Rated 5 out of 5 by DotJack Staff Responsiveness
I remain very impressed with the way every staff member, administration, desk staff , cleaning people, etc greet you in the halls
and service areas. It is refreshing and makes one feel welcomed . I had occasion to go to the front desk and "mini store " area to try and get my wife a shower cap. I looked for a few minutes but couldn't see one when a very nice lady at the desk asked if she could help .
I told her what I needed and after a quick smile she produced 2 shower caps from behind the desk. What service ! Thanks for having such wonderful staff. It makes a difference !
May 27, 2014
Rated 5 out of 5 by GarySuzanne THE Place to stay when visiting the area
Can't say enough great things about this place. Have stayed here exclusively over the past 2 years. In fact, we even traveled back to Warwick after a Boston Yankee game because we like this hotel so much.
Extremely clean, absolutely wonderful staff, great club lounge and nice size rooms. We stayed on the fifth floor. Free wifi throughout, including rooms. The breakfast the lounge had just about everything you'd be looking for. Cereal, yogart, eggs, fruit (should I go on). The appies in the afternoon are always great. Hot/cold and great selection of desserts. They also try to keep the lounge stocked with incidentals (chips, fruit, beverages).
One of the best perks is the free open air parking but the best perk of this hotel is their staff members (Michael, Alex we love you guys). I've read all the previous reviews and perhaps it's sounding too good to be true but the staff here is just that good, nice and professional.
We would highly recommend this hotel for every type of traveler.
April 25, 2014
Rated 2 out of 5 by Azweifler Sheraton hotel - felt a little tired
I generally like Sheraton's, but this one seemed a little tired. The beds were small and not that comfortable . The heating system seemed old and noisy and either left the room too hot or too cold unless you fiddled with it often. There was a piece falling off of our shower handle assembly. They use single ply toilett paper which felt cheap and rough. We liked the free wi-fi. Sunday they serve buffet brunch only which did not look that appealing . We packed up and went elsewhere. The maid, when she cleaned, did not empty the ice bucket or leave fresh cups in the room. Oh well.
May 26, 2014
Rated 5 out of 5 by rizzi Staff
The staff was friendly, helpful and very engaging.
June 11, 2014
Rated 5 out of 5 by brownfa Outstanding
The staff was great. Had trouble with remote to tv (Batteries). Taken care of with 3 minutes. Overall the stay was great. The door hinges (Room 505) could use some WD-40. Don't try to make a left hand turn out of the hotel during rush hour.
April 21, 2014
Rated 5 out of 5 by tonyHapfrompgh New staff is great
In addition to Alex, Mike and Barb..the new addition of Felicia at the front desk is a nice addition..Chalettie and Mellissa are also terrific..the van drivers are courteous and always remember my name
April 20, 2014
Rated 1 out of 5 by RaeM Unkept and unsatisfactory
I am a SPG Gold Member ad travel quite extensively. This experience was below par and unacceptable. I arrived in my first room to find the bathroom was filthy. Tub and toilet had things in it and it was not ready at all. I was then moved to another room and as I was leaving to make an important meeting, the door lock was stuck and I had to wait for maintenance to come and fix it so I could leave and shut my door. While the staff did attempt to help, the fact that these were even issues in the first place are not ok with what an SPG property should be.
March 7, 2013
Rated 4 out of 5 by NYRelative Hidden gem near Providence airport
Inside the Conference entrance the decor is much more lovely that one would ever expect from the street view of the property. The rooms are fine, and very adequate for a stay in proximity to the airport; afterall, this is not a resort. However, the staff is fabulous and makes the hotel a wonderful place to stay. The frontdesk asked immediately what directions I might need, or assistance in my travels (they probably deal with a number of travelers but cudos to them for proactively anticipating ours needs). The staff throughout the hotel was more han helpful, and it was not fake; they sincerely take pride in their hotel and want the guest to have the best possible experience.
May 7, 2014
Rated 5 out of 5 by LetsGoMets Mike at the Front desk
The entire staff at Providence goes out of their way to exceed expectations, especially Mike! I choose this hotel even though business takes me to Massachusetts because of their service and attention to detail...Never disappoints!
