Sheraton Syracuse University Hotel & Conference Center

  • 801 University Avenue
  • Syracuse,
  • New York
  • 13210
  • United States
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Rated 4.2 out of 5 by 237 reviewers.
Rated 5 out of 5 by At last someone gets it right..... Every single staffer we met was pleasant and accomodating, the food (dinner and breakfast) was excellent and the room was large and comfortable.....how often have you booked a double room only to find that it only had one chair so one of you had to sit on he bed? Wonder of wonders, not here...two comfy chairs with foot stools. Find a reason to stay here so you have a standard by which to judge others! March 6, 2013
Rated 4 out of 5 by Nice hotel, My wife an I wanted to getaway for the weekend and see the fooliage in upstate NY. Spent the night at this Sheraton, is a nice location if you wanted to walk around the campus. The hotel itself was nice and clean. Really upset with the size of the pool though! It looked a lot bigger then it really was but its okay. Club lounge was nice and staff very friendly September 30, 2013
Rated 5 out of 5 by First time stay I was pleasantly surprised by the comfort of the bed and the pillows and by the fact that there were blankets on the bed that kept me warm. The room was spacious and clean and given that this was located on a college campus it was surprisingly quiet. I would absolutely stay there again and would stay at the hotel line again after this fantastic experience! September 24, 2012
Rated 5 out of 5 by Great Experience This hotel staff showed us excellent service. I was there for a conference and arrived a night early. My wife and I went into the lounge for dinner and received outstanding service from Deb. She far exceeded our expectations. We were very impressed but the customer service we received from the entire staff. We would definitely stay at this hotel again. February 6, 2013
Rated 5 out of 5 by Welcoming & Comfortable Because our daughter is a student at SU we travel to the Syracuse area several times a year. Because of it's location, the Sheraton Syracuse cannot be beat. Include the warm & friendly staff and the very comfortable & clean rooms, it's our number 1 choice when staying over in Syracuse! September 26, 2012
Rated 5 out of 5 by Wow Great Property Jason the Front Desk Manager really went all out! He was vary helpful and made us feel at home. The property is spotless and Jason's great attitude ran thru all the employee's. This hotel has the best location and is just down right homey and comfortable....great beds! November 25, 2013
Rated 4 out of 5 by Location, location, location You can't beat this hotel if you're going to be visiting the campus of Syracuse University. While it's not the fanciest hotel you'll ever stay in, it is the most conveniently located. A block and a half to the Admissions Office; across the street from the Schein Student Center/SU Bookstore; and a half a block from the small street with ultra-casual restaurants like The Varsity and Funk-N-Waffles. Note that the hotel offers a shuttle service to and from the airport, which was awesome! (a 10 minute ride). The driver was even kind enough to drop me at the Carrier Dome fort the SU Basketball game since I was usure as to the best way to get there. November 11, 2013
Rated 5 out of 5 by Great Experienceat Sheraton @ Syracuse We had a great experience at the on campus Syracuse location. The food, accomodations and helpful staff were wonderful to deal with. We will stay again in the future. Thank you September 18, 2012
Rated 4 out of 5 by Gret Location All was excellent, excet finding to conditioners and no shampoo. June 24, 2014
Rated 3 out of 5 by Great staff The first night, I stayed the thermostat was not working right and the room was very cold. I called down at night and they thought they could fix the problem from their office. I called in the morning and Adam came and changed the thermostat . He called a little later and said that he could still see a problem and that if we continued to experience difficulties to contact the front desk and they would give us a different room. Well, we did have to move and they moved us to the room next door. Everyone was very nice, I do feel that I should have had been told that there was a problem and been given a warm room the first night of my stay. November 7, 2012
Rated 2 out of 5 by Great location affords complacency A poor representative for Sheraton quality. I was disappointed there were no luggage services, poor staff greeting and an overall poor staff attitude. Rather than the Normal SPG level of customer service, I was told they are generally sold out and were lucky to have a reservation. We were looking for a "home" away from home while visiting our child at Syracuse University during the next four years. We won't be staying here. Interestingly while discussing my concerns at checkout, the staff member offered her poor service story of another Sheraton her family recently experienced elsewhere. I don't think this is the consistency Sheraton is looking for. July 27, 2013
Rated 4 out of 5 by Beware room service Breakfast room service was very disappointing. It was 20 minutes late, ordered for 10 am. I had to call only to find out it was delivered to the wrong room. Although the server was very apologetic, the food was cold. The omelet had raw onions in it when it wasn't supposed to as my wife is allergic to onions and the cheese was greasy. The french toast was cold and there was raw, uncooked egg. Our daughter's Fruit Loops were fine, of course. Other than room service, the room and facilities were excellent and went beyond our expectations, a beautiful view of the campus, and the staff were friendly and accommodating. We would stay again. May 29, 2012
Rated 3 out of 5 by Hotel is nice, restaurant / room service needs help I've been staying at the Sheraton in Syracuse for several months now. The front desk staff are always very friendly and helpful. However, the room service needs some serious help. On several occasions they have left me on hold for 10-15 minutes (actually they just forgot about me), messed up my order and said there was nothing they could do about it, offered to have the manager call me back (but he never did), and on this final occasion, completely lost my order and never realized. This place has left me hungry, tired and frustrated on enough occasions that I've finally learned my lesson not to eat here. I recommend you don't either. January 21, 2013
