clientele. We are Gold Members, used points, no room available on Club Level, asked if we could apply points toward access to club:answer no. Received a $5 dollar gift certificate for using green option, not applicable to room service. Just didn't feel very "Gold".
March 15, 2014
Rated 3 out of 5 by espresso3shot Adequate stay
Had guaranteed reservation with request for high floor, away from elevators, late arrival. No recognition of SPG Status; received room on 2nd floor near elevator. During check-in, was not told of amenties or "green" options. Went to elevator and discovered that the hotel has SPG floors. Went back to ask for higher floor -- told that hotel had no openings (no attempt to work with me for 4 night stay). In contrast, checkout was easy, courteous and efficient. Cannot comment on amenities due to work schedule.
October 15, 2012
Rated 4 out of 5 by Wiktoria84 Fantastic service
The staff and service is great. They always recognize me and greet me, and if I need something it arrives at my room within minutes (even if it is in the middle of the night).
Gym is ok. Pool looks nice.
The 2 things that could make this hotel are:
- lounge upgrade - I enjoy the dishes that I served, but it would be great if there was more variety. Especially the breakfast choice is extremely limited
-air conditioners - they are really loud, luckily I could do without as it was not that hot.
August 18, 2013
Rated 5 out of 5 by jc82 perfect weekend getaway
This facility is the perfect weekend getaway. The rates actually go down on the weekends . there are several attractions within just a few miles of the hotel. I came to down for my daughters b-day we spent the day at great america. and came back to the hotel to enjoy their beautiful pool area which is salt water by the way. the staff is friendly and makes you feel right at home. both donald and odessa are awesome and truly standout out as an asset to the team. thank you for your hard work
September 20, 2012
Rated 3 out of 5 by BizTrav2014 Staff was nice but poor processes
I asked about the rate since I was there for a client event - took 3 trips to the front desk to get an answer over 48 hours. They offered and I accepted the green program - but no one told the cleaning staff.
March 13, 2014
Rated 3 out of 5 by Leon40 OK, but overpriced
Cons - The hotel was nice, the room was clean overall except for the bed. As I was turning in for the night, I pulled the covers back and saw several small dried blood drops in the sheet. They looked dried, but the cleaning staff should have seen them. Also for having Starbucks coffee, my wife couldn't drink it it was so bad.
Pros - Good location , staff was courteous, pool and spa looked nice, but it was too cold to use them.
January 21, 2013
Rated 5 out of 5 by Alphaplus11 Excellent all around.
Stayed for 2 nights. Nice and friendly staff. Great area for local attractions. It is recommended if you are in the area and looking for a place to stay.
I booked King room, was looking for 2 queens room, I kindly asked if there was anything and staff was friendly to accommodate. Appreciate it.
May 20, 2014
Rated 4 out of 5 by Alexander Love coming back
Good location next to all highways is a plus too. :-)
Some room don't have a fridge, some don't have a working desk, room dining menu needs updating, but I always prefer this hotel against others in the area: due to the super-friendly staff it always feels like home.
And for my points above: call and tell your needs in advance, they will always find the room, that fits you.
October 21, 2013
Rated 5 out of 5 by 365RoadWarrior Much Improved
I stopped using this hotel several years ago due to several disappointing qualities, including a hopeless fitness center, with poor equipment and short opening hours. The fitness center is now great, and other concerns have been resolved.
Fine front desk staff and a nice Club Lounge. Facilities are clean and in good repair. Good SPG program recognition.
Before leaving, I booked three more weeks.
April 13, 2013
Rated 5 out of 5 by FlyIntl Great Service and Good Facilities
The front desk staff was warm, welcoming and recognized my SPG Platinum status right away. My exective floor room was spacious and had a balcony (rare in hotels these days). The executive floor lounge is open 24 hours a day with a computer, tea coffee and cold drinks. The gym well was equipped. The outdoor pool was large enough to do laps. The meals at The Bistro were good.
Overall, a good stay.
September 6, 2012
Rated 2 out of 5 by UnsatisfiedLoyalPlatinum Where is the Platinum experience?
I have been at this location for 75+ nights this year ... and apart from more points, I did not feel any difference in 0-25 nights, 25-50 nights, 50+ nights platinum and 75+ nights platinum experience ... well, just the key sleeve color changed. The reservation system is so outdated; it still 'remembers' status when I booked, not when I checked in. Wonderful, isn't it?!?
October 18, 2013
Rated 3 out of 5 by Ben2012 Good for Milpitas/Fremont
Despite the hotel name, this hotel is actually closer to the Milpitas/Fremont area. There is a big Asian community in the area, with restaurants and shopping.
Hotel is a bit dated, but the staff is nice and friendly.
Right next to the freeway, so the noise level is high if you open the window.
The club lounge is convenient and exactly what you would expect with its services.
March 31, 2013
Rated 5 out of 5 by happygirl Will return
My husband and I have stayed several times at this Sheraton. The rooms are large, clean and the bed is very, very comfortable. The pool, and weight room are great. All the hotel staff we encountered were very helpful. The shuttle to the airport was very convenient and on time. My only disappointment was the bar and restaurant service.
September 20, 2012
Rated 3 out of 5 by zm2012 unreliable internet service stay after stay
i stayed at this hotel in march. i could not use their internet without manual intervention by the "service" provider. Their excuse: I use an Apple laptop!
I came back this week and had the same issue. Shift manager intervened personally and got me internet. their comment " still working on that Apple compatibility!"
June 30, 2012
Rated 5 out of 5 by FloridaGary Very helpful staff
We booked a cabana suite which happened to be on the third floor without elevator access. The night we arrived, the manager helped carry all the luggage (thirteen pieces) up to the third floor room and wouldn't accept any tips from us. The staff was very friendly and provided immediate assistance when requested.
September 21, 2012
Rated 5 out of 5 by Erika503 Very happy with hotel stay
This was the first time I stayed at this hotel and will continue to book when I come to the area. I found the rooms very clean and check-in/check-out process very efficient. The employees with whom I came in contact were nice and professional. One feature I really took to was the "green" program.
September 17, 2012
Rated 5 out of 5 by waylook Had a great stay (with great SPG Recognition)
Check in was great. The staff was professional and very helpful with restaurant suggestions. As a gold member on a personal paid stay, I was upgraded to a very nice suite. Everything about my stay was very good. We did not have breakfast, so I cannot comment on that.
October 23, 2013
Rated 4 out of 5 by DickNH Pleasantly surprised with with the new Fitness Center
I use to travel frequently to the SJ Sheraton Hotel. I was very happy to find the new and improved fitness center. It had good natural light new equipment and a much more enjoyable enviroment. Although, not large it is adequate and a huge improvement over the prior room.
September 24, 2012
Rated 5 out of 5 by MLD31 Loved the club floor!
I was offered automatic upgrade because of gold status. I asked for a club floor upgrade and my request was granted! Thank you so much! I loved the club floor amenities. Breakfast was OK but evening snacks were excellent.
January 12, 2012
Rated 2 out of 5 by brumm Sleep
if you need a bed, that's what you get - if you're in for an experience, tough luck!
May 18, 2014
Rated 5 out of 5 by Way2Fast Wonderful hotel
We were on the SPG floor and the rooms were very nicely decorated and the beds and pillows excellent. In fact the next night I stayed in a hotel in Hollywood that was 4 times more money and these beds were better.
July 15, 2013
Rated 3 out of 5 by BusinessTraveler Unusable Internet
The internet speeds are so slow, made it impossible to work from hotel. Tried both wired and wireless. In addition, the configuration with work space right next to TV is not business traveler friendly
March 22, 2013