Rated 2 out of 5 by QualityConscious Hotel has opportunities for improvement.
Looks like this property manages by the "Lean Management" principle, but taken to the extreme. On both days of our stay, it was obvious. At the Club Lounge, there was enough food, but few, at times none, plates, spoons, forks and knives. The employee working there was either overwhelmed or deliberate in managing it that way (most probably). If this style of offerings will continue, customers will likely choose other hotels in Albuquerque. Please work towards improving your services. Kind regards.
July 4, 2014
Rated 4 out of 5 by macie This hotel is convenient to Albuquerque sites
We found it very easy to get to everything that Albuquerque has to offer. The front desk associates were very helpful.
July 11, 2014
Rated 1 out of 5 by Shawn34 Business Travel and Film Crew Disruptions
I am normally pleased with the services provided at Starwood affiliates but this time the stay did not meet my expectations. While the location was nice and the service was adequate, the use of the hotel as a movie set limited use of public areas at times. The lobby and meeting areas were being used for filming a movie and as a result, the filming crew was allowed to restrict hotel guests access of certain areas and direct us to use the service elevators and nontraditional exits. At times the bar and coffee shop were not able to service patrons with no advanced notice. I believe that the hotel staff should have informed guests of potential restrictions and made accomodations versus the filming crew acting as the authority figure. I was not pleased with this level of service and I am not recommending this hotel because of their failure to communicate conditions that they were clearly aware of to guests.
October 21, 2013
Rated 4 out of 5 by JPM2152 My hotel of choice in ABQ
Nice hotel, great location, and friendly staff. Club lounge food is probably some of the best in the Sheraton system.
That said, use caution as an SPG guest and drinking the "free" bottles of water. There was a bottle of Smart Water with the same free tag as the other bottles. I figured it was a brand promotion so I drank it. The day after checkout I received an updated bill with $3 added on. Big deal? Not really, but something to watch for.
July 4, 2014
Rated 3 out of 5 by Annie25000 A helpful staff
Would have liked my email receipt not to just show the $0 balance but to show all charges. The staff was very responsive to all needs. Quick check-in and check-out.
July 9, 2014
Rated 1 out of 5 by Angry2013 I was very dissappointed
Our room had used towels hanging on the shower head. We were awaken 2 o'clock in the morning when the security guard tried to enter into our room. The safety latch prevented this. There was really no explanantion for this except it was the night auditors fault. In the morning we found a cock roach when we lifted the bed covers.
September 17, 2013
Rated 4 out of 5 by Cfinley Great Location
The is a great location in the middle of Albuquerque next to a large shopping mall and other dining options. This can be romantic with the jacuzzi suites or family friendly with the indoor heated pool. Parking is free and convenient. the club level lounge is very accomodating and offers a great variety.
December 5, 2011
Rated 4 out of 5 by CVCamp Very friendly!
Staff very friendly and responsive!
July 7, 2014
Rated 1 out of 5 by pk12 bedspread
The bedspread had red stains on it which was pretty disgusting. I would up sleeping in my sweats on top of the sheet. I have pictures.
August 16, 2013
Rated 5 out of 5 by njtour1 Great rooms!
The rooms were clean and comfortable. Staff very helpful. Enjoyed our stay
November 14, 2012
Rated 4 out of 5 by Charlie99999 Best Suite
The upgraded Jacuzzi Suite is 100% fit our needs after 9 hours driving. All rooms provide fridge for travelers who love their own foods.
July 5, 2014
Rated 1 out of 5 by Vivian13 Director of Guest Services saved our stay
For a Starwood property the housekeeping standards were terrible which is sad since Guest Service team were wonderful.
Pool area was disgusting…. used band-aid by the hot tub, crumbs of food around both tables. Room also had crumbs and someone left old food in fridge.
Guest Services intervention is ONLY reason I would try Sheraton again.
