Rated 1 out of 5 by QWHY123 Disappointing stay well below the typical SPG standard
The overall experience dealing with the staff at the hotel was not was we usually expect from a Starwood hotel. Making the reservation was difficult, with the Starwood hotline having to fix it, the stay felt very low-end for a Sheraton and the check-out required another unwanted discussion with SImon on days stayed, separate reservations, free nights, points, etc. Customer does not care about why/why not - just fix it and make it right. Finally, checking my points, they did not get it right and charged me points for our free night. Believe Starwood need to focus on certain hotels to ensure customer service where it needs to be. Did not feel like a 7 year platinum guest at the Cuyahoga Falls Sheraton. I would have settled for feeling like a valued customer.
November 6, 2013
Rated 5 out of 5 by nell27 This hotel is different than most hotels
This hotel is very unique and does not have the same features as most hotels. From the lower level with the bar/restaurant, sitting area, rooms, pool; the balconies and bar/restaurant with a rushing river view; the rooms with sitting areas, two tvs, windows, getting ready area; to the almost 24 hour (less 20 minutes to run reports) store that had what I needed and didn't even need to leave the hotel; to the great location with other activities around, you can't go wrong by staying at this hotel. There was a wedding going on and unless I went by the venue, I didn't even notice. The banquet area is a gorgeous place for a wedding. I will definitely be back! Thanks Sheraton for a memorable stay.
July 26, 2014
Rated 5 out of 5 by mkmjam1 AWESOME PLACE
The staff at this property are great! The property is outstanding, and I plan on staying again
September 29, 2014
Rated 4 out of 5 by Muktown Enjoyed Our Stay
This is a very nice hotel. The staff is very friendly. Our room was on the second floor and we had access to complimentery breakfast and snacks. When we arrived we were given the choice of a riverview (with train noise) or a cityview. We chose the riverview knowing we could switch the next day if we found it to be too noisy for us. The train whistle is loud, but did not bother us. Our room was very clean . It was nicely furnished as well. I would definitely stay here again if visiting the area :)
September 8, 2014
Rated 4 out of 5 by Rich6964 Nice place, but needs some improvements
Hotel is very nice, but we had a few issues. It would be nice if hotel guests could actually park in the parking lot instead of across the street. Also, it was a hot and muggy day and the room would not cool off. Turned the thermostat to 66 and it didn't do anything. It made for a very poor nights sleep. And the train whistle blaring all night didn't help the sleep either. Finally, there were 3 of us in the room with a king bed and sleeper sofa. There was no bedding for the sleeper in the room. And another small thing, there was no hand soap for washing hands. Only the soap in the shower.
July 28, 2014
Rated 5 out of 5 by mjg715 Great place to stay
My husband and I were staying in Akron for just one night and wanted to make the most of our time there. The hotel accomodations exceeded our expectations and the convenience of a hotel restaurant with a beautiful setting overlooking the falls was top notch. It was nice to drive to the hotel and not have to leave to go anywhere else until checkout. We would definitely stay here again! The Club level was also a nice addition for the beverages and snacks, but it would be better if there was some sort of hot breakfast (instead of just continental) for the additional rate. Overall, we had a great experience and will definitely stay here anytime we have to come back to Akron.
March 4, 2013
Rated 5 out of 5 by TeachyMum Blissful Comfort
This is the second time we have stayed at the Sheraton at Cuyahoga Falls, and both times we arrived very tired after a long day's journey in the car. To be met with friendly yet efficient smiles, to be directed to a room that looks as lovely as the suites at the Sheraton, and to fall into a comfy bed and 4 assorted pillows (you're sure to find one that suits your pleasure)....well, it was just dreamy! Blissful sleep came very quickly to all three of us and we thank you for it! The only downside was that we couldn't stay a second night because the hotel was full. Too bad! Word must be getting out about this place!
July 20, 2012
Rated 5 out of 5 by RandyT85 Excellent place for any purpose
This establishment is clean, well appointed, new, and the staff is very friendly and accommodating. Besides that, how could you pass up the opportunity to dine literally hovering over the Cuyahoga River. It is truly spectacular. If you are a preferred customer card holder, you will also have access to a very nice lounge with a balcony over the river, quality complimentary breakfast in the morning and a relaxed atmosphere. If you enjoy working out, this establishment has a very nice, but small, gym with free weights and a 2-lane lap pool and hot tub. I thoroughly enjoyed my stay, and I am sure you will as well.
November 9, 2013
Rated 3 out of 5 by NoSleepInCuyahogaFalls If you love trains and motorcycles
Hotel was nice. Staff was friendly. Trains that roll by blaring the horn at all times of the night and day terrible. Train tracks very close to hotel and they honk the horn numerous times with each pass through. Trains run numerous times all night and day. Staff explained they have tried everything to eliminate the sound with no success. Also motorcycles getting on the freeway tend to rev it up and the sound echos off a concrete wall and the sound it deflected directly to the hotel. I would recommend that if you HAVE to stay here that you try to get a room overlooking the parking lot so sound is minimized.
