Rated 3 out of 5 by MGNut General Expectations
The hotel was clean and the staff
helpful. Disappointed in the room I expected it to be larger, especially the bathroom. The second day housekeeping replaced the lotions and soaps. After that
it was not replaced even though they were
empty and soap almost finished.
May 6, 2015
Rated 5 out of 5 by MightyMamba A must stay!
As a pet owner, I would highly recommend staying here. They treat your pet like one of the family. Everyone so friendly and helpful. No complaints.
April 11, 2015
Rated 5 out of 5 by Chuck29 charles villa sr.
This is now our favorite available Sheraton
April 1, 2015
Rated 4 out of 5 by DJP18 Fantastic Stay
Traveled down during Feb school vacation from MA. What a GREAT hotel. The staff at the front desk was suburb. They welcomed me as a SPG member made sure I was comfortable with my room and treated my 2 boys like rock stars! The pool and hot tub were clean and warm! The hotel restaurant and office center were very nice and the bartender again was warm and welcoming. We got an upgraded room to an ocean view and the room was very comfortable. Great job Sheraton.
February 27, 2015
Rated 5 out of 5 by Micheline Fantastic Stay
This was my husband's and I first stay at this hotel and we were pleased. Everyone was friendly from the kitchen to the front desk staff. We gave this hotel a five star because of the customer service. Even when we had some minor issues, they were willing to help us. The food was also delicious! We hope to stay there again.
February 22, 2015
Rated 5 out of 5 by Ang2015 Staff was Exceptional!
From check-in to check-out your staff was extremely accommodating...
I try my best to give credit where credit is due, we reserved two rooms one on the pet floor and one on a higher floor. The following are the folks who made a difference during our stay. Shardae and Lee at check in, who despite the packed lobby and ringing phones still managed to smile and be courteous to everyone- Greg the maintenance guy from Jerusalem, who was determined to fix the leaky bathroom so we would not have to move to another room, our daily visit from sweet beautiful Angel from housekeeping who was also snowed in along with other staff on one of the coldest winter nights, Tia who found our handicapped sticker we lost during the wind gusts. I could go on about how each one of these folk helped us out! Thank you Sheraton VA Beach for hiring the right people who care about their guests!
February 20, 2015
Rated 5 out of 5 by Jay66 Great Stay on Business
I have stayed at this hotel many times before for work and pleasure and, in short, this is a solid hotel. The renovations have greatly improved this hotel but I think that their strengths are their staff and their service.
As a Plat100, I stay at a lot of different SPG properties and I look forward to coming here (especially if the weather is good). There are choices when it comes to Tidewater SPG hotels for business and their service has been so good that I often go out of my way to stay here.
January 15, 2015
Rated 5 out of 5 by love2travel74 Another fantastic stay at Va Beach
Dear Chris ,
Having just finished another quick, but fantastic stay at your hotel, I wanted to compliment you on your great staff with special kudos to Olivia (front desk mgr), Olivia (server) & Erica. I grew up in Va Beach, but return as much as I can to visit family. As our work & vacation take us to many Starwood properties across the United States, your hotel is one of the best in quality, service & friendliness.
My wife & I look forward to the next time we will be able to stay at your hotel.
January 4, 2015
Rated 5 out of 5 by ford21838 Best Pet Friendly Hotel
We were traveling with 2 new rescue dogs for the first time. What a wonderful experience we had at the Sheraton Oceanfront in Virginia Beach, Virginia. I would recommend this hotel to ALL travelers. From check-in to check-out, we were amazed at the friendlyness of the personnel to the cleanliness of the rooms. And we cannot say enough about the comfort of the beds. Fantastic vacation for the family.
December 4, 2014
Rated 5 out of 5 by Mollylena Far exceeded my expectations.
The staff were very accomodating, especially the bellhop, Jeremy. He went over and above to satisfy us. The hotel is spotless, the beds were comfortable and it is dog friendly. We were traveling with our dog and they could not have been more welcoming. We will be back.
November 30, 2014
Rated 5 out of 5 by Dawn22 Friendly Staff
We were very impressed. Last year we stayed in a neighboring hotel for the same conference and we like the Sheraton much better. The rooms were nice and the staff was very friendly and accommodating.
