Rated 5 out of 5 by Rockma46 Excepptional Service!
I had the pleasure of staying at this location for the first time. I was not only pleased as a guest but I also hosted a meeting and the service, set up, food, hotel staff, and event managers were all so professional and pleasant. Very personable. I look forward to holding more meeting and staying there for pleasure as well. The decor is so inviting and contemporary with a homey feel and the bar and restaurants are awesome.
April 3, 2014
Rated 5 out of 5 by 1234 Hospitality is outstanding
The hotel staff gave us great service. They were prompt, polite, and accommodating, despite the fact that they were very busy the weekend we were there. They were extremely helpful.
November 10, 2011
Rated 5 out of 5 Top Notch
Rachael at the front desk went above and beyond to ensure our needs were met and our stay very rewarding. The accommodations are clean, comfortable and luxurious at a reasonable price. Great bar. Only down side is they charge $12 per night to self park. I suppose that is customary in a large city, but this is well outside the Boston city limits. It would not keep us from staying here again.
May 20, 2014
Rated 1 out of 5 by KOUTS Don't GO!
Stayed June 10 - 13 was a terrible experience. 3. Only one OLD elevator 2. Musty Smelling Hotel, seriously is calling for a makeup but most of all 1. Hotel Room Keys DON"T WORK – Room 517 Every night same story, go up, try, go down get another key, go up, try and then maintenance guy had to open door. Stood in hallway for 20 minutes before a bell hop came by and saved me! Ridicules! I had to change room keys 5 times up and down that one OLD elevator, told maintenance was going to fix the room key lock, asked 4 times if they did or were going to. Maintenance guy even told me don’t leave the room for the night. UNBELEIVABLE! If you do have to stay don’t stay in room 517. <One unhappy traveler>
June 13, 2013
Rated 5 out of 5 by Cyberqueen This hotel has great experience in hosting Conferences
I was there for a Convention and the hotel is very well set up to serve that purpose. It may seem like a small thing but the available coffee and water locations were well placed and kept full. Also, the main meeting rooms were downstairs and out of the way of other hotel guests.
April 7, 2014
Rated 1 out of 5 by Triplethreat3 Disappointing Weekend Away
Issues with room key, broken elevator, indoor pool closed due to chemical imbalance. Lobby is chaotic like Grand Central, room service trays left outside of hotel room doors. We will not be back and do not recommend this hotel to others. Contacted GM, Front Desk Spvsr and Manager on Duty - ZERO response.
June 28, 2012
Rated 1 out of 5 by lucky32 bad experience
What a horrible hotel!!!!
room service was delievered cold and inedible,
The "restaurant" was almost non existant and the one staff member was overwhelmed but still tried to be as pleasant as possible.
the windows did not block the outside road noise . what a disaster!!! bathroom was in need of a renovation and the fixtures really showed their age
March 26, 2014
Rated 2 out of 5 by MB62 Sheraton in name only
I stay at this location only because it's close to work. There are always issues - long check-in/check-out lines, billing errors, no King-sized bed, no upgrade for platinum status, burned out light-bulbs (that don't get repaired even weeks later when I get put in the same room), bad plumbling (see light bulbs), room keys don't work, etc., etc.. In addition, the fitness eqpt is dated, the wireless signal is weak (especially on the top floors), the elevators are slow and often out of order, etc. Needs a complete overall to be brought to Sheraton standards.
January 23, 2012
Rated 4 out of 5 by Chuck1960 Good location to stay when visiting Boston
Breakfast was good.
Rooms were adequate.
Service was very friendly and helpful.
May 19, 2014
Rated 3 out of 5 by BusinessRegular New Parking Inconvenient
This hotel is decent but quirky, with quite a few inconsistencies, but for the most part has been my most convenient option. Convenience just took a hit with rollout of paid parking (this is a large cement mall-like parking lot). Now parking is even less convenient and you have to pay for it (reduced convenience is the bigger problem for me). Somehow they managed to make it so that despite that it is now paid, it is even harder to find a spot near the entrance. I complained and was told that some people prefer valet (sorry I highly prefer to get in and out without waiting)...
April 25, 2014
Rated 4 out of 5 by AJ26 Nice Stay
Visited for a wedding in the area. Hotel was clean and staff were friendly. It is a Tara I think (or was) so it has some decor from the original Tara days (Elevators need improvement). Rooms are comfortable and club lounge was better than average for a Sheraton. The gym was great and they have an adult only lap pool. Would stay here again if found myself in the area.
May 12, 2014
Rated 3 out of 5 by BabaYaga It's the little things...
...that make a stay memorable or forgettable. Like being able to find a place to park. Or finding an ice machine that works. Or an elevator that you can get on. None of these are guaranteed at the Framingham Sheraton. What you do get here is a comfortable (but not always quiet) room and a staff that bends over backwards to make your stay pleasant.
