Rated 4 out of 5 by Chiarafe August Visit
It was very convenient for me, I was invited to a family member wedding. The church & the reception were close to the hotel.
All is good, rooms are big, clean, very nice staff.
But no little fridge in the room, The breakfast buffet is on the expensive side (about $ 20)!
August 13, 2014
Rated 4 out of 5 by ptolen05 Overall Above Average Accommodations
My overall experience was an above average experience with little complaints. Facilities were clean, room was spacious, and centrally located.
Only complaints are that the check-in process was sub-par (not enough agents for the demand), weren't prewarned of the noisy events that were occurring at the hotel, and the swing shift doorman was more interested in talking to people vs doing his job and helping people unload or retrieve their vehicles.
August 10, 2014
Rated 5 out of 5 by Django Exceptional Staff
We were at the Sheraton Wall Centre for almost two weeks. There was no concierge but the desk staff was great for suggestions and making dinner reservations etc. Great proximity to restaurants so the noisy hotel restaurant (music) could be avoided.
July 18, 2014
Rated 1 out of 5 by Wewebelong Hotel stay
Was a horrible experience.
August 14, 2014
Rated 5 out of 5 by SIR32826 Definitely recommended
Beautiful hotel, in a great location within Vancouver. Rooms are very nice, well furnished, and comfortable.
I think charging extra for hi-speed WIFI is a bit much in this day and age (it should just be a provided amenity), but everything else about the hotel and the stay is great value for money. I will stay here again next time in Vancouver.
July 14, 2014
Rated 5 out of 5 by AquaDanceMom Perfect for my needs
Our stay was absolutely perfect for our needs. We were able to get to all of our activities easily and quickly. The staff was more than willing to give us assistance whenever we needed it. I would recommend this hotel to anyone. Thank you for a great experience!
August 11, 2014
Rated 5 out of 5 by Daler1 Quality, Service, Value
An oasis centrally located in the middle of downtown. The friendly staff went out of their way to make our first visit to Vancouver Quiet, Clean and Comfortable.
August 12, 2014
Rated 4 out of 5 by mbluecpa A good choice if you get a good rate
This is not my top SPG choice in Vancouver, but it can often be the least expensive by a significant margin and when that is the case, it is a good choice.
The hotel is quite large and divided into two towers; the North Tower is newer but the Club Lounge and all suites are in the South Tower. Several large tour groups were staying at the hotel while we were there, and we did find ourselves sometimes waiting a few minutes for an elevator as the 30+ stories are served by only four elevators.
Our room was a Junior Suite, which had an odd layout with a king bed and living area in one room and a double bed in a separate room, but was plenty large. Furnishings were comfortable but definitely dated (an orange leather club chair, for example). The Club Lounge had the usual offerings with an espresso machine and beer/wine service in the evening. It also has great views and a small terrace.
While checking out, I did have to ask that two charges be removed from our bill: one a twice-posted bar tab and the other for two days of parking charges despite being on a parking-inclusive rate. The front desk agent handled the corrections quickly, but do be advised to review your bill!
June 17, 2013
Rated 5 out of 5 by Tippi22 Conference Facilties
Great layout, ease of access & number of breakout rooms excellent.
July 14, 2014
Rated 5 out of 5 by Brad1000000 Great Location, Great Service
We stayed one night at the Downtown Sheraton after our Alaskan cruise. The hotel is a little older, but has been well maintained. The only remotely negative "issue" I had with the property was the dimly lit corridors. Obviously not really a problem, but it was a little weird. Otherwise, the property is fantastic. Platinum received very early check-in (10:30 AM), an upgrade to a junior suite, which is quite large and offers a separate bedroom, a bar area, and great views, as well as club access. The club is three levels, with a complimentary board room on the third, food service on the first, and eating area and complementary computer/printer on the second. It is one of the nicest Sheraton clubs I've seen, and also has a 25th floor balcony overlooking the city. Food was good and snacks/beverages are served throughout the day. There's even a Nespresso machine (in addition to regular coffee service) with milk frother for lattes/cappuccino--haven't seen that in a Sheraton.
