Rated 4 out of 5 by Emerald2014 Sheraton July Pittsburgh
Ensured the SPG number was added at front desk but was not given the SPG floor until I went down to change rooms. The first room was RIGHT next to an elevator and the entry of the room was filthy with a large black stain that ran about 8 feet into the room and a rancid odor. Not a great first impression. The next front desk lady moved me to 9th floor with the correct room. Maid was excellent!!
May consider opening up for breakfast at 6am and not 6:30.
July 21, 2014
Rated 2 out of 5 by Momee Waiters
We ate there 1 time , it was terrible , no silver where , we ask the waiters came back 5 minutes later, no kectchup for my fries, my husbad has to ask the people from the next table for they kectchup , the second time I walk away , me and my husband wait for 15 m and no one came to even take our drink order , I live in Vegas and we have great service here in any resturante , you guys really need to work on that
July 21, 2014
Rated 1 out of 5 by CWade32 This room was the worst part of my trip
I'm not sure what I paid for. I guess if you reserve a suite, you receive complementary old food in the fridge. Perhaps the price included the beer caps littered through out the room. It also could have included the bed that was falling apart, or maybe the peeling wall paper. I wont even begin on the teenagers running the halls until after 4am, drunk. I will never stay in this hotel again. I hope people read this and don't make the same mistake I did. Stay away from this overpriced dump. Pittsburgh is a very walkable city, I'm sure there are better options than this.
April 8, 2013
Rated 5 out of 5 by W719 Clean and Quiet
We found this hotel to be very clean and everything very organized. We had a wedding on the clipper and the two places worked hand and hand with reservations and making our wedding extremely easy, Staff was always willing to help and Toni the van driver was more than helpful with picking us up at the salon, thanks Toni!
July 21, 2014
Rated 4 out of 5 by Tracy1of5 Convenience was key
We had a nice evening. Things were conveniently located. Having the shuttle is a definite plus. It is next to the Gateway Clipper and the incline.
July 22, 2014
Rated 4 out of 5 by traveler9999999999 The Bathromm was disguisting
Tub & shower had mildew and Black Mold. Also missing grout in tile which made the mold situation worse. Ceiling above shower/tub had paint pealing off.
The ceiling in the bedroom had several areas where the coating was pealing off.
July 21, 2014
Rated 2 out of 5 by bob2013 Mixed emotions about the Hotel
While the staff and local ammenities were spot on, the location and room was not. Station Square offers great dining experiences and views of the city however that would not be enough to compensate for the paper thin walls of the rooms and the proximity of the Train Tracks outside my window overlooking the river. I could hear every conversation being had in the hallway as well as the rooms adjacent to mine. The biggest deterrent is that the train runs at ALL times of the day which makes it extremely difficult to unwind and rest in the evening.
We were told that the hotel was to undergo renovations, it is too late, this should have been thought of LONG ago.
April 29, 2013
Rated 2 out of 5 by Dld8655 SPG should be ashamed of this property!
This hotel is far below any SPG hotel that I have stayed at. We are in room 1223 - an SPG rewards room. The view is great, however, the room is substandard. The carpets are stained. The walls are marred with 12" long black streaks,. All of the furniture is worn. The bathroom tub tile is moldy and chipped. The white bed duvet/comforter is dirty, stained with ?. There are caked dust balls in the air conditioning vents. The phone handset/cradle is scary with grime. The wallpaper is peeling below the window. Plastic cups- really?? They are charging maximum points for minimal return. Not recommended if you are looking for quality.
September 15, 2012
Rated 4 out of 5 by BusinessTraveler99999 Above average
Everything was fine--clean and fairly quiet. Nothing outstanding, served my purposes.
July 21, 2014
Rated 5 out of 5 by Rockyrr Convention
Breakfast buffet was not good.
Dinners were good
July 21, 2014
Rated 4 out of 5 by SueJay1963 SueJay1963
This hotel was conveniently located to shops and restaurants and the T. Great place to stay.
July 20, 2014
Rated 2 out of 5 by Nothappycamper Lousy Hotel
My husband and I stayed at this location over the past weekend.
We asked upon check-in for a river view room if available. The desk clerk asked if we would like to join the Starwood Rewards program and we said OK. She put us in a so-called river view room that actually was overlooking the construction in the adjoining parking lot. If you stood to the right on one foot you could catch a glimpse of the river.
The first thing we noticed as we walked into the room was the wallpaper peeling off the walls. All of the furniture was really low to the ground. One chair in the entire room. We did not receive the room we had reserved. Instead we were put in a handicapped accessible king room.
The hotel itself is in major need of repair/remodel. The carpet is stained and dirty. I'm surprised that Sheraton lets them keep their name.
To top it off we had requested a quiet room away from noise and discovered we were right above a working railroad station with trains coming through all night long.
Needless to say this was not the trip we had planned. We had no sleep at all.
Good location for shopping/eating but lousy for a nice relaxing room at a Sheraton.
The "free" shuttle was never available and we ended up spending $30 on taxi fare in addition to the parking charge because we were not familiar with the city. The shuttle driver was always running behind.
I would not recommend this hotel to anyone.
