Rated 5 out of 5 by gunny142 perfect
we knew this hotel was away form the action of key west,( Duval street) , but they have a shuttle that gets you to and from when you want. on site was a great pool and restaurant, we were able to get scooters delivered and staff was very accommodating , everything you need they have or can get, plus the beach is right across the street
February 3, 2014
Rated 5 out of 5 by NomadJr Location, Location, Location!
The Sheraton Suites is situated right across from Smathers Beach and about a 10 minute ride to all the Key West action; the hotel is perfectly placed to enjoy all that Key West has to offer. The hotel has excellent, clean and spacious suites and the pool area is nicely situated with plenty of sun and is themed very well. The hotel offers a complementary shuttle to and from the downtown area (2 blocks from Duval St.); Mr. Ed (the driver) is extremely knowledgeable and can provide you with any recommendations or free drink coupons. The hotel has a descent gym and also has a solid concierge that will help make reservations or recommendations to any of the restaurants on the key. Highly recommend and we stayed with points, which was a steal at this property!
November 30, 2011
Rated 3 out of 5 by Campos64 Staff needs proper training
Room was not ready at guaranteed time. Staff didn't seem concerned. Front desk staff could not answer simple questions. On Tuesday, during rainstorm, I slipped and fell on wet rug on the covered walkway, I reported the incident to the staff and they acted as if it didn't matter. I wasn't even asked if I had gotten hurt. I asked to speak to the general manager and he only spoke to the clerk and whispered something in his ear. I asked that this incident be reported but I'm sure it was not done. The staff is horrible and should be given sensitivity training by Human Resource. This was my 2nd trip to this hotel but I will never stay there again.
June 22, 2012
Rated 2 out of 5 by Gabe39 Not a Suites hotel
To be a Suites hotel, you must have:
The "kitchen" consisted of a small inoperative refrierator
an old Microwave
a bar sink with only cold water
no dishes, real or plastic
no counter space
and an obsolite coffeemaker.
Take down the SUITES sign.
Room, dusty, chipped paint, noisy fan in bath (with cheay TP)
January 31, 2014
Rated 1 out of 5 by HB1992 Worst Hotel Ever!!!!!
This was without question the most miserable hotel and vacation experience we have ever had. The staff was unfriendly and miserable, the room was disgusting, and by that I mean worms in the toilet paper and in the cabinets and everything was consistently understaffed. The pool is too small to accommodate the size of the hotel. The rate was ridiculously overpriced for what you got in return...it was absolutely horrible. If they offer a breakfast buffet you shouldn't have to wait 20 minutes for a table. Once you did get seated the food was mediocre at best. The drinks at the pool bar were overpriced and contained almost no alcohol making them a complete waste of money just like everything else at the Sheraton Key West.
March 31, 2013
Rated 5 out of 5 by gcschroeder Awesome amenities!
We enjoyed our stay. The shuttle services to the downtown part of the island was a great service. The hotel was nice and clean and we enjoyed the beach location!
November 11, 2013
Rated 5 out of 5 by Lucky3 This hotel has a fantastic staff
What brought my family and I to this hotel, was a death in the family.
Even though the staff did not know the circumstances as to why I was staying at the Sheraton Key West Suites, I was greeted with much friendliness.
I was very much impressed with the professionalism of all staff and the cleanliness of the hotel.
The pool area, I found it to be so clean and inviting.....the morning breakfast buffet was great, and so were the staff members.
During my stay at the hotel, I found all staff members, to be friendly and accommodating, whether they were from the front desk, restaurant, bar or pool area, or room attendants.
I would certainly recommend this hotel to friends and family.
November 4, 2013
Rated 4 out of 5 by cloud My first key West!
Staying hotel was fine!
I got upgrade to ocean view room!
Room was ok except WIFI wasn't working and room phones are not working!
Hotel next to beach but beach was not beautiful!
If you wanna see better beach you should go up!
Hotel shuttle bus was good!!!
January 30, 2014
Rated 5 out of 5 by SLAW105 Perfect Location
The rooms where very clean and comfortable. The pool was great and the poolside bar is a big plus. The only issue I have is that there is a funny odor when you enter the front door to the lobby. Smathers Beach which is across the street also has a fowl odor to it and is loaded with seaweed. The location is great and the shuttle service is a big plus. Mr. Ed was very informative and helpful and is a major asset to this hotel.
