Rated 5 out of 5 by VictoriaF Two nights great overall
Dispite many tiny needs (forgot razor, TV accidentally unplugged, arriving very late) the staff was endlessly patient and fast with fixes. Young front desk folks, very busy at times, always helpful with speed. Lots of well-behaved quiet dogs! I don't anticipate need to return but if I do, wouldn't hesitate for a second to stay here with my dog. Thanks!
February 24, 2013
Rated 5 out of 5 by Boots49 Loved the place
Wonderful hotel. Staff helpful and room was perfect.
It was nice to have a Starbuck in the hotel too.
September 29, 2013
Rated 1 out of 5 by alkj The staff essentially forgot we were there
Prior to check in called prior to check in and requested extra pillows. on check in we were told they were in the room. They were not. Had a major plumbing issue when the toilet and and tub backed up into and overflowed through the sink contaminating our toiletries as it flowed over onto the floor. Maintenance was great, showing concern that the part was going to have to be ordered. I had to request another room then was asked for out original room key before we even got the new room key. No one from Sheraton ever got back with us that day or the next. We did not even get the wake up call we asked for. We felt as though they wanted us to disappear. .Poor service at the grill for breakfast. Had to go back to the kitchen both mornings to get someone to seat us. when we finally went to the front desk on Sunday morning the response was "not again". We were not alone in that problem. It was a theme with all the diners in the grill. Food was great once we got it.
May 6, 2013
Rated 5 out of 5 by JAM78 IR-4 Meeting
Stayed here during the IR-4 conference. The service, food, people were great and the stay was excellent. Well managed hotel.
September 20, 2013
Rated 2 out of 5 by BoilerSal Restaurant Issues
Understaffed and the quality was horrible. We finally decided to go to the buffet since no server acknowledged us for 15 minutes. The pancakes were rubbery and one couldn't even cut them with a knife. It took over 30 minutes to get a glass of water after repeatedly asking for a glass. Glass was brought and it was dirty!
May 13, 2013
Rated 2 out of 5 by Margie22 Airconditioning isn't working
We have always stay at the Sheraton Uptown and have never had a bad experience but this last trip our airconditioner wasn't working properly, and we asked to change rooms and they didn't they just kept saying they sent someone in to fix it. Not! They didn't even comp us for anything to help with our stay..
June 12, 2013
Rated 2 out of 5 by TNCInd regret staying here
We booked a "King Size room with a view of the city" and got two double beds and no view. When we inquired about the error we were told they were booked and could not change our room. No refridgerator. The bathroom door did not close without jamming. There was a horrible smell in the room out entire stay.
October 17, 2012
Rated 5 out of 5 by Chuck Albuquerque Uptown
The hotel was nice and clean. the location is great also. Located next to a mall and a very large shopping center with many restaurants and specialty shops. Located next to a Trader Joe's (wine), Wine shop with cigars, and a very nice Target. Restaurant choices were great, at all price levels.
May 6, 2013
Rated 3 out of 5 by Boo189 Smoke and Mirrors
Choose this hotel after searching the internet and looking at photos and reading reviews, and it was a great location. I was so dissappointed. We had booked a king room on the concierge level and the only one they had left was a handicapped room. They didn't offer a king room on another level with concierge axcess - that would have solved the problem in the beginning. The next afternoon we moved into another king on a lower level with axcess. This was a hassle for everyone involved and we spent an uncomfortable night in a handicapped room. There were no bathrobes available as advertised. Also disliked the bedcover. They use a sheet over a decke and in the course of sleep, that top sheet falls away and you are touching bedding that countless others have touched. YUCK! They need to put a cover on that decke. I don't recommend this hotel and will look to another chain for future travel. If you do choose this hotel, pay the extra $ for the concierge level. The breakfast was wonderful both days.
April 4, 2013
Rated 2 out of 5 by Coke7193 Junior suite
Right away we were disappointed. We were supposed to get a room with a view of the city. Instead the view was a roof of a/c units. Then housekeeping didn't want to empty the trash. Then checkout is at noon and housekeeping came in at 9:00 am and said they needed to clean. Was not happy.
April 17, 2013
Rated 5 out of 5 by TLC2013 This hotel was very comfortable.
After driving for 20 hours my husband and I decided to stop and find a hotel room. This hotel offered a great government rate and the staff were very friendly and helpful. Our room was comfortable, quiet, and very clean. I would definitely stay here again.
July 1, 2013
Rated 5 out of 5 by Stlfaninca Always meets our expectations
We are originally from the Midwest and travel back there often and Albuquerque is exactly halfway between the Midwet and our home in California. This is always where we stop. It doesn't get any better.
