Rated 2 out of 5 by wwierson Very Disappointed
When I checked in Wednesday night the ice machine on my Prefered Guest Floor was turned off. The soft drink machines were sold out on floors 3,5,7,9,11. When I checked out Sunday morning still no ice and the soft drink machines had not been filled. I waited until almost 5PM for my room to be cleaned on Saturday. The carpet in my room was badly in need of cleaning. I would have expected this kind of clean in a cut-rate motel.
May 23, 2012
Rated 3 out of 5 by PAinDC Not what I expect from Sheraton
The location and cleanliness was exceptional. Service was reallly lacking on many fronts...housekeeping came 7am on the first morning of a 2 night stay (didnt know we were staying another night). Had to ask for additional towels twice. Front desk was very understaffed, and management wasnt helping.Pool was closed for construction after their project dates. I'm pretty exclusive to SPG hotels; this one was a tough one for me.
October 4, 2012
Rated 4 out of 5 by OldFriends2014 Outstanding Customer Service
I checked in early and was provided with a great room. The service at the front desk was outstanding! My room was clean and spacious with a great view of DC. The restaurant was dissapointing. The omelet cook was slow and somewhat inattentive, and her station was dirty. She used the same rag to clean up the omelet skillets that she used to wipe off her station...kind of gross! The buffet fruit selection was very good. Parking was a challenge due to blocked off spaces on the first level of the garage...didn't see why they were blocked off.
August 25, 2014
Rated 4 out of 5 by Kiki617 Great stay!!!
The all of the staff and was great and very friendly on the phone and face to face. The Hotel is real close to the white house and the pentagton!!! The rooms are clean and the food was good!!! I will be back next year!!!
September 4, 2014
Rated 5 out of 5 by Kenny112 Best location in DC area!
A great location w/very comfortable beds! Front desk staff is exceptional. Eddie always went beyond my expectations! Looking forward to my next stay!
May 7, 2014
Rated 4 out of 5 by zterbca room assignment a problem
We were given a room directly below the workout facilities and certainly didn't appreciate being woken up at 7:00 a.m. on Saturday morning by the sound of someone running on the treadmill. For future reference I suggest that NO ONE be given such a room unless it is the absolute last available space and/or you give the guests some advance warning.
September 25, 2012
Rated 5 out of 5 by Evie2 This hotel was a great place to stay!
I thoroughly enjoyed my stay at the Sheraton National. Everything about it was top notch. I especially found my bed with the pillow top mattress and the great pillows so comfortable for sleeping. It reminded me much of my own bed. The staff, food and cleanliness were excellent. I will stay here again. My stay was great from beginning to end.
April 29, 2012
Rated 3 out of 5 by catapult1377 not what i booked
I specifically called and asked for the room with the large conference table aka presidential suite. I Was told that this is what I booked. Upon arriving we were given a suite with a bedroom and small living area...not at all what I asked for!!.When I pointed this out I was told that I had the biggest room available.Not true I was to have the prpresidential suite..I was told it was being renovated....this was not told to me over phone..staff did not offer me a discount..and did not get a manager as they said they would...we use this hotelfor our corporate Xmas party every year..doubt we will be booking next year....
December 13, 2012
Rated 5 out of 5 by Allie Exemplary Service
We stayed here for a family vacation in July of 2012. We were greeted with the most friendly staff. We were treated like royalty. Our rooms had a spectacular view of Washington Monument and the Pentagon. When we travel to the DC area again, we will stay here. Thank you for helping make our vacation memorable.
February 14, 2013
Rated 5 out of 5 by Ohio60 So relaxing
The staff is amazing. There pride in the hotel shows. The hotel has a view (I so miss now that I'm home) that you can never forget. We felt safe, with our 2granddaughters. So quiet, so close to everything, so handy, so easy to find.
September 2, 2014
Rated 5 out of 5 by SPGGOLD74 If you ask, they can help.
My previous visit to this hotel was rudely interrupted at 6:30 AM by the sounds from the Military base next door. I requested a quieter room noting that it was a problem for me, and they helped!
September 2, 2014
Rated 2 out of 5 by Bmclauf Not impressed with the staff.
We arrived at 0200 after an 18-hour drive. We chose that hotel as it was located close to Arlington National Cemetary, and we were part of the ceremony to inter an active duty military member killed in action that day. When we arrived, there was an issue with way the name was entered for one of our reservations. I explained that I had an actual reservation number since the name was wrong, and she just kept asking for a name. When that (obviously) did not work, she became agitated. When she finally entered the res number, it worked fine. The check-in staff member that worked with us was very curt and not helpful. Additionally, they failed to mention that a construction team would begin sawing into the brick outside our window at 0830. When I Asked the desk about it, they stated that construction was occurring every day from 0900-1700. I was offered a meal voucher for breakfast as a condolence. The cost of the hotel was way too overpriced for the service and being forced up by construction with no notice. I was very displeased overall.
March 18, 2012
Rated 5 out of 5 by Cheetara101 Sheraton Pentagon City Hotel was wonderful!
