Sheraton DFW Airport Hotel

  • 4440 West John Carpenter Freeway
  • Irving,
  • Texas
  • 75063
  • Estados Unidos
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Age Requiremnt Policy

Guests must be 21 years or older to reserve a room.

Rated 3.7 out of 5 by 264 reviewers.
Rated 5 out of 5 by Excellent Customer Service Front Desk is very friendly, always willing to help. Not sure why I never got my room cleaned the 1st night but I called the front desk and they send someone up quickly! Overall I had a great stay! April 16, 2014
Rated 2 out of 5 by Front Desk Manager needs lessons in Hospitality I was extremely dissatisfied with the fact that the tub did not drain. Unable to shower and the engineer never showed up to take care of it. The front desk manager started off on the defensive and I would not consider him to have Good Customer Service nor Good Hospitality Skills! I showed him a picture of the tub and can only hope they fixed the problem before allowing another guest in room 928. The worst thing to say to a guest is to acknowledge that the hotel you work for and service is simply OLD! He should have simply apologized for the inconvenience and offered to make amends, which he did not do to my satisfaction. I truly hope this message gets to your corporate office and not just into the hands of the same person that was uncaring, un-hospitable, and that obviously thinks poorly of the same Hotel he works for! August 1, 2013
Rated 5 out of 5 by Lovely hotel for a group function My husband & I stayed in a Parlor room on Club Level in order to have a wine tasting gathering with 7 couples who were all coming in from out of town. The room was perfect for entertaining 14 people. Complete with comfortable lliving room style seating (sofa bed included), a dining table, wet bar and connecting king room -- we had everything we needed to make this party wonderful. The desk staff, housekeeping staff, happy hour amenities and staff, breakfast amenities and staff, restaurant, pool, bar, and airport shuttle/parking all combined to make our group stay here wonderful. I did have to communicate regularly with the desk all the way up to check-in to correct a few errors with my group's various reservations; but they were helpful and solved all problems to my high expectations. Upgrade to Club Level is well worth it. August 15, 2012
Rated 2 out of 5 by not good the person that signed us up didn't bother to explain about the key had to be inserted in order to get to the 12 th floor, actually other customers showed u how. and when we got there with our luggage the maid was just starting to clean the room, no one told us it wasn't ready ?, really, waited 15 min and got tired and went downstairs asked for the mgr. but all he said oh sorry for the error, thats it? didnt bother to offer anything for us for 2 errors...... September 30, 2013
Rated 1 out of 5 by Poor Staff Performance I have been staying at this hotel consistently for the past 10 weeks. There was a change of staff/management 2 weeks ago and the stays have been quite poor. The staff has been quite uncooperative and unresponsive and standard practices are not followed. Make a green choice requests were routinely forgotten. Staff at the front desk was not very accommodating during check-in. I will give them one more chance before moving to another chain within SPG. November 8, 2013
Rated 5 out of 5 by Convenient location The fan in the bathroom was very noisy and has to be on when the bathroom light is on. It would be nice if either a quieter fan could be installed or if the switches could be separate so that if you don't need the fan you could just use the light. (e.g.. for putting makeup on.) Everything else was wonderful though--the food was great, business area and computers were nice and room was good. The pool and fitness center were excellent also. June 30, 2013
Rated 1 out of 5 by This hotel needs improvement all around Shuttle service was late every. single. time. it was used. The shuttle was scheduled to be at our office at 4:00 everyday for a week and I wasted four hours of my week waiting for the driver to arrive. Wifi was an absolute joke. Food was terrible!!!!! Incredibly subpar My room was cleaned ONCE while I stayed. I am likely to avoid the Sheraton for QUITE some time. February 17, 2014
Rated 5 out of 5 by In room amenities I have worked and stayed in hotels in almost 30 countries. I must say, that my room and the little details, like complimentary water, lighting, workspace, and all the amenities in the bathroom as well as the caliber of the bedding put this hotel in at least my top five nicest stays ever. I never turned on the huge flat panel TV though it was inviting. The parking lot was full to overflowing. June 10, 2013
Rated 2 out of 5 by What a disappoinment Have stayed here before and always forget that it's not my SPG hotel of choice at DFW. The service here is really lacking with one notable exception--the lady who works the Club Lounge for breakfast who goes above and beyond the call. Front Desk couldn't care less and on a Monday Night--no ESPN working in the room--they told me to come down to the bar to watch football--what a bummer. September 11, 2013