June 21, 2012
Rated 1 out of 5 by Pats Room not clean
We were very dissatisfied with the cleaning of our room. Bathroom floors never washed- rug in room never vacuumed. Some days we had a bath rug in front of the sink, other days none. Bugs in the room. They got into my medicine pill case and were crawling over my medicine. I had to discard a week of medicine.
The location of the hotel is wonderful but the hotel sorely needs better management & training for the maids.
February 9, 2012
Rated 5 out of 5 by Brown12 Very clean room
This is a very nice hotel. The rooms were very clean, very spacious and oh the work out facility was GREAT! I do think the couch in the room we stayed in was a little worn....and that happens when your in a popular vacation spot, but it should be replaced. Otherwise, everything was GREAT! I worked in the hotel industry for 8 years and cleanliness is VERY important to me. I know what to look for. The room was clean!
June 23, 2012
Rated 4 out of 5 by RJA5233 Room and shuttle
The room appeared clean enough, although there were several things that I think should have been attended to. The faucet in the minibar had a bad valve which made a loud vibrating sound unless you turned it fully open. The bathtub drain plug had to be removed in order to use the shower and when removed there was a rod that extended above the drain hole that if stepped on might hurt ones foot. The bottom of the tub also needed to be scoured. I would also appreciate a TV channel guide in the room. In my opinion a staff member cleaning the rooms should be instructed to note any item that needs attention and report it her superior. Management should see that this is done.
I would like to have shuttle service that did not require the guest to sign up for a specific time. You don't necessarily know when you will leave or return. Because of this we drove into town and paid for parking.
February 21, 2012
Rated 5 out of 5 by ZappingMemories Nice surprise, happy with our choice!
Our first trip to key west, and we spent lots of time online, reviewing our options, even had 4 different hotel reservations made. We eventually cancelled all and chose the Sheraton Suites. Warm cookies when we arrived!
The staff was helpful, friendly, and we took advantage of the free shuttle to old town. Lots of great suggestions, and having the beach walking distance across from hotel was icing on the cake for moonlight visits!
The room was bigger than expected and we loved the pool.
We visited our other hotel options and confirmed we picked the best! In short, our next visit to key west will be here again!
September 24, 2013
Rated 4 out of 5 by FrequentTraveler Very helpful staff
We spent two days in Key West recently and had overall a pleasant stay. The first night we got a room next to the elevator. Unfortunately, the elevators make a lot of noise so we asked to get a room away from the elevator for the second night. This request was honored immediately and we even got a free breakfast voucher. Breakfast is nice and Anita is a great server!
November 28, 2011
Rated 5 out of 5 by Craiger Excellent Sheraton
I have stayed in many Sheraton hotels and this was among the best ones. The resort was clean and the location was great. The pool was the best part of the resort since we have young children. If you want to go to the beach, I would highly recommend taking a trip up to Bahia Honda State Park (MM 37) vs. the beach here (which had lots of seaweed on it).
June 12, 2012
Rated 5 out of 5 by Stormchrissy Another Fabulous Week At The Sheraton Key West
We have been coming here for many, many years and keep coming back. The facility and the staff are A1. If you want laid back, relaxed and no strain this is the place to stay on the "quiet" side of the island. These folks know how to run a resort area hotel and they know how to treat their customer. Thanks Sheraton Key West, see you in a few months.
September 8, 2012
Rated 5 out of 5 by HilltopGuy Wonderful Experience
This hotel is perfect for a Key West visit. We loved the location which is away from the noise and clamor of Duval Street, across the street from a great beach. Beach is great for sunning, walking or just sitting enjoying the sun and breeze. Easy to get to "the action" on and around Duval Street and the docks. Shuttle transportation is available or rent scooters or bikes. Hotel staff is so acommodating and the rooms are gorgeous. We had a poolside room with great balcony and the mini bar was so nice as we could bring in some snacks or even fix sandwiches in the room. Nice poolside bar/restaurant and the pool is terrific. It is worth the price to have a nice place to stay. There are some less than attractive places in Key West and we were glad we paid a little more to get a great hotel. We don't get down there often and we are happy we picked such a wonderful spot. Go to the La Trattoria restaurant just down the street for a wonderful meal experience.