August 9, 2013
Rated 3 out of 5 by cb88888 Just OK
I have stayed here once before a month ago, and when I did, I had a wonderful time. I plan on staying here every month but I wish the gentleman at the front desk knew more about anticipating my needs as well as more about SPG rewards. When I checked in, I mentioned to him that I had requested over the phone with the reservationist that I get the same room as last time and if they had a fridge available as well. He gave me no response and a look like "ok, what do you want me to do about it". Then he finally responded saying getting a fridge was like the lotto. When I checked out, I had opted for no room service which is an additional 500 points, he went on to tell me how many points I had (2,800) and that it includes my stay points of 500 (completely wrong, and I actually get more points from the money I spent on the room that weekend). Moreover just a waste of time from someone who didn't know the correct information of the program. Also, unfortunately I had gone to the jacuzzi and there was a woman in there who was picking her FEET so I immediately got out and took a shower. Gross.
Honestly, besides that, everyone was very nice, the breakfast offerings at the Club level were great.
August 26, 2013
Rated 1 out of 5 by goldengrammy Not this one
dried blood on pillow, broken metal doorstop on floor that I stepped on, called before booking room about ballon festival and was told to go to site and book and information, cost much more that if I had booked thru you.
October 16, 2012
Rated 5 out of 5 by MiMiAR The hotel staff were great.
The hotel staff went out of their way to be very accommodating to all of our needs. From special requests to extra items. The shuttle service was great.
July 15, 2013
Rated 5 out of 5 by Bunny Great nights sleep!
The beds at the Sheraton Albuquerque Uptown are extremely comfortable. It is a great place to stay! The rooms are large and the staff is friendly and very helpful.
We highly recommend this hotel!
January 24, 2013
Rated 5 out of 5 by 10sjnke Great place to stay
Beds were comfy, lots of pillows, good clean room.
August 12, 2013
Rated 5 out of 5 by dfjtaos Beauiful and modern!
We stayed at this hotel years ago...love the upgrades! Rooms are beautiful and comfy, staff is very nice and attentive. Very accomodating for our requests. Food is fabulous!
January 29, 2013
Rated 5 out of 5 by Ingrid43 Great location
Walking distance to local malls and food. Will transport you within 2 miles-free. That does not get you to old town, glad I had my car!
Great beds-well rested. Came for conference-comfortable accommodations. Brought family and dog (pet friendly);pool too small for daughter to enjoy-never used her swimsuit.
As an SPG member had a good floor with good views. Otherwise no special treatment noted; couldn't even get a late checkout. Conference ended at 12 (checkout time) staff seemed bothered to give me til 1230 and was told I'd be charged if late. Other Sheraton's have given SPG members a "happy hour" or free coffee. Had more love from reservations.
August 5, 2013
Rated 5 out of 5 by CJ64 MORE THAN EXPECTED
HADN'T STAYED SINCE RENOVATIONS. WHAT A GREAT SURPRISE. ROOM WAS LARGE, CLEAN, AND COMFORTABLE. 14 YR OLD GRANDDAUGHTER WAS WITH ME AND SHE LOVED IT.
January 27, 2013
Rated 5 out of 5 by Campos64 Excellent Service
We enjoyed our stay and the facility is excellent. Especially appreciated the service of the Assistant Director of Guest Services.
March 31, 2012
Rated 5 out of 5 by TomfromGuam We are repeat customers!
Kudos to Mandy's skills in customer service and can-do attitude.
The pool was great this time around. Jacuzzi too.
February 19, 2013
Rated 1 out of 5 by skcbc54 Expectations not met.
I was not pleased. Carpet was filthy and my bathtub and sink was not cleaned.
June 14, 2013
Rated 4 out of 5 by JCASE Great Location
Great location to uptown shopping. LObby bar is friendly and lobby relaxing. Front desk staff very professional.
January 22, 2012
Rated 5 out of 5 by suejay The staff at this hotel was very helpful and responsive to requests.
I used the hotel for participants in a large event. Everything went better than I could have anticipated.
November 21, 2011
Rated 5 out of 5 by co123 Great Hotel
Nice hotel, emploeyee and location. Enjoyed the club level, great food and service.
September 24, 2012
Rated 5 out of 5 by alexa3101 Perfect stay
the hotel was efficient and attentive; everything was lovely; wonderful room.
October 30, 2012
Rated 5 out of 5 by Karin84 Great stay;great staff!
This hotel exceeded my expectations. The staff was so friendly and helpful.
February 2, 2013
Rated 5 out of 5 by LJx52 Always a great stay with a lot of personal service.
Staying at the Sheraton Uptown is the highlight of my NM sales week.
January 6, 2012
Rated 5 out of 5 by Stump So tired
It was fine, Very clean and quite. Just needed some sleep.
September 20, 2012