The staff was fantastic. Melissa at check-in was lovely and very accommodating regarding my early check-in. Valet service was great, as was the staff in the club lounge.
Make no mistake, this is an expensive Sheraton. But we certainly received service and quality at this price-point. Here's a tip: to save a little bit/make up for the higher hotel cost, go without a car. It's very easy to get around without one (parking anywhere in Vancouver is expensive and difficult) and the SkyTrain, ferry, and bus service are very nearby. Walking is good for you, too.
We hope to return to Vancouver to stay again...wish we could have stayed longer in such a great city/hotel.
June 9, 2014
Rated 3 out of 5 by CC777 poor house keeping services
terrible house keeping services - broken glasses, dirty coasters, forgot to replace towels even I left all in tub. This happened twice during my stay so it is totally unacceptable at a Sheraton. Delayed follow up after I placed the call, no one action until I called another hour later again
August 7, 2014
Rated 3 out of 5 by WMJ68 Time to Upgrade
I have been staying at this hotel for 10 years and always enjoy the staff and service,.
It is , however, time to reinvest in this iconic hotel. Furniture, the spa, the restaurants, and general decor all need a facelift badly.
The 90"s are over and yet the furniture remains.
Please sublease your restaurants to someone that cares about good food.
One good restaurant, a good pub and a Cafe Artegiano would do wonders for your business.
Thank you- feedback is given because I love staying here and want to continue to do so!
December 16, 2012
Rated 4 out of 5 by mel14 my overnight stay
we were very pleased with our room, we had a patio which overlooked the bay. the next night there was a fireworks display that we could see from our room and patio. the hotel was very comfortable and the staff very friendly.
August 8, 2014
Rated 1 out of 5 by Mark94301 Had to leave because of hotel error
We booked a room for three adults and kindly received a free suite award (over 50 Starwood stays last year).
When we arrived we found out that 1) our room lacked a bed for our daughter (the 3rd adult) and 2) all roll-away beds were already booked.
We spent an hour wrangling with Starwood's call center before getting A) a free room for our daughter and B) transferred to the much nicer Westin Bayshore for the next night. We appreciate this responsiveness.
In summary, it was a pain that our directions had not been followed.
In addition, half of the staff was good, but the other half was unfriendly.
Lastly, the lobby is the ugliest Sheraton lobby that we've ever seen: weird planetary ceiling design, cramped, tacky.
July 27, 2014
Rated 1 out of 5 by Kale89 Room was the most unsatisfactory stay at a Sheraton ever .
So, it's with sad regret that my first ever review of this hotel is going to be a bad one. My husband and myself came down to Vancouver for a quick weekend visit. We love Vancouver and we couldn't wait to come back to the place we called home for many years. Since my husband used to work downtown and has always wanted to stay at the wall centre location and I have always chosen Sheraton as my first choice for hotels , this was a perfect opportunity to experience this hotel.
So, lets start with the arrival, as usual the customer service from the staff at sheratons in my opinion is well above average and this experience was no different. I found the staff very friendly and attentive to our requests. We usually stay on the club floor because for the extra money it includes the club lounge which usually has a fabulous breakfast and evening appies. So anyways, we got up to our room, it was satisfactory. Definitely not the nicest Sheraton but for our needs it was just fine and very clean. We went to the club floor for the appies and I have to say I was beyond disappointed , we are used to the Sheraton in Calgary which has a huge array of hot and cold appies, more than enough for dinner. Sadly this was just not even close to being the same... Bean burritos? Really? For my extra 70-100$ per night I expect to get something a little more special than late night convenience store hang over food. Whatever though we really wanted to have a good weekend so we looked past it. Then in the morning we went for the "breakfast " and same thing I could go get a breakfast sandwich for $3 and be way more satisfied with that then the crap they served. Then on the second day the toilet started to not flush properly, fabulous right? We had to take off the back of the toilet lid and hold the metal cord thing up just to make it flush. It was too late in the evening to get ahold of someone as the concierge desk closes pretty early in the evening, or just no one answered. Then on top of all of this the air conditioner was broken, so at 2:50am I finally went downstairs to the front desk and I explained the situation about the ridiculous heat and they tried to get a fan up in our room, unfortunately this time the desk didn't seem to interested in getting us help however she did call for someone while I was there. About 25 minutes later someone comes up, I told them I would wait outside because my husband had finally fallen asleep and they were really awesome about that, didn't knock on the door or anything. Unfortunate they didn't have any more fans so I had to suck it up, and trust me opening the windows& curtains didn't help much. I again explain this in the morning upon checkout and didn't really get the customer service I was expecting. I'm not saying I wanted my room for free or anything , however, my family has been dedicated patrons to the Sheraton hotel group for over 15 years and is usually our first choice and I did expect a little more sympathy to our situation . He did give me an extra 1000 star points, which was appreciated but didn't really feel like they were going out of their way to make sure we were happy.