November 13, 2011
Rated 5 out of 5 by Hummer Great Hotel
What a beautiful hotel right across from Smathers beach. Staff are the greatest and even sent another shuttle bus down to pick us up after touting Ernest Hemminway's house. My daughter at first sight of our suite stated, "I think I died and went to heaven". Great Sheraton style and first class place as always!!!!
April 3, 2012
Rated 3 out of 5 by Hogan5 Not as nice as expected, but a reasonable place to stay.
The location was great, not far from the airport and easy access by hotel shuttle or taxi to main attractions. Smathers beach was just a very short walk and is one of the nicer beaches in the area, though none of the beaches we found on Key West were great, lots of seaweed washing up.
The staff were mostly friendly and courteous but language was often a small barrier as most of the staff were apparently not native English speakers or had strong accents.
The room was spacious and clean, not great on the soundproofing as we could hear frequent noises from neighboring rooms and airplanes overhead, but airplanes were not a problem at night.
Our biggest surprise of the stay was cost of meals. Key West is not an easy place to feed a family on a tight budget, even fast food and grocery stores were expensive. Also the area does not cater to families with young children. Many shops and other sights to steer young eyes away from and avoid Duval street after dark with young ones. Wish we would have known more before choosing this as a destination for our family vacation. Great place for couples and singles.
January 28, 2014
Rated 5 out of 5 by rickanddenise Will be Back!!!
Hotel & Staff were the Best in every way... We enjoyed our stay with out any problems or issues that we have had w/other Hotels. The Pool & Bar area was a good place to relax and enjoy some down time inbetween what the Island had to offer.
April 25, 2013
Rated 1 out of 5 by Jgy52 Disappointing
The television in the bedroom did not work. The wifi was intermittent at best. The workout facility was weak. Having to ride a van in and out of town was the biggest reason we checked out 2 days into our week vacation. It was inconvenient and very time consuming. Also getting a cab from this hotel took forever. We waited an hour, missed our dinner reservations.
When I checked out the young lady asked if I had called down to mention the tv and wifi issues. I told her that when I'm paying over $300 per night I shouldn't have these issues. We moved into town.
January 15, 2014
Rated 5 out of 5 by Markdg Exceeded our expectations
Our stay was fantastic. The suite was extremely spacious for our family of 4. We enjoyed having the separate bedroom and living/dining room area. Because of the sink, refrigerator, microwave and table we were able to eat lunch in our room everyday which was a huge money saver for us. The bathroom area was one of the best I have ever seen. There were four sets of cabinets, three drawers and a closet which allowed plenty of room to unpack our clothing. Each and every staff member we came in contact with was helpful and courteous. This would include front desk, housekeepers, pool staff, and the concierge. We also rented bikes for our stay and rode the short ride to Duval Street everyday to explore all the sights. This feature was a great convenience and was reasonably priced. In the evenings, we took the shuttle to Duval Street for dinner. We found the shuttle to be very convenient and a great way to avoid trying to find parking. The hotel is also right across from the beach which was fabulous. Overall, I would highly recommend this hotel and we are already planning our stay for next year!
July 27, 2013
Rated 3 out of 5 by 1Mom Two major problems!
A major reason we choose this hotel was the shuttle to downtown. It ended up not being worth it. You needed to pre book the shuttle but could not pre book beyond the current day. And it ran so infrequently that you could not get space on it!
We asked for 4 people at 6:30 and were told we could only get 8:30. And the return, after 10pm, would only be for 2 people! Now what good is that?
Because we encountered this on day 1, I asked to schedule for the next day and was told I could not.
Finally, the jacuzzi was cold! Colder than the pool.
If these things are not a problem for you, stay here. Rooms are fine.
August 10, 2012
Rated 5 out of 5 by Fishiepoo First stay
This was the first time I have stayed at a sheriton Hotel and I am sold on them. Everything about the hotel the room the service everything was very very nice.
May 9, 2012
Rated 5 out of 5 by Traveler17 Great Suite
Would highly recommend our room with deck overlooking the pool. Very clean, food was good, staff was friendly. Wish we could have stayed longer.