November 24, 2014
Rated 5 out of 5 by Impressed74 Holiday Party and overnight stay
1st time using this hotel to host our ships holiday party. Everything starting from the view during cocktail / hors d'oeuvres hr to the ballroom for dinner was breath taking. The food was amazing & the staff were outstanding. We also spent the night, check in / check out was very pleasant. Valet parking was a huge plus. Hotel very clean & friendly. Already our ship is planning on returning, booking our holiday event for next yr.
November 22, 2014
Rated 5 out of 5 by MrRelaxation Weekend Getaway
This hotel was extremely accommodating and friendly. I was somewhat skeptical because these facts were mentioned in every review I read but I must say it is true! Check-in was delightful. I was not pleased with being on the first floor which was totally my fault for not indicating my preference. I was embarrassed to ask to be moved but they truly bent over backwards to move me to another room to meet my comfort level. Awesome service, staff, and speed regarding valet parking as well. I felt truly pampered. Great job!
October 20, 2014
Rated 3 out of 5 by Stone0805 Okay But Not Woth The Money
The staff was very pleasant and helpful. The hotel decor was very nice. We were traveling with our pet and the pet friendly room we statyed in had a very bad dog odor! The air conditoner in our room was VERY loud and took over 6 hours to cool our room. We purchased the breakfast voucher and the breakfast was cold including the coffee and was overly priced. The hotel did not have a soda machine but an over priced gift shop. We were unable to enjoy the indoor pool because the chlorine smell was very strong. There is no ventaliation in the indoor pool area and the windows do not open.
October 20, 2014
Rated 3 out of 5 by Vowpics Vow renewal
We renewed our vows (29 years married) - came to Sheraton to get some pics on the beach. Asked front desk clerk at checkin and she said they normally did not do that. Called from room and was told that they were too busy - had 4 weddings going on and we would have to wait al least an hour. Went down after about 1.5 hours and asked a different girl at the front desk. She gladly took some pics of the 5 of us but the people in the background behind the desk stepped back - I guess they just didn't want to be bothered. Today, with so many vow renewals, I think your hotel should make accommodations for this sort of thing since I am sure we were not the first to request this. Don't think we will return to your hotel!
October 14, 2014
Rated 5 out of 5 by Oceanside Great features
We enjoyed our stay. everyone was very pleasant and helpful
October 11, 2014
Rated 4 out of 5 by REALTOR5459 Nice hotel
The staff at Starwood hotels have always been nice and helpful---no difference here. We had a king suite, ocean front, that was very nice. The ONLY thing that I would have a complaint about is the bathroom. The ceiling above the tub/shower is peeling off. The toilet paper holder was loose so the TP kept falling off. Also, no towel bar, so there was really no where to hang our towel to be in easy reach. All minor things...but definitely need to be fixed.
October 10, 2014
Rated 5 out of 5 by mph304 wonderful
I had a wonderful stay at the Virginia Beach facility....staff was friendly and best of all my dog was welcome!!
I will be returning anytime I travel in that vicinity.
October 8, 2014
Rated 4 out of 5 by roxy201432259 great pet friendly hotel
we were met and greated at the door and helped with our luggage by the bell man: great attitude and couldn't help enough.
Front desk staff was very helpful, even when when our room cards quit working.
The only concern we have is the maid staff: the first maid on Monday, 9/29/14 was great and very friendly toward wife and Roxy, our dog. The maids the rest of the week seemed to have a attitude about asking them to do anything: got the strong impression they wanted us to decline maid service everyday. My wife took Roxy out for a walk so they could clean the room as some of them seemed very uncomfortable around Roxy.
Overall, great place, will recommend and plan to stay again in the near future.
October 7, 2014
Rated 5 out of 5 by Trusteet Excellent
The stay was wonderful, clean room and staff was outstanding. The view from our room were outstanding. I will be staying here again in the future for personal use.
October 4, 2014
Rated 4 out of 5 by AGRife Clean and Updated
Had to wait over 25 minutes to get checked in. Both front desk reps were on the phone FOREVER and not one time did they apologize for the wait or say they'd be with us soon. Nothing. Finally had a supervisor come to help out the front desk and the people behind us jumped ahead and was waited on first. VERY FRUSTRATING! Comforter on bed was extremely heavy and uncomfortable. Although room was clean and smelled fresh, the room was un-level which made the bed un-level.
September 29, 2014
Rated 2 out of 5 by doodah no
old hotel needs updating...........................