June 19, 2012
Rated 4 out of 5 by Sunny702 Pleasant overnight stay
I stayed here on business, and didn't have the opportunity to take advantage of the amentities. But, the room was clean and the bed was very comfortable.
September 22, 2014
Rated 5 out of 5 by Lisa1969 Great River views
I was very pleased with this hotel. The suite is like a many apartment. Great views of the river if you have an odd number room. Good restaurants just steps away.
September 21, 2014
Rated 4 out of 5 by Pam0511 Nice location and views, but
We stayed on the Saturday night before Mother's Day, and when we went to the hotel restaurant for the breakfast buffet, we were told that unless we had a reservation, we could not have a seat. It was clear the hostess was flustered and did not know how to handle the situation. That is terrible service for a hotel guest to be unable to have breakfast at the hotel. They should have advised us at check in that because of Mother's Day, reservations for breakfast would be required. Definitely not what I expect when I stay at Sheraton hotels, which I frequently do because of your pet friendly policies.
May 12, 2014
Rated 5 out of 5 by GRANTWORKS FAMILY TRAVEL
WE HAVE FAMILY IN AKRON AREA AND WNEN WE TRAVEL TO AKRON FOR FAMILY WEDDINGS AND FUNERALS WE HAVE BEEN STAYING HERE FOR OVER 15 YEARS AND USUALLY BOOK 8 OR MORE ROOMS , JUST RETURNED TODAY FROM THERE , AND WE NEVER HAD ANY PROBLEMS WITH OUR STAY ,THE STAFF IS ALWAYS FRIENDLY AND GOES OUT OF THEIR WAY TO ACCOMODATE OUR REQUESTS ,, LEFT MY LAPTOP IN ROOM SUNDAY AND REALIZED WHEN I WAS HEADING HOME , CALLED HOTEL FROM ROAD AND THEY RECOVERED MY COMPUTER AND FEDEX IT TO ME AND RECEIVED IT TODAY ,CANT ASK FOR BETTER SERVICE ,, WILL BE BACK IN JUNE FOR ANOTHER WEDDING
July 22, 2014
Rated 4 out of 5 by Sandra55 Not a restful sleep
After spending $500.00 for multi-level suite, we were unable to enjoy the balcony/patio area because of a party going on at the next balcony. At least 8 to 10 young people drinking beer and being loud and this was at 5pm - same group woke us up at 3:30am only louder. There needs to be some type of security/supervision to avoid this type of behavior because it is not fair to people who want to just relax on their balcony and follow that up with a good nights sleep. We will not ever spend the night at this hotel again.
August 17, 2014
Rated 4 out of 5 by j24633 A wonderful way to celebrate Valentine's Day
We booked the romance package for Valentine's Day overnight and couldn't have been happier. We did have 3 snags - a less than kind woman checking us and no luggage carts to bring our stuff to the room. Also, the package included a 4pm check out, if available. It was disappointing (and surprising) to find out it wasn't available.
We ate the Sunday brunch. Not only was the food spectacular, but the service was friendly and accommodating. The bed was comfortable. The room was in a great condition. The bar staff was friendly. The champagne and strawberries were a perfect touch. All around excellent!
February 19, 2013
Rated 1 out of 5 by Protocol Staff was unable to meet any of my requests
Rate was more then others in my party and hotel wasn't willing to lower my rate to match it. I asked to be on the ground floor, I was on the 4th. I asked if the ground floor was unavailable could I please be close to a door, my room # was 412 that is in the middle of the hall which isn't at all close to a door, their were several doors in this hotel seems that wouldn't have been that difficult. Seems to me the over all customer service has gone way down at the Sheraton properties. It was a busy weekend at the hotel but that is a reason to step up your customer care. I felt unvalued as a guest.
January 10, 2013
Rated 4 out of 5 by DMC02 A repeat guest
My wife and I have been staying at the Sheraton in Cuyahoga Falls since 2002. We enjoy the many amenities the hotel has to offer. However, we have noticed a drop in the overall service in the past 10 years, especially the front desk staff. And on both days, our room was not cleaned until 3 or 4 p.m. (However, the housekeeper was more cordial than the front desk staff.) And I'm wondering if there is any hotel in the world that does not offer complementary morning coffee to their guests (other than a tiny coffee maker in the room). These things are easily remedied though, and I hope they will be taken into consideration. The atmosphere, cleanliness, and location are great. In all, a comfortable stay.
July 9, 2012
Rated 5 out of 5 by Vern56 We were treated like royalty.
My wife and I visit Cuyahoga Falls once or twice each year to visit our Grandchildren. Sheraton has bent over backwards every time to accomodate our every need at a great price. I can't say enough good about the entire staff. What a team! Breakfast was wonderful each day and the lounge was fun to visit. The housekeeping staff was attentive and kept our room in tip-top condition at all times. The only problem we encountered was that a Bridal Show was scheduled for the same week-end as our visit, which made parking a little difficult. We had to park across the stree at the overflow lot, which wasn't a real big deal. All in all, this is a great place to stay and my wife and I will be returning for sure.