Rated 1 out of 5 by Misleading information - bad customer service Do not assume that "sweet-sleeper bed" means a larger room with a sleeper sofa! I paid more to get that and it only means a special bed! I stayed at this hotel 1 year ago and the experience this time has gone down hill! Starting with the lack of help and then rude bell hop. The room did not have enough towels and I could never reach the front desk on the phone - I finally just went down to order some. Only one of the 2 phones even worked - if it was working and the front desk just never answered (who knows). Then breakfast (i went down about 8 AM)which was only for the 2 adults in room (not the children) - I was told there were no clean tables so just sit at this large table for 20 at one end. Unfortunately that was for a group that was already there, luckily an a friend had gotten there earlier and had a table so I could join them. I was later told the bus person didn't come in due to personal emergency. March 4, 2013
Rated 1 out of 5 by Very Disappointing. It took 45 minutes to pick us up from the airport. The one gentleman at the desk gave us breakfast vouchers for the next day for our Platinum status. The restaurant was CLOSED the next morning. No staff or food in the Club Room... Complete waste of space and offering. So bad that I canceled my reservation on our return on 1/6. Never will stay there again. December 25, 2013
Rated 4 out of 5 by Friendly staff Room was clean, but couldn't get a/c to cool room as cool as we wanted. Had to keep curtains closed to help keep heat out. Restaurant food was good, but pricey for family. Would have liked someplace to get simple burger & fries. Our concert ended late & we didn't get back to hotel until after 1am. We couldn't find anyplace near hotel to eat that was open. Nearby Denny's was overrun with concert goers & didn't have staff to cover everyone-ran out of food. Otherwise, room was quiet even being so close to airport. June 9, 2014
Rated 5 out of 5 by Great experience The hotel was clean. Friendly staff that tried to accommodate all your needs. Food portions in the dinning facilities were plentiful. Great hotel would highly recommend if you are in Dallas for business or pleasure. They have shuttle that will pick you up and take you to the airport. There are also local shuttle services the hotel provide. April 22, 2013
Rated 5 out of 5 by Great Staff & Service Everyone at the Sheraton DFW made me feel like I was the most important guest in the hotel. Their courtesy, professionalism and true hospitality are a shining example of "this is how real customer service works." My requests were met happily by every staffer I encountered. Particular thanks to Aneela (sp?) and Gabriel at the front desk. April 29, 2013
Rated 1 out of 5 by Could not accomadate large dance conventions The hotel was not ready for the dance convention that attended this past weekend. Parking was very limited when we arrived. The rooms were some of the smallest I have stayed in. There was barely enough room to move between the bed and the dresser. The restaurant almost not in existence. They served only a buffet brisket on Saturday. Saturday evening the only thing you could order from was the kid's menu. The public bathrooms were the worst I have seen. The trash was overflowing all over the floor. I told the front desk and the reply was "I know about it!" They ran out of toilet paper on Sunday and tissues were placed in some of the stalls. They have 3 main elevators that are supposed to accommodate all dancers and families. No stairs were even available. The stairs only went to the second floor and you have to go outside to get back in. There is an alarm on them telling you not to exit. Sheraton needs to ask more about the type of conventions that are booking before they say they can accommodate a dance convention. January 27, 2014
Rated 1 out of 5 by Poor experience I have stayed at this hotel for years and this visit was horrible. Room was dirty, had a murphy bed and tub had backed up and was 1/4 full of water and dirt. Room amenities like hair dryer were missing and iron was broken. While this is the first time I had these issues at this hotel, having stayed there over 50 times I would have thought a normal room would have be secured for my reservation; one with all the required amenities. Interesting I was traveling on business with my CEO, General manager and Commercial Director, all who are Marriott frequent users and were not thrilled with my SPG selection. Good thing their experience was not as bad as mine April 5, 2014
Rated 1 out of 5 by This hotel has a staffing issue This hotel should be better than it is. There is clearly a staffing issue and the morale of the associates is overflowing to the customers. My experience with SPG properties has typically been good, but unless this hotel gets a fix in place, it will likely receive these types of reviews in the future. December 12, 2013