September 24, 2014
Rated 5 out of 5 by travelforlife Excellent Beachfront hotel
As a Platinum SPG member, we were upgraded to an oceanfront suite. Staff is wonderful and location is prime beachfront next to upscale Oceannaire and Ocean Beach Club resorts. Facilities are very nice. We had a great time and will return soon.
September 21, 2014
Rated 5 out of 5 by Verified Reviewer Exceeded my expectations
My husband and I recently stayed at the Virginia Beach Sheraton and we were amazed by the facility. The location is wonderful with great beach access. The room was clean, the view spectacular. We could not have asked for a nicer property.
September 19, 2014
Rated 4 out of 5 by Maxima07 Quite a vacation.
Even though our stay was great overall, I wish the air units and additional piping were not directly outside our window. The bagging and rumbling got a little out hand a couple times throughout the night on one night. Also, I think the pet lovers should have a wing to themselves. I have allergies and the animals on my floor and in the same elevator with me was a bit much. I'll be sure to ask more questions the next time. Other than these things...the stay was pretty good.
September 16, 2014
Rated 5 out of 5 by M9U5 Nice Hotel
My first stay at this location was excellent! The staff was outstanding. The one bedroom suite opening up to the pool and beach made it very convenient to just relax. I will stay there again.
September 15, 2014
Rated 5 out of 5 by vegasgirl oceanfront Gem
We have stayed here many times but this stay exceeded our expectations. I would especially like to thank Tia who helped with our phone reservation. She worked out a detail that others could not at the Starwood reservation main number. SPG recognition was exceptional. We were given a beautiful OF room. The bedding was very comfortable and the room was quiet. Everything was very clean for an OF hotel. We loved having the refrigerator in the room. The ice maker was convenient as well as the elevators. The bathroom was very very small and the bathroom lighting was too dim. Parking is easy across the street in the garage. The hotel is on the northern end of the boardwalk. Beautiful beach area, boardwalk and biking right outside. Beach shops across the street as well as diners and pancake house.
September 12, 2014
Rated 3 out of 5 by painterld Room
Over all everything was great, but the dog hair on my comforter. I did not realize it until the second day that I was there and had laid across my bed. I had a note from the housekeeping staff telling me not to hang the Green sign on my door if I needed my room cleaned. I didn't know this until around noon. I didn't appreciate the note at all. The initials on the note were CW. I know people bring pets. But I was in room 812 and it had dog hair in the sofa. Then moved to room 417, and it had hair on the comforter. I was told that 3rd floor was for animals and 4th for overflow. If there is an animal in the room, then the comforter needs to be changed once they leave. I like the hotel very much other than the animal hair. I have allergies and this didn't help.
September 11, 2014
Rated 5 out of 5 by SusanandBob A Great Place To Unwind!
This hotel has a perfect location in Virginia Beach - near the quieter northern end of the boardwalk yet close enough to walk to all of the beach's attractions. The staff were great, especially Julie and Steve at Fusion and the Cabana. Enjoyed the relaxing happy hour at the Cabana, wish that the Cabana hadn't transitioned to a weekends-only schedule after Labor Day.
September 6, 2014
Rated 5 out of 5 by FamilyOfFourNOVA Exceeded our expectations
This trip was simply amazing, mostly because of the lovely accommodations at the Sheraton. We've never been to Virginia Beach so did not know what to expect. Our room was exactly as the photos described and the hotel is located in a very nice area of VA beach, right on the northern area of the boardwalk. We booked what seemed to be the very last oceanfront room available hoping there would be enough room for four of us with only a king and pullout bed. There was plenty of space for all of us and our suitcases and beach gear. The beds were very comfortable and the hotel was quiet despite being fully booked. Fusion was delightful in the evening and we had lunch outside at Cabanas.The food was amazing and the atmosphere just perfect. Both meals were discounted by 20% just because we are SPG members. It's a quick and easy walk to nearly everywhere. There are a lot of restaurants within a safe walking distance. We returned late at night and there were lots of people around. The grounds were kept up beautifully. The indoor pool was much bigger than we expected and the outdoor pool is beautiful. The hotel in general far exceeded our expectations for cleanliness, location and condition. It's really a classy hotel and we would definitely stay here again. All the staff members were polite and helpful, friendly and attentive.
September 2, 2014