Rated 5 out of 5 by Ralph29 Great Staff Service
Starting with Sarah at the front desk, the staff are friendly and most helpful. We had almost 60 rooms of guests for my daughters wedding and everyone had a positive experience.
May 20, 2013
Rated 5 out of 5 by tripoleee Excellent surprise
This hotel from the location, to staff and food was a nice surprise. Even though it was near the highway, it had a very nice level of ambiance with the bar and tavern.
May 13, 2013
Rated 5 out of 5 by coy58 The hoel staff is amazing!!
love the staff. Great homey feeling.
very friendly and make your stay enjoyable
July 16, 2014
Rated 3 out of 5 by TRWJR Hotel was ok...room cleanliness not so much
The hotels main area was very nice and the staff very pleasant. We were given the next to the elevator on the 2nd floor. I could hear it going up and down all night but thats to be expected.
The room cleanliness was satisfactory with the exception of the AC unit. I have no idea how long that unit has been there but I do not think it has been cleaned since it was installed many years ago. I was afraid to turn it on and have it blow mold, dust etc into the room.
I should have reported it to the desk but we were busy with a wedding and I didn't want to take the time. I apologize for not doing so.
Anyway please have someone clean this unit soon.
October 24, 2012
Rated 5 out of 5 by potter40 Awesome Staff
Hotel Exceded all expectations.
May 13, 2013
Rated 5 out of 5 by KLeighP27 Makes you feel at home
Traveling for work so often, it is a gift to find a hotel that treats you like family! Staff is friendly, helpful and takes great care of their loyal customers. Upgraded rooms on the 5th floor are worth the extra money…
July 11, 2014
Rated 2 out of 5 by Chris951357 Needs to be renovated
The hotel had a rundown feel, the room was ~1/3 drop ceiling (at about 7' height)including the bathroom. The shower was lowered to accommodate the ceiling and the shower head reached about eye level. The carpets were dingy looking with large stained areas. The only good thing about the room was the bed which is why I generally stay at Sheraton family hotels.
July 7, 2014
Rated 5 out of 5 by Philly86 Awesome!!!
Wow! My daughter was married at a facility close by and many of our guests booked rooms at the Sheraton Great Valley. From the moment we started working with the group planner Noreen we were impressed. She brings a level of caring that goes well beyond her responsibilities. Noreen was attentive to every request that we had and even some that she thought of for us. Noreen went out of her way to go beyond just doing her job to insure that our stay was perfect. There were some glitches but Noreen smoothed them out so that we were barely aware of them.
But that was only the beginning. The rest of the sales staff and Noreens manager Kim all went out of their way to assist us when Noreen was not available.
Scott & Pete and the catering staff went out of their way to assist us. The front desk people were terrific! Always greeting us and our guests with a big smile and going out of their way to assist us in any way they could.
Then there was Michael who saved the day as we were overbooked on our transportation to the wedding. Our private charter bus arrived from the Sheraton to the wedding facility and we were told that there were 10 people stranded back at the hotel 25 minutes away. OMG! I alerted my daughter the bride, and the facility, that the ceremony would be delayed until our bus could make a 50 minute round trip and pick-up the stranded guests. Then I called the Sheraton only to find out that when Michael at the front desk became aware of our situation, he quickly arranged for additional transportation for our overflow guests and they were already on their way. The wedding started on-time thank to Michael's quick thinking and extra effort.
Then there was Karen the weekend manager. I think she works 24/7. Saw her there all the time. Karen was so helpful when we returned from the wedding with many boxes of alcohol, decorations and food. She quickly assisted us in getting the refrigerated items into their walk-in and the many boxes into storage. Karen was also very helpful the next morning on check-out. She was everywhere catering to our every need.
Overall the entire staff went above and beyond and totally exceeded our expectations at every opportunity.
October 9, 2012
Rated 3 out of 5 by CM201 Needs Improvement
The front desk staff are very friendly and provided resolution to my issues. I checked in to my room to find three pieces of pizza lying on the floor by the sofa with a few pieces of rubbish. I was offered another room. The rooms are okay; however, smaller than what I am used to. The bathrooms are small/crowded. Service in the restaurant was poor. Perhaps it was the time of day that I had breakfast. Service in the bar is poor as well. I asked for assistance with connecting my laptop to WiFi. The bartender told me that I would need to contact the front desk. I had to order my drink at the bar, as the bartender did not wait on me.