We stay at the Framingham Sheraton a couple of times a year, always on weekends. It has a very convenient location (on Route 9, literally right off Exit 12 of the Mass Pike) for anyone who has to be in Boston for a weekend event but doesn't want to stay in Boston. The quality of the stay can be highly variable. The hotel always feels crowded. The large parking lot is inevitably packed, and late arrivals can expect to be shoe-horned into a spot a long walk from your room. On our most recent trip, it was prom night and there was nothing to be had for parking. That the hotel now charges $12 a night for the privilege of searching for 20 minutes to find that a non-existent parking space is insulting. The parking attendant seemed clueless as to the problem and had no suggestions for us, unusual given that the helpful staff are a reason we stay at this hotel. Note to management: build a parking garage! And get the tour buses out of your lot.
This hotel hosts a lot of tour groups on the weekend, and depending on who is in town, your stay can range from peaceful to annoying. If there's a youth hockey teams tournament that coincides with your stay, plan on waking up to screaming young 'uns running up an down the hall at all hours. On our latest trip, the club floor was very quiet. We usually stay on the club floor; the SPG club lounge there is average, it gets very crowded at peak times, but the food and services are fine and the staff are always responsive.
There always seem to be issues with the physical plant at this hotel. Problems on our last stay included broken ice machines on the club floor AND the floor below it. Elevators are small and glacially slow and inadequate for a hotel of this size. Do not plan on riding down to the lobby between 10-11 on a Sunday morning.
Despite the negatives, we keep coming back to this Sheraton and feel like we get good value here. As noted, the location is very convenient. The rooms have always been immaculately clean and comfortable. Compensating for the infrastructure problems is a front desk and support staff that work very hard to accommodate.
Bottom line: staying at this hotel is a bit of a crap shoot. It can be a very comfortable experience. Problems with the "little things" keep it from being a memorable one.
May 19, 2014
Rated 3 out of 5 by ed52 warning
SEEMS REASONABLE AT FIRST, BUT THEY SLAM YOU WITH A SURPTISE 12 A DAY PARKING FEE TO PARK EACH DY. ALSO THE HOTEL FOOD WAS VERY PRICY. PLAN ON EATING OUT OF THE HOTEL IF YOU CA, THE ONLY BREAKFAST OPTION WAS A 17 DOLLAR PER PERSON BREAKFAST BUFFET. VERY OVERPRICED. NO GIFT SHOP FOR AMMENITIES,JUST A LAME DISPLAY WITH A FEW BOXES OF CORNFLAKES FOR SALE. I THINK THEY FORGOT TO PUT INA FRONT DESK IN THE LOBBY, THEY JUST HAD A COUPLE OF RANDOM DESKS FOR CHECK IN. TOOK A LONG TIME TO CHECK IN EVEN AT MIDNITE1. unless you have to, stay someplace else
April 28, 2014
Rated 5 out of 5 by nicoleandpaul excellent place to stay!
This hotel has you from the highway! It's beautiful!
This has a majestic castle theme on the outside and both rustic and contemporary beauty on the inside. We stay twice a month, a getaway from home--the hotel is local to us, and are treated with the utmost respect by all staff. Lauren at the desk is awesome--she is easy to talk to (not snobbish) and took immediate care of any special needs. Thank you Lauren! The pool could use more ambiance (plants? paintjob?), but still very nice.
September 30, 2013
Rated 1 out of 5 by PointsGuy Avoid if possible
- Staff generally disinterested and unresponsive.
- Asked for a quiet room at check-in - room provided was facing Mass. Turnpike, extremely noisy. No SPG Platinum Upgrade.
- Room style was functional and cozy, A/C / heating very loud.
- Poor service in Executive Lounge. No plates or silverware, empty tables are not cleaned up. Breakfast selection limited and does not get refilled once empty.
- The person who checked me out, did not speak a single word, let alone ask me how my stay was.
October 22, 2012
Rated 2 out of 5 by DissapointedTraveler33 Room Conditions
I was dissapointed in the original room assigned to me. Room 275 was a smokers room and wreaked of cigarette smoke. I requested a change and received another room that was much better. I strongly suggest the Hotel Management clean or replace the carpets or other fabric creating this distasteful odor. Also, the elevator near the center of the hotel was not in good condition and caused concern on its operability. Clearly this is an older hotel that needs basic maintenance.
December 10, 2012
Rated 5 out of 5 by Sue26 Great Getaway
this was our first visit to this hotel, a weekend getaway while visiting our son who lives nearby. We will return. Staff were very pleasant and accommodating at all levels: front desk, housekeeping, valet, &concierge lounge attendants. Room was lovely, although the bathroom surprisingly small for a junior suite. (there were 3 adults in our party) Pocket door to bathroom would have been much easier to maneuver. We did not have meals in the dining room, but the concierge level snacks and breakfast were perfectly adequate. Loved the indoor pool area, but the water temperature was just a bit too cool for comfort. Friendly and attentive life guard on duty. He said water temperature was 81 but we suspect it was closer to 76.
April 21, 2014
Rated 5 out of 5 by Robbie74 Fun Weekend
We stayed in a club level room on 6/15/13 and must say that this was a very nice hotel! The staff are tremedous and pay very good attention to detail when it comes to customer service! Being an SPG member we were upgraded to a club room when the front desk supervisor found out is was our wedding anniversary!