I was very pleased with the hotel room and wonderful staff. I highly recommend this hotel when you're in the Arlington/Ft. Myer area. I would love to stay there again when I'm in town. I wouldn't stay anywhere else. :-)
February 18, 2013
Rated 4 out of 5 by Larrykingofthehill Bath room
Bathroom setup unacceptable. It was way too small, not enough storage space. The shower area needs a sink for shaving etc. nice to have the sink outside the shower area but only one person can use at a time.
January 13, 2013
Rated 3 out of 5 by muddy pan
No one ever came to make up my bed or clean the bathroom or check whether I needed fresh towels (I didn't). There was a huge black stain on the rug that clearly no one had tried to remove or clean.
September 30, 2012
Rated 4 out of 5 by Simply1023 The Lobby of the Hotel was great features
The Hotel was in great locations for places where we want to go. They also have Shuttle Buses Service to and from the Metro Station which in D.C. is a must.
September 2, 2014
Rated 2 out of 5 by LesJP Unprofessional Staff
I stayed at the hotel this past Saturday. There was a party being held by a somewhat questionable crowd(there were even police there from the start of the party). Lo and behold at 2 am the fire alarm goes off. I had to wait outside with my 10 month old daughter for 45 minutes. That morning, I went to get breakfast. The food was bland. Then the waiter told us to go to the front desk to get a credit. which I did. When checking out, I asked if I was going to be comped for the night. Then one of the people at the front desk said I had gotten enough with the food vouchers. My wife then asked for the manager and he said he could not comp us because we went through a third party vendor. However, he did say he could give us points if we were starwood members. But, my Starwood rewards number was already on my reservation. He gave us the points but I came away thinking there needs to be imporvement. The fact that there was a party was poor judgment. Then, why is there such a fight to give longstanding starwood members compensation for a bad night. I should have also mentioned the power went out for about three hours.
September 26, 2012
Rated 2 out of 5 by Willisa0330 Needs work
Over all the hotel was nice and in a great location. Didn't like that fact they were in the middle of doing renovations during our stay.
September 1, 2014
Rated 5 out of 5 by jackieboy14 Excellent Hotel - A Gem
This hotel is a little gem located very close to D.C. Everyone there is top notch.
February 21, 2013
Rated 2 out of 5 by cjohnst Parking was an Issue
I arrived at the hotel after dinner with friends in the District. The garage was full and no direction given for alternatives. I stopped my car at the front door to inquire at the front desk. The lobby was overflowing with people attending a party or wedding. There were a several police cars and officers present to monitor the crowd, no doubt, because it was so large. I was instructed by the front desk to park at the National A.F. memorial and a shuttle would pick me up. I drove down to the memorial and thought it was strange - using federal park land as overflow parking...would my car be towed? I called the front desk to say no shuttle had come in some time and to ask if my car was safe. She informed me a shuttle just left and my car was fine. I waited 15-20 minutes with no shuttle and walked back to the hotel. They removed one night of parking but I dont think that was enough. Especially considering the next morning I had to get to the parking lot with all of my luggage. I did get a shuttle to take me but everyone I spoke to (front desk, shuttle driver, concierge) had no idea guests were being directed to park there. It didn't seem like a usual practice which made it all the more of a relief my car was still there.
April 4, 2012
Rated 3 out of 5 by Jay850 Great staff, but hotel needs improvement
Ok first the required improvements:
1) It would be nice if as a Gold SPG member get at least an offer for a room with DC view.
2) Shuttle was really bad for Sunday in the evening. Regular van arrived after waiting for 20 minutes and could only fit 6 people, so we had to wait for the next one and then the big one arrived to pick the rest of people.
3) It would be nice to have all bulbs working in the bathroom
4) It would be nice to know in advance that pool and etc. is closed.
5) Self-parking very pricey
1)Staff front desk very friendly
3)Convenient location to DC
August 1, 2012
Rated 1 out of 5 by spg41 Not Sheraton quality
The hotel bathroom is unsafe - slippery shower floor. Poor quality hotel room furniture. Hotel lacks effort to accommodate guest request. However, the hotel's restaurant food is exceptional but over priced.
August 30, 2014
Rated 3 out of 5 by mrkelley Average experience
Although the initial greeting and hospitality was excellent, the overall stay was well below our expectations for a Four Points Sheraton.
The air conditioning unit in the room was old and LOUD which made sleeping next to impossible.
Service in the bar and restaurant was horrible and food was average at best. The night bartender had no personality and we witnessed an argument between the day manager and server in the restaurant. We waited several minutes to be seated for breakfast...the server looked at us but continued cleaning a table instead of seating us. The manager finally approached us but answered a room service call before seating us. It took several minutes for the server to approach us and she looked (and acted) like she just rolled out of bed. Near the end of the meal, we saw the day manager berate the server for not approaching a new table while she was getting our bill.
August 25, 2014
Rated 5 out of 5 by Dino56 Great location for our needs
If you need to be near Regan International, this is a great location. Good shuttle service to and from the airport. The room was nice. I did have some problems at first getting service at the bar for a bar menu (it was about 9:15 pm) but once I was able to get help the angus burger and fries were great! The breakfast bar more than made up for the bar menu experience. The breakfast bar was REALLY GOOD. Plenty of choices with lots of fresh fruit. My wife and I got a good night's sleep to send my daughter and son-in-law off to Okinawa, Japan for his tour of duty with the Marines.