October 1, 2012
Rated 2 out of 5 by geo2474 HOTEL SMELLS LIKE MOLD
WATCH OUT - SHERATON GREAT VALLEY
The hotel was old and not updated as I would expect in a Sheraton. My room smelled STRONGLY of mold. The ceiling was a dropped ceiling that was clearly water stained. I changed my room and the new room was not any better.
The bathroom was the strangest layout. I had to step out to get into the tub, the bathroom had a drop ceiling so the top of my head touched the ceiling. The shower head was awkwardly low making showering a diifficult experience.
The staff was friendly and helpful, but they were the only bright spot of this stay. I would NOT stay in that Sheraton again and would likely avoid Sheraton hotels in the future.
July 26, 2013
Rated 4 out of 5 by ROADTRIP500 PASSING THRU
30-45 to/from central Philadelphia.
Great value. We had a newly redone room.
Great night sleep.
July 7, 2014
Rated 5 out of 5 by SusieS2086 Another wonderful stay ...
Very comfortable and clean. Staff extremely pleasant, accommodating and helpful. Excellent set-up for business travelers - Club Level, Business Center, easy access. Can't wait for my next trip to the area.
July 3, 2014
Rated 5 out of 5 by BorderCollieMom Dog Friendly and People Friendly
Stay here frequently for dog competitions and it is always a wonderful experience.
June 30, 2014
Rated 4 out of 5 by RyanT Sheraton Experience on 6/24-6/26
This Sheraton needs a makeover like the rest of the Sheratons I've been to over the past two years. The wall paper is old as well as some of the other painting and carpets.
June 27, 2014
Rated 4 out of 5 by Sparky09 Great location for our needs
We found this hotel on the internet after our daughter said she was moving into the area and we will be looking at a hotel when we will be staying here every month. Upon booking we upgraded to the club level, but to our surprise when we went to the club lounge, it was overcrowded with teenagers that were unsupervised and we found it wasn't what we expected. Later on in the evening we thought we might go to the pool and relax, but again the pool was filled with kids and very little supervision. While we were sitting at the lounge having a drink, (Rocco & Pat are GREAT) at 10 pm when the pool was closed, we saw about 20 to 25 kids walk out of main lobby with their parents (obviously not staying at the hotel). I am sure the main desk had to see this was going on as a Lacrosse tournament was taking place, but nothing was done. We plan on staying here in the future because it is convenient & staff was great, but the situation turned us off. We did not complain to the main desk, because it was too late in the weekend.
June 23, 2014
Rated 5 out of 5 by Dusty97 Like Coming Home
This is the third time I have stayed at Sheraton Great Valley Hotel and I LOVE it! The moment you walk in, you feel welcome... by the staff and the inviting decor. It's a "home-like" feel instead of that of a sterile hotel. Rooms are spacious, comfortable, and clean, and the beds are WONDERFUL! I can't say enough about the staff...they're fantastic and go out of their way to make you happy and comfortable. Many staff members have been at the hotel for years. I think that says something about the hotel and its management. Each year we come to the hotel, it's more like coming home. I LOVE THIS PLACE!
March 19, 2013
Rated 4 out of 5 by Slslmt Good location
Booked the Club floor...need security for lacrosse players who overuse and abuse the Club room. Other than that the stay was wonderful...too bad a few, without adult supervision feel the need to trash a place.
June 23, 2014
Rated 4 out of 5 by puck1793 club lounge is great
I have stayed at this hotel several times, it is convenient and staff is very nice. I was upset when my favorite employee, Kelly Ryan left to open the new King of Prussia location but good for her. Anyway, the club lounge staff particulary Jackie are great. She was a nice person, young, happy and very nice to talk to. She should be applauded for her work. The overall hotel is a bit disappointing in terms of the room. I was in 544 on the corner where you can hear the traffic from 202 and the bathroom was small and particularly the shower was low and small. It may have been a handicapped room. I am a platinum member and would have expected to be upgraded to a better room so that was disappointing to me.
March 8, 2014
Rated 5 out of 5 by AJB33 Outstanding Service
The staff here is always great - helpful, courteous... But this past stay exceeded all expectations. I had a late start in planning my trip and by the time I went to book my stay the Sheraton was full. I ended up booking a room in a competing hotel in the area. A few days before the start of my trip I decided to give the Sheraton another shot hoping that there had been an available room. I was fortunate to reach Eric, he took some time, worked some magic and was able to get me in. By itself maybe not extraordinary...However, two days into my trip may colleague arrived, he too tried to get into the Sheraton but was unable and booked elsewhere. After letting me know he was hoping to stay at the Sheraton I made a call to Eric...he did it again!