June 6, 2014
Rated 1 out of 5 by MarkInTheDark Bad Experience
A private event in rear exhausted all parking, I had to park in a dark gravel lot adjacent to the hotel. Front desk apologized and said that they were full. SPG Gold room on the first floor (below ground level), toilet flushed slow and incompletely, always requiring a second flush. Coffee maker in room leaked all over the tray, not much in cup. Not up to Starwood standards, very dissappointing.
May 31, 2014
Rated 5 out of 5 by Jake01201 Outstanding staff
Your staff were, without exception, stellar! Helpful, cheerful, well informed, kind, patient, knowledgeable....they went above and beyond the norm to ensure that my stay was comfortable and pleasant.
April 7, 2014
Rated 3 out of 5 by Scott355 Nice hotel, but out-of-control kids on the executive level
My flight was cancelled and I ended up staying here one night. I was surprised how nice it was, and the staff were terrific.
I stayed on the executive level, which comes with some nice perks, including a special lounge with substantial eats.
However, also on the floor were a bunch of wild children who were allowed to run and scream down the hallways for hours into the night. Obviously they have really inconsiderate parents, but I don't understand why the hotel placed families with children on the same floor as executives who are trying to work and/or rest. It seems like bad planning, and the staff never addressed the children's behavior, even though the hotel's employees were on the same floor working in the lounge.
May 14, 2014
Rated 5 out of 5 by MikK Customer Service is Top Notch
Never stayed at a Sheraton before, now I wont stay anywhere else. The employees were so helpful and kind, especially Barbara & Dave at the front desk! You could tell that customer service was their top priority! Thank you!
March 21, 2014
Rated 5 out of 5 by BrienK Great stay in Warwick
Upon my arrival I was greeted by Matt who immediately recognized me as a SPG member and provided excellent service. I was able to stay on the fifth floor and enjoyed the club room where they had a variety of light dinner options and desserts. The breakfast was just as welcoming. Additionally, the fitness room does offer more options that a standard Sheraton hotel. Overall it was an enjoyable stay.
February 19, 2014
Rated 5 out of 5 by VTEscape Great Stay
We stayed at the Sheraton Providence for 3 days, 2 nights. I found that the staff was very accommodating and pleasant. We also stayed on the club level, and the club level lounge was very clean and had plenty of snacks, drinks and food. The staff in there were also very nice.
It was a great stay!
March 5, 2014
Rated 5 out of 5 by AngelSINY 11 out of 10
I like to begin by congratulating you on your outstanding staff, first Matthew and Michael these two gentlemen went beyond their way to assist me and my family. Although we arrived under stressful circumstances from Staten Island, New York your front desk staff assured we felt at home. Due to family matters we needed an additional night and after booking with SPG Michael’s warm welcoming and remembering my last name was very classic to me. Charletty and Erik were also very accommodating. Please let Matthew know he ROCKS!! Robert, your property is fresh, warm and comfortable, that ranks 11 out of 10. We didn’t get the opportunity to enjoy the Club Lounge and it amenities but the atmosphere and décor was notice and we are definitely looking forward to staying soon. Please thank your great staff on behalf of my family.
October 9, 2013
Rated 5 out of 5 by Venomlord Nice Hotel for a Short Stay
My wife and I came into this SPG property as a stopover on my road trip, not anticipating too much since it was only supposed to be a 1-night stay. We were warmly welcomed by Michael at the front desk, who was among the best SPG employees I met so far. He was willing to go the extra miles to help us in finding a suitable room. The check-in was quick and pleasant. There wasn't a dedicated SPG line, but it was not a problem since there wasn't a line at all at the moment we stepped in.
The room was clean, bed was comfortable with clean sheets. I haven't got a chance to try other facilities, but I do wish breakfast in the SPG club lounge could have been better.
Overall, I rate this hotel at 5 star. Though there was something to be improved (there always is, no?), consider the price I paid, I feel very satisfied with my stay and would not hesitate to come back next time.