All in all I will always be a Sheraton fan , however, I will NEVER stay at the wall centre location ever again. It was so beyond disappointing, and to be a honest a little heartbreaking considering my husband works out of town and we only get to see each other once a month and we were really looking forward to a weekend away together.
May 5, 2013
Rated 1 out of 5 by bigs horrible experience
I booked on the north tower as this is newer. When I arrived I first was told no room was available on the north tower. Then I asked why my reservation was accepted. Then I was told that the room is not yet cleaned even though it was 4:30 pm already. I was offered a room on the south tower which was OK since my choice was to drive back to Seattle, find another hotel or just accept what they give me.
They should not accept reservation if they can't fulfill it. I think their excuses are lame.
August 29, 2012
Rated 5 out of 5 by PEstefania What a delight and amazing property
Wow I do have to say that this has been by far the best Sheraton Hotel stay I have had yet!!
The hotel itself is very well kept. Granted it does show it age with the decorations and technology...it is still good conditions. The entire hotel was clean at all times and so were the rooms. The location is second to none...it is really easy to walk around for restaurants, entertainment and bars.
The staff is friendly and attentive. Specially Ms. Mandy was extremely helpful and superb with her attention to detail and care towards her Platinum SPG Members.
The food at from Room Service was good and delicious, along with the service. The lounge was ok...granted the view from it is amazing, I wish they had alcoholic beverages selections like other Sheratons.
Another feature that I was really impressed by was the gym. I do have to say that this is one of the best gym I have been to a Sheraton property yet! They have more than just the basics for your work out. From machines to free weights and so on.
I couldn't be more satisfied with my stay!! The view from the room was just beautiful, the staff and the service were more than expected. I will definitely return to this property and would recommend it to anyone.
Thank you again for your services.
August 8, 2014
Rated 5 out of 5 by Laurie74 Awesome view
The staff was excellent, I reserved the room and had requested top floor with a view of the city....that is exactly what we got. When we checked in I confirmed that we were up high and the front desk lady moved us even higher, awesome! The room was perfect, the beds amazing. My daughter had just gotten back from 3 months in Europe and ended up sleeping till noon....she said the bed was so wonderful she could of slept all day!!
I would recommend this hotel to anyone looking for closeness to downtown, walking distance to everything!! Shopping to sight seeing and the transit and water transit to North Vancouver is all just a short walk, not to mention restaurants as well....everything you can think of close by....and the price was right tooo! We will be staying here from now on when we visit Vancouver!
August 13, 2012
Rated 3 out of 5 by xghtq12 Disappointing
Have stayed at several Sheraton's found this time to be somewhat lacking for the following reasons: cost significantly higher than nearby Guildford Sheraton, rooms much smaller than Guildford, no in room coffee, parking rates ridiculous (Guildford, is free for government rates). Although I will likely stay at the Sheraton in the future, I doubt it will be this one.