Rated 4 out of 5 by Great staff, rooms much better Stayed 3 nights, upgraded to lounge floor. Rooms must have been remodeled as they were very nice. Beds, not so comfy. Staff was great at every level.suprised to have to pay $13 per day for parking when Gold. Overall, great stay June 17, 2014
Rated 5 out of 5 by Great place to stay This was a great place for our short stay in Syracuse. Excellent location, the center of our travels. Dinner at Rachel's was great after the long drive in. Spent the first day at the State Fair and the sauna and pool were just what the doctor ordered to relax those tired muscles. After a delicious breakfast (much more than we could eat) it was off to the mall for a full day of shopping. The room was a great place to come back to. Clean, comfortable and affordable. I can't say enough about how good the service was from the entire staff, from check in to the wait staff to checkout. Already looking forward to our return visit. Thanks Sheraton for a great stay! September 2, 2013
Rated 5 out of 5 by Title When I checked into the Sheraton my reservation was not on file (I made a mistake in the reservation and it didn't process - my fault). Jane, at the front desk, was absolutely outstanding. She was unbelievably pleasant - found a great room for me and exceeded my expectations in every respect. I stay fairly often at this property so I am thrilled that The Sheraton Syracuse has people like Jane. June 5, 2014
Rated 5 out of 5 by Great Stay in Syracuse Stayed at Sheraton University for a conference at the on center. Staff was friendly and personable. Rooms were very comfortable and quiet. Parking available in ramp. I did not use the pool or fitness facilities but I would have if time had permitted. I would stay here again. June 4, 2014
Rated 3 out of 5 by Business / Training It was OK. The scent in the lobby was overpoweringly strong June 9, 2014
Rated 4 out of 5 by Nice Place to Visit.... This hotel was clean and comfortable. The front desk staff was very friendly and helpful. I ordered a burger from room service and it was very good, while my wife and daughter had similar comments on their breakfast. The only real issue is having to take two elevators from your room to get to your car. Not the best design. Otherwise, a nice place for the price we paid - remembering that we had a special convention rate. May 26, 2014
Rated 5 out of 5 by Convenient Luxury with great location Located on the campus of Syracuse University, this Sheraton is an oasis of quiet and comfort, The recently remodeled hotel offers all the amenities one needs for a satisfying stay. From the courtesy of the staff to the comfort in the rooms to the quality of the food in the restaurant, you will not be let down. We had one problem with the in room wi-fi, which is free, by the way. The signal was weak and we kept getting booted off our devices. We asked for assistance but we were told it was OK. It was not working and nothing further developed. Other than this hiccup, we highly recommend this hotel. September 11, 2012
Rated 4 out of 5 by Pretty good overall The hotel is obviously due for an overall refurbishment but that didn't detract from satisfaction. What did, a bit, were (a) there was no doorman at any time during our stay; as it happened, we only had two pieces of hand luggage so not a problem, but we did take a chance leaving car in front driveway while we checked in; and (b) we agreed to parking charge but there was no attendant during the entire stay, so we could have just parked at no charge like others. Really odd. On the plus side, the club floor was a great idea, and staff there could not have been more helpful and polite. We were very pleased with what was offered for both the amenities and the price. Does ANYBODY pay the rack rate? August 11, 2013
Rated 2 out of 5 by Half College Dorm, Half Hotel This hotel is first Sheraton hotel I have stayed at that did not meet my expectations. First off, it is very expensive with rooms priced around $200 per night. Then you have to pay parking $13. So it is with much surprise when you walk in and hotel is under much renovation AND is filled with college students who occupy many rooms in hotel. I've been told the college kids staying in hotel reduces number of rooms available which increases prices of remaining rooms. The hotel itself is very outdated, and a bit run down. The renovations don't look like they'll change much. Bottom line, in my opinion, this hotel does not meet the standards that many of us have come to expect from Sheraton hotels. January 16, 2012
Rated 5 out of 5 by Hotel has great service I attended a convention at the Syracuse Hotel and had a great time. Would like to mention that the service at our banquet was wonderful. Best service I've ever seen at a banquet and I've been to a lot of them. Food was good and the desert was to kill for. May 27, 2014
Rated 5 out of 5 by Leisure or Syracuse Game Sheraton exceeded my expectations at the Club Level which I've never experienced. We underestimated our arrival time and the staff graciously allowed us to check-in very early at no additional charge. The convenience of having evening appetizers and a.m. breakfast on the same floor was awesome and convenient! Staff was very courteous and attentive and did not mind our questions re: directions although others were checking-in as well. I especially loved the lobby area which allowed visitors access to a host of computers along with a reading area nearby. We utilized both areas along with the gym. Beds were so comfortable and the rooms very clean. I highly recommend this hotel for leisure or business. September 19, 2013
Rated 4 out of 5 by Great Stay Very clean facility with a great desk staff. June 1, 2014
Rated 5 out of 5 by My hotel stay. Met all my needs and more. May 29, 2014
Rated 5 out of 5 by Excellent experience We were at the hotel for the AKA Convention and had a fantastic time at he hotel. The accommodations a first class. May 27, 2014
Rated 5 out of 5 by Excellent stay This was our firs stay but will not be our only stay. I Booked for our 29th anniversary get away . Our stay was above what my wife and i expected. May 26, 2014
Rated 4 out of 5 by Good location A standard Sheraton - location was good (right off the interstate), club lounge average. May 27, 2014
Rated 4 out of 5 by Michelle I enjoyed my stay except for my expericence in the dining room. I was there with a meeting. I dined alone and was seperated from the rest of the dining room on the "wall of shame" if felt like. I am also not a petite woman and could not comfortably sit in the dining room chair. I was very disappointed with that experience but enjoyed the hotel overall. May 12, 2014
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