September 27, 2013
Rated 5 out of 5 by rpb017746 RPB01176
Use this hotel for visits to Providence. It's close eneough and not too far away.
March 10, 2014
Rated 1 out of 5 by Jenny13 Walls are too thin
During my stay I thought the people next door just had their TV on loud. I asked the hotel staff to contact them and have them turn their TV down. As the night continued I realized the walls were just thin. I could tell they were watching DWTS, and could here the couple discussing who should be voted off. This was on the executive level floor in a non-connecting room. As a platinum member I expect better.
March 22, 2013
Rated 5 out of 5 by Easttdav Beautiful hotel -warm & inviting
From the moment we checked in, we felt welcomed (I think it was Michael) and valued. The room was clean, the bed very comfortable. The club lounge was great, and the restaurant was great too. Our wake-up call was forgotten, but a minor detail in an otherwise perfect stay. The fireplace in the beautiful lobby was awesome. Wish we were staying longer!
December 8, 2013
Rated 5 out of 5 by Delta69 This hotel has a remarkable staff...
We enjoyed our stay @ the Sheraton
Providence Airport Hotel. The room was clean & comfortable & the continental breakfast & afternoon appetizers were much appreciated. The best thing about the hotel however is your staff. Everyone was so pleasant & helpful. Megan, Mike, Melissa & Barbara are who we had the pleasure of dealing with directly & they couldn't have been nicer or more helpful. Thanks to all!
May 21, 2014
Rated 5 out of 5 by Blue744 Great hotel
I brought my Navy reunion to this hotel. I can not say enough about them. Rob the GM, Ashley, Nick and even Eric at the front desk were so helpful and bent over backwards to help out. No matter which employee I asked I received the same result. Perfection.,I would recommend this hotel to any group that wants a nice friendly place to meet.
October 2, 2013
Rated 5 out of 5 by tonyHapfrompgh staff is terrific
Just a few comments about the great staff. Welcome back Alex, we missed you on the club level. A big thank you to Susan for Wednesday nights (manager nights). It is the highlight of the week to hang out, have a drink and enjoy "lively" discussions about ANY topic. Susan and the staff make my stays terrific.
May 10, 2013
Rated 5 out of 5 by tonyHapfrompgh Staff goes out of their way
Just a quick thank you to recognize the staff at Sheraton. Alex in the lounge is great and the front staff, Jamel, Stephanie and Kathy are top notch..The recent new folks have jumped right in and are always accommodating. Good value for a frequent traveler
June 21, 2013
Rated 5 out of 5 by shortie this hotel is very very clean
I always stay at this hotel when I am in the Rhode Island area visiting my daughter in college and this weekend I brought along other family members. Without my asking they commented on how clean and lovely the Sheraton airport hotel was.
October 28, 2013
Rated 2 out of 5 by Garvin No attention to detail
No lightbulbs in some of the room's lamps; no clean towels in the fitness center; no water in the fitness center; confusion in the restaurant for breakfast . . . just not the kind of stay that I've come to expect from Sheraton.
March 28, 2013
Rated 5 out of 5 by karlito2 warwick's best
We were very glad we stayed in this property. The reception area the rooms and facilities are very nice and comfortable. Amenities are above average and the staff could not have been more accommodating.
April 19, 2013
Rated 1 out of 5 by Cowboyfan3269 Worst hotel I ever stayed at
Rooms were out dated management at this hotel had no customer service skills was afraid to control teen age kids doing crazy dangerous stunts in the pool so all the other guest couldn't use the facility
January 28, 2013
Rated 3 out of 5 by Chud Great amenities, subpar rooms
The rooms are badly in need of new carpet (room smells) and new pillows (pillows smell and flatten completely while you sleep). The gym/pool and common areas are fantastic though.
August 8, 2013
Rated 2 out of 5 by Mary182724371 Hotel Staff/Cleanliness
Mike at the front desk is a great member of the SPG team and always willing to go the extra mile to support us.
Cleanliness at the hotel is sub par. In fact, one of my colleagues found blood on their bed when they first arrived
May 22, 2014