October 26, 2012
Rated 3 out of 5 by JJrooze nice location
Hotel has all suites, so the space is wonderful and rooms were clean. Customer service was lacking a bit - could have explained where things were- gym, spg lounge etc. when I checked in. Staff is professional but a little stuffy. Breakfast in restaurant is wonderful- they have a buffet and very skilled chefs making omelets, french toast and pancakes at your request. Location of the hotel is a beautiful setting along the river.
August 23, 2014
Rated 4 out of 5 by WeddingParty Nice Hotel
The hotel itself was very nice and clean. The lobby was beautiful. Only a few small problems. The front desk staff was not helpful or pleasant. We went down at approx. 11:00 pm to ask a few questions and the two gentleman never even looked up. Gave one word answers. We waited about 5- 10 minutes in the store to purchase items and again they was rude like we were interrupting. Finally in the morning at breakfast, we asked for two clean coffee mugs as ours had lipstick and coffee still in them. The server told us the cups were just stained. We took two cups off another table.
May 9, 2012
Rated 3 out of 5 by bic53 fair
All beds need to be replaced. I took a picture on how much it dipped, not just the mattress but the frame, plumbing needs work also
September 10, 2014
Rated 3 out of 5 by Jimbo888 This property needs a facelife
We were here 7 years ago and had a good experience and were expecting the same this time. Unfortunately, we did not see any improvements and the property seems to look "tired" and somewhat run down. Water pressure in the room was low and one of the two rooms had mold.
September 2, 2014
Rated 4 out of 5 by major64 Nice Hotel
Nice hotel, however it needs better maintenance. In a 3 day stay we had three maintenance issues with the room. First the thermostat was not working when we a arrived, the next day there was a problem with the door lock and latch. The toilet also needs some repairs to the flushing mechanism
The first two items were fixed as soon as we reported them; I did not report the last item, but it needs attention.
Otherwise we liked the hotel and would stay there again.
August 10, 2014
Rated 3 out of 5 by RileyD99 No Recognition
Aside from acknowledging that my SPG # was attached to my reservation I received no recognition for being a member. I was not placed on the preferred floor, where I appreciate and enjoy the free bottled water that is generally provided. I requested a room other than a double bed room and was not accommodated, either. Had I not been forced to sleep in a bed smaller than I am accustomed I would rate the room comfort higher. The best part of the stay was the fitness facilities. The pool & whirlpool were great as was the gym. Nothing special about this place.
June 2, 2012
Rated 5 out of 5 by izymassage Sheraton satisfaction
We've had very satisfactory stays the last 2 years, where the staff on the ground exceeded expectations in a majority of areas. Last year's stay had a rough spot with one server, which although promised to be compensated by last year's mgt, never materialized. Glad I brought this up to the national reservation line- because the current mgt and staff were informed bent over backwards to review the issue and keep us as satisfied returnees. The total experience this trip was all mgt and staff are customer service focused, and seem to take it in stride as to who they are. Very nice. Only disappointment was I wish we were informed the pool and spa areas were under renovation as I love a spa after working out in their excellent fitness room.
May 13, 2013
Rated 5 out of 5 by Bulldunf My favorite hotel to stay at.
Very pet friendly when I travel here to my dog shows in the area I stay here. They treat him like the champion he is. A park right next door u can walk your dog to. Great food all around great place to stay.
August 29, 2014
Rated 5 out of 5 by KimInCleveland Bath Tub Challenges
I really loved the room until I utilized the shower. The stopper does not let any water drain out of the bath tub. I had to totally remove it so I would not stand in dirty water. Also, the water in the sink took a long time to warm up in the evening.
August 26, 2014
Rated 3 out of 5 by Rands51 Dishwasher
Health concern about the glasses replaced in the room; they were so soiled with fingerprints and other marks that I wondered if they had actually been cleaned.
Maid was very helpful and met every expectation and more.
Love the view but Hate all the steps in the restaurant. Hostess was a pest about, "I have to seat you", though there were lots of tables empty and I was only getting the breakfast buffet. Business people need to get in and out in a hurry, unlike in the evening for dinner. I cancelled the breakfast option for future reservations.
February 2, 2014
Rated 3 out of 5 by MrBob Nasty towels
The bathtub had hair on the sides and there was no tub stopper so I had to use the plastic from the disposable cup with a wash cloth to plug the drain hole in order to bathe. The towels were very old and were frayed on the edges; not what I expected from such an expensive hotel. The hotel lacks color and the room carpets were dirty. The location is great and close to the highway and local entertainment.
August 10, 2014
Rated 5 out of 5 by Erinkm1 Wow look @ the view!!
I have to say, this was our first strip to Cuyahoga falls, Ohio.... in fact it was our first trip to Ohio. The Hotel was spectacular. The front desk staff was awesome(Simon), they made everything perfect and bent over backwards to make our stay wonderful. The Restaurant Sunday brunch was amazing, and the staff in the Novo Lounge were engaging and interactive (Juan). We left feeling like we were leaving home and will miss the staff the amenities and the view of the falls most. With warm memories and looking forward to coming back.
August 25, 2012