August 3, 2014
Rated 4 out of 5 by shirokuma Great Check-in Experience
The check-in was especially smooth and professional, the room airy and spacious and bed comfortable, During my stay, the Club Lounge food very nice (chow mein, smoked salmon, etc.) although I was told by the attendant that that day's offering was special and that he had never seen such food ("it's usually pasta, pasta, pasta"). Nevertheless I was VERY satisfied! I liked that both Nespresso and regular coffee was available in the Club lounge.
September 2, 2013
Rated 3 out of 5 by LeahW Good Stay
We drove in and felt confused as where to pull in. Wish it was clearly marked. Stood in the wrong line waiting to check in. Felt silly. Bell Man and Valet was great. Front desk gave us wrong directions to the pool. Took us ver 45 minutes to find. Need better hallway signs. The rooms do get lot of street noise and I found it difficult to sleep. I can hear neighbors really well. After check out a day later we forgot a most important blanket of my son when we called back to find it they seem NOT very interested in finding it. Could careless. I really wished your hotel cared about clients person articals if left behind. Also Parkin g fees are way too expensive.
July 27, 2012
Rated 5 out of 5 by Scubasteve This was a superb Sheraton property
I used points to book a stay for myself and family members for a quick visit to Vancouver. I was pleasantly surprised by the friendliness and helpfulness of the staff and the quality of this property. We were upgraded to a two bedroom suite on the 31st floor and had amazing views of the surrounding ocean, mountians and city scape of Vancouver. The lounge was excellent and the facilities were very nice. I recommend Sheraton Wall Centre!
November 11, 2013
Rated 3 out of 5 by Jess1009 Saggy bed
The bed was saggy and uncomfortable. When we went to the pool, there were no towels and no attendant. We had to wait over a 1/2 hour to get towels.n Otherwise the room was nice and up to Sheraton standards.
August 5, 2014
Rated 3 out of 5 by Hello12 Some ways to go
Hotel was in great location and bed was excellent. That*s the good news. Check in was nothing special no mention of my status nor was the Starwood Preferred area prominent. I was in line and had to let the reception area know I was next. There was no mentioned about needing help with bag. Later in the evening I was at the other location since there are two locations to check in (was not noted in hotel info). The second encounter not very good either, we were virtually ignored for 5 minutes while she talked on the phone. its nice to say I will be with you in a moment. My whole point is I stay with many Starwood properties (worldwide) this one needs improvement.
September 27, 2012
Rated 4 out of 5 by Iainagain Parking too expensive but excellent hotel
Excellent facility and great location, close to downtown and BC Place, Yaletown & Rogers Arena. Parking at $38+ /night for a guest seems a bit excessive. We noticed much less expensive parking nearby but had already parked at the hotel.
August 4, 2014
Rated 4 out of 5 by cnwo4life Great choice when visiting Vancouver
This property is centrally located for your visit to Vancouver. The rooms are spacious, the gym is superior than most other gyms and the staff are some of the best around.
Shelly from reservations helped me tremendously as did Gary from the Club lounge. Both always had the answers for all my questions.
If I had any critique it would be over the expensive parking rate. I think it should be a little lower.
June 24, 2012
Rated 4 out of 5 by TLace Great location
Central to shops, restaurants and not too far of a walk to convention center. Stayed in south tower...noisy at times since across the street from a hospital and occasional sirens.
August 4, 2014
Rated 5 out of 5 by SGW64 great location
Beautiful hotel, great location.
August 5, 2014
Rated 3 out of 5 by Lifetimer Life Time Platinum guest rating
I have been staying at this hotel since it was built. Over the years, it has been consistently very good until the last 3 stays.
The front desk staff seems tired, sometimes irritable. The housekeeping staff shows lack of attention. Lounge appetizers lack imagination and taste.
August 2, 2012
Rated 1 out of 5 by Vantoronto This hotel has horrible customer service
I have stayed with this hotel twice in the past month for a total of 11 nights. The room was satisfactory but not great. The room was only cleaned 4 nights out of the total 11, and the concierge staff was not helfpul and rude. Not what I expect being a SPG platinum member or of an SPG resort.
August 8, 2013