January 10, 2013
Rated 2 out of 5 by Stardust08 Mediocre
I admittedly don't do a lot of traveling, but the workshop I needed to attend for work, was held in this hotel (July 23 & 24# so I booked here. As a Starwood Preferred Guest, I have to say this experience was more disappointing than enjoyable. It would have been nice, at the front desk on check-in, to be reminded of the services available to me as a SPG! I realize the information is on the website, but I honestly wasn't even aware that I qualified for the SPG services and having the services hi-lited to me, on check-in, would've been a really nice thing to do, from a customer service standpoint! I would've loved knowing that I could have complimentary bottled water and about the breakfast/afternoon service in the Club Lounge! I didn't find out about the breakfast until check-out, when I asked if there was a complimentary breakfast?! Also, I would suggest putting the notice about the pool/fitness room renovation on the front page of the website since it TOTALLY gets lost on the Contact Page??! On arrival to my room, I changed into my swimsuit and, on getting to the pool level, found the EMPTY pool and construction mess-UGH! The reading lamps on either side of the bed flickered every time I made the tiniest of moves while in bed-VERY ANNOYING, as was the constant cable/HD interferrence on the TV screen! I decided to use the floor lamp instead of the bed lamps, to read by, but found it to not be working at all! The dining room service was TERRIBLE! Food was good, but it's never a good sign when you see the hostess and manager taking food orders from customers and also serving?! The one waitress we did have, served our table of 4 intermittently-we all didn't get served together?! One of my colleagues didn't even get his meal until the rest of us had finished eating because, we were told, the order had been forgotten about??!!! I decided to use the shuttle to the Mall and, even though the shuttle was sitting outside the lobby with one rider, there was no driver to let us in until 4:40?!!! Not only was it really late to leave #it was supposed to leave at 4:30 for the Mall!), but it was quite annoying that we had to stand OUTSIDE the vehicle waiting for 10-15 min. for the driver to return so that we could even get on where we, at least, would've been more comfortable waiting?! I would definitely think twice before staying at this hotel in the future, and I thank you for your attention to this matter!
July 25, 2012
Rated 5 out of 5 by ej70 Staff
Your staff was excellent, my wife and I were departing for the MacArthur ceremony and I told one of your staff members that I was worried about checking by noon. He arranged my checkout time at 2 PM. The luncheon ran past 2 PM, when wife went to check out, your front desk staff told her not to worry and gave us the added time needed to clear the room. The cleaning person was equally accommodating when we in the process of packing. GREAT SERVICE. Please thank your staff on behalf of my wife and I.
June 1, 2014
Rated 5 out of 5 by BranBran Great Hotel!
I popped into DC for a quick day trip to see the Monuments that ran a little longer than expected. So I scrolled through my SPG app on my iPhone and found the Sheraton Pentagon City Hotel! This hotel was soooo clutch! They offer shuttle service to and from the Mall which is attached to the Metro line. The staff was extremely friendly and welcoming! Dwayne at the front desk treated me with such kindness as if I was a frequent visitor at this hotel. I truly enjoyed my night, and the room with the city view was amazing! OOh, and the breakfast buffet was great as well!
January 7, 2013
Rated 5 out of 5 by Henna2012 Excellent service!
This well situated gem of a hotel was quite a surprise. I was re-directed here when my hotel of choice was booked. What i found was a great location, fantastic restaurant and non-stop customer service. I wish I could remember the names of all the staff who helped meet my needs. Faisal at the front desk set the scene with an offer to call if I needed any thing. When I asked about the area, I was even offered two options for jogging trails, one of which went past Arlington National Cemetery for quite a moving experience as I walked between it and the Naval Monument.
October 22, 2012
Rated 2 out of 5 by Julie52 Location Good; the Rest is Average
This hotel did not live up to Sheraton expectations. We were not offered help with our luggage on arrival or departure. On day 1 of our 5 day stay we requested that a loose toilet seat be fixed, but it never was. The bathroom mirror was dirty, never cleaned. The faux-leather chair in the room is the noisiest and most uncomfortable I've ever sat in. The pillows are the worst excuse for a pillow known to man. The bar serves watery, mediocre drinks. The location is near DC, Pentagon, and Arl Natl Cemetery, but you still need to take shuttle to nearest Metro stop. Shuttle runs every 30 mins, so add time to your planned trip. There is NOTHING within walking distance and immediate neighborhood is not somewhere to take a stroll.
September 26, 2012
Rated 3 out of 5 by BorSoa Disappointment
The location was substandard. Basically in the poor part of town. The parking ramp kept having issues as you were trying to get out. The staff doesn't answer the phones as It would be left ringing for extended periods of time. There was a loud hip hop concert at night. Police were escorting a woman out of the hotel in the morning. Poor front desk service upon arrival. The highlight however, was the dining room appearance and staff, that was very nice. look and feel of the room was nice as well, how ever no sound played on high definition channels
February 25, 2013