October 22, 2012
Rated 2 out of 5 by Janey20 This hotel needs improvement
The only thing this hotel has going for it is the great location. We stayed here a few years ago and it was a disappointment then. The bathroom sink was stopped up and it was difficult to regulate the water temperature in the shower. The breakfast staff hasn't changed; they are slow and disorganized. We had to ask several people /times to get bowls for the buffet, water for tea, and they started to clear the table before we had even finished eating. Paying to park when you depart is a nightmare; you pay a machine and they make it so complicated, you can't figure it out.
July 9, 2014
Rated 4 out of 5 by Hound do not publish
Nice stay. We had prepaid the room but found when I got home that we had been charged twice for the room on checkout. I called the same day and spoke with Amanda (Income Auditor) from the billing Dept who resolved the issue the next day as she promised and also followed up with me via e-mail. Many kudos to her!
July 17, 2014
Rated 1 out of 5 by shade011 Awful!
Do not stay here! Most importantly DO NOT have an event here! I starting working with the Sheraton station Square one year in advance of my Labor Day weekend wedding. Thank God I did not have my wedding here, I only needed their services for my room block for my out of town guests. EVERYTHING was incorrect at check in. All of my over 25 guests rooms had at least one issue. Leading up to the wedding I worked with one woman at the hotel who would send me updated lists of my blocked reservations. She was very nice and always got back to me in a timely manner ( the only good experience that I had). Several mistakes occurred with the reservations throughout the year, but this woman fixed them all and gave me confirmation codes. However, when the guests checked in none of the mistakes were fixed. Some of my guests were even given the same room numbers! My husbands room was given to his brother so they put my husband up in a suite for the night. They never asked him for a cc number so I assumed they charged the room to my cc that I used to reserve the room. Upon check out I had to request to see a copy of my charges only to find out that they charged my father in law for the room instead. They would not switch the charges to my cc. When I called back later to speak with a manager they told me that they had no record of my husband ever staying in that room! Ha! The front desk at this hotel is moronic! I had welcome bags made that that were to e delivered to each guest room except for my husband's and I gave them specific instructions not to give him one. They charge you over $2 a bag to delivery them and they do not allow them to be given out at the front desk upon guest check-in. I understand that this is common at many hotels and I would be fine with this if my guests actually received their bags. Several rooms did not get bags and a bag was given to my husbands room despite me telling them not to. When I, the bride, called the front desk several times telling them what rooms still needed bags ( not my job), they said that they would be delivered. Needless to stay my guests still never got their bags and the hotel said " we delivered them all". So I believe some staff or other hotel guests enjoyed all of my goodie bags and read my personal information contained inside. I did receive refunds on the bag delivery fees and my husbands guest room. The Sheraton lost lot of money that weekend because their staff can not fulfill simple reservations that were made months in advance. The staff at the front desk even refused to look at my guests confirmation codes for their reservations. What is the point of getting a confirmation code if they won't use it?? It's a month later and I am still dealing with them! Do not stay here it will be a huge headache for you!
September 16, 2013
Rated 1 out of 5 by weddingnightmare wedding nightmare
First, I reserved a block of rooms for my son's wedding in February. NONE of the dates were correct when the final count occurred, including mine stating a check in on Thurs and out on Sat. Should have been check in Friday and out Sunday. Second, our dearest friends were told there were NO ROOMS LEFT IN THE BLOCK when they tried to reserve a Sat. night room. How could there be no rooms when only 6 total were used out of the 20 I had reserved? 2 of those rooms were for our friends that were at first informed there were no remaining rooms in our block. The staff taking and making reservations needs to improve their customer satisfaction. Third, I personally called Ashley D numerous times to speak with her about my extreme displeasure and to confirm everything for our Friday check in including the spelling of the last name of one of the persons I had reserved a room for under my name. I was NEVER informed that I needed to be present, showing my photo ID, for that particular guest to check in. I was extremely embarrassed that their check in was delayed due to this. Ashley D should have known this fact and told me such. My husband was actually rudely turned away from the reservation desk because my name was on the list, not his. The last straw was when my husband I and attempted to sleep the first night, the cleaning staff had applied a queen size sheet to our King Size bed. THAT WAS TOTALLY UNACCEPTABLE THAT I LAID ON THE EXPOSED MATTRESS AND I PAID $189.00 PLUS TAX FOR THE NIGHT. How disgusting is that?? Also, for such an expensive hotel rate I would NEVER have expected these problems/issues. Be forewarned that parking is outrageous and you cannot come and go freely.
July 19, 2014
Rated 5 out of 5 by stjwf19 Thank you!!!
We had our wedding reception at the Sheraton Station Square this past month. We had a large number of people in the hotel for about 4 days and everyone enjoyed themselves. Kelly and Amanda and everyone we came in contact with were amazingly helpful and responsive. The reception staff were also great and we keep hearing how great everything was, from the service to the food. Thanks so much for making our day special!!
August 26, 2013
Rated 3 out of 5 by hfadfl service worsening compared to previous visits
Front desk changed room assignment at check-in to accommodate roll-away bed, but never had bed sent to our room the first night, so we had to request it again the second night.