May 24, 2012
Rated 5 out of 5 by WTB58 Great job, great place to stay
The rooms were clean and well maintained, food/service at the hotel were top notch and priced fairly.
June 19, 2012
Rated 5 out of 5 by hjbrdb Great Visit to Key West
Wonderful place! Super nice people on staff! The shuttle back and forth to town was a huge plus!
June 28, 2012
Rated 3 out of 5 by bailcam13 Decent hotel with a few issues
Rooms are clean and everything was in good shape. The pool was very refreshing and well maintained. The concierge was very helpful and I definitely recommend using them to book trips. If you want to save a few bucks you can go find the same things to do a little cheaper but the concierge makes it very convenient.
- Free Shuttle Service: tried to use this 3 times and each time the shuttle was booked up. This is ridiculous because I even went 6 hours prior to needing the shuttle to reserve it and it was booked. The shuttle I believe runs about every 15 minutes so the hotel should set-up a location where you get in line and it is first come first serve. If this can't be done then it should be advertised as shuttle service by reservations.
- The restaurant (Coral Crab Cafe) has SLOW service. We attempted to eat there twice sitting outside on the deck. The first time the bartender told us to have a seat and someone would be right with us. 20 minutes later I went and got someone (this was at 5:30pm). Once we got a waitress the service was great and the burgers were actually really good. A couple days later we tried the same thing. No one bothered to come to our table and I even walked around inside trying to get a waitress/waiter's attention so they knew we were outside, no one was around. We ended up leaving.
- Pool Bar: the bartenders are very unpleasant and not very friendly. Not sure why but we experienced this 3 different times.
April 8, 2012
Rated 5 out of 5 by CbusDad Couldn't have been better
We stayed here the week between Christmas and New Year's and had a fantastic time. It was my wife and I, our adult daughter, son and his fiance.
This trip was a Christmas gift to my family and took advantage of air and hotel points i'd been hoarding for awhile, so it was important to me. I read some of the negative reviews and was a little concerned so I wrote an email to the GM. Frankly I didn't think i'd get more than a form response. Instead I received a personal phone call and a promise to take care of us. And he delivered.
The staff was wonderful. Helpful. Courteous. Friendly. From the front desk, to housekeeping to staff to the folks around the pool. Can't say enough about the shuttle drivers. Friendly, helpful and always in good spirits.
The room was great. We made use of the pull out couch and the two beds in the bedroom (unfortunately I didn't have enough points for two suites) so we were a little snug but we really didn't spend much time in the room. It was clean, comfortable and suited our needs perfectly.
The bottom line is we all fell in love with Key West and the Sheraton helped facilitate a great, great trip. Understand that you're not in the middle of the action, but you are across the street from a nice beach (as Key West beaches go) and a close shuttle ride or an easy bike ride to all the action. We actually enjoyed the little bit of a break from the fun of Duval St. Some relaxing pool time to have a drink and read was a part of every day we were there.
I would recommend this location to anyone.
April 1, 2013
Rated 5 out of 5 by JNJ1120 Exceptional Staff
I recently stayed at the Sheraton Suites in Key West with another couple celebrating my girlfriend's birthday. The hotel was just what we needed and the convenience of the shuttle to downtown was terrific. We thought we would utilize the beach, but we didn't utilize it at all and it didn't seem like anyone else was either. That was definitely unexpected, but not relevant to the hotel, the hotel was great.
The absolute highlight of this hotel was the staff. The general manager, Fotis, went out of his way to guarantee our needs were met. It seemed like he never left the property over the three days we were there.
First, he offered us a drink voucher for four free drinks by the pool. He found that someone had left them behind and saw us sitting by the pool and instead of just throwing the ticket away and saving the hotel the money, he let us have it with his compliments.
Second, a native of Key West, he made sure we knew where to go and what to do during our time there.
Third, after a computer error in the hotel restaurant in where I was overcharged by $12 for a service fee, he promptly corrected the mistake when I brought it to his attention and then went so far as to cancel out all my incidental charges upon check out!
As an SPG Gold Member I've been to incredible properties around the country and the one thing that always sets them apart, for me, is the service. I've never received such excellent service at any SPG property and I've never met a General Manager so involved in every detail of his property.
I highly recommend this property to anyone who places a premium on service!
October 9, 2012