The hotel is going through a remodel, so there was only 1 restaurant, but the food was delicious! Thank You all!
June 18, 2013
Rated 2 out of 5 by NYC2011 New parking arrangement expensive and inconvenient
The newly instituted parking prices and blocked off sections of the parking lot are inconvenient, expensive and ridiculous for a hotel in this location. There are 6 "valet" attendants at the door now, mostly doing nothing except stopping guests as they drive in and pushing them to use valet parking, and making self-parking costly and inconvenient, This is a huge, shopping mall-like parking lot and has always been free parking for hotel guests, just like every other hotel in this area. The cost to self-park (now far away from the entrance) is $12 per car per day, and valet parking is even more. This hotel shouldn't even have valet parking -- it's ridiculous since the lot is right outside the door.
When I complained to the hotel, they gave me a one-time credit for the parking charges since I hadn't been advised of the new policy when I made my reservation. I appreciated this, but they need to eliminate the new parking system and charges completely.
Finally, despite new renovations and a new restaurant, the food throughout the hotel is over-priced and mediocre quality at best. If you stay here, plan to go somewhere else to eat.
This hotel has a convenient location, and I have stayed here many times. I can even tolerate the mediocre food, or make plans to eat out. But the new parking arrangement has convinced me to stay somewhere else in the future.
May 11, 2014
Rated 2 out of 5 by Traveller8 Needs Improvement
I stayed for 9 nights and the room was not cleaned properly. Also, they didn't replace the things that we used. For example, cups, complimentary water and coffee. I had dirty bed cover two nights in a row.
As a group we did have a problem with the manager on duty Eric (I don't know his last name) He was not polite, had an undiscoverable attitude, and was not able to solve any of the issues we had.
December 31, 2012
Rated 1 out of 5 by Shahn Stay at Framingham, MA Sheraton
I never write bad reviews, because I have NOT had a bad experience at an SPG property so far..Unfortunately this was not the case with my last stay..I would like Sheraton to maintain its quality.
Here are some of the concerns I had:
- Room was not cleaned and used glasses/plates removed ..for three day stay
- - I was charged for 2 glasses of wine at the club lounge while I consumed only one..even
May 3, 2013
Rated 1 out of 5 by FreqTraveler Worst one in a while
I see a lot of hotels and this one is bad. The window in the room was broken, and had a draft (36 degrees outside), HVAC was poor at best, room furnishings, carpet, bathroom are all old and in serious need of an upgrade. The hotel is under construction, which have been nice to know when booking. Maybe they'll fix all the stuff that needs it while they are in construction mode.
April 26, 2013
Rated 1 out of 5 by amy65 Bed is horrible, unlike starwood beds....
I attended a weekend function at the hotel. Most elevators were out of order, and there was a bad batch of room keys, so guests couldn't get into their rooms, although they had many keys issued. Lines for elevators were impossible. Worst, was the king bed on the Club level floor. Worst night sleep in years. Broken down mattress. Starwood should be ashamed.
August 26, 2013
Rated 1 out of 5 by OftTravels Poor Management
After spending an hour and a half on the phone with their contract computer department, they had the nerve to charge my bill for the phone call!
I have had 2 stays with no internet, and one with 3 of 4 days with cold showers.
All I got was an apology. Not once did the GM ask if there was a way to make it up, or to make the situation better. No offer at all.
February 17, 2012
Rated 5 out of 5 by Teacher63 A great stay
We stayed here for a weekend trip to Boston and to attend my 50th reunion from Framingham State University. Our room was renovated, clean, quiet, spacious, and the bed was comfortable. The staff at the front desk were helpful with directions. Special thanks to Derek for providing shuttle service to the college. We will definitely stay here again.
May 30, 2013
Rated 5 out of 5 by Thanks This hotel is great for teachers
If your teacher this hotel offers the greatest price for the greatest value. Everything about the room, customer friendly staff and the biggest bonus was that were able to bring our pet along which even saved us more money because we do not have to put the dog in a kennel. Even better our daughter got to see her dog.
September 19, 2012
Rated 3 out of 5 by ladyR Great But
Nice hotel, , just a couple of things like the maid didn't restock the toiletries, or water and we stayed on the club for and there was no food morning or evening they say due to new years. This is something we should have been told prior to especially if that's why we booked the club floor
January 5, 2012
Rated 2 out of 5 by Scott428 Not worth the money, not clean
Room was expensive and had chipped tub that on further examination was not clean. Toilet likewise was not clean. Wallpaper ripped around socket. Bed was great and work-out room above average. No reason to stay here, much better choices. Pay for internet, but that not a surprise, just a comment.
July 26, 2013
Rated 3 out of 5 by RobertAlton Stayed one night
Felt the registration staff was a bit intrusive and not friendly.
May 6, 2014
Rated 2 out of 5 by mui1011 my one night visit
The room smelled like cigarette smoke, I had asked and paid for a suite, this was more like a standard room with a couch. No small fridge in the room and the bathroom needed a facelift. I was told that this was the best for Framingham...how sad.
May 21, 2013