Rated 5 out of 5 by 15underpar Outstanding customer service
This was not our first stay at the Pentagon City Sheraton and it will NOT be our last. The staff was really attentive to our needs. A special shout out goes to Sevena! She was a joy to interact with. She made us feel really welcome. You can tell she loves her job. Job well done Sevena (I hope I spelled your name correctly).
December 9, 2013
Rated 1 out of 5 by MSDW Stay elsewhere
Poor attitude from the staff & a dated hotel -- stay elsewhere.
December 3, 2013
Rated 1 out of 5 by keelow1 Really Disappointed
When I arrived to check in my room was dirty. Looked like someone took a quick nap or break because the bed had a body print in the covers and the room smelled like bengay. Totally not cool.....Then the next day my friends and I went to the gift shop, the lady in there was really rude watching every move we make and then when you ask her a price of an item she looks at you like you are bothering her then gives you the price. She did not have good customer service nor was she friendly. Totally not cool.... Another rude person was the lady at the coffee bar. No customer service nor friendly at all. I don't know what's wrong with people....Life is so beautiful to be upset and angry about things. She didn't even offer us a seat at the bar just packed the coffee in a to go cup and went back to talking to this guy at the bar. I guess we messed up her flirting I don't know. Not cool at all. The African American guy was ok I think he was really tired not only did he check me out he was also the shuttle driver and housekeeping poor guy.....Please hire me people Sheraton! Last, there was one person that showed EXCELLENT customer service and showed himself friendly and just made me forget about all the other rude people was Tony.....he was the high lights of the weekend he need a raise. He goes beyond his duty we loved him KUDOS Tony!
December 3, 2013
Rated 5 out of 5 by rockydogz Great Staff, Terrific Management and Convenient Location!!!
This was my first time at this hotel and as a Starwood Platinum, I stay at a lot of Sheraton properties. This is truly a 10!!! The front desk staff is very helpful, the restaurant and bar service are superb. This is a hotel that actually truly cares for their guests and it is quite apparent that the management team takes great care of the customer"s (guest's) satisfaction. The shuttle service is every 30 minutes to the airport or to the Metro. The rooms are first rate. This will be the hotel I recommend for any pleasure or business trips to the Washington DC area. I will have this as one of my favorites!!!
June 16, 2013
Rated 5 out of 5 by Anne1313 Self Parking Fee $20
I stayed at the hotel on February 2nd and was not told the parking fee was $20 for self parking. I went online and the website just says it is self parking. The assistant manager who checked me in stamped my parking ticket so I could get out. I feel that the Sheraton could make guest more aware of the charge before they see it on their credit card.
February 7, 2012
Rated 1 out of 5 by Art37 Appalled
Reason I will not return: we were evacuated at 2:34 AM from the hotel due to fire alarms being set off by drunken and unruly cigarette smokers. I’m not sure of what department in the hotel is responsible for booking parties that included so many very heavy drinkers and smokers who clearly gave no regard for the rules, but the results were appalling. For the cost of a stay at this sort of hotel I would expect a better screening process to be put in place and sufficient security on site to prevent this sort of circumstance from occurring. I used to work in the high-end hotel business in Rosslyn, Virginia. This would never have happened.
September 25, 2012
Rated 1 out of 5 by SunnyFromCalifornia Beware, Tricks & Traps!
The hotel is nice and the staff members were polite, yet I have to fight for internet as offered free with booking, but always charged additional when check-out.
We wouldn't stay there again because of the cost for parking.
MOST IMPORTANT: Accounting charged me for THREE nights (1 business + 2 Personal Credit Card) when I actually stayed only for TWO (1 business + 1 Personal Credit Card) nights! A/c never responded to my emails and now dodging when I call.
This may be a SPG hotel and for the two days we stayed there was never a concierge on duty.
January 8, 2012
Rated 5 out of 5 by Noorani16 AMAZING
I was there with my daughter Jan, 26 2013. From the shuttle service to the guest services to the cleaning crew to the swimming staff and including the food and the staff , Just one word AMAZING!!!! I felt at home I felt safe and had a great mini vacay... my daughter wanted to stay and didn't want to leave but we had to leave .... THANK YOU SO MUCH FOR EVERYTHING!!! LOVE YOU GUYS FROM THE BOTTOM OF MY HEART AND GOD BLESS. THANK YOU AGAIN FOR EVERYTHING. I WILL RECOMMEND THIS TO ALL I CAN,.....!!! I will plan my next mini vacay there...ASAP!
January 28, 2013