Ran out of the only roll of toilet paper on second day, no extra rolls were in the bathroom, called guest services for more, hours later had to call again to receive toilet paper.
July 14, 2014
Rated 1 out of 5 by TOMandJEN Absolute worst experience EVER!
Our stay was horrible. First room was dirty...second room was a business conference room with a fold up bed (definitely not the romantic room we reserved for our anniversary!) and the third room's bathroom and hall light did not work. Add to it that there was a very loud cargo train that passes within feet of the hotel...EVERY 15 MINUTES. Last insult to injury, the desk told us that the breakfast buffet was available until 12 noon on a Saturday. We arrived at 10:40 and it was already shut down to start setting up for a special event. All in all...the worst stay we have ever experienced.
April 9, 2013
Rated 5 out of 5 by Mogambo This hotel's rate was very good
Since we were attending the 2014 LOTS convention, it was very nice the hotel gave us special rates, otherwise we would not have been able to attend. Thank you so much.
July 16, 2014
Rated 5 out of 5 by Jeri53 Excellent
Everything was perfect. The room was large and spacious. The bed was very comfortable and it had 2 great pillow. The bottle of water was a very nice touch. Thanks for everything.
July 15, 2014
Rated 2 out of 5 by md65 Is this hotel going bankrupt?
This was for a business trip. I really enjoyed the city of Pittsburgh but the last place I wanted to be at the end of the night was my hotel. I "purchased" a club floor room and even with my gold status and purchasing of the club floor I was put on a floor far away from the club. I asked and was told there weren't any available - despite the fact that I purchased one. My room was dirty, the wall paper was coming off and the AC was not on (middle of summer). The clock was not working, nor was the phone by the desk. The refrigerator in the room was very loud and old. The maids the next day (after taking my tip and writing a thank you) left wet towels on my bed and on my desk. Certainly not where I left them. Room service was wrong twice and they were shocked when I wanted it replaced. The gym seemed fine. The area seemed fine but the staff and the cleanliness are not Starwood quality at all. I would have moved hotels if I had the time. I'm just happy I didn't have a trip that required more time "in the hotel"
August 2, 2013
Rated 3 out of 5 by Blackjack23 Great place, but needs better service
Super location with easy walk to shops, restaurants, tour boats, inclines, easy in and out. Service needs help. Rooms for our convention not ready for 1-2 hours after 3 p.m. checking time. Looking for a.m. coffee to go and barmaid said she was out and breakfast area packed. Had to go down the street for it. Two mornings in a row breakfast waiter slow or didn't come around at all, forgot coffee til almost done meal.
Asked maid for 2 extra towels each day and she brought one. Room comfortable and nice but no door hooks in bathroom for robe, clothes and hard to see in closet with no light.
Shuttle service very friendly and timely.
June 23, 2014
Rated 5 out of 5 by Trainman51 Great 8-Day Stay
Excellent Service upon arriving. Very friendly staff at check-in. Nice swimming pool and work-out room. Fast elevators, never had to wait. Close to a lot of attractions. Had a great week.
July 14, 2014
Rated 5 out of 5 by DrSheryl1 This hotel has excellent city view!
Sheraton at Station Square has an excellent view of the the city of Pittsburgh and great for romantic and family celebrations!!
July 15, 2014
Rated 5 out of 5 by p81755 Great Place
Great Place for a convention. AAA+++
July 14, 2014
Rated 5 out of 5 by ctm14 hotel
Good location helpful staff,
July 14, 2014
Rated 2 out of 5 by Jansco25 The hotel needs better housekeeping
For the price you pay for a Jr. Suite the room should be above par. The floors were not swept, When I advised the front desk that there were sunflower seeds on the floor, they sent housekeeping in, but the floors were not touched, sunflower seeds still in same spot all weekend.
The air conditioner was louder than the trains that went by at all hours of the day and night.
And they are pet friendly, but we should not have to listen to barking dogs early in the morning or any time. I did not bring a pet, I should not have to put up with barking dogs.
August 20, 2013
Rated 2 out of 5 by sparky03 This hotel nees some help
First impression of the hotel from the outside was good until I went to go in. The door had finger prints all over it. When we came back down about 2 hours later, they were still dirty. Also, the floor in the room inside the hotel was dirty and didn't look like it was swept. Also, the arms of the chairs were worn to the point you could see the stuffing. We stayed there because of a wedding and the blocks of rooms that were booked six months in advance were not together. We were all on different floors. I must say that the women at the front desk handled our complaints with grace. I do understand they were under construction but, sweeping and cleaning windows is a must!!
June 23, 2014
Rated 5 out of 5 by Marine17 Nice Hotel close to all
We were spending the night at the same hotel my son was as he was leaving for the Marines the next day. Our room looked over the water and some of the City (Pittsburgh/Station square) it was beautiful! The variety of restaurants to choose from was great. The staff was very helpful & friendly and the shuttle service was appreciated. The only down side I had plenty of hotel packages to pick from & I took the cheapest but if I would of known about city parking (at least an extra $20) and the food in the hotel was pricey I would of picked a different package to save more money. Other than that very nice stay!
June 24, 2014