Rated 1 out of 5 by Bad Bed Making Makes for a Bad Night's Sleep Anytime by bed sheets become untucked while I'm trying to sleep, my ability to rest soundly is disturbed. The was the case with my last visit. The absolute very least that I expect is that my sheets will stay on the bed while I sleep and I don't have to get up in the middle of the night to try and fix the problem. May 28, 2013
Rated 1 out of 5 by Broken Shower, Paper-thin Walls Title explains it. Poor night sleep from the TV to the left and the couple to the right. Up early to catch my flight and had to take a bath since the shower didn't work. I hate baths, they're for babies and women. No amount of compensation would make this right. Epic Fail. Demolish the building. September 19, 2012
Rated 5 out of 5 by Spring trip Our stay was basically without incident, our room service meal however, was not the best. My toasted croissant, tasted like fish and my daughter's eggs were cold. Not a huge deal, but something you might want to be aware of. I am sure the croissant was because of the griddle they toasted it on. April 25, 2013
Rated 5 out of 5 by comfortable hotel with a fantastic staff I'm staying here three nights a week until February because of a work assignment, and I couldn't ask for a better hotel. The staff is so friendly and accommodating. Mariela at the front desk was wonderful in helping me scan some documents for work. I'm very happy to come back next week! October 5, 2013
Rated 5 out of 5 by Security/Location Hotel security exceeded my expectations. By limiting an individual's access to his/her floor was excellent control feature that I never experienced before. Service was performed with smile by food service staff. Did not have time to utilize pool, spa or fitness center, therefore no comment. July 2, 2013
Rated 5 out of 5 by Excellent Stay We stayed at the Sheraton for a conference. The rooms were excellent, the customer service was excellent, the food in the restaurant was by far the best feature. Everything was so fresh and healthy. The only suggestion I would make is to get a few more computers for business travelers. August 5, 2013
Rated 5 out of 5 by very friendly staff even though i am a starwood employee you treated me like i was a vip. everybody from the front desk staff to the roomservice delivery was extremlly professional. I DEFINATLY WOULD RECOMEND YOUR HOTEL TO MY FAMILY AND GUESTS.PLEASE BE VERY PROUD OF YOUR STAFF THEY DID A TREMENDOUS JOB. July 16, 2013
Rated 1 out of 5 by Worse experience ever!!! As the assistant GM put it a "special group" was there the same time we were there. This group had unruly disrespectful kids called Rethinking Everything. I was asked if I wanted to get shot in the eye with a toy on one occasion, then another I was bombarded by 3 kids the elevator asking for change and was told my watch looks expensive if they could have it. I went to the front desk and was only told sorry they are a special group. Really?? So, I guess the non special people that paid their money to stay there meant NOTHING. Is the Sheraton that hard up for sales and money to allow any group to come in and take OVER their facility. Did I mention the flip flops, hand written Posters and blankets all over the floors in the LOBBY. The only peace was in our room. We didn't attempt to go to the restaurants or pools. These wild kids should have been separate from other guest and not allowed to move around the hotel unsupervised. Or the staff should have warned the other guest. We will NEVER stay at the Sheraton DFW Airport. August 27, 2013
Rated 1 out of 5 by noise you cannot escape a noisy hotel near the highway with an even noisier club lounge. the club lounge is small and has a blaring TV that you cannot escape. food at the lounge is not up to standards for this brand. the lounge is in the open so some of the rooms are right off the lounge. May 4, 2013
Rated 5 out of 5 by This hotel has great staff I came in at the last minute. The staff worked with me and gave me group discounted rate even though I missed the reservation deadline. Every time I needed something the staff responded quickly and with a great attitude. The hotel was clean. My room was nice . October 16, 2012
Rated 5 out of 5 by The Exercise Room Is The BEST!! I travel alot and use various hotel workout rooms. However the Exercise room at the Sheraton was the BEST I have ever experienced! It made me want to go back again in the same day to try out all of the equiptment. THis was a Major Plus for me!! October 3, 2013
Rated 1 out of 5 by bad service very bad neglectful service from taxies and shuttle drivers, the rooms stink, now waters in the room and internet was charged even though I am platinum status. January 26, 2014
Rated 2 out of 5 by This hotel needs work I will not hold an event here again until I know that they could control the temperature of the meeting space, quickly restock buffets so guest don't have to go without or wait 30 minutes, and provide better overall service. November 15, 2013
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