Rated 3,8 out of 5 by 481
Rated 5 out of 5 by Texas134 Everyone was so helpful
Everyone we encountered from the front desk to the concierge to the valets were so helpful and nice. We had a very pleasant stay!
6 de Março de 2014
Rated 5 out of 5 by CS4100 Impressive accomodation and service!
Of many hotels we've stayed at, this one was by far the best! On arrival, we immediately exprienced an excellent customer service minded staff. The room was very clean to a detail. In our four (4) night stay, each and every staff person was truly ever so professional, accomodating and demonstrated utmost attention toward customer service. We can honestly say we've never experienced such great encompassaing customer service.
26 de Fevereiro de 2014
Rated 5 out of 5 by LegDir Our stay was wonderful.
We totally enjoyed our stay at the Sheraton Universal. The room was great but the staff, from the front desk to the concierge, were superb. They were friendly and extremely helpful everytime we had questions, which was alot.
We have never enjoyed a stay at a hotel more.
Thank you. We would recommend this hotel to anyone.
9 de Fevereiro de 2014
Rated 5 out of 5 by Zee7 Staff is excellent
I particularly would like to mention Chakodi who checked us in with a smile and explain what we need to know to make our stay pleasant. Very professional and welcoming.
Fernando was very helpful in getting us a car on short notice, explaining where to go, where to park...he does his job well!
30 de Dezembro de 2013
Rated 5 out of 5 by skf27 hotel stay/banquet facilities
great holiday stay after our company holiday party. fantastic staff. come every year!
19 de Dezembro de 2013
Rated 5 out of 5 by Califbra Great time at the sheraton!
We had our company christmas party set at one of sheratons banquet halls and enjoyed every minute of it. We booked a night at their standard room with the holiday discounted prices....but after awhile decided to upgrade to their executive suite. With the sold out rooms that weekend..somehow they were able to accommodate us with our request..big thanks to Lourdes! The room was huge and very clean. The staff...valet, bellman,registery,9th floor food service and housekeeping were all very friendly and helpful! We enjoyed the appetizers during the happy hours as well as the continental breakfast! There was also free wifi at the upgrade level. I highly recommend this hotel ! We will definitely stay here again!
9 de Dezembro de 2013
Rated 5 out of 5 by Suzzzkt Comfortable
This is my second stay here, definitely not my last! The staff was great- checked us in early, fixed a billing issue without fuss, food was excellent, immediately attended to our needs when we were in need; we did not ask for room cleaning bc our son was sick and slept in most mornings so it was nice to receive the extra Starwood points. I prefer staying here when visiting Universal Studios or coming to LA for a work conference anytime.
2 de Dezembro de 2013
Rated 5 out of 5 by Gail35 Great Place to stay
The Shearton was an excellent place to stay very comfortable and spacious room. Nice amenities. Would stay again.
25 de Novembro de 2013