July 2, 2014
Rated 3 out of 5 by JJJJJJJJJJJJJJ Just can't get their act together
I called the front desk to ask that someone check the leak in the toilet and that the air conditioner was not cooling the room. No one ever answered the phone. I ordered a sandwich at the lobby bar to take up to my room. When I did get to my room, I discovered the order was all wrong. It probably serves me right for not checking when they handed it to me but I didn't think you could mess up a sandwich.
June 30, 2014
Rated 4 out of 5 by CorgiMom Pet Friendly
I appreciate this hotel allowing pets to stay for free. It's rare to find a nice hotel that will allow this so this is a treat. They also provide a very nice grassy spot for walks and waste bags too, which is very convenient. The staff all stop you to pet the dogs, which make you feel very welcome. We have stayed at this properly multiple times and will stay there again while in Albuquerque.
June 30, 2014
Rated 5 out of 5 by Doctornet Awesome stay!
Your staff was very friendly and attentive to our needs. The room was very comfortable and the food was great. This was our second stay at your hotel and we would definitely come back again.
July 3, 2014
Rated 1 out of 5 by Videoguy33 Bad Experience
Room had slight smoke smell. Sheets had a strong odor of bleach. The."View of the Downtowm" did not exist. No coffee in the check out area. Finally $9.95 per night per device for wifi in today's environment is over the top.
July 2, 2014
Rated 2 out of 5 by DougMcKown Staff really needs additional training!
First and foremost, we were new to Albuquerque and did not know much about the area. The website claims to have a complimentary shuttle. However, upon arrival, Kevin at the front desk informed us that Anthony was the driver for the day and it depended on "whether he felt like going" as to whether or not we could utilize the free shuttle service. We were told the shuttle went within a two mile radius, but it depended on Anthony and if he felt like it or not. That alone was unprofessional. Then, the next day, Bobby told us that Chris was the driver and if we wanted to go to old town then he would probably take us. With the lack of consistency in what we were being told, we finally decided to rent a car. Later that same night, Erin was the shuttle driver. I must give her kudos because she was very nice, we enjoyed her conversation, and she recommended a good local bar for us and took us there and picked us up. We were never quite clear on what the shuttle would/could do the entire time we stayed there. As far as the room, I had to ask for a hairdryer which was supposed to already be in the room. When housekeeping brought it, the lady stood at my door as if she were expecting a tip. Considering this was something that should have already been in the room, I did not tip her and it made the situation very uncomfortable. The shower in the room is nothing more than a trickle of water and the pressure and temperature changes constantly. The one thing that I really was infuriated about is that when I questioned Bobby at the front desk about getting a Starwood preferred guest card, he did not know where the forms were. He did ask someone, who also did not know. They made no attempt to offer any real help in this area. They honestly seemed to not care. I asked if I could apply on line and he said that I probably could and left it at that. I also asked about a credit of some sort I read about if I did not want my linens changed. He told me to hang the sign on the door if I did not want housekeeping in my room. I explained that I did want them to come in and straighten up, but that I did not need my linens changed every day. His suggestion was that I talk to housekeeping about that.
My over all experience was far, far less than I expected or received at other Sheraton or Starwood brands (and there have been quite a few!)
I would not stay at this hotel again. The front desk is minimally trained and have the attitude of only getting by with the minimal necessary. I was very disappointed in the level of service from the front desk,
December 10, 2013
Rated 3 out of 5 by Melon90 Staff is wonderful, hotel a bit run down
Every staff member I met at this hotel was exceptional - friendly, helpful, responsive to questions and concerns. The hotel itself is looking a bit run-down. The carpets are stained, the paint is chipped, and the tile in the bathroom is a little worn.
June 30, 2014
Rated 5 out of 5 by 1Giver June 28 Stay
the only issue is the air conditioning in the room needs to get the room colder for better sleeping comfort ---- other than that another excellent experience at the Sheraton uptown :-)
June 30, 2014
Rated 4 out of 5 by LRNM1978 Wonderful location!