May 4, 2014
Rated 4 out of 5 by AdaB Comfortable room
Room was comfortable and clean.
June 24, 2014
Rated 5 out of 5 by mlmqvc rooms have had a face lift
i have been visiting this hotel for the last 5 years. i have always been treated like family. the rooms have been updated with new furniture , window dressings and a mini frig in the room i was in. i have always loved the comfort of the beds and pillows. the staff has a more professional image than in the past and i can see they take pride in what they do. you will love visiting with Jimmy at the bar..he remembers everyone and Tony is great when you need help with your luggage. the front desk team are always welcoming with smiles, thank you, Eric, Joe, Shon, Natalia and Asia.
February 15, 2014
Rated 5 out of 5 by Stevie99 The best service
From the minute I entered the hotel, there was someone to assist me. Beautiful room, great bar & restaurant.
June 18, 2014
Rated 5 out of 5 by Cfred18 Great stay
Everyone is very friendly and helpful. Great location.
June 18, 2014
Rated 5 out of 5 by KayJay Excellent Service!!!
I stayed at the hotel on a Saturday and booked two rooms online through Expedia. One room I requested was for my handicapped aunt, but they did not have it noted in the reservation. The young lady at the front desk was very professional and accommodating! I had no trouble getting the room and having her clothes to me and my husband. Also, we left several pieces of clothing in the closet. When I realized it four days later, I called the hotel. They had the clothes and sent them to me. I received them the next day via Fedex (at my expense). Kudos the housekeeping!
June 15, 2012
Rated 5 out of 5 by Newyorker212 Grace in the face of danger
I stay at this hotel regularly but was particularly impressed during my most recent stay - during the height of hurricane Sandy.
The hotel staff were obviously there for the long haul, making sure that guests were taken care of and felt welcomed. During a brief loss of power staff handed out flashlights.
Although I am a "regular" at this hotel, my esteem for the staff's professionalism, preparedness, politeness and dedication to the comfort and security of their guests rose to an even higher level. Thank you to everyone who worked tirelessly to help us out.
November 5, 2012
Rated 5 out of 5 by MarisaSephora Sheraton Great Valley Fab!
I have come to this hotel many times as it is local to QVC. The staff at this hotel is absolutely amazing! They take the time to make your experience pleasant.
They go above and beyond to help you. From the great shuttle service to the outstanding Manager and staff. If you need something all you need to do is ask, and they will always make things great.
I am here a quite a bit for work, and they always make it great experience. You can tell when people love their jobs, and they do.
Thank you for always providing excellent customer service.
November 11, 2011
Rated 2 out of 5 by potato4931 convenient location -needs make over
Front desk staff was welcoming & efficient. Convenient to activities that we were participating in over the weekend including a Bar Mitzvah at the hotel. Lighting in room was dim, right hand closet door jammed & would not open, carpet needed upgrade, stained ceiling tile over tub, dirty exhaust fan in bathroom, carpet on balcony was gross & finally a jet like sound to air conditioner. I realize this property is being renovated but things need to be attended to now. Would consider staying again in hopes that reno will be complete in the near future.
June 10, 2013
Rated 5 out of 5 by Cobswan As always, great!
New rooms are excellent, gym has top notch equipment, pool is good size, and staff is excellent. SPG Gold lounge has good breakfast and snacks. Great overall
June 6, 2014
Rated 5 out of 5 by kadish0930 It's the little things
This is the only Sheraton where every room on the club floor consistently has every bathroom amenity supplied (great job housekeeping). Is it raining during your stay? Grab an umbrella right by the front entrance. The infused water and treats await guests in the lobby at all hours.
It is the little things that you'd expect at a historic city hotel or sprawling luxury resort that always impresses me with Sheraton Great Valley!
May 12, 2014
Rated 5 out of 5 by SheratonGreatValleyNo1Fan My wonderful stay
I checked into my room rather late in the evening and a wonderful young man named Michael was working at the front desk. He made me feel right at home from the moment I walked in the doors. Thats the type of person every hotel needs when you arrive. I got into my room and it was very nice and cozy. Woke up the next morning and enjoyed breakfast in the club lounge. The attendant was very kind and generous and made sure I had everything i needed. Over all just a great experience. Staff and facilities definitely met my expectations and then some.
July 15, 2013