Very professional and friendlystaff. They were promptly responsive to a problem in one of the elevators
June 30, 2014
Rated 1 out of 5 by LADoc Don't count on Platinum Benefits
We stayed at the Albuquerque Sheraton in June 2010. When we checked in around 9:00PM the manager refused to give us a Platinum suite upgrade claiming there were no suites left. Checking the PG website on my iPhone I showed two suites. I called SPG reservations to discover there were two suites available. After 45 minutes of back-and-forth with SPG and the front desk, we finally we upgraded. The manager made me feel like a freeloader for asking for a benefit I had earned. It was the night I decided that SPG Platinum wasn't worth it.
October 27, 2011
Rated 5 out of 5 by Dew22 Clean and roomy
I arrived in town with no reservation, after calling other hotels in area I chose Sheraton based on price. I knew nothing about hotel or surrounding area. The staff was VERY helpful in giving restaurant and local hot spots advice. My room was spacious, clean, and smelled great!! Comfortable bed and even had good water pressure in shower (very hard to find good shower at hotels)! They also had a much later check out time than other places Ive stayed. Great hotel, great price, will stay with Sheraton in future for sure! Thank you
September 10, 2013
Rated 5 out of 5 by Forbusinessandpleasure Great leisure hotel
We stayed here for the Balloon Fiesta, and many other times. This hotel has a very happening environment, the bar and restaurant had enough people to make new friends, but not so crowded you cant get in. The hotel is in the heart of ABQ and there are many eating establishments, shopping venues and activities close to this hotel.
The pool is a bit dated but is still nice.
They recognized my platinum status and upgraded me to suite on the Club Floor.
Their Club Floor is one of the best out of any Sheraton I have stayed at.
August 20, 2012
Rated 5 out of 5 by SurpriseWedding2014 "NO" is not in their vocabulary!
We had a group of rooms reserved and the staff did everything they could (and beyond) to ensure our guests were comfortable and happy.
We would highly recommend this to anyone visiting the ABQ area or just needed a get-away!
June 24, 2014
Rated 5 out of 5 by SVO5Plus Consistently welcoming
Each return is consistently satisfying. The Front Desk staff is efficient and knowledgeable
and remembers one upon return visits. The staff in the Club Lounge (Adele, Judy, Diane)
are each outgoing and eager for one to enjoy the ambiance of the Lounge as well as ABQ and its diverse offerings. They are assets to this site. Rooms are well maintained and comfortable. Entire staff and the manager Damon continue to provide an excellent hotel for one to enjoy casually, but tastefully. I'll always return!
November 24, 2013
Rated 4 out of 5 by Flicka Albuquerque Sheraton
Overall the stay was good. Some areas better than others. The staff was very attentive to our needs and the club floor was good. The woman who staffed the club lounge was exceptional. For our six night stay the only thing that was a big disappointment was that the sheets on our bed were not changed even once.
April 10, 2014
Rated 5 out of 5 by Delp Great Location
First stay at this Sheraton property. The staff was very responsive and helpful. Would recommend to friends.
June 25, 2014
Rated 5 out of 5 by KImberz Nice hotel
Thie only thing we did not enjoy was every time the air conditioner came on it would blow on the bed making it. Wry uncomfortable. You either had to haveallthe covers pulled over you when it was blowing or completely off when there was no air. Otherwise it was excellent.
April 11, 2014
Rated 4 out of 5 by Turk Great Staff
Staff was excellent and very responsive to our changing needs.
June 25, 2014
Rated 5 out of 5 by LTMarie Comfortable
We stayed at the hotel due to issues we had before. This night was free of charge and it definitely met our expectations with one exception...when we went in to reserve the room, it would have been nice to be informed of the events that were going to take place. There was the "Pow Wow" going on and going down stairs to the bar was a no go. Due to the pounding of the drums and the chaos of the visitors and kids running around like it was a playground, we couldn't enjoy the bar. It would have been nice to be informed of the events and from there we could have made the decision to stay that weekend or come another time. We would have chosen to go another time, because parking that night was a massive nightmare. I saw other customers frustrated because they paid to stay there and those that weren't staying, took all of the parking space. Other than that, we enjoyed our room, the jacuzzi and the comfort of the bed. I would definitely recommend and stay there...only if no huge events are going on.
April 2, 2014